Keys To The Shop : Equipping Coffee Shop Leaders
By Chris Deferio
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Episodes: 861
Description
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
| Episode | Date |
|---|---|
|
SHIFT BREAK: Evil Owners and Lazy Baristas
|
May 01, 2024 |
|
472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority
|
Apr 30, 2024 |
|
471 Founder Friday! Encore Episode w/ Emi Fukahori of Mame Coffee in Zurich Switzerland!
|
Apr 26, 2024 |
|
SHIFT BREAK: Beyond the Metrics
|
Apr 24, 2024 |
|
470: SPECIAL! Raising Barista Wages | KTTS x Valor Coffee Podcast Recorded Live at SCA Chicago!
|
Apr 23, 2024 |
|
SHIFT BREAK: Minding Our Business
|
Apr 18, 2024 |
|
469: Unremarkable Hospitality and Cafe Terroir
|
Apr 17, 2024 |
|
SHIFT BREAK: The Art of Letting Go
|
Apr 11, 2024 |
|
RoR #30 : Improve your Roasting Range by Focusing on the Fundamentals w/ Willem Boot of Boot Coffee
|
Apr 11, 2024 |
|
468: How to Be a Shift Lead
|
Apr 09, 2024 |
|
SHIFT BREAK: Embracing Problems as Blessings
|
Apr 04, 2024 |
|
467: How to Create Coffee Magic with Your Menu w/ Ryan Castelaz of Discourse Coffee, Milwaukee, WI
|
Mar 28, 2024 |
|
SHIFT BREAK: How to Fine Tune Your Coffee Bar
|
Mar 28, 2024 |
|
466: The Relentless Pursuit of Perfection w/ 2024 U.S. Barista Champion, Frank La, Be Bright Coffee
|
Mar 22, 2024 |
|
465: Founder Friday! w/ John Piquet of Caffe D'bolla in Salt Lake City, UT
|
Mar 22, 2024 |
|
SHIFT BREAK: Detail Oriented Staff Starts With You
|
Mar 21, 2024 |
|
464: Encore : Making Order Out of Chaos, Handling Groups in the Cafe
|
Mar 18, 2024 |
|
SHIFT BREAK: Managers, You Don't Need To Do It All
|
Mar 14, 2024 |
|
463: Tips on Having the Right Meetings
|
Mar 11, 2024 |
|
SHIFT BREAK: You Don't Want Loyalty
|
Mar 07, 2024 |
|
462 : What a New Children's Book Teaches About Mistakes in Coffee and Life w/ David Foster, Kiln Coffee Bar and Author of Jett Goes to Work With Dad
|
Mar 05, 2024 |
|
SHIFT BREAK : Trends You Can Ignore
|
Feb 28, 2024 |
|
RoR #30 : Challenging Dogma With Data w/ Coffee Roaster and Chemical Engineer Mark Al-Shemmeri
|
Feb 28, 2024 |
|
461: A Conversation With 2023 World Barista Champion, Boram Um, Um Coffee Co
|
Feb 26, 2024 |
|
Special Interview! Ian Williams of Deadstock Coffee talks about marketing staying true to your culture, and leading in hard times | Live interview from Coffee Fest 2023
|
Feb 22, 2024 |
|
SHIFT BREAK: How to Take Criticism as a Barista
|
Feb 20, 2024 |
|
Special Announcement: 2024 Key Holder Coaching Groups May be the Key to Unlock the Next Level in Your Business
|
Feb 19, 2024 |
|
460: What to Look for in a Manager
|
Feb 19, 2024 |
|
459 : Founder Friday! w/ Kymme Williams-Davis of Bushwick Grind Cafe in Brooklyn, NY
|
Feb 16, 2024 |
|
SHIFT BREAK : 2 Tips for Bar Design
|
Feb 14, 2024 |
|
458: Encore Episode! My Wife Interviews Me about My Career and How Coffee Brought Us Together
|
Feb 12, 2024 |
|
SHIFT BREAK: No Cell Phones
|
Feb 08, 2024 |
|
457: Finding Your Place in Coffee w/ John Luke Robertson | Kings Lane Coffee
|
Feb 02, 2024 |
|
SHIFT BREAK: Too Many Managers!
|
Jan 31, 2024 |
|
456: Competitions and What Makes a Good Barista w/ Scott Conary, Carborro Coffee / WCE Judge
|
Jan 30, 2024 |
|
455 : Founder Friday! w/ Nick Kassouf of Tru Bru Organic Coffee
|
Jan 25, 2024 |
|
SHIFT BREAK : The Scourge of Nitpicking Bosses
|
Jan 25, 2024 |
|
454: Creating a Vibrant Coffee Bar w/ Charles Babinski of Cafe 143 in Sydney, AUS
|
Jan 23, 2024 |
|
SHIFT BREAK: Questions Are Not Threats
|
Jan 18, 2024 |
|
453 : The Craft of Operations
|
Jan 17, 2024 |
|
RoR #29 : A Coffee Roaster's Career Journey, Leigh Wentzle, Cedar Coffee
|
Jan 16, 2024 |
|
SHIFT BREAK : Candid Advice for Baristas, Managers, and Owners
|
Jan 11, 2024 |
|
452: Championing the Customer Experience in Coffee w/ 3x SA Barista Champion, Winston Douglas Thomas of Cedar Coffee
|
Jan 09, 2024 |
|
SHIFT BREAK : Setting and meeting Standards in the Coffee Shop
|
Jan 05, 2024 |
|
451: Business Growth, Integrity, and Coffee Farmer Equity w/ Martin Mayorga of Mayorga Coffee
|
Jan 02, 2024 |
|
SHIFT BREAK : Evolution Through Small Steps
|
Dec 28, 2023 |
|
RoR #28 : Ease and Accessibility in Sample Roasting w/ Andrew Stordy, Inventor/Founder of IKAWA
|
Dec 19, 2023 |
|
450: A Conversation About Mobile Apps and Hospitality w/ Joe Capone of Espressly
|
Dec 18, 2023 |
|
SHIFT BREAK: Embracing Your Constraints
|
Dec 18, 2023 |
|
449: Convenience and Automation in Coffee w/ Tim Cox of Franke Coffee Systems
|
Dec 18, 2023 |
|
448: Founder Friday! Part 2 "Switching Gears" | w/ Doug Zell of Intelligentsia and The Meteor!
|
Dec 14, 2023 |
|
448: Founder Friday! Part 1 "Switching Gears" | w/ Doug Zell of Intelligentsia and The Meteor!
|
Dec 14, 2023 |
|
SHIFT BREAK : It's OK to Have Reasonable Tolerances
|
Dec 14, 2023 |
|
447: Understanding the Business of Coffee w/ Maxwell Colonna-Dashwood
|
Dec 12, 2023 |
|
SHIFT BREAK: How to Approach Holiday Hospitality
|
Dec 07, 2023 |
|
446: Building a People-First Coffee Tech Culture w/ Jason "Double J" Johnson, Black Rabbit Service Co.
|
Dec 06, 2023 |
|
SHIFT BREAK: We Need Inconvenient Coffee
|
Dec 01, 2023 |
|
RoR #27 : Scaling and Relationships in a Small Roastery w/ Cody Gordon, Cerberus Coffee
|
Nov 30, 2023 |
|
445: Evolution of the Barista-Machine Relationship w/ Ryan Willbur, Middleby Coffee
|
Nov 28, 2023 |
|
444: Founder Friday! w/ Julia Peixoto Peters of Peixoto Coffee, Arizona
|
Nov 24, 2023 |
|
SHIFT BREAK: The Weight of Relationships
|
Nov 23, 2023 |
|
443: Keep Your Communication Simple! w/ Author Ben Guttmann
|
Nov 20, 2023 |
|
SHIFT BREAK: Make Customer Feedback a Priority
|
Nov 16, 2023 |
|
442 : We Need Confidence, Celebration, and Joy!
|
Nov 14, 2023 |
|
SHIFT BREAK: Your Manager Has No Time To Manage!
|
Nov 10, 2023 |
|
441: How to Achieve Operational Excellence w/ Laila Ghambari
|
Nov 07, 2023 |
|
SHIFT BREAK: Quality Still Matters
|
Nov 02, 2023 |
|
440 : What Should Scare You About Coffee
|
Oct 31, 2023 |
|
Founder Friday! Youth, Foster Care, and Human Connections Through Coffee | w/ Miah Sommer of Astute Coffee in Omaha, NE
|
Oct 26, 2023 |
|
SHIFT BREAK: Wrong Fit For the Role, or Wrong Fit For Your Business?
|
Oct 26, 2023 |
|
438 : How to Build a Successful Cafe w/ Erin Young of Red Buffalo Cafe
|
Oct 24, 2023 |
|
SHIFT BREAK: Making Minimum Viable Changes
|
Oct 19, 2023 |
|
437 : The New Age of the Barista: Mindsets + Habits for Success
|
Oct 17, 2023 |
|
SHIFT BREAK: Rest and Meaningful Work
|
Oct 13, 2023 |
|
436: Stop Burn Out! and Make Work Effortless w/ Greg McKeown | Best Selling Author "Effortless"
|
Oct 11, 2023 |
|
SHIFT BREAK: I Learned it from Watching You!
|
Oct 05, 2023 |
|
435 : Encore! It's OK to be the Boss, w/ Bruce Tulgan
|
Oct 04, 2023 |
|
434 : Founder Friday | Leo Ferreira | Puzzle Coffee Shop, Tanzania!
|
Sep 29, 2023 |
|
RoR #26 : How to Approach Roasting Fine Robusta w/ Cleia Junqueira | Consultant + Q-Robusta Grader
|
Sep 27, 2023 |
|
Defining Excellence and Success
|
Sep 27, 2023 |
|
433: How to Earn Loyalty
|
Sep 24, 2023 |
|
You Need to Prioritize In-House Training!
|
Sep 22, 2023 |
|
432 : How to Win in Specialty Retail Coffee
|
Sep 20, 2023 |
|
Raising Your Hiring Standard
|
Sep 14, 2023 |
|
431: An Exercise in Listening to Coffee w/ Alexander Roach of Boycott Coffee + The Alphabet Book of Coffee
|
Sep 12, 2023 |
|
Pull Out The Fridge
|
Sep 09, 2023 |
|
430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference
|
Sep 05, 2023 |
|
RoR #25 : Training Up the Next Generation of Roasters w/ Steve Lee of Pocket Knife Consulting + Linea Caffe
|
Sep 02, 2023 |
|
Insecurity in Management
|
Aug 31, 2023 |
|
SPECIAL! Part 2 | Coffee Fest Anaheim 2023 w/ Steve Chang of Copa Vida Cafe and Jon Ferguson of Coffee Tech Central
|
Aug 30, 2023 |
|
SPECIAL! Part 1| Coffee Fest Anaheim 2023 w/ Kenneth Davids and Madeleine Longoria Garcia
|
Aug 29, 2023 |
|
429 : Believing You CAN Run a Great Shop w/ Michael Ryan of Threadbare Coffee Consulting
|
Aug 29, 2023 |
|
428 : Founder Friday | Maxwell Mooney's Final Chapter at Narrative Coffee and New Beginnings
|
Aug 25, 2023 |
|
For Here or To-Go?
|
Aug 25, 2023 |
|
427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap
|
Aug 23, 2023 |
|
426: Fostering a Culture of Continuous Improvement
|
Aug 16, 2023 |
|
Generate More Urgency!
|
Aug 10, 2023 |
|
425 : Some Thoughts on Supporting Your Manager
|
Aug 03, 2023 |
|
Faithfulness and Honesty
|
Aug 03, 2023 |
|
424: Developing Menu and Hospitality Guides
|
Jul 31, 2023 |
|
423 : Founder Friday! w/ Danny and Michelle Quiroz of Reserva Coffee Roasters | McAllen, TX
|
Jul 27, 2023 |
|
Three Questions for Better Cafe Decisions
|
Jul 27, 2023 |
|
ROR #24 : Perspectives on Roasting for Espresso w/ Jaroslav Tuček of Doubleshot, Czech Republic
|
Jul 26, 2023 |
|
422: Coffee Truck Success w/ Vincent LaVolpa of Green Joe Coffee School
|
Jul 26, 2023 |
|
The Courage to Correct
|
Jul 21, 2023 |
|
421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
|
Jul 17, 2023 |
|
Who Are We Creating Our Standards For?
