The CX Pod
By Elizabeth Glagowski
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Category: Business
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Subscribers: 4
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Episodes: 12
Description
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
| Episode | Date |
|---|---|
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Get ready for the EU AI Act’s August updates
|
Jul 27, 2026 |
|
AI strategy starts with customer data
|
Jul 20, 2026 |
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Why and how an AI agent won a customer service award
|
Jun 30, 2026 |
|
What opportunities are hidden in your fleet’s telematics?
|
Jun 15, 2026 |
|
Voice is here to stay in CX, but it sounds very different
|
Apr 30, 2026 |
|
Unplug the old ways of vehicle support to plug into EV success
|
Apr 10, 2026 |
|
CX insights at scale lead to new ways of business
|
Mar 31, 2026 |
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Is traditional QA dead? AI makes the case
|
Mar 06, 2026 |
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Decoding AI search: What GEO, AEO, and AISO really mean for marketers
|
Feb 20, 2026 |
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AI is calling. How do you answer?
|
Feb 02, 2026 |
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Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making
|
Oct 30, 2025 |
|
RCS vs SMS: Personalization comes to text messaging
|
Oct 16, 2025 |