Service Drive Revolution with Chris Collins
By Chris Collins
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Episodes: 523
Description
Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
| Episode | Date |
|---|---|
|
Avoiding Socialsm in the Service Drive | SDR #376
|
Sep 14, 2026 |
|
Socialism In The Service Drive | SDR #375
|
Sep 07, 2026 |
|
SDR #374: Fixed Ops Should Carry Dealerships
|
Aug 31, 2026 |
|
SDR #373: 5 Things Great Service Managers Do
|
Aug 24, 2026 |
|
SDR #372: BDC: AI or Humans - What's Better?
|
Aug 17, 2026 |
|
SDR #371 - Selling Cars From The Service Drive
|
Aug 11, 2026 |
|
SDR #370: How To Reduce Parts Obsolesence
|
Aug 03, 2026 |
|
SDR 369: The Gap Between Posted / Effective Labor Rate
|
Jul 27, 2026 |
|
SDR #368: It's Not Traffic... It's Your Techs!
|
Jul 20, 2026 |
|
SDR #367: 5 Dumb Things Service Managers Say
|
Jul 14, 2026 |
|
SDR #366: 3 Mistakes You're Making With Video Inspections
|
Jul 06, 2026 |
|
SDR #365: How Owning A Dealership Changed Me
|
Jun 26, 2026 |
|
SDR #364: What I Learned As A General Manager
|
Jun 22, 2026 |
|
SDR #363: Live Kick-Off: What You'll Learn!
|
Jun 15, 2026 |
|
SDR #362: How I Fix Broken Auto Dealerships
|
Jun 08, 2026 |
|
SDR #361: How I Mastered Dealership Financial Statements
|
Jun 01, 2026 |
|
SDR #360: How I Arguably Made The Best Advisor Training
|
May 25, 2026 |
|
SDR #359: How I Got In The Car Business Part 1
|
May 18, 2026 |
|
SDR #358: Viewer Q&A: Secret To Getting Promoted
|
May 11, 2026 |
|
SDR #357: YouTube Q&A: Your Top Comments Answered
|
May 04, 2026 |
|
SDR #356: Coaches Roundtable: Your Top Questions Answered!
|
Apr 27, 2026 |
|
SDR #355: Why Customer Retention is Your Best Marketing Strategy
|
Apr 20, 2026 |
|
SDR #354: Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)
|
Apr 13, 2026 |
|
SDR #353: Why Your Technicians Are Quitting!
|
Apr 06, 2026 |
|
SDR #352: The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?
|
Mar 30, 2026 |
|
SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
|
Mar 23, 2026 |
|
SDR #350: 5 Dumb Things Service Advisors Say After a "No" (Stop Doing This!)
|
Mar 16, 2026 |
|
SDR #349: 7 Traits of Top-Performing Service Advisors
|
Mar 09, 2026 |
|
SDR #348: What I Look For When Hiring A Service Performance Coach
|
Mar 02, 2026 |
|
SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
|
Feb 23, 2026 |
|
SDR #346: Most Shop Foremen Are Doing This Wrong (And It's Costing You Production)
|
Feb 16, 2026 |
|
SDR #345: Increase Your NPS Score!
|
Feb 09, 2026 |
|
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
|
Feb 02, 2026 |
|
SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
|
Jan 26, 2026 |
|
SDR #342: Stop Blaming Communication: The System Is What's Broken
|
Jan 19, 2026 |
|
SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
|
Jan 12, 2026 |
|
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
|
Jan 05, 2026 |
|
SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
|
Dec 29, 2025 |
|
SDR #338: Why Unapplied Labor Was Made By The Devil
|
Dec 22, 2025 |
|
SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
|
Dec 15, 2025 |
|
SDR #336: Why Service Department Goals Fail!
|
Dec 08, 2025 |
|
SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
|
Dec 01, 2025 |
|
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
|
Nov 17, 2025 |
|
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
|
Nov 10, 2025 |
|
SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive
|
Nov 03, 2025 |
|
SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)
|
Oct 28, 2025 |
|
SDR #330: Top 7 Service Advisor Pay Plan Failures
|
Oct 21, 2025 |
|
SDR #329: The Moneyball Secret Every Service Manager Needs to Know
|
Oct 13, 2025 |
|
SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
|
Oct 08, 2025 |
|
SDR #327: Are You Paying Your Techs Enough?
|
Oct 08, 2025 |
|
SDR #326: 7 Steps to Go from Service Manager to General Manager
|
Sep 22, 2025 |
|
SDR #325: Are YOU Ruining Your New Service Advisors?
|
Sep 15, 2025 |
|
SDR #324: What To Do When Customers Say, "NO!"
|
Sep 08, 2025 |
|
SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)
|
Sep 01, 2025 |
|
SDR #322: How Service Managers Get Fired
|
Aug 21, 2025 |
|
SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls
|
Aug 21, 2025 |
|
SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success
|
Aug 21, 2025 |
|
SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops
|
Aug 21, 2025 |
|
SDR #318: How To Make The Best Technician Videos
|
Aug 21, 2025 |
|
SDR #317: Navigating The Next Dealership Crisis
|
Aug 21, 2025 |
|
SDR # 316 Auto Industry High Performers vs. Low Performers
|
May 12, 2025 |
|
SDR #315 With Automotive Expert Glenn Lundy!