|
Jul 14, 2023 |
|
420: Meaningful Roles in the Cafe
|
Jul 11, 2023 |
|
Are YOU Using Your Manual?
|
Jul 05, 2023 |
|
419: Behaviors That Establish Excellent Management Culture
|
Jul 04, 2023 |
|
418: Founder Friday! w/ John and Luigi DiRuocco of Mr. Espresso, Oakland, CA
|
Jun 30, 2023 |
|
Focus on Your Manager Culture
|
Jun 29, 2023 |
|
417: Dialing in Your Water w/ Taylor Minor of Third Wave Water
|
Jun 27, 2023 |
|
SPECIAL! Part 2! Coffee Fest Live Louisville, KY 2023 w/ Lauren Lathrop and Rob Arnold | Learning to Roast Coffee + How to make Great Cocktails and Signature Drinks
|
Jun 27, 2023 |
|
SPECIAL! Part 1 Coffee Fest Live Louisville, KY 2023 w/ Jackie Nguyen and Sean Roberson | Master Social Media + Serving Great Coffee to Underserved Neighborhoods
|
Jun 26, 2023 |
|
Resentment in the Cafe
|
Jun 21, 2023 |
|
ROR #23 : How to Close the Industry-Consumer Flavor Gap w/ Phil Beattie, Dillanos Coffee Roasters
|
Jun 20, 2023 |
|
416 : People-First Principles for Growing Your Shop w/ Mike McFall of Biggby Coffee
|
Jun 19, 2023 |
|
Bottling Your Best Barista
|
Jun 16, 2023 |
|
415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli
|
Jun 13, 2023 |
|
Seeking to Learn Across Age Divides
|
Jun 09, 2023 |
|
414: Secret Ingredients for a Successful Coffee Shop
|
Jun 06, 2023 |
|
Menu Simplicity as Hospitality
|
Jun 01, 2023 |
|
413 : Coffee Education and Training at Origin w/ Fabiola Solano of Soy Barista
|
May 30, 2023 |
|
RoR # 22 : Master Insights on Roaster Maintenance and Care w/ Doug Graf, Vintage Coffee
|
May 29, 2023 |
|
412 : Founder Friday! w/ Lem Butler and Kyle Ramage of Black and White Coffee Roasters
|
May 26, 2023 |
|
The Myth of Hands Off / Automated Leadership
|
May 25, 2023 |
|
411 : Excellence, Approachable Coffee and Always Learning w/ Kenneth Thomas of Umble Coffee and Coffee 101 Podcast
|
May 23, 2023 |
|
Don't Forget Relationships
|
May 18, 2023 |
|
410 : A Conversation w/ 2023 U.S. Barista Champion, Isaiah Sheese of Archetype Coffee!
|
May 15, 2023 |
|
Embrace the Fallout
|
May 11, 2023 |
|
409 : The Science of Optimizing Your Espresso w/ Samo Smrke
|
May 09, 2023 |
|
Avoid These Cafe Meeting Mistakes
|
May 04, 2023 |
|
408: Coffee Tools, Music, and Serving the Community w/ Anita Tam of Slow Pour Supply Co.
|
May 02, 2023 |
|
RoR # 21 : Data, Community, and the Art of Roasting w/ U.S. Roasters Champion Andrew Coe of Elevator Coffee
|
Apr 30, 2023 |
|
407 : Founder Friday! Encore Episodes, David Schomer of Espresso Vivace!
|
Apr 28, 2023 |
|
Coffee, Integrity, and A.I.
|
Apr 27, 2023 |
|
406: Five Ways to Immediately Improve Your Coffee Quality
|
Apr 25, 2023 |
|
Things the Owner Can't do for You
|
Apr 20, 2023 |
|
405 : Beyond the Schedule w/ Wil Brawley of Schedulefly
|
Apr 18, 2023 |
|
Pitching your Ideas to Your Boss
|
Apr 12, 2023 |
|
404 : Education, Home Brewing, and Launching a Roastery w/ Kyle Rowsell, September Coffee
|
Apr 10, 2023 |
|
Baristas Are Not Magic
|
Apr 05, 2023 |
|
403 : The Craft of Food, Coffee, and Writing w/ Matt Rodbard, Founder of TASTE
|
Apr 03, 2023 |
|
Service, Spite, and Compromise
|
Mar 30, 2023 |
|
RoR #20 : Challenging the Status Quo w/ David Lalonde of Rabbit Hole Roasters, Montreal, Quebec
|
Mar 29, 2023 |
|
402 : Innovating a Generous Wage Structure w/ Mike Schroeder of Oddly Correct
|
Mar 28, 2023 |
|
SPECIAL: Coffee Fest Live! NYC 2023 Part 2 w/ Jesse Harriott, Jenna Gotthelf, Anu Menon!
|
Mar 27, 2023 |
|
SPECIAL: Coffee Fest Live! NYC 2023 Part 1 w/ Jordan Brown and Anand Patel
|
Mar 27, 2023 |
|
401 : Founder Friday! w/ Jack Benchakul of Endorffiene Coffee Bar in Los Angeles
|
Mar 23, 2023 |
|
Stop Glorifying Chaos
|
Mar 22, 2023 |
|
400 : The Values of Speed and Service w/ Jaime Denney of Scooter's Coffee
|
Mar 20, 2023 |
|
More Power To Them
|
Mar 15, 2023 |
|
399: Encore Episode! How to Change Things in the Cafe
|
Mar 14, 2023 |
|
Are You Open?
|
Mar 09, 2023 |
|
398: The 5 Biggest Mistakes Coffee Shops Make
|
Mar 08, 2023 |
|
RoR #19 : A Vision of Sustainable Roasting w/ Arno Holschuh of Bellwether Roasters
|
Mar 02, 2023 |
|
Slow is Fast?
|
Mar 02, 2023 |
|
397: Diversity and The Color of Coffee w/ Keith Hawkins, The Color of Coffee Collective
|
Feb 27, 2023 |
|
396 : Founder Friday: Before + After Edition! w/ Jonathan Pascual of the Newly Opened Opo Coffee
|
Feb 24, 2023 |
|
Loving Where You Are
|
Feb 23, 2023 |
|
395: Connecting Roasters and Producers w/ Henry Wilson of Perfect Daily Grind and The Producer Roaster Forum!
|
Feb 21, 2023 |
|
SPECIAL: Coffee Fest Live! L.A. + PNW 2022 Part 2 w/ Shad Baiz, Jeremy Lyman, and Melind John!
|
Feb 19, 2023 |
|
SPECIAL: Coffee Fest Live! L.A. + PNW 2022 Part 1 w/ Manish Shah, Stephanie Alcala, Maria Cleaveland, and Jim Ngokwey!
|
Feb 19, 2023 |
|
Right Tools, Wrong Job
|
Feb 15, 2023 |
|
394 : Happy Coffee People w/ Wendelien van Bunnik
|
Feb 11, 2023 |
|
Two Tips on Hiring an Outside Manager
|
Feb 09, 2023 |
|
393 : The Tyranny of Taste w/ Kosta Kallivrousis
|
Feb 07, 2023 |
|
Community as Avoidance
|
Feb 02, 2023 |
|
392 : Cafe Management and the Importance of Team w/ Justin Duenne of Quills Coffee
|
Jan 31, 2023 |
|
391 : Founder Friday! w/ Megan Wilson of Spuds Coffee in Ft. Lauderdale, Florida
|
Jan 26, 2023 |
|
RoR #18 : Expert Tips on Avoiding Tipping w/ Rob Hoos
|
Jan 26, 2023 |
|
Values At The Heart of KTTS
|
Jan 26, 2023 |
|
390 : 7 Ways to be Consciously Competitive
|
Jan 24, 2023 |
|
Leaner Teams, Better Results
|
Jan 19, 2023 |
|
389: How to Approach Modern Coffee Processing w/ Christopher Feran
|
Jan 15, 2023 |
|
Making Yourself More Valuable
|
Jan 12, 2023 |
|
388 : Coffee Shop Insurance and Risk Mitigation w/ Brennan Pothetes of Butter Insurance
|
Jan 10, 2023 |
|
Handling Staff Complaints
|
Jan 04, 2023 |
|
387: Innovation and Building a Better Coffee Business w/ Miranda Caldwell
|
Jan 03, 2023 |
|
Focus on These Areas in the New Year
|
Dec 29, 2022 |
|
386 : A Look Back at the Lessons of 2022
|
Dec 27, 2022 |
|
385: Founder Friday! w/ Arick Davis and Sarah Layman of Last Mile Cafe, Grand Rapids, MI
|
Dec 22, 2022 |
|
Avoiding Toxic Loyalty
|
Dec 22, 2022 |
|
384: How to Set Up a Successful Coffee Cart w/ Sarah Naylor of Daybreak Coffee Cart
|
Dec 20, 2022 |
|
Authenticity and Performance
|
Dec 14, 2022 |
|
383: How to Train a Manager
|
Dec 13, 2022 |
|
RoR #17 : Evolving Our Approach to Cupping w/ Charlie Habegger of Royal Coffee
|
Dec 10, 2022 |
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Should You Hire Back a Fired Barista?
|
Dec 07, 2022 |
|
382 : Hospitality, Innovation, and the Birth of a Brewer w/ Etkin Design Co-founders, Michael Butterworth and Ozgur Jerdan
|
Dec 06, 2022 |
|
Ineffective Training
|
Nov 30, 2022 |
|
381 : Changing our Perspective on Tea in the Cafe w/ Annie Xiang of Volition Tea
|
Nov 29, 2022 |
|
380 : Founder Friday! w/ Cary and Cindy Arsaga of Arsaga's Coffee Roasters
|
Nov 25, 2022 |
|
Thankfulness and Giving Energy to the Positive
|
Nov 24, 2022 |
|
379 : Encore Episode! How to Deliver Difficult Feedback w/ Tom Henschel : Plus Bonus Content
|
Nov 21, 2022 |
|
Imperfect Action and Finding Time
|
Nov 16, 2022 |
|
378: 5 Areas to Develop in Managers
|
Nov 14, 2022 |
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The Insult of Sink or Swim Training
|
Nov 11, 2022 |
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377 : Coffee, Mindfulness, and the Art of Observation w/ Rob Sykes
|
Nov 08, 2022 |
|
Emotions, Self-Sabotage, and Telling Ourselves the Truth
|
Nov 03, 2022 |
|
376: Career, Coffee Quality, and Advancing the Industry w/ Mat North, of Raw Material
|
Oct 31, 2022 |
|
375 : Founder Friday! w/ Roland Horne of WatchHouse
|
Oct 28, 2022 |
|
Some Tips on Signature Drinks
|
Oct 27, 2022 |
|
374: Opening a Coffee Shop: Fantasy vs Reality (w/ bonus commentary)
|
Oct 24, 2022 |
|
RoR #16 : Ideal Resting Times for Roasted Coffee w/ Joey Stazzone of Cafe Kreyol
|
Oct 21, 2022 |
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What Sanding Taught Me About the Cafe Refinement Process
|
Oct 19, 2022 |
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373 : The Owner's Role: 5 Behaviors for Effectiveness
|
Oct 18, 2022 |
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A Shift Break...on Shift Breaks
|
Oct 13, 2022 |
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372 : Milk Steaming Master Class: Science + Craft w/ Morten Munchow and Emilee Bryant!
|
Oct 11, 2022 |
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How Should Managers be Appraising Staff?
