Navigating the Customer Experience
By Yanique Grant, Customer Experience Strategist, Entrepreneur
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Category: Entrepreneurship
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Subscribers: 5
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Episodes: 121
Description
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
| Episode | Date |
|---|---|
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265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix
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Dec 09, 2025 |
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264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
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Nov 18, 2025 |
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263: Empowering Teams and Elevating CX with Jamie Homen
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Nov 04, 2025 |
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262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX
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Oct 21, 2025 |
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261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan
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Oct 07, 2025 |
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260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience
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Sep 10, 2025 |
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259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan
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Aug 26, 2025 |
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258: Leading CX with Insight, Influence, and Innovation with John McCahan
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Aug 19, 2025 |
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257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu
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Aug 05, 2025 |
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256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits
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Jun 24, 2025 |
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255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski
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May 20, 2025 |
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254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky
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May 13, 2025 |
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253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison
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May 06, 2025 |
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252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer
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Apr 29, 2025 |
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251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter
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Jan 28, 2025 |
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250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden
|
Dec 03, 2024 |
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249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
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Nov 05, 2024 |
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248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode
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Oct 23, 2024 |
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247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth
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Oct 15, 2024 |
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246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers
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Oct 08, 2024 |
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245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
|
Oct 03, 2024 |
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244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander
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Sep 25, 2024 |
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243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers
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Sep 17, 2024 |
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242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell
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Sep 11, 2024 |
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241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg
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Sep 03, 2024 |
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240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland
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Aug 27, 2024 |
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239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker
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Aug 20, 2024 |
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238: Mastering Software Reliability with Daniel Ruby
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Aug 13, 2024 |
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237: Empathy and Innovation in Customer Success with Irina Vatafu
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Aug 07, 2024 |
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236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman
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Jul 30, 2024 |
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235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw
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Jul 24, 2024 |
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234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen
|
Jul 09, 2024 |
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233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield
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Jun 25, 2024 |
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232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani
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Jun 18, 2024 |
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231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi
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May 21, 2024 |
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230: Strategies for Customer Success and Retention with Rachel Stanley
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May 14, 2024 |
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229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
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Apr 23, 2024 |
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228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram
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Apr 16, 2024 |
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227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier
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Apr 09, 2024 |
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226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein
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Mar 26, 2024 |
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225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay
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Mar 19, 2024 |
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224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan
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Mar 12, 2024 |
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223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello
|
Mar 05, 2024 |
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222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak
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Feb 27, 2024 |
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221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby
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Feb 20, 2024 |
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220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson
|
Feb 13, 2024 |
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219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus
|
Feb 06, 2024 |
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218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer
|
Jan 30, 2024 |
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217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams
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Jan 16, 2024 |
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216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe
|
Jan 09, 2024 |
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215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger
|
Jan 03, 2024 |
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214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan
|
Dec 19, 2023 |
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213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw
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Dec 12, 2023 |
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212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña
|
Dec 05, 2023 |
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211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano
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Nov 28, 2023 |
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210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II
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Nov 21, 2023 |
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209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich
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Nov 15, 2023 |
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208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy
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Nov 08, 2023 |
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207: Unearthing the Universals in Leadership with Adam Bryant
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Oct 31, 2023 |
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206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte
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Oct 11, 2023 |
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205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan
|
Oct 03, 2023 |
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204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell
|
Sep 26, 2023 |
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203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy
|
Sep 19, 2023 |
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202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel
|
Sep 12, 2023 |
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201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin
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Aug 29, 2023 |
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200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman
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Aug 22, 2023 |
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199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer
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Aug 15, 2023 |
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198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen
|
Aug 08, 2023 |
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197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor
|
Aug 02, 2023 |
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196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory
|
Jul 25, 2023 |
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195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng
|
Jul 04, 2023 |
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194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards
|
Jun 28, 2023 |
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193: Storytelling Techniques Unleashed - Mastering the Art of an Emotional Connection with John Livesay
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Jun 20, 2023 |
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192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja
|
Jun 13, 2023 |
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191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe
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Jun 06, 2023 |
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190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones
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May 30, 2023 |
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189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver
|
May 23, 2023 |
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188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy
|
May 16, 2023 |
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187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell
|
May 09, 2023 |
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186: Transforming BPOs into Profitable Value Centers with Romaine Piper
|
May 02, 2023 |
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185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins
|
Apr 25, 2023 |
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184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan
|
Apr 18, 2023 |
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183: The Future of Customer Communication with Matt Swain
|
Apr 11, 2023 |
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182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger
|
Mar 31, 2023 |
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181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg
|
Mar 21, 2023 |
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180: The Importance of Being Responsive with Yanique Grant
|
Mar 07, 2023 |
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179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan
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Dec 20, 2022 |
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178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan
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Dec 13, 2022 |
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177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono
|
Dec 06, 2022 |
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176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth
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Nov 29, 2022 |
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175: CX Design for a Better Employee and Customer Experience with Justin Zalewski
|
Nov 22, 2022 |
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174: Business and Leadership Re-Defined with Brad Sugars
|
Oct 25, 2022 |
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173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina
|
Sep 27, 2022 |
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172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison
|
Aug 30, 2022 |
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171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
|
Aug 10, 2022 |
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170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart
|
Jul 26, 2022 |
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169: Navigating and Developing a Winning Communications Strategy with Matt Swain
|
Jun 14, 2022 |
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168: Understanding the Importance of the User Experience with Andrew Ou
|
May 31, 2022 |
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167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
|
May 17, 2022 |
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166: The Art of Listening and Gathering Product Feedback with Matt Young
|
May 10, 2022 |
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165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
|
May 03, 2022 |
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164: Delivering Quality Service through Mobile Applications with Eric Vermillion
|
Apr 26, 2022 |
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163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
|
Apr 12, 2022 |
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162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
|
Apr 05, 2022 |
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161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
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Mar 29, 2022 |
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160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
|
Mar 22, 2022 |
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159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
|
Mar 15, 2022 |
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158: Customer Experience Trends 2022 with Yanique Grant
|
Mar 08, 2022 |
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157: Understanding How Your Brain Works to Build A Stronger You and Better Relationships with Adele Spraggon
|
Mar 01, 2022 |
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156: How to Achieve and Sustain Customer Success – Formula Explained with Aaron Thompson
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Jan 04, 2022 |
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155: How To Use the Amazon Model to Become Design Architects for Your Business with Shaahin Cheyene
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Dec 29, 2021 |
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154: Empowering Employees to Achieve Exponential Growth with Jeff Rosenblum
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Dec 22, 2021 |
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153: Building A Strong Human-Centered Emotional Connection with Employees and Customers with Ethan Beute
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Dec 14, 2021 |
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152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld
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Nov 30, 2021 |
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151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss
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Nov 23, 2021 |
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150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy
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Nov 16, 2021 |
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149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing
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Nov 02, 2021 |
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148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root
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Oct 26, 2021 |
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147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson
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Oct 19, 2021 |
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146: How To Be Successful Working From Home with Michael Arnold
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Oct 12, 2021 |
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145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw
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Oct 05, 2021 |