|
Apr 14, 2025 |
|
SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
|
Apr 07, 2025 |
|
SDR #313 with Grammy-Nominated Producer Scott Erickson
|
Mar 31, 2025 |
|
The Correct Way To Present A Diagnostic Fee To Your Customers
|
Nov 25, 2024 |
|
Channel Update: Service Drive Revolution
|
Nov 20, 2024 |
|
9 Reasons Why Service Managers Fail
|
Nov 18, 2024 |
|
Service and Parts Benchmarks for Profitability | SDR #312
|
Nov 11, 2024 |
|
How Great CSI Can Be So Easy | SDR #311
|
Nov 04, 2024 |
|
A Behind-The Scenes Look At Top Dog 2024 | SDR #310
|
Oct 28, 2024 |
|
The Dealership Business Model Part 3 | SDR #309
|
Oct 21, 2024 |
|
The Dealership Business Model Part 2 | SDR #308
|
Oct 14, 2024 |
|
Q & A | How to Teach an Old Advisor New Tricks
|
Oct 11, 2024 |
|
The Dealership Business Model Part 1 | SDR #307
|
Oct 07, 2024 |
|
Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
|
Oct 04, 2024 |
|
Top Dog 2024 Speaker Will Guidara | SDR #306
|
Sep 30, 2024 |
|
Q & A | Hiring Technicians for the Peak Season
|
Sep 27, 2024 |
|
Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
|
Sep 23, 2024 |
|
Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
|
Sep 20, 2024 |
|
What's Your Dealership Worth? | SDR #304
|
Sep 16, 2024 |
|
Q & A | Automated Phones vs Humans
|
Sep 13, 2024 |
|
How a Service Department Becomes Profitable | SDR #303
|
Sep 09, 2024 |
|
Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
|
Sep 06, 2024 |
|
Dealership Pretax Profit Down 33% | SDR #302
|
Sep 02, 2024 |
|
Q & A | Credit Card Fees in the Service Drive
|
Aug 30, 2024 |
|
Are You Ready for 14 Year Old Cars? | SDR #301
|
Aug 26, 2024 |
|
Q & A | Better Way for Service Managers to Price Internal/Captive Labor
|
Aug 23, 2024 |
|
Dealership Economic Hurricane Survival Plan | SDR #300
|
Aug 19, 2024 |
|
Q & A | Service Advisor Customer Communication
|
Aug 16, 2024 |
|
Lessons for Service Advisors from McDonald's | SDR #299
|
Aug 12, 2024 |
|
Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops
|
Aug 09, 2024 |
|
Why Are Service Managers In A Broken System? | SDR #298
|
Aug 05, 2024 |
|
Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator
|
Aug 02, 2024 |
|
Service Department Culture vs Chaos | SDR #297
|
Jul 29, 2024 |
|
Q & A | Mastering Service Advisor Communication
|
Jul 26, 2024 |
|
How Will AI Affect Your Service Department? | SDR #296
|
Jul 22, 2024 |
|
Q & A | Should Dealers Give Employee Discounts?
|
Jul 19, 2024 |
|
New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295
|
Jul 15, 2024 |
|
Q & A | Should You Charge for Unverified Diagnoses?
|
Jul 12, 2024 |
|
Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294
|
Jul 08, 2024 |
|
Q & A | How To Handle Body Shop Warranty Claims
|
Jul 05, 2024 |
|
5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293
|
Jul 01, 2024 |
|
Q & A | Can You Be a Service Advisor Without Car Knowledge?
|
Jun 28, 2024 |
|
Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292
|
Jun 24, 2024 |
|
Service Drive Revolution Announcement
|
May 06, 2024 |
|
The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
|
Apr 29, 2024 |
|
Q & A | Making Service Contracts Easy
|
Apr 26, 2024 |
|
How to Build a Top Dog Service Team in Your Dealership | SDR #290
|
Apr 22, 2024 |
|
Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
|
Apr 19, 2024 |
|
Unreasonable Hospitality with Will Guidara | SDR #289
|
Apr 15, 2024 |
|
Q & A | From The Express Service Advisor To The Main Shop
|
Apr 12, 2024 |
|
Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
|
Apr 08, 2024 |
|
Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
|
Apr 05, 2024 |
|
How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
|
Apr 01, 2024 |
|
Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
|
Mar 29, 2024 |
|
Is Technology Hurting Your Service Department Communication? | SDR #286
|
Mar 25, 2024 |
|
Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
|
Mar 22, 2024 |
|
Are Video Inspections KILLING Your Service Sales? | SDR #285
|
Mar 18, 2024 |
|
Q & A | Are You Losing Customers Over Pricing?
|
Mar 15, 2024 |
|
Eliminating Negative Advisor Attitudes | SDR #284
|
Mar 11, 2024 |
|
Q & A | How to Set Customer Expectations for Service Delays
|
Mar 08, 2024 |
|
What To Do When Your Service Manager Isn't Cutting It | SDR #283
|
Mar 04, 2024 |
|
Q & A | Training Service Staff Without Sacrificing Output
|
Mar 01, 2024 |
|
How To Maximize Your Mobile Service | SDR #282
|
Feb 26, 2024 |
|
Q & A | First Day Tips for New Auto Shop Employees
|
Feb 23, 2024 |
|
The Raw Truth Your Leadership Training Isn't Telling You | SDR #281
|
Feb 19, 2024 |
|
Q & A | No Upsells? How Express Lubes Leave Money on the Table
|
Feb 16, 2024 |
|
9 Mistakes Service Advisors Make | SDR #280
|
Feb 12, 2024 |
|
Q & A | Clever New Service Marketing Ideas You Must Steal
|
Feb 09, 2024 |
|
How to SMASH Customer Objections in Auto Service | SDR #279
|
Feb 05, 2024 |
|
Q & A | The Best Power Sport Pay Plan Strategies
|
Feb 02, 2024 |
|
Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278
|
Jan 29, 2024 |
|
Q & A | Private vs Public Dealerships: Which Offers Better Careers?