|
Oct 04, 2022 |
|
371: Baristas, Don't be a Hero
|
Oct 04, 2022 |
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370: Founder Friday! w/ Tony Dreyfuss of Metropolis Coffee Company, Chicago, Illinois
|
Oct 03, 2022 |
|
The Wrong Way to Improve Morale
|
Sep 29, 2022 |
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369: Encore Episode! How to be a Cash Register Hero
|
Sep 26, 2022 |
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Make Your Problems More Specific
|
Sep 22, 2022 |
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368 : Walking the Line Between Leadership and Friendship
|
Sep 20, 2022 |
|
Your Bathroom Stinks
|
Sep 16, 2022 |
|
367 : Designing Your Coffee Shop for Community w/ Dr. Lisa Waxman
|
Sep 13, 2022 |
|
Investing in Financial Education
|
Sep 08, 2022 |
|
366 : A Conversation w/ Chris Baca of Cat and Cloud Coffee
|
Sep 05, 2022 |
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On "Quiet Quitting"
|
Sep 01, 2022 |
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365 : Spilling the Beans on Global Coffee Culture w/ Lani Kingston
|
Aug 30, 2022 |
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364 Founder Friday! w/ Sarah Alakeel of Hjeen Coffee, Saudi Arabia
|
Aug 26, 2022 |
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Why You Need to Back up Your Policies
|
Aug 25, 2022 |
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363 : Setting Boundaries in the Coffee Shop w/ Tom Henschel
|
Aug 21, 2022 |
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Increase Costs? Increase the Value!
|
Aug 19, 2022 |
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362: How to Handle Growth in Your Coffee Shop
|
Aug 16, 2022 |
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RoR #15 : Managing LTL Freight and the Nuances of green Shipping w/ Evan Gilman of Royal Coffee
|
Aug 12, 2022 |
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Managing Expectations in Systems
|
Aug 12, 2022 |
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361: Managing Roastery Relationships and Logistics w/ Corey Turner of Andytown Coffee Roasters
|
Aug 09, 2022 |
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Excellence In The Things We Hate
|
Aug 04, 2022 |
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360: Encore Episode! Hosting Consumer Coffee Classes: 7 Tips for Success
|
Aug 02, 2022 |
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359 : Founder Friday! w/ Nigel Price of Drip Coffee Makers NYC
|
Jul 28, 2022 |
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Language Barriers and Understanding
|
Jul 28, 2022 |
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358 : Changing Coffee Through Proportional Pricing w/ Andy and Nanelle Newbom of Torque Coffee
|
Jul 24, 2022 |
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SPECIAL: Coffee Fest Live! Chicago 2022 Part 2 w/ Marissa Childers, Jess Gulino, and Tony Dreyfuss
|
Jul 22, 2022 |
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SPECIAL: Coffee Fest Live! Chicago 2022 Part 1 w/ Luke Waite, Kris Christian, and Perfect Cube
|
Jul 22, 2022 |
|
Vanity Metrics
|
Jul 22, 2022 |
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357 : A Conversation w/ Michael Tan of JWC Roastery in Malaysia
|
Jul 19, 2022 |
|
Don't Hire on a Trial Basis
|
Jul 14, 2022 |
|
356: 5 Unseen Barriers to Progress in Your Coffee Shop
|
Jul 12, 2022 |
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Do You Need to be the Best Barista in Your Cafe?
|
Jul 07, 2022 |
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355: Baristas! 6 Essential Qualities to Get Yourself Hired
|
Jul 05, 2022 |
|
Using Slow Times Well as a Barista
|
Jun 30, 2022 |
|
354 : Management Master Class w/ Ryan Fisher of Erewhon Market, L.A.
|
Jun 28, 2022 |
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353 : Encore Episode! Founder Friday w/ Kathy Turiano of Joe Bean Roasters
|
Jun 24, 2022 |
|
Turning Radius
|
Jun 23, 2022 |
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352: Music, Culture, and Coffee w/ Hip Hop Artist, Propaganda
|
Jun 18, 2022 |
|
Four Steps to Inspiring Your Staff
|
Jun 16, 2022 |
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351 : Pro Tips for Using Spreadsheets w/ Maxwell Mooney, Narrative Coffee
|
Jun 13, 2022 |
|
Sacrificing Productivity
|
Jun 09, 2022 |
|
350 : The Physics of Filter Coffee w/ Jonathan Gagné
|
Jun 06, 2022 |
|
Up-selling and Hospitality: Helping Customers Make Good Decisions
|
Jun 02, 2022 |
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349 : Talking About 21st Century Coffee w/ Kenneth Davids
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May 31, 2022 |
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Doing What You Want -vs- Doing What is Needed
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May 26, 2022 |
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348: Founder Friday! w/ Benito Burmudez of Cafe Unido, Panama City, Panama!
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May 26, 2022 |
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RoR Live! #10 : A Conversation w/ Kevin Nealon Green Buyer and Director of Coffee for Hucklberry Roasters
|
May 26, 2022 |
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RoR Live! #9 : Roasting Innovation and Consistency w/ Scott Rao
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May 26, 2022 |
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RoR Live! #8 : Risk Mitigation for Roasters w/ Kat Nolte Ferguson, Sucafina Specialty
|
May 26, 2022 |
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Special Message: Love and Sacred Space
|
May 26, 2022 |
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347 : Brewing Coffee and a Career w/ U.S. Brewer's Cup Champion, Elika Liftee!
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May 20, 2022 |
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RoR Live! at SCA #7 Will Frith, Building Coffee | The Rise of Asian Coffee
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May 20, 2022 |
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RoR Live! at SCA #6 Chris Kornman| Author of Green Coffee : A Guide for Roasters and Buyers
|
May 20, 2022 |
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RoR Live! at SCA #5 Nicki Amouri of Caffe Amouri | Understanding Roast Curves
|
May 20, 2022 |
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RoR Live! at SCA #4 Anne Cooper of Equilibrium Master Roasters | How to Teach Roasting
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May 20, 2022 |
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Specific Expectations and Due Dates
|
May 19, 2022 |
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346: Connecting People Through Coffee w/ Celeste Wong of The Girl in the Cafe
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May 16, 2022 |
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RoR Live at SCA #3 Karl Wienhold | Cheap Coffee Book
|
May 13, 2022 |
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RoR Live at SCA #2 Areli Barerra Grodski | Little Waves Coffee
|
May 13, 2022 |
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RoR Live at SCA #1 Peter Giuliano | The New Definition of Specialty Coffee
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May 13, 2022 |
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The Importance of Debriefing
|
May 12, 2022 |
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345: A Conversation w/ 2022 U.S. Cup Tasters Champion, Julien Langevin
|
May 10, 2022 |
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Messy Can Be Beautiful
|
May 05, 2022 |
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344 : From Fine Dining to Coffee w/ Nicolas Simon of El Condor Coffee Roasters
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May 03, 2022 |
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343 : Founder Friday! "Curated Edition" | Hospitality + Meeting People Where They Are
|
Apr 29, 2022 |
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Making a Decision Pipeline
|
Apr 28, 2022 |
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342 : A Conversation w/ 2022 U.S. Barista Champion, Morgan Eckroth!
|
Apr 26, 2022 |
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RoR #14: How to Roast New Processing Methods w/ Mike Ebert of Fire Dancer Consultants
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Apr 25, 2022 |
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An Essential Habit for Every Coffee Shop Worker
|
Apr 20, 2022 |
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341 : How to Think About Success
|
Apr 19, 2022 |
|
Are We Giving our Best to the Least?
|
Apr 14, 2022 |
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340 : Encore Episode of 10 Reasons to Love the Customer!
|
Apr 12, 2022 |
|
Don't Force Vulnerability
|
Apr 07, 2022 |
|
339: What Good Barista Training Produces
|
Apr 05, 2022 |
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Getting Them In By Getting Out!
|
Mar 31, 2022 |
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RoR #13 : The Norm Roast Protocol w/ Dave Baxter
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Mar 30, 2022 |
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338: A Conversation w/ Martell Mason of The Sepia Coffee Project
|
Mar 29, 2022 |
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337: Founder Friday w/ Diana Martinez of Cafe Calle, Los Angeles
|
Mar 25, 2022 |
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Flexibility for Owners and Managers
|
Mar 24, 2022 |
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336: Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee
|
Mar 22, 2022 |
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In Praise of Long Term Imperfect Employment
|
Mar 17, 2022 |
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335: A Better Business Model for Coffee Farmers w/ Thaleon Tremain of Pachamama Coffee
|
Mar 13, 2022 |
|
When Patience is not a Virtue
|
Mar 10, 2022 |
|
334: How to Approach Deescalation in the Coffee Shop w/ Melissa Tucker of Mind of Matters Institute
|
Mar 08, 2022 |
|
Building your Coffee Shop's Capacity from Simplicity
|
Mar 03, 2022 |
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333: Bridging the Professional and Home Barista Gap w/ Lance Hedrick of Onyx Coffee Lab
|
Feb 28, 2022 |
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332: Founder Friday! w/ Iman Kusumaputra & Putri Yulandari of Kopikalyan, Jakarta, Indonesia
|
Feb 25, 2022 |
|
How to Talk to Each Other
|
Feb 23, 2022 |
|
331 : The 7 Deadly Sins of my Career
|
Feb 22, 2022 |
|
RoR #12 : Inside Coffee Packaging w/ Ever Meister
|
Feb 21, 2022 |
|
Proactivity in the Owner - Manager Relationship
|
Feb 18, 2022 |
|
330 : Establishing Systems in Your Coffee Shop
|
Feb 15, 2022 |
|
Customer Caricatures and Inside Jokes
|
Feb 10, 2022 |
|
329 : How to Teach Company Values to Your Staff
|
Feb 08, 2022 |
|
Two Reasons to Not Install a Manager...Yet
|
Feb 03, 2022 |
|
328 : Relationships and Resiliency w/ Xavier Alexander of Metric Coffee
|
Jan 29, 2022 |
|
327: Founder Friday! w/ Phuong Tran of Lava Java
|
Jan 28, 2022 |
|
Irresponsible Encouragement
|
Jan 27, 2022 |
|
RoR #11 : Exploring Scent w/ Sandra Elisa Loofbourow
|
Jan 26, 2022 |
|
326 : A Conversation w/ Alan Jarrar of 50%Arabica and JokesAside Coffee Roasters
|
Jan 23, 2022 |
|
Pre-Closing Madness
|
Jan 20, 2022 |
|
325: How to Manager your Trainers
|
Jan 18, 2022 |
|
Taking Offense to Critique
|
Jan 13, 2022 |
|
324 : Encore Episode! Organizing the Community w/ Espresso State of Mind Founders, Javier Alvarez and Joseph Gonzalez
|
Jan 12, 2022 |
|
Hiring for Future Leadership
|
Jan 06, 2022 |
|
323 : Reflecting on 5 Years of Keys to the Shop w/ my Wife, Lynnsy Deferio
|
Jan 05, 2022 |
|
Expectations for Growth
|
Dec 30, 2021 |
|
ROR #10 : What Your Broker Wishes You Knew w/ Scott Merle of La Minita Coffee
|
Dec 29, 2021 |
|
322 : A Conversation w/ LaNisa Williams of Barista Life L.A.
|
Dec 27, 2021 |
|
Limiting New Things
|
Dec 23, 2021 |
|
321 : Marketing and Moral Injury w/ Josh Tarlo of Kiss the Hippo
|
Dec 18, 2021 |
|
320 Founder Friday! w/ Francesco Sanapo of Ditta Artigianale, Florence, Italy
|
Dec 17, 2021 |
|
The Key to Up-Selling
|
Dec 16, 2021 |
|
319 : A Conversation w/ World Barista Champion Diego Campos!
|
Dec 13, 2021 |
|
Ignorance vs Preference
|
Dec 09, 2021 |
|
318 : Why Your Coffee Shop is Key for the Success of Coffee
|
Dec 07, 2021 |
|
Why DIY
|
Dec 02, 2021 |
|
317 : Encore Episode: Death by Comparison
|
Nov 30, 2021 |
|
316 : Founder Friday! w/ Jim Sanders of Heartwood Coffee Roasters, Cleveland, Ohio
|
Nov 26, 2021 |
|
Priorities and Deep Thankfulness
|
Nov 25, 2021 |
|
315 : Growing and Connecting w/ Stephen Zinnerman of The Coffee Enthusiast!
