The CX Pod
By Elizabeth Glagowski
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Elizabeth Glagowski
Category: Business
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 4
Reviews: 0
Episodes: 11
Description
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
| Episode | Date |
|---|---|
|
Voice is here to stay in CX, but it sounds very different
|
Apr 30, 2026 |
|
Unplug the old ways of vehicle support to plug into EV success
|
Apr 10, 2026 |
|
CX insights at scale lead to new ways of business
|
Mar 31, 2026 |
|
Is traditional QA dead? AI makes the case
|
Mar 06, 2026 |
|
Decoding AI search: What GEO, AEO, and AISO really mean for marketers
|
Feb 20, 2026 |
|
AI is calling. How do you answer?
|
Feb 02, 2026 |
|
Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making
|
Oct 30, 2025 |
|
RCS vs SMS: Personalization comes to text messaging
|
Oct 16, 2025 |
|
WebPT Chief Customer Officer strengthens the customer experience
|
Sep 18, 2025 |
|
Apple's $2 billion lesson in fraud prevention -- Customer Strategist Journal AI recap
|
Aug 25, 2025 |
|
Live from CCW: Empathy is overrated in the contact center
|
Jun 27, 2025 |