|
Jan 26, 2024 |
|
3 Surprising Secrets to Keeping Your Best Technicians Long Term | SDR #277
|
Jan 22, 2024 |
|
Q & A | Advice For New Service Managers Stepping Into Chaos
|
Jan 19, 2024 |
|
What Your Shop is Secretly Saying About You | SDR #276
|
Jan 15, 2024 |
|
Q & A | 90 Day Action Plan for New Service Managers
|
Jan 12, 2024 |
|
5 Ways to Fix High Unapplied Labor in Any Shop | SDR #275
|
Jan 08, 2024 |
|
Q & A | Tips for Retaining Automotive Service Technicians and Preventing Turnover
|
Jan 05, 2024 |
|
Bold 2024 Auto Industry and Economic Predictions | SDR #274
|
Jan 01, 2024 |
|
Q & A | Tips for Becoming a Dealership's Next Service Director
|
Dec 29, 2023 |
|
Top 5 Mistakes Even Great Service Managers Make Early On | SDR #273
|
Dec 25, 2023 |
|
Q & A | Defining Shop Foreman Duties
|
Dec 22, 2023 |
|
How to Increase Revenue in Cold Months | SDR #272
|
Dec 18, 2023 |
|
Q & A | Pricing Your Auto Repair Shop's Value
|
Dec 15, 2023 |
|
2023 Service Coaching Truths Reviving Dealers' Bottom Lines | SDR #271
|
Dec 11, 2023 |
|
Q & A | Guidance to Level Up into a Service Manager Role
|
Dec 08, 2023 |
|
Assessing 2023 with High Expectations of Ourselves | SDR #270
|
Dec 04, 2023 |
|
The 90-Day Plan to Train Standout Service Advisors
|
Dec 01, 2023 |
|
Can Parts & Service Collaborate? Ideas to End the Department Rivalry | SDR #269
|
Nov 27, 2023 |
|
Service Advisor Stuck With Too Many Appointments? Here's What To Do | Q & A
|
Nov 24, 2023 |
|
5 No-Brainer Ways to Keep Your Best Technicians Happy | SDR #268
|
Nov 20, 2023 |
|
Becoming a Rockstar Internal Service Advisor
|
Nov 17, 2023 |
|
Keeping Your Service Advisors Engaged, Motivated, and Driven to Succeed | SDR #267
|
Nov 13, 2023 |
|
Tips for Selling More Alignments
|
Nov 10, 2023 |
|
How To Be A Top Performing Technician | SDR #266
|
Nov 06, 2023 |
|
Authorization vs Diagnosis -Which is Better?
|
Nov 03, 2023 |
|
6 Game-Changing Traits of the Highest-Performing Service Advisors | SDR #265
|
Oct 30, 2023 |
|
Expert Tips for Bridging the Tech & Service Advisor Communication Gap
|
Oct 27, 2023 |
|
Smart Ways to Overcome Parts Shortages | SDR #264
|
Oct 23, 2023 |
|
How to Handle Rogue Employees in the Auto Dealership
|
Oct 20, 2023 |
|
Secrets of The Irreplaceable Service Manager | SDR #263
|
Oct 16, 2023 |
|
Leading Your Technicians To Success
|
Oct 13, 2023 |
|
The Role Of The Shop Foreman | SDR #262
|
Oct 09, 2023 |
|
How To Deal With An Aggressive Service Director
|
Oct 06, 2023 |
|
Why Your CSI Sucks | SDR #261
|
Oct 02, 2023 |
|
Strong Service Advisor Metrics
|
Sep 29, 2023 |
|
Automotive Recruitment Strategies for 2023 w/ Steve Johnson | SDR #260
|
Sep 25, 2023 |
|
Never Turn Away Walk-Ins
|
Sep 22, 2023 |
|
Should Your Service Drive Be Open On Sundays? | SDR #259
|
Sep 18, 2023 |
|
Negotiating Salary, Appt. Scheduling, Updating Customers
|
Sep 15, 2023 |
|
How to Run a Profitable Detail Dept | SDR #258
|
Sep 11, 2023 |
|
Tracking the Quote Through to the Sale
|
Sep 08, 2023 |
|
90% of Performance is Mental w/ Zach Sorensen | SDR #257
|
Sep 04, 2023 |
|
How to Reduce Chaos in the Drive
|
Sep 01, 2023 |
|
New LIVE Training for Service Managers | SDR #256
|
Aug 28, 2023 |
|
Dealing With Anxiety As A Service Advisor
|
Aug 25, 2023 |
|
Service Dept. Biggest Missed Profit Opportunities | SDR #255
|
Aug 21, 2023 |
|
Increasing Productivity & Professionalism in the Drive
|
Aug 18, 2023 |
|
How to Get Your Service Dept. In Shape | SDR #254
|
Aug 14, 2023 |
|
How to Fairly Dispatch Work Between Hungry Techs
|
Aug 11, 2023 |
|
Red Flags: How To Spot a Poorly-Run Dealership | SDR #253
|
Aug 07, 2023 |
|
What About Customer-Supplied Parts?
|
Aug 04, 2023 |
|
Why You Should Move Your Best Salesperson to Service | SDR #252
|
Jul 31, 2023 |
|
My Techs Don't Want to Work Saturdays
|
Jul 28, 2023 |
|
How Do You Pay Techs On Warranty Work? | SDR #251
|
Jul 24, 2023 |
|
Setting Up Acquisition For Service Customers
|
Jul 21, 2023 |
|
How to Design a Winning Service Advisor Pay Plan | SDR #250
|
Jul 17, 2023 |
|
Top-Performing Games For Technicians
|
Jul 14, 2023 |
|
How To Reduce Employee Turnover & Increase Engagement | SDR #249
|
Jul 10, 2023 |
|
My Service Manager Keeps Undermining Advisors
|
Jul 07, 2023 |
|
Car Business Divorce Rate: How to Have A Successful Marriage in the Car Business | SDR #248
|
Jul 03, 2023 |
|
Holding Your Staff Accountable
|
Jun 30, 2023 |
|
How To Stay On Top When Business Is Booming | SDR #247
|
Jun 26, 2023 |
|
Working With Family At A Car Dealership
|
Jun 23, 2023 |
|
Effective Communication With Your Technician As A Service Advisor | SDR #246
|
Jun 19, 2023 |
|
How To Move Up From Foreman To Manager
|
Jun 16, 2023 |
|
How To Manage a Slow Month | SDR #245
|
Jun 12, 2023 |
|
Decreasing Apathy In The Service Drive
|
Jun 09, 2023 |
|
Why Service Managers Make the Best General Managers | SDR #244
|
Jun 05, 2023 |
|
Getting Promoted From Service Manager To General Manager
|
Jun 02, 2023 |
|
Tips To Become A Great Service Manager | SDR #243
|
May 29, 2023 |
|
Ensuring Success As A New Service Manager
|
May 26, 2023 |
|
How To Get More Customers This Summer | SDR #242
|
May 22, 2023 |
|
What Are The Key Features Of A Perfect Service Department?