|
Nov 23, 2021 |
|
RoR #9 Inside the Roaster's Tool Kit w/ Kat Melheim of Black and White Coffee and The Coffee People Zine
|
Nov 19, 2021 |
|
How You Show Up
|
Nov 18, 2021 |
|
314 : The 6 Essential Qualities of Coffee Shop Leaders
|
Nov 17, 2021 |
|
Getting Over Guilt
|
Nov 10, 2021 |
|
313 : Coffee Education and Training w/ Michael Phillips of Blue Bottle Coffee
|
Nov 08, 2021 |
|
Metrics Mindset
|
Nov 04, 2021 |
|
312 : How to Choose the Right Machine for Your Shop w/ Chad little of La Marzocco
|
Oct 31, 2021 |
|
Exclusivity is a Bad Strategy
|
Oct 28, 2021 |
|
311 : Why Your Coffee Shop Needs Open Book Management w/ Larry Chase
|
Oct 24, 2021 |
|
310 : Founder Friday w/ Jelynn Malone and Beverly Magtanong of Mostra Coffee
|
Oct 21, 2021 |
|
Passive-Aggressive Management
|
Oct 21, 2021 |
|
309 : A Conversation w/ Sarah Allen and Ken Olson of Barista Magazine
|
Oct 19, 2021 |
|
Do You Need Experience to Open a Coffee shop?
|
Oct 14, 2021 |
|
308 : A Conversation w/ Italian Brewers Cup Champion, Alessandro Galtieri
|
Oct 12, 2021 |
|
ROR #8 How Post-Harvest Processing Impacts Flavor w/ Siva Subramanian and Byron Holcomb of Olam Food Ingredients
|
Oct 08, 2021 |
|
You Can't Automate Quality
|
Oct 07, 2021 |
|
307 : 10 Simple ways to Level Up your Coffee Shop
|
Oct 04, 2021 |
|
Why "Next in Line" promotion Might be a Bad Idea
|
Sep 30, 2021 |
|
306 : A Conversation w/ 2004 U.S. Barista Champion, Bronwen Serna!
|
Sep 28, 2021 |
|
305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA
|
Sep 24, 2021 |
|
Small Steps = Big Impact
|
Sep 23, 2021 |
|
Sustainability Series #4 : Consumer
|
Sep 22, 2021 |
|
Sustainability Series #3 : The Cafe
|
Sep 22, 2021 |
|
Sustainability Series #2 : Importing & Roasting
|
Sep 22, 2021 |
|
Sustainability Series #1 : The Farm
|
Sep 21, 2021 |
|
304 : Inside the Coffee Data Trends Breakout Report w/ Katie Von Der Lieth of the SCA
|
Sep 20, 2021 |
|
Announcing: "The Sustainability Series" Brought to you by Biocaf !
|
Sep 17, 2021 |
|
Make Everything Like Latte Art
|
Sep 16, 2021 |
|
303 : Create Authentic Partnerships w/ Marc Gessler of Cat & Cloud Coffee
|
Sep 14, 2021 |
|
Study the Rules
|
Sep 09, 2021 |
|
302 : Data's Roll in the Success of your Shop w/ Mark Calhoun and Jim Strarcev of Perfect Cube
|
Sep 06, 2021 |
|
The Quality Standards Equation
|
Sep 02, 2021 |
|
301 : Hiring and Training for Excellence
|
Aug 31, 2021 |
|
300 : Founder Friday! w/ Jermey Lyman of Birch Coffee, NYC
|
Aug 25, 2021 |
|
Hard Work is Hard
|
Aug 24, 2021 |
|
299 : 5 Rules for a Successful Coffee shop
|
Aug 24, 2021 |
|
Care Assurance is the New Quality Assurance
|
Aug 19, 2021 |
|
298: A Trophy, or Atrophy?
|
Aug 17, 2021 |
|
Encore! Curbing Their Enthusiasm
|
Aug 12, 2021 |
|
297 : Making Coffee Education Fun w/ Suneal Pabari of Leaderboard Coffee
|
Aug 10, 2021 |
|
Motivating Staff Through Culture
|
Aug 05, 2021 |
|
296 : Holistic Barista Training w/ David Castillo of Go Get Em Tiger in Los Angeles
|
Aug 03, 2021 |
|
295 : Founder Friday! w/ Justin Shepherd of Spencers Coffee, Bowling Green, KY
|
Jul 29, 2021 |
|
Helping Managers Avoid Burnout
|
Jul 29, 2021 |
|
294 : At Origin Roasting Revolution w/ Luis Fernando, founder of Amor Perfecto!
|
Jul 27, 2021 |
|
Skewing Positive
|
Jul 22, 2021 |
|
293 : Thoughts on Defining Professionalism
|
Jul 19, 2021 |
|
Ignoring the Customer
|
Jul 15, 2021 |
|
292 : How to Take Charge and Drive Your Career w/ Ed Evarts
|
Jul 13, 2021 |
|
When Experience is a Liability
|
Jul 08, 2021 |
|
291 : What to do if Your Baristas Won't Listen to You
|
Jul 04, 2021 |
|
ROR #7 Illustrative Sample Roasting w/ Mike Ebert of Firedancer Coffee Consultants
|
Jul 02, 2021 |
|
Tips on how to Replace a Manager
|
Jun 30, 2021 |
|
290 : Coffee Connections in Central Africa w/ Keith White Jr of Paraiso Trading
|
Jun 29, 2021 |
|
289 : Founder Friday w/ Ochen Simon Eidodo of Chariots Coffees, Uganda!
|
Jun 25, 2021 |
|
When Small Problems Grow Up
|
Jun 24, 2021 |
|
288 : The Truth behind Cheap Coffee w/ Karl Weinhold
|
Jun 22, 2021 |
|
Reasonable Expectations
|
Jun 17, 2021 |
|
287 : Learn how to Shift your Mind w/ Brian Levenson
|
Jun 15, 2021 |
|
Understanding and Bitterness
|
Jun 10, 2021 |
|
286 : Coffee Roasting Best Practices w/ Scott Rao
|
Jun 07, 2021 |
|
RoR #6: Buying Less and Doing More w/ Ever Meister
|
Jun 04, 2021 |
|
Hiring Friends and Making Enemies
|
Jun 03, 2021 |
|
285 : Better Systems, Better Connections w/ RoasterTools Founder, Jon Ewalt
|
Jun 01, 2021 |
|
284 : Founder Friday! w. Jackie Nguyen of Cafe Cà Phê | Kansas City, MO
|
May 28, 2021 |
|
Over Optimization
|
May 27, 2021 |
|
283 : 5 Bad Reasons to open a Coffee Shop
|
May 24, 2021 |
|
Curse of the Favorite Barista?
|
May 19, 2021 |
|
282 : How to Listen to your Customers
|
May 16, 2021 |
|
Exercising Self-control as an Owner
|
May 13, 2021 |
|
281 : The Vietnamese Coffee Revolution w/ Sahra Nguyen of Nguyen Coffee Supply
|
May 10, 2021 |
|
RoR #5: Time and Color in Roasting w/ Morten Munchow of Coffee Mind
|
May 07, 2021 |
|
Turning the Ship
|
May 06, 2021 |
|
280 : A Conversation with Jesse Hartman of The Coffee Podcast
|
May 04, 2021 |
|
279 : Founder Friday! w/ Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar
|
Apr 30, 2021 |
|
The Problem with "Should"
|
Apr 29, 2021 |
|
278 : Making good Hiring Decisions
|
Apr 27, 2021 |
|
Eliminating menu items Humanely
|
Apr 22, 2021 |
|
277: Encore Episode: How to respond to Negative Feedback
|
Apr 19, 2021 |
|
Positive Doubt
|
Apr 15, 2021 |
|
Special! "Thinking Differently" Series |Radical Sustainability w/ James Combs of Combs' Coffee
|
Apr 14, 2021 |
|
276 : Six Ideas for Increasing your Revenue
|
Apr 08, 2021 |
|
Who do we Serve?
|
Apr 08, 2021 |
|
Special! "Thinking Differently" Series |1% Better w/ Paul Magda of Pause Coffee House
|
Apr 06, 2021 |
|
275 : The Changing Landscape of Cafe Spaces w/ Dr. Jennifer Ferreira
|
Apr 05, 2021 |
|
RoR #4: Practical Thermodynamics w/ Candice Madison of Royal Coffee / The Crown Oak
|
Apr 01, 2021 |
|
You need an Owners Job Description
|
Apr 01, 2021 |
|
Special! "Thinking Differently" Series | Filipino Coffee w/ Ron Dizon of Teofilo Coffee!
|
Mar 31, 2021 |
|
274 : Crafting Specialty Drinks in your Shop w/ Matt Foster
|
Mar 30, 2021 |
|
273 : Founder Friday w/ Anne Lunnel and Charles Nystrand of Koppi Coffee Roasters, Helsingborg, Sweden
|
Mar 26, 2021 |
|
Keep Systems Simple!
|
Mar 25, 2021 |
|
272 : Coffee for Dummies w/ Major Cohen
|
Mar 23, 2021 |
|
Scaling Values
|
Mar 18, 2021 |
|
271 : Why the Cash Register Controls Everything
|
Mar 16, 2021 |
|
The Myth of the All-Star Team
|
Mar 10, 2021 |
|
270 : A Conversation w/ Mark Michaelson of Michaelson Consulting!
|
Mar 08, 2021 |
|
RoR #3: Making Contingency Planning a Reality w/ Andi Trindle Mersch of Philz Coffee
|
Mar 05, 2021 |
|
Commit before you Communicate
|
Mar 04, 2021 |
|
269 : What to Focus on after you Launch
|
Mar 01, 2021 |
|
268 : Founder Friday! w/ Adam Obrátil of Industra Coffee, Brno, Czech Republic
|
Feb 26, 2021 |
|
Speed is not the Goal
|
Feb 25, 2021 |
|
267 : The Power of Delegation
|
Feb 23, 2021 |
|
Are you Excited?
|
Feb 18, 2021 |
|
266 : Building Physical Resilience W/ Dr. David Dahl DPT, CAFS
|
Feb 15, 2021 |
|
Two responses to Accountability
|
Feb 11, 2021 |
|
265 : Gaining Clarity on Transparency w/ Jonas Lorenz of The Pledge
|
Feb 08, 2021 |
|
RoR #2: Exploring Quality Control w/ Spencer Turer of Coffee Enterprises
|
Feb 05, 2021 |
|
How to talk to Customers about Coffee
|
Feb 03, 2021 |
|
264 : A Conversation with Abner Roldan of Cafe Comunion and La Crema Podcast!
|
Feb 01, 2021 |
|
263 : Founder Friday w/ Mike McFall of Biggby Coffee
|
Jan 29, 2021 |
|
Paving the Way
|
Jan 28, 2021 |
|
262 : Understanding the Homeless Community
|
Jan 25, 2021 |
|
Be honest with your Wholesale Accounts
|
Jan 21, 2021 |
|
261 : The Basics of Managing Managers
|
Jan 18, 2021 |
|
Training TMI
|
Jan 14, 2021 |
|
260 : Is you Current Job the right Job? w/ Scott Anthony Barlow
|
Jan 12, 2021 |
|
Digital Hospitality
|
Jan 06, 2021 |
|
259 : Solving Toxic Customer Service Culture
|
Jan 05, 2021 |
|
RoR #1: A Conversation w/ Anne Cooper of Equilibrium Master Roasters
|
Jan 01, 2021 |
|
6 Things to Focus on in Your Coffee Shop
|
Dec 31, 2020 |
|
258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence
|
Dec 28, 2020 |
|
257 : A Conversation w/ Morgan Eckroth of MorganDrinksCoffee
|
Dec 21, 2020 |
|
Slowing down your Response Time
|
Dec 19, 2020 |
|
256 : Founder Friday w/ Varatt Vichit-Vadakan of Roots Coffee Roaster, Bangkok, Thailand
|
Dec 18, 2020 |
|
The Difference of Deference to your Staff
|
Dec 17, 2020 |
|
255 : The Triumph of Black Brazilians in Coffee w/ Phyllis Johnson
|
Dec 14, 2020 |
|
When "Going above and Beyond" goes too Far
|
Dec 10, 2020 |
|
254 : Holiday Hospitality Part 2
|
Dec 07, 2020 |
|
The pain of Detoxing your Work Life
|
Dec 03, 2020 |
|
253 : Mindsets that Sabotage Success
|
Nov 30, 2020 |
|
252 : Founder Friday w/ Klaus Thompson of the Coffee Collective, Denmark!
|
Nov 26, 2020 |
|
Not just "One of the Gang"
|
Nov 25, 2020 |
|
251 : Fermentation and the Future of Farming w/ Lucia Solis
|
Nov 24, 2020 |
|
The Impact of Absence
|
Nov 18, 2020 |
|
250 : Planning better Events w/ Steven Moloney of The Barista League
|
Nov 17, 2020 |
|
Just re-make it!
|
Nov 12, 2020 |
|
249 : The Path to Cooperative Ownership w/ Christopher Feran and Shane Hinde of Phoenix Coffee
|
Nov 06, 2020 |
|
The Neighbor's Tree
|
Nov 04, 2020 |
|
248 : The 5 Elements of Resourcing your Team
|
Nov 03, 2020 |
|
Special: Grossest Stories from the Bar
|
Oct 31, 2020 |
|
247 : Founder Friday! w/ Ritesh Doshi, of Spring Valley Coffee, Kenya
|
Oct 30, 2020 |
|
The Dark Roast Night of the Soul
|
Oct 29, 2020 |
|
246 : Selecting a Wholesale Coffee Provider
|
Oct 26, 2020 |
|
Promotion Commotion
|
Oct 21, 2020 |
|
245 : A Conversation with the World's Youngers Q Grader, Frankie Volkema, Founder of Joven Coffee
|
Oct 20, 2020 |
|
Good Baristas aren't born, they're Made
|
Oct 15, 2020 |
|
244 : Top 10 Ways to Lose Employees
|
Oct 13, 2020 |
|
Keeping it Real
|
Oct 08, 2020 |
|
243 : Encore Episode! "The Sleepwalking Barista (Owner)"
|
Oct 05, 2020 |
|
Lack of-Self-Awareness
|
Sep 30, 2020 |
|
242 : A Conversation with James Hoffmann
|
Sep 26, 2020 |
|
241 : Founder Friday! w/ David Morris of Dillanos Coffee Roasters
|
Sep 24, 2020 |
|
Prep for Performance Reviews
|
Sep 24, 2020 |
|
240 : What to do before you Build your Bar
|
Sep 22, 2020 |
|
SPECIAL: Stories from the Ground #3 w/ Chi Sum Ngai of Coffee Project NY!
|
Sep 21, 2020 |
|
Poaching and Hiring from other Shops
|
Sep 17, 2020 |
|
239 : 5 Best Practices for the Best Small Business w/ Henry Lopez
|
Sep 15, 2020 |
|
SPECIAL: Stories from the Ground #2 w/ Jay Sanders of 392 Caffe
|
Sep 12, 2020 |
|
Shifting the Shadow Shift
|
Sep 10, 2020 |
|
238 : Leading, Hiring, and working with your Coffee Tech w/ Hylan Joseph of Espresso Partners
|
Sep 04, 2020 |
|
SPECIAL: Stories from the Ground #1 w/ Scott Carey of Sump Coffee
|
Sep 04, 2020 |
|
My #1 Interview Mistake
|
Sep 03, 2020 |
|
237 : Thoughts on Post-COVID Coffee
|
Sep 01, 2020 |
|
236 : Founder Friday! w/ Miel Castagna-Herrera & Curtis Herrera of Cafe Corazon!
|
Aug 27, 2020 |
|
You are not your Competition
|
Aug 27, 2020 |
|
235 : 4 Tips for Training your Staff
|
Aug 25, 2020 |
|
Your Employee Handbook is Worthless
|
Aug 20, 2020 |
|
234 : Actions and Strategies to Improve your Messaging w/ Garrett Oden
|
Aug 18, 2020 |
|
Bridging the Values-Actions Gap
|
Aug 12, 2020 |
|
233 : A Conversation w/ Anthony Ragler, Black and White Coffee
|
Aug 10, 2020 |
|
Tips on Job Descriptions
|
Aug 06, 2020 |
|
232 : Rebuilding your Staff with Excellence w/ Dave Stachowiak
|
Aug 02, 2020 |
|
231 : Founder Friday! w/ Blew Kind of Fanny Lou's Porch
|
Jul 31, 2020 |
|
Don't fall into FOLO! (Fear of Limited Options)
|
Jul 30, 2020 |
|
230 : Making room for Community in your Shop
|
Jul 28, 2020 |
|
Don't Stress about Stress
|
Jul 23, 2020 |
|
229 : 7 Tips for New Managers
|
Jul 20, 2020 |
|
Work Alchemy
|
Jul 16, 2020 |
|
228 : Cracking the Leadership Code w/ Alain Hunkins
|
Jul 14, 2020 |
|
No News is Bad News
|
Jul 09, 2020 |
|
227 : Connecting with Hearts and Minds
|
Jul 07, 2020 |
|
Long-game Management
|
Jul 02, 2020 |
|
226 : The Art of being Indispensable at Work w/ Bruce Tulgan
|
Jun 29, 2020 |
|
225: Encore Episode : Founder Friday w/ Dorian Bolden, Beyu Caffe, Durham, NC
|
Jun 26, 2020 |
|
Who you are & What you Do
|
Jun 24, 2020 |
|
224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown
|
Jun 22, 2020 |
|
The Right People?
|
Jun 18, 2020 |
|
223 : Building a Financially Resilient Business w/ Andrew Carroll
|
Jun 15, 2020 |
|
Higher Degrees of Imperfection
|
Jun 11, 2020 |
|
222 : How to have Difficult Conversations about Race and Justice w/ Kwame Christian
|
Jun 09, 2020 |
|
Encore Episode : 6 Truths about Power
|
Jun 04, 2020 |
|
221 : Building your People Program w/ HR Consultant, Dana Goodwin
|
Jun 02, 2020 |
|
220 : Founder Friday! w/ Sarah Barnett Gill of Mama Mocha's in Auburn , AL
|
May 28, 2020 |
|
The COVID Communication Bubble
|
May 28, 2020 |
|
219 : Building a Winning Food Program w/ Marilei Denila, Culinary R&D Manager, Go Get em Tiger
|
May 25, 2020 |
|
2nd First Impression : Tips for Welcoming Customers Back
|
May 21, 2020 |
|
218 : An Expert's Guide to Elevating your Cold Brew w/ Matt Bushman of Alto Cold Brew
|
May 19, 2020 |
|
COVID-19 Focus : Starting the Grocery / Pantry Model in your Shop w/ Ben Shellack of Penstock Coffee Roasters
|
May 15, 2020 |
|
Building an Accessible Coffee Menu w/ Joe Marrocco
|
May 13, 2020 |
|
217 : Should you Roast your own Coffee? w/ Joe Marrocco
|
May 12, 2020 |
|
3 Keys to Building a Better Normal
|
May 07, 2020 |
|
COVID-19 Focus w/ John King, Walkie Talkie Coffee, Canton, OH
|
May 04, 2020 |
|
216 : Helping Customers Brew at Home w/ Brian Beyke, I Brew my own Coffee Podcast
|
May 04, 2020 |
|
COVID-19 Focus: Perspective form Burundi w/ Jeanine Niyonzima-Aroian, JNP Coffee
|
May 01, 2020 |
|
In this Together, but for how Long?
|
Apr 30, 2020 |
|
COVID-19 Focus w/ Maxwell Mooney, Narrative Coffee, Everette, WA
|
Apr 28, 2020 |
|
215 : Communication and Marketing Master Class w/ Spencer M. Ross, PH.D.
|
Apr 27, 2020 |
|
214 : Founder Friday w/ Peter Moses of Mighty Oak Roasters in Astoria, NY
|
Apr 24, 2020 |
|
You're not Letting People Down
|
Apr 23, 2020 |
|
213 : Coping with Corona using Emotional Intelligence w/ Andrea Hoban
|
Apr 20, 2020 |
|
COVID-19 Focus w/ Lauren Crabbe of Andytown Coffee Roasters
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Apr 17, 2020 |
|
Keep or Throw Away?
|
Apr 15, 2020 |
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212 : Refining your Leadership and Systems in a Crisis
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Apr 14, 2020 |
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COVID-19 Focus : Jonathan Pascual | Taproom Coffee and Beer | Atlanta, Georgia
|
Apr 09, 2020 |
|
Grace and High Standards
|
Apr 09, 2020 |
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211 : Straight Talk for Coffee Shops w/ The Retail Doctor, Bob Phibbs
|
Apr 05, 2020 |
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COVID-19 Focus : Impact on the Supply Chain w/ Ricardo Pereira , COO, Ally Coffee
|
Apr 03, 2020 |
|
Development in a Crisis
|
Apr 03, 2020 |
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210 : The Future of Retail w/ Doug Stephens | CEO of The Retail Prophet
|
Mar 31, 2020 |
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COVID-19 Focus : Karl Purdy of Coffee Angel, Dublin, Ireland : Not going quietly, not giving up, and serving well
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Mar 29, 2020 |
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209 : Founder Friday! w/ Linda Thach of Little Skips, Brooklyn, NY
|
Mar 28, 2020 |
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Leading and Understanding Staff Bitterness
|
Mar 26, 2020 |
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COVID-19 Focus : Erica Escalante, The Arrow | Acting Quickly, Leading Well, and Fighting for Connection
|
Mar 26, 2020 |
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208 : Building a Company that Cares w/ Kyra Kennedy of Baratza
|
Mar 23, 2020 |
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COVID-19 Focus : General Guidance on Talking with your Bank and Landlord w/ Marshall Fuss, Attorney at Law
|
Mar 23, 2020 |
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On a Resilient Coffee Community
|
Mar 19, 2020 |
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207 : Hope in Difficult Times w/ Kathy Turiano of Joe Bean Coffee Roasters
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Mar 17, 2020 |
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It's not You, It's Me
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Mar 12, 2020 |
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206 : The Emotional and Social Impact of the Cafe Space w/ Noa Berger
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Mar 10, 2020 |
|
Fear and Trust
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Mar 05, 2020 |
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205 : Inside the World's Oldest Coffee Shop, Caffe Florian, Venice, Italy
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Mar 03, 2020 |
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204 : Founder Friday! w/ Jeff Taylor of PT's Coffee and Bird Rock Coffee
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Feb 27, 2020 |
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Facilitating Success
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Feb 27, 2020 |
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203 : Empowering Women in Business w/ Katherine Knapke
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Feb 25, 2020 |
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Customer Loyalty
|
Feb 20, 2020 |
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202 : Mastering your Finances and Accounting w/ Keila Hill-Trawick of Little Fish Accounting
|
Feb 17, 2020 |
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Bonus Valentine's Day Episode aka "My wife made me do it"
|
Feb 14, 2020 |
|
Prioritizing your Work
|
Feb 13, 2020 |
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201 : Igniting your Curiosity w/ Cody Gough of the Curiosity Daily Podcast
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Feb 10, 2020 |
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Don't Waste Problems
|
Feb 05, 2020 |
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200! : From Tragedy to Triumph : Navigating Change w/ Talor Browne of Talormade, Oslo, Norway
|
Feb 03, 2020 |
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199 : Founder Friday w/ Mario Jimenez of Banana Dang Coffee!