|
May 19, 2023 |
|
10 Reasons Why Your Customers Leave | SDR #241
|
May 15, 2023 |
|
How Much Money Do Service Advisors Make?
|
May 12, 2023 |
|
Is Service Training As Valuable As Sales Training? | SDR #240
|
May 08, 2023 |
|
Independents vs. Dealerships
|
May 05, 2023 |
|
What Service Drives Can Learn From the Bud Light Controversy | SDR #239
|
May 01, 2023 |
|
Everything Goes Right But the Customer Is Still Upset
|
Apr 28, 2023 |
|
The Pros And Cons Of Building A Bench | #SDR 238
|
Apr 24, 2023 |
|
What's the Best Profit & Retention Video to Show My Owner?
|
Apr 21, 2023 |
|
Should Service Managers Drive The Shuttle? | SDR #237
|
Apr 17, 2023 |
|
Building Healthy Habits As A Service Advisor
|
Apr 14, 2023 |
|
How To Manage Up When My Boss Is Clueless | SDR #236
|
Apr 10, 2023 |
|
Why Don't We Talk About The Service Advisor Shortage?
|
Apr 07, 2023 |
|
The Benefits Of AI In the Service Drive | SDR #235
|
Apr 03, 2023 |
|
Tiered Subscription Services In The Drive
|
Mar 31, 2023 |
|
Can Tablets & Video Inspections Save Your Service Drive? | SDR #234
|
Mar 27, 2023 |
|
Mending Fences With An Abusive Owner
|
Mar 24, 2023 |
|
Identifying And Handling A Toxic High Performer | SDR #233
|
Mar 20, 2023 |
|
Selling Service When Setting Appointments
|
Mar 17, 2023 |
|
John Taylor: From Porter to Dealer Principal | SDR #232
|
Mar 13, 2023 |
|
Getting Upper Management On Board With Expansion
|
Mar 10, 2023 |
|
5 Characteristics Of High-Quality Technicians | SDR #231
|
Mar 06, 2023 |
|
Attracting Advisors In Remote Areas
|
Mar 03, 2023 |
|
How To Motivate the Unmotivated | SDR #230
|
Feb 27, 2023 |
|
Handling A Sacred Cow Who Doesn't Own Their Mistakes
|
Feb 24, 2023 |
|
How Obsession Inspires Higher Performance | SDR #229
|
Feb 20, 2023 |
|
Who Should Dispatch Work?
|
Feb 17, 2023 |
|
What Dealers Get Wrong About Gross Profit | SDR #228
|
Feb 13, 2023 |
|
How Can I Prevent Tech Comebacks?
|
Feb 10, 2023 |
|
The Best Ways To Manage Your Time | SDR #227
|
Feb 06, 2023 |
|
Getting Back On Track In Your Automotive Business
|
Feb 03, 2023 |
|
How To Deal With Angry Customers | SDR #226
|
Jan 30, 2023 |
|
Rude Service Managers
|
Jan 27, 2023 |
|
How To Avoid Burnout In Work & In Life | SDR #225
|
Jan 23, 2023 |
|
Do Dealerships Have Culture?
|
Jan 20, 2023 |
|
5 Ways To Tell You if Your Business is Running You | SDR #224
|
Jan 16, 2023 |
|
The Next Step To Increase Your CSI
|
Jan 13, 2023 |
|
How To Make The Most Out Of 2023 In Your Automotive Business | SDR #223
|
Jan 09, 2023 |
|
Dealing With Disgruntled General Managers
|
Jan 06, 2023 |
|
How To Sell Bigger Jobs In Your Service Department | SDR #222
|
Jan 02, 2023 |
|
Different Ways To Explain Diagnosis To Customers
|
Dec 30, 2022 |
|
The Best Books Of 2022 | SDR #221
|
Dec 26, 2022 |
|
How To Motivate A Tough Technician
|
Dec 23, 2022 |
|
Your Best Picks For 2022 | SDR #220
|
Dec 19, 2022 |
|
How Low Can You Go?
|
Dec 16, 2022 |
|
5 Habits Of The Exceptional Service Manager | SDR #219
|
Dec 12, 2022 |
|
How To Increase Productivity As An Automotive Technician
|
Dec 09, 2022 |
|
The Best Top Dog 2022 Takeaways | SDR #218
|
Dec 05, 2022 |
|
The Best Way To Dispatch Work
|
Dec 02, 2022 |
|
SDR Rewind: Every Service Advisor's Holy Grail Service Drive Revolution
|
Nov 28, 2022 |
|
Drive By Rewind: How To Get Your Technicians To Increase Production
|
Nov 25, 2022 |
|
SDR Rewind: Morning Routine Of A Millionaire Service Advisor
|
Nov 21, 2022 |
|
Drive By Rewind: How To Sell More Service WITHOUT Annoying Customers
|
Nov 18, 2022 |
|
SDR Rewind: 5 Ways To Increase ROI In Your Service Drive
|
Nov 14, 2022 |
|
Best Of SDR: Christian's Comedic Talent
|
Nov 11, 2022 |
|
SDR Rewind: Explaining Prices
|
Nov 07, 2022 |
|
Repair Authorization Issues
|
Nov 04, 2022 |
|
SDR UPDATE
|
Nov 03, 2022 |
|
The Differences Between A Manager And A Leader | SDR #217
|
Oct 31, 2022 |
|
Why Service Advisor Pay Plans Keep Changing | SDR #216
|
Oct 24, 2022 |
|
The Best Approach To Maintenance Contracts!