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Jan 30, 2020 |
|
3 Keys for Work-life Balance
|
Jan 30, 2020 |
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198 : The Evolution of the Coffee Shop w/ Prof. Jonathan Morris
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Jan 28, 2020 |
|
Asking for Help
|
Jan 23, 2020 |
|
197 : Getting the most from your Equipment w/ Melissa Vaiden of Counter Culture Coffee
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Jan 21, 2020 |
|
Example > Words
|
Jan 15, 2020 |
|
196 : Understanding Consumer Preferences w/ Peter Giuliano
|
Jan 13, 2020 |
|
Empowering Staff to make the right Call
|
Jan 09, 2020 |
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195 : Organizing the Community w/ Espresso State of Mind founders Javier Alvarez and Joseph W. Gonzalez
|
Jan 06, 2020 |
|
Building Trust-Credit
|
Jan 02, 2020 |
|
194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017
|
Dec 29, 2019 |
|
193 : Founder Friday w/ Colin Whitcomb of Canary Coffee Bar (Before & After Episode!)
|
Dec 27, 2019 |
|
The Power of "No"
|
Dec 26, 2019 |
|
192 : Freedom through Coffee w/ Esther Hope-Gibbs of Manumit Coffee
|
Dec 24, 2019 |
|
How to ruin a Game of Telephone
|
Dec 19, 2019 |
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191 : Retraining your Staff on new Standards
|
Dec 17, 2019 |
|
High Expectations + Low Control
|
Dec 12, 2019 |
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190 : 6 Tips for better Scheduling
|
Dec 10, 2019 |
|
In Praise of the "Transactional"
|
Dec 05, 2019 |
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189 : Talking Tea! w/ Jeffery Champeau of Rishi Tea and Botanicals
|
Dec 02, 2019 |
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188 : Founder Friday! w/ Jon Allen of Onyx Coffee Lab
|
Nov 28, 2019 |
|
"Local" does not Equal Quality
|
Nov 28, 2019 |
|
187 : A Conversation w/ Nikki Outlaw of Anecho Coffee
|
Nov 25, 2019 |
|
Source vs Supplement
|
Nov 21, 2019 |
|
186 : Interviews from Coffee Fest PNW, Tacoma, WA
|
Nov 19, 2019 |
|
Being the Point of Clarity
|
Nov 14, 2019 |
|
185 : Exploring the La Marzocco Cafe w/ Amy Hattemer and Carolyn Reddy
|
Nov 11, 2019 |
|
Build it for the Business, not the Person
|
Nov 06, 2019 |
|
184 : Making Great Business Decisions w/ Dave Stachowiak
|
Nov 04, 2019 |
|
Blood Sucking Bosses!
|
Oct 30, 2019 |
|
183 : Exploring Diversity w/ Phyllis Johnson
|
Oct 28, 2019 |
|
182 : Founder Friday! W/ Alec Tod of Indie Coffee Roasters, Indianapolis, IN
|
Oct 25, 2019 |
|
The Customer Service Pro is not Always Right
|
Oct 23, 2019 |
|
181 : Organizational Self-Knowledge
|
Oct 21, 2019 |
|
Systems as Care
|
Oct 17, 2019 |
|
180 : A Conversation W/ Rugid Grind Founders, Brian Washington and Averett Barksdale
|
Oct 15, 2019 |
|
Sink or Swim
|
Oct 10, 2019 |
|
179 : What you MUST Know About Employee Culture w/ Stan Slap
|
Oct 07, 2019 |
|
2 Qualities of Quality Baristas
|
Oct 03, 2019 |
|
178 : Training Masterclass w/ Emma Haines of London School of Coffee and Caffeina Consulting
|
Sep 30, 2019 |
|
177 : Founder Friday w/ Jonathan Pascual of Taproom Coffee and Beer in Atlanta, Georgia
|
Sep 27, 2019 |
|
Should You be Behind the Bar Right Now?
|
Sep 26, 2019 |
|
176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab
|
Sep 23, 2019 |
|
The Counterbalanced Barista
|
Sep 19, 2019 |
|
175 : How to Keep your Cool : A Fridge, Cooler, and Ice Machine Masterclass w/ Luke Peterson of The Maintenance Department!
|
Sep 16, 2019 |
|
I've Got Your (bar) Back
|
Sep 12, 2019 |
|
174 : Saying Yes to Business Opportunities w/ Kyle Wells of Torpedo Coffee & Close Quarters
|
Sep 10, 2019 |
|
Your Customer's Relational Baggage
|
Sep 05, 2019 |
|
173 : 5 Areas of Focus for Retailers
|
Sep 03, 2019 |
|
Your Peers are not your Customers
|
Aug 29, 2019 |
|
172 : Why Tracking Performance is a Must!
|
Aug 27, 2019 |
|
171 : Founder Friday w/ Matt Chitharanjan and Namrata Asthana of Blue Tokai Coffee Roasters in India
|
Aug 23, 2019 |
|
Fear or Inspiration?
|
Aug 22, 2019 |
|
170 : Why your Inventory Counts w/ Albert Amar and Pierre-Francois Rio of SwiftCount
|
Aug 20, 2019 |
|
Selfish Self-Awareness
|
Aug 15, 2019 |
|
169 : Designing the Guest Experience w/ Dr. Lisa Waxman
|
Aug 11, 2019 |
|
The Currency of Urgency
|
Aug 08, 2019 |
|
168 : Getting the Best From Your Coffee w/ Pete Licata
|
Aug 06, 2019 |
|
Familiar Apathy
|
Aug 01, 2019 |
|
167 : Handing off the Shift : 4 Tips to Avoid Chaos
|
Jul 30, 2019 |
|
166 : Founder Friday! (Special Curated Edition) : Four Awesome Perspectives on Caring for Staff from past Founder Friday Episodes
|
Jul 25, 2019 |
|
When You're "Losing it"
|
Jul 24, 2019 |
|
165: The Art of Deep Listening w/ Oscar Trimboli
|
Jul 22, 2019 |
|
"I'm Sorry"
|
Jul 18, 2019 |
|
164 : Six Tips for Cooler Cold Brew w/ The Cold Brew Chick, Rachel Dillon
|
Jul 16, 2019 |
|
Exceptions to the Rule : Toxic Traditions
|
Jul 10, 2019 |
|
163 : Lessons from Crush the Rush w/ Josh Littlefield
|
Jul 09, 2019 |
|
The Broken Chair
|
Jul 04, 2019 |
|
162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee
|
Jul 02, 2019 |
|
161 : Founder Friday Drive-Thru Edition! w/ Jasmine Diedrich Wilson of Diedrich Espresso, Everette, WA
|
Jun 28, 2019 |
|
Differentiation Takes Time!
|
Jun 27, 2019 |
|
160 : The Smart Way to Approach Money w/ Jill Schlesinger
|
Jun 24, 2019 |
|
Customer Experience - vs - Coffee Quality
|
Jun 20, 2019 |
|
159 : Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
|
Jun 18, 2019 |
|
Self-Betrayal and the Art of Action
|
Jun 12, 2019 |
|
158 : A Managment Masterclass w/ Jon Felix Lund, VP of Operations for Coava Coffee Roasters
|
Jun 11, 2019 |
|
Would You Hire You?
|
Jun 06, 2019 |
|
157 : Four from the Floor : Interviews from Coffee Fest Indianapolis
|
Jun 03, 2019 |
|
156 : Founder Friday w/ Lauren Crabbe of Andytown Coffee Roasters
|
May 31, 2019 |
|
Don't You Forget About Me
|
May 29, 2019 |
|
155 : A Conversation w/ T. Ben Fischer of Glitter Cat Barista
|
May 28, 2019 |
|
The Agreement
|
May 22, 2019 |
|
154 : Decoding Decaf w/ Mike Strumpf of Swiss Water Decaffeinated Coffees
|
May 21, 2019 |
|
Before you Expand
|
May 16, 2019 |
|
153 : Exploring the Peace Trade in the Congo w/ Mighty Peace Coffee
|
May 14, 2019 |
|
Endo / Exo Professional Development
|
May 09, 2019 |
|
152 : Jen Apodaca : Essential Advice for Starting a Roastery
|
May 06, 2019 |
|
I Don't Want to Talk to You
|
May 01, 2019 |
|
151 : How to React and Respond to Negative Feedback
|
Apr 30, 2019 |
|
150 : Founder Friday w/ Kyle Wells of Torpedo Coffee, Denver, CO : Before & After Episode
|
Apr 25, 2019 |
|
Stop Lying
|
Apr 23, 2019 |
|
149 : Celina Velez, Head Roaster at Merit Coffee
|
Apr 22, 2019 |
|
Unofficial Trainers & Fair Compensation
|
Apr 18, 2019 |
|
148 : Exploring the Ground Control Brewer with Inventor Eli Salomon of Voga Coffee
|
Apr 15, 2019 |
|
People...not Objects
|
Apr 11, 2019 |
|
147 : U.S. Roasting Champion 2019, Shelby Williamson of Huckleberry Roasters, Denver, CO.
|
Apr 07, 2019 |
|
Learning -vs- LEARNING
|
Apr 04, 2019 |
|
146 : How to Host a Throwdown w/ Justin Shepherd of Spencer's Coffee in Bowling Green, KY
|
Apr 02, 2019 |
|
145 : Founder Friday with Red Rooster Coffee Roaster Co-Founder, Haden Polseno-Hensley
|
Mar 28, 2019 |
|
The Miracle of the Mundane: How curiosity helps our sustainability
|
Mar 28, 2019 |
|
144 : A Conversation with 2019 U.S. Barista Champion, Sam Spillman!
|
Mar 26, 2019 |
|
What is Professionalism? Some thoughts for the future of service
|
Mar 21, 2019 |
|
143 : Behind the Scenes of the new "Baristas" Movie w/ Director, Rock Baijnauth
|
Mar 17, 2019 |
|
Winning and Losing : Thoughts on pursuits and their wake
|
Mar 14, 2019 |
|
142 : Entrepreneur Interviews from Coffee Fest NYC! : British Coleman & Shabria Quinn Robinson, Peter Moses, and Ryan Vaxmonsky share their passion knowledge, and inspire us all
|
Mar 12, 2019 |
|
Empathetic Systems
|
Mar 07, 2019 |
|
141 : The 27 Challenges Managers Face w/ Bruce Tulgan : Solving the most common challenges with intuitive and straightforward solutions, coffee shop management, leadership, foundational principles
|
Mar 05, 2019 |
|
Please Clarify: Making sure you and your boss are on the same page
|
Feb 27, 2019 |
|
140 : A Conversation w/ Erika Vonie, Director of Coffee at Trade Coffee : Professional journey, challenges of retail, green buying, learning about coffee, finding the right fit, how to make a global impact, valuing yourself, competition highs and lows
|
Feb 25, 2019 |
|
139 : Founder Friday w/ Kusanya Cafe Co-Founder, Phil Sipka! : Community organization, non-profit, resident run, serving the neighborhood, creating a 3rd place, empowering staff and community, renewal vs. gentrification
|
Feb 21, 2019 |
|
The Acceptance of Dysfunction
|
Feb 20, 2019 |
|
138: Joseph A. Rivera on Organic Acids & the Importance of Coffee Science : We learn a bit about organic acids, caffeine, the importance of coffee science and quality
|
Feb 18, 2019 |
|
Feedback Culture : Making feedback a part of what you do not just something you sometimes do
|
Feb 14, 2019 |
|
137 : Essential Books for your Professional Development Vol. 2 : Five Books that will teach you team building, management, entrepreneurship, managing your manager, embracing your coffee shop as a community space
|
Feb 12, 2019 |
|
Approving Delegated Work: The overlooked element that keeps the cafe up to standard
|
Feb 07, 2019 |
|
136 : Nourishing the Barista's Soul : A conversation with Deb Kaminski of Pacific Natural Foods : Supporting baristas, learning coffee, product development, feedback, excellence, knowing your worth in coffee
|
Feb 05, 2019 |
|
Your Bird Box : Tuning in to the under-appreciated expertise of the customer
|
Jan 30, 2019 |
|
135 : Staying Motivated in the Midst of Difficulty : Principles and perspectives on healthy growth, finding the right motivation, and being inspired where you are
|
Jan 29, 2019 |
|
134 : Founder Friday! w/ Jeremy Zhang | M2M Roasters & Uni Uni , Nanjing, China : 2x Chinese Barista Champion and coffee entrepreneur, specialty coffee in China, hiring and training, keeping standards, leading multiple cafes
|
Jan 24, 2019 |
|
Curbing their Enthusiasm : How we put a damper on the customer's experience and what to do instead
|
Jan 24, 2019 |
|
133 : 5 Keys to Successful Wholesale w/ Sarah Richmond : How to set up an incredible wholesale program, servant leadership, mission driven values, integrity, team building, systems and operations, mindset and growth
|
Jan 22, 2019 |
|
Icing on the Cake: Competitions vs. the Shop
|
Jan 17, 2019 |
|
132 : Baristas Speak! Vol. 3 : Conversations form Coffee Champs Nashville! w/ Adam JacksonBey, Kat Melheim, & Kristina Jackson : Barista career, leadership, industry impact, overcoming challenges
|
Jan 15, 2019 |
|
Communicate, Duplicate, Repeat : Key habits that make information stick
|
Jan 10, 2019 |
|
131 : The Strong Women of Coffee w/ Laura Gonzalez : Behind the project giving a voice to the amazing women that make up our industry , challenges women face in coffee, and some practices to adopt to help open up opportunities
|
Jan 08, 2019 |
|
The Conversational Reality of Your Business : Thought on how to approach creative projects in the new year
|
Jan 03, 2019 |
|
130 : Anne Nylander | Training Principles for Specialty Coffee Professionals : Breaking down Anne's new book that helps trainers and educators conduct effective sessions and grow as professionals
|
Jan 01, 2019 |
|
129 : Founder Friday! : Casey & Jeremy Miller of The Mud House / St. Louis, MO
|
Dec 28, 2018 |
|
Accurate Reflection : A very important end of year challenge and encouragement to the Keys to the Shop community
|
Dec 27, 2018 |
|
128 : Terry's Top 10 w/ Terry Ziniewicz : How not to Kill you Espresso Machine : Best practices to give your machine a long life from a man with a life time of machine knowledge, preventative maintenance, scheduled maintenance, tools, tips, advice
|
Dec 25, 2018 |
|
Drink Drills! : Guidelines for using this powerful training tool in the coffee shop to get baristas ready for anything
|
Dec 20, 2018 |
|
127 : Passion and Curiosity: A Conversation w/ Major Cohen, Sr. Project Manager, Starbucks Global : Starbucks history, developing a career, working as a team, advocating for baristas, teaching coffee, future of baristas, customer experience, importance
|
Dec 17, 2018 |
|
Tips for Conducting Great Staff Meetings
|
Dec 13, 2018 |
|
126 : Kids in the Coffee Shop! | An exploration of approaches and best practices from two different cafes on opposite sides of the same specialty coffee coin
|
Dec 11, 2018 |
|
Patience & Passivity : Career Advice for the Long Game
|
Dec 06, 2018 |
|
125 : Confidence in Conflict w/ Kwame Christian : How to use compassionate curiosity in negotiating for your career's and your coffee businesses best interest
|
Dec 03, 2018 |
|
124 : Founder Friday! w/ Emi Fukahori, World Brewers Cup Champion and Co-Founder of MAME Coffee in Zurich, Switzerland : Behind her winning performance, the value of community, growing through competition, opening a coffee bar, the challenges and joy
|
Nov 30, 2018 |
|
From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business!
|
Nov 28, 2018 |
|
123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, service, hospitality, dealing with harassment
|
Nov 27, 2018 |
|
Thankfulness : The key to joy in the journey
|
Nov 22, 2018 |
|
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work
|
Nov 20, 2018 |
|
Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do
|
Nov 14, 2018 |
|
121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str
|
Nov 13, 2018 |
|
Gossip: How this toxic element destroys community in the coffee shop and what to do instead
|
Nov 08, 2018 |
|
The Hospitality Paradox : Preparing for the most critical & perplexing time in retail
|
Oct 31, 2018 |
|
120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence
|
Oct 31, 2018 |
|
119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and
|
Oct 30, 2018 |
|
118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters founders, Phil Robertson and Sebastion Sztabzyb: Entrepreneurship, challenges of getting started, leadership, staffing, maturing as owners and as a business, green sourcing and producer p
|
Oct 26, 2018 |
|
Grass Roots Improvement: Tapping into the power of your staffs observations and ideas
|
Oct 24, 2018 |
|
117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the world of craft cocktails and bartending
|
Oct 23, 2018 |
|
Accommodating Special Requests: Best practice for accommodating customers special requests for their coffee
|
Oct 18, 2018 |
|
116 : Understanding Gentrification w/ Dr. Stacey Sutton : A conversation about gentrification and the coffee shop's role in both contributing to it and helping stop it
|
Oct 16, 2018 |
|
You Need Standard Operating Procedures: The cornerstone to an excellent shop
|
Oct 11, 2018 |
|
115 : Finding Success in Mobile Coffee w/ Tim Cox of Communion Cafe & Rail Cart Espresso : Preparing for catering, mobile events, pricing, menu design, customer expectations, Technical requirements, challenges and benefits
|
Oct 09, 2018 |
|
Working Clean : Tips for keeping the bar looking and working well while you work
|
Oct 04, 2018 |
|
114 : The New Rules of Coffee w/ Jordan Michaelman and Zachary Carlsen of Sprudge.com : Winning over consumers, approachability in coffee, challenging perceptions of coffee, selecting the rules, coffee as a love language
|
Oct 02, 2018 |
|
113 : Founder Friday! w/ Matt Milletto of Water Avenue Coffee, Portland, OR : Community, partnerships, business advice, slow growth, keys to a successful shop
|
Sep 28, 2018 |
|
Career Advice from Joe Marocco of Mill City Roaster : Mission, learning, goals, mindset
|
Sep 27, 2018 |
|
112 : The Power of Story w/ James Harper of the Filter Stories Podcast : Building community, understanding perspectives, digging deeper than marketing in coffee, ways to integrate story into your cafe
|
Sep 25, 2018 |
|
PSL PSA : Using seasonal flavors to either alienate or bring together
|
Sep 20, 2018 |
|
111 : Self-Care 101: Six Ways to Make Sure You are taking Care of Yourself While Taking Care of Others :
|
Sep 17, 2018 |
|
The Affirmation Vacuum : How to make positive reinforcement a corner stone of your leadership and communication
|
Sep 13, 2018 |
|
110 : A conversation w/ Matt Perger of Barista Hustle : Coffee education, standards, research, problem solving , barista training
|
Sep 11, 2018 |
|
Toxic Vulnerability : Barista care, leadership, vulnerability, thoughtful management, coffee culture, coffee family , professionalism
|
Sep 06, 2018 |
|
109 : Leadership Abandonment Syndrome :Why there is a lack of development for senior staff and what to do about it. : Leadership, coffee shop management, professional development, responsibility of owners
|
Sep 04, 2018 |
|
108 : Founder Friday w/ Dorian Bolden of Beyu Caffe, Durham, NC : Community, diversity, business, core-values, live music, coffee shop as the 3rd place, hiring, leadership, concept evolution, mentorship, self-care
|
Aug 31, 2018 |
|
Latte Art Expectations
|
Aug 30, 2018 |
|
107 : Kyle Glanville & Charles Babinski of G&B Coffee / Go Get Em Tiger : The shift to roasting their own, the challenges and learning curve of roasting, shop expansion, dialing in, roasting for beverage quality, business philosophy, how they start
|
Aug 28, 2018 |
|
Introducing Chaos
|
Aug 23, 2018 |
|
106 : Changing Lives Through Coffee w/ Pamela Chng of Bettr Barista
|
Aug 21, 2018 |
|
"It's not my Job" & Self-Sabotage
|
Aug 16, 2018 |
|
105 : Leadership & Management Masterclass w/ Maria Cleaveland : Leadership in the coffee shop, importance systems and clear vision, shaping a career, servant leadership, taking advantage of opportunities, going the extra mile, challenging yourself, l
|
Aug 14, 2018 |
|
Spiders !
|
Aug 09, 2018 |
|
104 : How to Deliver Difficult Feedback w/ Tom Henschel : Why is it hard to give feedback, how to effectively give difficult feedback, 4 steps process model, developing your coffee shop staff, coaching, follow through
|
Aug 07, 2018 |
|
The Barista Slump : Thoughts on how to deal with times of love-loss, uncertainty, hardship, and weariness in your coffee career
|
Aug 02, 2018 |
|
103 : The Colombian Coffee Connection w/ Ervin Liz : True relationship coffee, effective representation of origins, growing up on a coffee farm, retail coffee's role in connecting effectively with farmers
|
Jul 30, 2018 |
|
102 : Founder Friday! w/ Justin Hartman of Ozo Coffee Co. in Boulder, CO : Operations, hiring, expansion, management, restructuring leadership,
|
Jul 27, 2018 |
|
Don't Just Do It! : Delegation, Burnout, facilitating skills development, mistakes coffee shop managers make, teaching and coaching for future return
|
Jul 26, 2018 |
|
101 : Avoiding Legal Pitfalls in Coffee Retail w/ Marshall Fuss, Attorney at Law : Coffee shop leases, business types, build out, partnerships, raising capital, and trademarks
|
Jul 23, 2018 |
|
Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings
|
Jul 19, 2018 |
|
100!!! : Why YOU are the Key : Community, being a resource, conspiring to each others success, trusting in you experience, providing insight, inspiration, and tools.
|
Jul 17, 2018 |
|
Fix the Small Stuff! : Management, Morale, Coffee Bar Culture
|
Jul 12, 2018 |
|
099 : The Barista League w/ Steven Moloney : Community, Competition, accessibility, fun
|
Jul 10, 2018 |
|
Laziness & the Most Important Decision
|
Jul 05, 2018 |
|
098 : Loving the Closing Shift : We discuss the common problems, outline powerful solutions, address the responsibilities of both managers and baristas, and talk about a philosophy of work in the coffee shop that will help adjust your mindset to thr
|
Jul 03, 2018 |
|
097 : Founder Friday w/ Erica Escalante, Founder of The Arrow Coffeehouse :
|
Jun 29, 2018 |
|
The One-on-One : How one meeting can dramatically impact your coffee shop's culture and morale.
|
Jun 28, 2018 |
|
096 : Instant Specialty Coffee w/ Voila Founder, Kent Sheridan : Controversy, Convenience, and Connection
|
Jun 26, 2018 |
|
Gentrification 2 Ways : Exploring a mentality practiced in cafe leadership that is a microcosm of gentrification / staff culture /neighborhood needs / conversation not monologue
|
Jun 21, 2018 |
|
095 : Dealing with Stress in the Cafe w/ Joe Sanok : Insights into the causes of stress + ideas, tools, and techniques to combat it for both baristas and coffee shop owners.
|
Jun 19, 2018 |
|
The Power of Questions and Connecting with Community
|
Jun 14, 2018 |
|
094 : How to Map it Forward w/ Lee Safar : Coffee career planning, setting goals, dysfunctional behavior, stop blaming, becoming professional, running a better business, increase wages
|
Jun 12, 2018 |
|
Making the Customer the Enemy
|
Jun 07, 2018 |
|
093 : U.S. Brewers Cup Champion, Becca Woodard! : Changing systems, inclusivity in the cafe and competition, the importance of a great team, freezing green coffee, talking about flavor as a barista
|
Jun 05, 2018 |
|
My Favorite Interview Question
|
May 31, 2018 |
|
092 : Tony “Tonx” Konecny of Yes Plz : Coffee blending, accessibility, challenging orthodoxy, turning customers into connoisseurs, plus some 3rd wave history, and advice for those in retail.
|
May 29, 2018 |
|
091 : Founder Friday! w/ Talor Browne of Talor & Jorgen
|
May 24, 2018 |
|
Manager's Top 3 : What are the 3 core elements of that contribute to you being a great coffee shop manager?
|
May 24, 2018 |
|
090 : Researching the Cafe w/ Dr. Jennifer Ferreira : Our social, economic, and environmental impact, the proliferation of 3rd wave shops, community hubs, sustainability, the future of coffee shops
|
May 22, 2018 |
|
Managing Anger : Tips on how to deal with getting angry behind the coffee bar in a healthy way
|
May 17, 2018 |
|
089 : La Marzocco USA General Manager, Andrew Daday : Leadership, innovation, service, heritage, serving the needs coffee shops
|
May 15, 2018 |
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088 : U.S Barista Champion Cole McBride : His coffee career, evolution in competition, advocating for the barista, detail discussion of his winning performance, the real life benefits of competition, and the importance of awareness and intention
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May 08, 2018 |
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087 : Coffee Masters Champion, Agnieszka Rojewska! : The multi-time Polish Barista champion, Latte Art champion, and now Coffee Masters champion joins us for a conversation about completion, coffee careers, customer service, the importance of the ca
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May 01, 2018 |
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086 : Founder Friday! w/ JoEllen Depakakibo of Pinhole Coffee, San Fransisco : Community, coffee career, hospitality, staying connected to purpose
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Apr 27, 2018 |
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085 : How We Ruin the Specialty Experience : Exploring some of the many small things that make a big impact on the customer experience
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Apr 24, 2018 |
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084 : Crushing the Rush! : Tips and best practices for baristas and mangers to embrace the busy times in the cafe w/confidence, preparedness, positivity, and excitement to share your great coffee experience en mass
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Apr 17, 2018 |
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083 : 6 Essential Books for Your Professional Development / Foundational ideas and knowledge that will set you up for success and fulfillment in coffee.