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Oct 21, 2022 |
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Andrew Bustamante: CIA Spy's Tips For Understanding Human Nature | SDR #215
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Oct 17, 2022 |
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How To Compete With Tenured Service Advisors
|
Oct 14, 2022 |
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Dog The Bounty Hunter: A Personal Conversation | SDR #214
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Oct 10, 2022 |
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The Key To Being A Good Service Manager
|
Oct 07, 2022 |
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Combating The Great Resignation With Dr. Anthony Klotz | SDR #213
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Oct 03, 2022 |
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What Adds Value To A New Facility?
|
Sep 30, 2022 |
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How To Get In The Game For Tire Season | SDR #212
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Sep 26, 2022 |
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The BEST Setup For A Labor Matrix!
|
Sep 23, 2022 |
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Does The Parts Manager Matter? | SDR #211
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Sep 19, 2022 |
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How Service Advisors Can Increase ELR
|
Sep 16, 2022 |
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What The Best Dealerships To Work For Have in Common | SDR #210
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Sep 12, 2022 |
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Unwritten Rules Service Advisors Need to Know!
|
Sep 09, 2022 |
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Why Is There An Auto Tech Shortage? | SDR #209
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Sep 05, 2022 |
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How to Manage and Pay Your Shop Foreman
|
Sep 02, 2022 |
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Why Service Advisors Are So Stressed Out | SDR #208
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Aug 29, 2022 |
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How to Recruit and Manage Good Service Advisors
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Aug 26, 2022 |
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Using Subscriptions to Boost Customer Loyalty and Retention | SDR #207
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Aug 22, 2022 |
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How to Be a Successful Service Advisor on Commission
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Aug 19, 2022 |
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A Conversation With Top Business Coach David Meltzer | SDR #206
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Aug 15, 2022 |
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What To Expect When Starting Out As A Service Advisor
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Aug 12, 2022 |
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5 More Reasons Service Managers Get Fired | SDR #205
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Aug 08, 2022 |
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How To Deal With Toxic Managers
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Aug 05, 2022 |
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How Much Do Service Advisors Make? | SDR #204
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Aug 01, 2022 |
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Connecting With Customers Who Don't Like You
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Jul 29, 2022 |
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Types of Automotive Service Advisors | SDR #203
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Jul 25, 2022 |
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Dedicating Technicians To Internal Work
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Jul 22, 2022 |
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Why Dealerships Lose Their Customers To Independent Shops | SDR #202
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Jul 18, 2022 |
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My Advice For Young Service Advisors
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Jul 15, 2022 |
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From Lube Tech To Now | SDR #201
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Jul 11, 2022 |
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How To Get Your Advisors To Call Customers Daily
|
Jul 08, 2022 |
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How To Turn A Struggling Service Department Around | SDR #200
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Jul 04, 2022 |
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Express Advisors: Good or Bad?
|
Jul 01, 2022 |
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The Secret To Effective Dealership Marketing | SDR #199
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Jun 27, 2022 |
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How To Dispatch Work To Techs Without Causing Chaos
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Jun 24, 2022 |
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How Service Advisors Can Overcome Sales Objections | SDR #198
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Jun 20, 2022 |
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The Right Way To Ask For Pre-Approved Maintenance
|
Jun 17, 2022 |
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Should You Pay Technicians Hourly Or Flat Rate? | SDR #197
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Jun 13, 2022 |
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How To Get Promoted To Manager As A Technician
|
Jun 10, 2022 |
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Getting To Know Chris Collins | SDR #196
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Jun 06, 2022 |
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The Easiest Way To Increase Your Parts Profits
|
Jun 03, 2022 |
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Critiquing The Service Advisor Walk Around | SDR #195
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May 30, 2022 |
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What Questions To Ask Customers At Write-up
|
May 27, 2022 |
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Best Ways For Parts And Service To Succeed Together | SDR #194
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May 23, 2022 |
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How To Get Your Technicians To Increase Production
|
May 20, 2022 |
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Dealers Are Going Direct To Consumer | SDR #193
|
May 16, 2022 |
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Can You Still Boost CSI Without Loaner Cars?
|
May 13, 2022 |
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Does Service Benefit From Dealer Markups? | SDR #192
|
May 09, 2022 |
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How Much To Pay Your Technicians
|
May 06, 2022 |
|
Tips To Become A Great Service Manager | SDR #191
|
May 02, 2022 |
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How To Sell More Service WITHOUT Annoying Customers
|
Apr 29, 2022 |
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Explaining Prices To Customers Using Market Based Pricing | SDR #190
|
Apr 25, 2022 |
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The Quickest Path From Foreman To Service Manager
|
Apr 22, 2022 |
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The Role Of An Effective Service Advisor | SDR #189
|
Apr 18, 2022 |
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The 5 Most Important Parts Of The Service Advisor Walk Around | SDR #188
|
Apr 11, 2022 |
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The First Step To Hire Mechanics ASAP
|
Apr 08, 2022 |
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How Interstate Batteries Deliver The Most Trustworthy Source Of Power To The World
|
Apr 04, 2022 |
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How You Can Be An Irreplaceable Millionaire Technician
|
Apr 01, 2022 |
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Your R.O. Counts are About to Drop
|
Mar 28, 2022 |
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Are Monkeys Running The Asylum?
|
Mar 25, 2022 |
|
How To Get Promoted At Your Dealership
|
Mar 21, 2022 |
|
How To Be A Good Service Advisor
|
Mar 18, 2022 |
|
Training Your Service Advisors To Valet
|
Mar 14, 2022 |
|
Turning Your Service Department Into A Video Game
|
Mar 04, 2022 |
|
Morning Routine Of A Millionaire Service Advisor
|
Feb 28, 2022 |
|
Building Trust Through Repair Authorizations
|
Feb 25, 2022 |
|
Service Advisors Need To Stop Being Average
|
Feb 21, 2022 |
|
Questions Your Service Advisors Should Be Asking
|
Feb 13, 2022 |
|
Working For a Highly Trusted Dealership
|
Feb 12, 2022 |
|
Are EVS The Future Or The End?
|
Feb 07, 2022 |
|
The Horror of Buying a New Car
|
Dec 20, 2021 |
|
Stop Charging for Diagnosis
|
Nov 22, 2021 |
|
The "Top 10" List You DON'T Want Your Business to be on
|
Nov 15, 2021 |
|
How to SAVE Money on OEM Parts
|
Nov 12, 2021 |
|
An Interview with the 2021 Service Manager Challenge Winner!
|
Nov 08, 2021 |
|
Driving Traffic in a Post-Pandemic World
|
Nov 05, 2021 |
|
The Service Manager's Guide to Having Saturdays Off
|
Nov 01, 2021 |
|
Drive By: Is Being Likable More Effective Than Being Right?
|
Oct 29, 2021 |
|
Service Manager Challenge Finalist Shares His Rise to the Top (Dog)
|
Oct 25, 2021 |
|
Could Taking Initiative SOLVE These Common Service Drive Setbacks?
|
Oct 22, 2021 |
|
An Unconventional Approach to Fixing Conventional Shop Problems
|
Oct 15, 2021 |
|
The 11-Step System to Hiring the BEST!
|
Oct 11, 2021 |
|
Getting Creative With Gamification to Incentivize Your Whole Dealership
|
Oct 08, 2021 |
|
Everything Must Go! The Auto Industry is for Sale
|
Oct 04, 2021 |
|
Drive By: The Foolproof Way to Control Your CSI Scores
|
Oct 01, 2021 |
|
It's Time - Tire Season is Already Here!
|
Sep 27, 2021 |
|
Drive By: The Truth About Pooled Hours for Techs
|
Sep 24, 2021 |
|
Everything You Need To Know About Top Dog 2021!
|
Sep 20, 2021 |
|
Flat-Rate vs. Hourly: The Debate Continues
|
Sep 17, 2021 |
|
The Business of Influence with Chase Hughes
|
Sep 13, 2021 |
|
Express Lanes: The Good, The Bad, The Ugly
|
Sep 06, 2021 |
|
Harnessing the Power of Persuasion with Dr. Robert Cialdini
|
Aug 30, 2021 |
|
Learn to Love Your "Lauras" - A lesson on Respect in the Workplace with Stephen Mason
|
Aug 23, 2021 |
|
Everybody Wins with Alternative Purchase Options w/ DigniFi's LeeAnn Radonski
|
Aug 09, 2021 |
|
How to Find Untapped Skilled Labor for Your Service Department w/ Raleigh Wilkins of Sales Platoon
|
Aug 02, 2021 |
|
Service Departments: Open to Change? or Stuck in the Past?
|
Jul 26, 2021 |
|
3 Workshops You Won't be Seeing at NADA
|
Jul 19, 2021 |
|
The True Value Of Your Technicians
|
Jul 12, 2021 |
|
How Carvana is Increasing Customer Visits to Dealership Service Departments
|
Jul 05, 2021 |
|
Trends in the Trucking Industry are Impacting Your Daily Life with Chryssa Hunlock
|
Jun 28, 2021 |
|
Is Automation the Future of Your Dealership?
|
Jun 21, 2021 |
|
The Secrets to Recruiting Top Techs with Steve Hamre
|
Jun 14, 2021 |
|
The Missed Opportunity with Tire Sales with Scott Rea
|
Jun 07, 2021 |
|
Motivating Employees & Screening Employers with Michelle Elrod
|
May 31, 2021 |
|
Can Leaders Be Friends With Their Employees?
|
May 24, 2021 |
|
How Many R.O. Should an Advisor Write?
|
May 17, 2021 |
|
How the Global Chip Shortage Is Affecting the Auto Industry w/ Reuters' Ben Klayman & Stephen Nellis
|
May 10, 2021 |
|
How Long Should Used Cars Take To Recon?
|
May 03, 2021 |
|
Seriously, You Still Have Dispatch?
|
Apr 26, 2021 |
|
Raise Your Labor Rate, Get Less Declines
|
Apr 19, 2021 |
|
New Tech Turnover, Why Over 60% of Techs Quit in the First 2 Years
|
Apr 12, 2021 |
|
Post-Covid Pain w/ Mia "The Chaotic Feminist" (Service Drive Revolution)
|
Apr 05, 2021 |
|
Why Service Managers Get Fired
|
Mar 29, 2021 |
|
Debating Important Service Metrics With A Consultant
|
Mar 22, 2021 |
|
What To Do if Your Tech Asks for a Raise & Why CSI Surveys are Dangerous
|
Mar 19, 2021 |
|
Will Manufacturers Cut Dealers Out of the Equation with Prof. Daniel A. Crane
|
Mar 15, 2021 |
|
Winter Slowdown & 2 Advisors That Don't Get Along
|
Mar 12, 2021 |
|
3 Burning Questions from the Service Drive (Ft. Mia, The Chaotic Feminist)
|
Mar 08, 2021 |
|
Why it's Important to Change Things Up
|
Mar 05, 2021 |
|
The Service Drive of the Future
|
Mar 01, 2021 |
|
My Favorite Law In Our New Leadership Training
|
Feb 26, 2021 |
|
The Hard Truth of Employee Retention
|
Feb 22, 2021 |
|
My Hack To Having A Better Life
|
Feb 19, 2021 |
|
What Is Fixed Absorption?
|
Feb 15, 2021 |
|
How To Create A System For Success
|
Feb 12, 2021 |
|
Why You Can't Hire Techs
|
Feb 08, 2021 |
|
The Most Important Thing For A Service Manager To Understand
|
Feb 05, 2021 |
|
What Is Leadership?
|
Feb 01, 2021 |
|
How To Crush Your Goals-- Guaranteed
|
Dec 25, 2020 |
|
The Service Drive Naughty And Nice List
|
Dec 22, 2020 |
|
Do You Want To Increase RO Count?
|
Dec 18, 2020 |
|
Four Reasons Why Consultants Can't Save Your Service Drive
|
Dec 14, 2020 |
|
Does Market Size Matter?
|
Dec 11, 2020 |
|
How to Become a Master of Time Management
|
Dec 07, 2020 |
|
Lessons From Bruce Lee - Part 2
|
Dec 04, 2020 |
|
Throwing the Baby Out With the Bathwater
|
Nov 30, 2020 |
|
Lessons From Bruce Lee - Part 1
|
Nov 27, 2020 |
|
What We're Thankful For
|
Nov 23, 2020 |
|
Self-Care Part 5: How to be Friends With Everyone
|
Nov 20, 2020 |
|
Empowering Advisors with Celebrity Service Advisor Mia Griggs
|
Nov 16, 2020 |
|
Self-Care Part 4: A Game-Changing Secret
|
Nov 13, 2020 |
|
The Top 10 Reasons Why Customers HATE Service Advisors
|
Nov 09, 2020 |
|
Self-Care Part 3: The Key To Unlimited Productivity
|
Nov 06, 2020 |
|
The Best Marketing Books of All Time - Part 2
|
Nov 02, 2020 |
|
Self-Care Part 2: How to Never Lose Control
|
Oct 30, 2020 |
|
The Best Marketing Books of All Time - Part 1
|
Oct 26, 2020 |
|
Self-Care Part 1: The Secret to Your Success
|
Oct 23, 2020 |
|
How to Retain Technicians
|
Oct 19, 2020 |
|
Practice Makes Perfect
|
Oct 16, 2020 |
|
Is It Okay To Steal From Your Customers?
|
Oct 12, 2020 |
|
The Quickest Way to Sabotage Yourself
|
Oct 09, 2020 |
|
The Top 5 Career Moves Service Advisors Can Make
|
Oct 05, 2020 |
|
How To Read Employees' Minds
|
Oct 02, 2020 |
|
How to Use Tire Season to Steal Market Share
|
Sep 28, 2020 |
|
How to Win Any Argument
|
Sep 25, 2020 |
|
Which Presidential Candidate Is Better For The Auto Industry?
|
Sep 21, 2020 |
|
The Best Way To Achieve Consistency
|
Sep 18, 2020 |
|
When Should You Deviate From Manufacturer Recommended Maintenance?
|
Sep 14, 2020 |
|
Omission Bias
|
Sep 11, 2020 |
|
Every Service Advisor's Holy Grail
|
Sep 07, 2020 |
|
The Volunteer's Dilemma
|
Sep 04, 2020 |
|
Your Service Department's Secret Weapon-- And It's FREE!
|
Aug 31, 2020 |
|
The Ostrich Effect
|
Aug 28, 2020 |
|
The Top 5 Four-Letter Words Advisors Say
|
Aug 24, 2020 |
|
Confirmation Bias
|
Aug 21, 2020 |
|
Using Humor To Connect With Customers ft. Andrew Tarvin
|
Aug 17, 2020 |
|
Novice Problems Need New Solutions
|
Aug 14, 2020 |
|
The Top 5 Things Service Advisors Take For Granted
|
Aug 10, 2020 |
|
How Expectations Affect Outcomes
|
Aug 07, 2020 |
|
Dealerships vs. Independent Shops - Part 2
|
Aug 03, 2020 |
|
Pyrrhic Victory
|
Jul 31, 2020 |
|
Dealerships vs Independent Shops - Part 1
|
Jul 27, 2020 |
|
5 Monkeys
|
Jul 24, 2020 |
|
The BEST of 2020-- So far...
|
Jul 20, 2020 |
|
3 KPI's Service Managers are Judged on-- Whether They Know it or Not
|
Jul 13, 2020 |
|
Drive By - You Are How You Feel
|
Jul 10, 2020 |
|
Are You an Amateur, or a Pro?
|
Jul 06, 2020 |
|
Drive By - How to Shatter Your Glass Ceiling
|
Jul 03, 2020 |
|
Do Service Advisor Personality Tests Work?
|
Jun 29, 2020 |
|
Drive By - How to Reinvent Yourself
|
Jun 26, 2020 |
|
Why Less is More For Your Service Drive
|
Jun 22, 2020 |
|
Drive By - How to Win at Life
|
Jun 19, 2020 |
|
Why Service Managers Are The Dealers Of The Future
|
Jun 15, 2020 |
|
Drive By - Finding Your Inner Self
|
Jun 12, 2020 |
|
What is Your Service Advisors' S.O.S.?
|
Jun 08, 2020 |
|
Drive By - The Secret Might Just Be To Shut Up
|
Jun 05, 2020 |
|
How Service Managers Can Stop Their Pay Plan From Changing
|
Jun 01, 2020 |
|
Drive By - Groundhog's Day For Service Managers?
|
May 29, 2020 |
|
100th Episode - 6 Advisors That Will Kill Your Service Drive
|
May 25, 2020 |
|
Drive By - What is the Secret to Happiness?
|
May 22, 2020 |
|
The 5 Landmines to Avoid When Reopening
|
May 18, 2020 |
|
Drive By - How to Get UnStuck
|
May 15, 2020 |
|
Should Service Managers Fire Advisors Who Do This?
|
May 11, 2020 |
|
Drive By - Leadership Lessons From Michael Jordan
|
May 08, 2020 |
|
3 Ways to Sell More and Eliminate Sales Objections, with Sunbit Co-Founder Tal Riesenfeld
|
May 04, 2020 |
|
Kill the Things That Have Power Over You
|
May 01, 2020 |
|
Motivating Service Advisors During The Coronavirus Crisis
|
Apr 27, 2020 |
|
Drive By - How To Get Everything You Want In Life
|
Apr 24, 2020 |
|
Should Dealers Pay Service Advisors and Technicians During Lockdown?
|
Apr 20, 2020 |
|
Drive By - What You Should NEVER Say
|
Apr 17, 2020 |
|
How to Pet the Dog in a World of Social Distancing
|
Apr 13, 2020 |
|
Drive By - How To Hit The Play Button
|
Apr 10, 2020 |
|
SDR Live - How To Increase R.O. Count During The Coronavirus Crisis
|
Apr 08, 2020 |
|
The 5 DUMBEST Things Service Advisors Say After Getting a "No."
|
Apr 06, 2020 |
|
Drive By: Truth or Lie?
|
Apr 03, 2020 |
|
SDR Live - Coronavirus Quarantine Update 2
|
Apr 01, 2020 |
|
4 HIDDEN Ways Parts Can Sell More Labor
|
Mar 30, 2020 |
|
Drive By - One Thing You Can Do Every Day
|
Mar 27, 2020 |
|
SDR Live - How to Keep Your Advisors Safe From Coronavirus
|
Mar 25, 2020 |
|
The Top 5 Things KILLING Service Advisors!
|
Mar 23, 2020 |
|
Drive By - Dress Better Feel Better
|
Mar 20, 2020 |
|
The Top 5 Sales Mistakes Advisors Make
|
Mar 16, 2020 |
|
Drive-By: How to Avoid Coronavirus Killing Your Service Drive
|
Mar 13, 2020 |
|
5 Reasons Techs Aren't Efficient
|
Mar 09, 2020 |
|
Drive By - The Secret To Effective Leadership
|
Mar 06, 2020 |
|
Top 5 Mistakes Parts Managers Make
|
Mar 02, 2020 |
|
Drive By - Know Your Worth as a Service Advisor!
|
Feb 28, 2020 |
|
Do You Know the Fourth Labor Type?
|
Feb 24, 2020 |
|
Drive By - How I Became a Millionaire Service Advisor
|
Feb 21, 2020 |
|
Shift Meeting Hype Songs - The Top 5
|
Feb 17, 2020 |
|
Drive By: Better Relationships - Never Late to Lunch
|
Feb 14, 2020 |
|
Trump (yes, Trump) and Selling More Maintenance
|
Feb 10, 2020 |
|
Drive By - Want Good Things To Happen To You?
|
Feb 07, 2020 |
|
Service Managers' BIGGEST Mistakes
|
Feb 03, 2020 |
|
Drive By - How to be Unstoppable
|
Jan 31, 2020 |
|
I Would Pay $100,000 For a Personal Assistant, if....
|
Jan 27, 2020 |
|
Drive By - The Antidote for the Fear of Failure
|
Jan 24, 2020 |
|
CES 2020... Sony Making A Car?
|
Jan 20, 2020 |
|
Drive By: One Little Thing Will MAKE or BREAK Your Service Department!
|
Jan 17, 2020 |
|
How To Be Self-Made
|
Jan 13, 2020 |
|
Drive By: Google Does THIS To Service Managers Every Day!
|
Jan 10, 2020 |
|
Tesla's Unfair Advantage
|
Jan 06, 2020 |
|
Drive By: I Made A Service Manager Cry
|
Jan 03, 2020 |
|
How to Have More Energy in 2020, Chris' Favorite Things of 2019, and Audience Questions
|
Dec 30, 2019 |
|
The 5 Unexpected Ways for You to Drive ROI in the Service Department
|
Dec 23, 2019 |
|
Top 5 Customer Relationship Management Tools For Car Dealers
|
Dec 09, 2019 |
|
5 Easy Ways For Your Service Managers To Build Customer Service Skills
|
Nov 27, 2019 |
|
Learning on the Fly! Rally Champ, Drifter, Lawyer turned Auto-Entrepreneur: Andrew Comrie-Picard
|
Nov 11, 2019 |
|
10 Reasons Why Service Advisors Fail
|
Oct 28, 2019 |
|
The Difference Between 30% and 50% Net to Gross
|
Oct 14, 2019 |
|
Using Humor to Improve Employee Morale with An(Drew) Tarvin
|
Oct 01, 2019 |
|
Volume vs Quality: How Service Advisors Can Find the Balance
|
Sep 16, 2019 |
|
Become the G.O.A.T. in your Service Drive
|
Sep 02, 2019 |
|
Service Drive Secrets - Behind The Curtain - Part 2
|
Aug 20, 2019 |
|
Service Drive Secrets - Behind The Curtain - Part 1
|
Aug 05, 2019 |
|
Bring in More Customers by Rethinking Your Marketing Strategy
|
Jul 22, 2019 |
|
A Little Southern Hospitality Goes a Long Way - Customer Loyalty & Tech Happiness with "The Humble Mechanic"
|
Jul 08, 2019 |
|
The Holy Trinity of Service Advisor Training
|
Jun 24, 2019 |
|
'Service Concierge' is the Biggest Threat to Your Service Advisors - Chris Talks to The Mastermind Behind It
|
Jun 10, 2019 |
|
Double Your Profits -> Learn The Psychology of Sales
|
May 28, 2019 |
|
Why You Should Stop Following the Golden Rule - with Glenn Lundy
|
May 13, 2019 |
|
Why Trump's Tax Reform Might Cause a Dip in Car Sales and What You Can do to Stay Ahead of the Curve
|
Apr 29, 2019 |
|
Lisa Copeland: Follow the Money
|
Apr 15, 2019 |
|
Chris Answers Your Questions and Talks About the Threat of A.I. Replacing Service Advisors
|
Apr 01, 2019 |
|
Brian Benstock: Why disrupting the auto industry might be the only way to survive
|
Mar 18, 2019 |
|
Chris Answers Your Questions and Talks About Why People Think He's a Sugar Daddy
|
Mar 04, 2019 |
|
What Have You Done For Me Lately with Guests Mark and Dave Waco
|
Feb 18, 2019 |
|
How To Use Marketing Effectively
|
Feb 14, 2018 |
|
The Role Of The Shop Foreman
|
Feb 07, 2018 |