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Apr 10, 2018 |
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082 : Knowledge & Flavor w/ Cosimo Libardo of Toby's Estate Coffee : The scaleability of specialty, how to give your business depth, flavor is king, the incredible need for knowledge in specialty, what owners can do to build a more sustainable busin
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Apr 03, 2018 |
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081 : Founder Friday! w/ David Schomer, Espresso Vivace / Seattle, WA : 30th Anniversary! How he started, Focus, pursuit of perfect espresso, tons of advice to shop owners, traits of a great barista, latte art, business advice
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Mar 30, 2018 |
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080 : Changing Things in the Cafe: A workflow for refinement : Steps to take in assessing the the need for change and the implementation of change, barista morale, cafe relevancy , communication, reduce resistance, embrace your businesses evolution
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Mar 26, 2018 |
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079 : Interviews from Coffee Fest Baltimore: Retail tips and insights, best practice for maximum learning at events, perspectives on entrepreneurship, the importance of passion and authenticity
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Mar 20, 2018 |
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078 : Exploring Green Buying & Sensory Analysis w/ Amanda Juris : 2014 U.S. Cup Tasters Champion, Amanda Juris talks with us about her experiences as a green buyer, the role it plays in the value chain, developing skill in tasting coffee, best practi
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Mar 13, 2018 |
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077 : How You Can Happen to Your Career w/ Scott Anthony Barlow : A discussion about why we tend to not be satisfied at work and finding the career that truly fits us. Great advice that can be applied to any role you happen to occupy in coffee
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Mar 06, 2018 |
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076 : Talking Tech! w/ Tom Ritz of Workhorse Customs in Portland, Oregon: We talk preventative maintenance, best practices, frequent problems, 4 areas to focus on, why you need a system
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Feb 26, 2018 |
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075 : Founder Friday! w/ Jill Killen of Cloud City Coffee / Royal Drummer / El Diablo / Seattle, WA
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Feb 23, 2018 |
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074 : The Life Changing Power of Good Authority w/ Jonathan Raymond : We discuss what Good Authority looks like, team building around personal growth, being vulnerable and honest, how to be more Yoda and less Superman, how to communicate and coach yo
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Feb 20, 2018 |
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073 : How to be Awesome at Your Job w/ Pete Mockaitis : Career development, strategy, prioritization, productivity, relationships, communication to make you successful and happy at work
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Feb 13, 2018 |
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072 : Taking an Origin Trip w/ Kim-Elena Ionescu : Is it a worth while investment? What does the coffee farm get from it? Are we adding value when we visit? What are some guidelines for a successful and mutually beneficial origin trip? Today Kim ans
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Feb 06, 2018 |
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071 : Taking a European Coffee Trip w/ Ales Pospisil : Their mission, filming and featuring Europe's cafes, what makes a great shop, tips for traveling and exploring a city's cafes
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Jan 30, 2018 |
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070 : Founder Friday! Kristian Hedborg / Alkemisten Kaffebar / Gothenburg, Sweden : Following your dreams, taking action on your goals, staffing, customers and staff as co-creators, having a great business plan
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Jan 26, 2018 |
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069 : Hosting Consumer Coffee Classes : Purpose of consumer classes, typical class types, and 7 guidelines to keep in mind to get your coffee classes off to the right start
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Jan 23, 2018 |
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068 : A Conversation w/ Rita Kaminski & Ant Walach of Snowdrift Coffee : Barista training, roaster training, teaching the fundamentals, why it's ok to make mistakes, creating a compassionate in the coffee classroom
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Jan 16, 2018 |
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067 : 6 Truths About Power: The responsible approach to power in the cafe, leading with humility, being a barista advocate, why your authority should scare you
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Jan 09, 2018 |
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066 : Shaping and Developing Your Team w/ Beth Garrison
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Jan 02, 2018 |
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065 : Looking Back on Founder Friday 2017 : Listen in to some of the most impactful and helpful points made by our 2017 Founder Friday Guests. This is a concentrated dose of wisdom from owners of some of the worlds best coffee shops.
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Dec 29, 2017 |
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064 : A Look Back at the Lessons of 2017 : 10 things we learned this year that helped shape our careers and grow us as baristas, managers, trainers, and leaders in coffee
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Dec 25, 2017 |
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063 : What Your Roaster Wants You to Know w/ Rob Hoos : learning about roasting, roasters and baristas communicating with mutual respect, keeping water quality and ratio in mind, serving and roasting for your customers
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Dec 19, 2017 |
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062 : A Conversation w/ World Barista Champion, Dale Harris : His winning presentation, lessons from his career, his advice to baristas, what are the most pressing things In coffee service
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Dec 12, 2017 |
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061 : You Don't Know Beans about Brazil w/ Kelly Stein, Host of Coffea Podcast : A conversation talking about Myths, facts, and ways forward in our understanding of Brazilian coffee
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Dec 05, 2017 |
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060 : Hanna Neuschwander : Serving the Coffee Plant : Exploring the science and sustainability of the coffee plant and the major role coffee shops play in securing it's future
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Nov 28, 2017 |
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059 : Founder Friday! Joshua Boyt, Metronome Coffee / Getting inspired as an entrepreneur, finding your passion and purpose, managing challenges, hiring well, and much more!
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Nov 24, 2017 |
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058 : Holiday Hospitality : 5 things to do to create a great experience in your coffee shop for your baristas and guests this holiday season
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Nov 21, 2017 |
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057 : SOPs FTW! : How to successfully create and use Standard Operating Procedures in your shop. We take you through the processes involved in making these procedures a part of
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Nov 14, 2017 |
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056 : The Sleepwalking Barista : 7 ways we sabotage our coffee careers and how to avoid them
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Nov 07, 2017 |
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055 : Jared Truby of Cat & Cloud Coffee / Keys to Personal Growth & Development : Talking about personal development, learning from outside resources, vulnerability, striving for greatness, in barista and coffee work
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Oct 31, 2017 |
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054 : Founder Friday! w/ Nathan Quillo / Quills Coffee
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Oct 27, 2017 |
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053 : Reggie Elliott : Training, Trust & Community : Trainer and industry leader, Reggie Elliott talk about his work in building community and how he builds trust as a barista trainer
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Oct 24, 2017 |
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052 : Solving Coworker Conflict w/ Tom Henschel : We explore tools for successful communication in the midst of conflict and difficult conversations. Expert guidelines and advice to help baristas and managers alike solve co-worker conflict
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Oct 17, 2017 |
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051: The Power of Design in Coffee w/ Liz Chai : Exploring the why and how of great design in your coffee business. The look and feel of your cafe/brand can be just as important as the coffee you serve and the barista serving it.
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Oct 10, 2017 |
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050 : Baristas Speak Vol. 2 : Interviews about the barista craft recorded live at the Kentuckian Coffee Camps Pre-lims in Louisville, KY.
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Oct 03, 2017 |
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049 : Founder Friday! w/ Jason Card of Journeyman Coffee / Building a community, barista practice, slow growth, entrepreneurship, servant leadership
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Sep 29, 2017 |
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048 : U.S. Cup Tasters Champion, Steve Cuevas : How to taste coffee / developing your palate / talk to customers about coffee / challenge yourself to learn gain wider perspective
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Sep 26, 2017 |
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047 : Mastering Latte Art / Some of the world's best latte masters share their expert advice for improving your latte art skills, your mentality toward improvement and focus, and growing as a coffee professional
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Sep 19, 2017 |
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046 : Death by Comparison : How we practice it and ways to avoid getting caught up in comparisons that have huge negative consequences on your barista/coffee career.
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Sep 12, 2017 |
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045 : Simple, Powerful Hospitality w/ Philip Paul Tuner, Manager at Sunergos Coffee : How 3 simple steps can transform the customer experience
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Sep 05, 2017 |
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044 : Navigating Mistakes and Failure : Best practices for overcoming the problems that we bring with us to the cafe
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Aug 29, 2017 |
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043 : Founder Friday! Kathy Turiano / Joe Bean Coffee Roasters / A tale of overcoming challenges, new beginnings, and building a strong team, business, and community through coffee
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Aug 25, 2017 |
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042: Supplying and Selecting Equipment w/ Steve Rhinehart: Prima Coffee
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Aug 22, 2017 |
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041 : Standing for the Art of Coffee w/ Luke Adams : Standart Magazine's Content Director : Elevating coffee writing, telling the stories of coffee, curating great content, the future of specialty coffee, barista culture, cafe experience, diversity
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Aug 15, 2017 |
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040 : Pour over & Batch Brew Pt. 2 w/ Ryan Soeder : Exploring the pros, cons, and important guidelines for successfully in implementing both coffee brewing methods in our cafe
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Aug 08, 2017 |
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039 : Lessons From the Restaurant Industry w/ Eric Cattiatore : The 6 traits of the most successful restaurant professionals and how we can apply them to our career in coffee
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Aug 01, 2017 |
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038 : Founder Friday! Narrative Coffee Pt 2 w/ Maxwell Mooney : After the opening...Hospitality, community, cupping coffee, hiring, and cultivating the vision
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Jul 28, 2017 |
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037 : Chocolate & Coffee w/ Brian Beyke : Understanding craft chocolate, it's similarity to specialty coffee, and how we can take the next step to learn about and offer better chocolate in the cafe
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Jul 25, 2017 |
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036 : A Conversation w/ Hidenori Izaki / 2014 World Barista Champion : Japanese coffee culture / Barista training / The importance of failure / Keeping a clean cafe / Listening to and serving the consumer
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Jul 18, 2017 |
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035 : The Consumer Revolution w/ Kevin Sinnott : Appreciating, learning from, and serving the specialty coffee consumer.
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Jul 11, 2017 |
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034 : Pour Over & Batch Brew w/ Ryan Soeder
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Jul 04, 2017 |
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033 : Founder Friday! w/ Katie Startzman / Owner of Native Bagel Co. Berea, KY
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Jun 30, 2017 |
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032 : Making Order Out of Chaos: Dealing with Groups Ordering in the Cafe
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Jun 27, 2017 |
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031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career
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Jun 20, 2017 |
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030 : Casey Underkofler : Matching Your Service to Your Quality : How to manage and control the critical details of coffee service so both the experience and the quality are excellent
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Jun 13, 2017 |
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029 : Heather Perry : How the New SCA Benefits Retail : A conversation with Specialty Coffee Association Vice President, Heather Perry
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Jun 06, 2017 |
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028 : Why it's OK to be the Boss w/ Bruce Tulgan : A guide for defining and fighting the under-management epidemic in your so you can be the manager your baristas, staff, and shop need.
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May 30, 2017 |
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027 : Founder Friday! Chelsey Walker-Watson / Slate Coffee Roasters
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May 26, 2017 |
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026 : What Your Roaster Wants You to Know w/ U.S. Roasting Champion Mark Michaelson
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May 23, 2017 |
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025 : Dave Stachowiak / Mastering the Art of Training : Coaching, leadership, education, and how to communicate your coffee and barista knowledge so it sticks
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May 16, 2017 |
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024 : Chermelle D. Edwards, The Coffeetographer : Documenting art and culture through the lens of Specialty Coffee. Barista culture, consumer experience, movements in coffee culture
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May 09, 2017 |
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023 : U.S. Barista Champion, KYLE RAMAGE! We chat with Kyle about his recent victory in Seattle and explore the details of his presentation, his thoughts on specialty coffee, and the lessons he’s learned on the road to winning the U.S. title!
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May 02, 2017 |
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022 : Founder Friday! w/ Colin Harmon of 3fe Coffee in Dublin, Ireland & author of the new book "What I Know About Running Coffee Shops"
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Apr 28, 2017 |
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021 : How to Leverage Your Performance Review : 7 Tips for how a barista can make to most out of the review process
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Apr 25, 2017 |
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020 : Joe Marrocco : Transparency, Origin Knowledge, and Your Shop : How to approach and apply coffee origin information to enhance and not detract from the cafe experience
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Apr 18, 2017 |
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019 : 10 Reasons to Love the Customer : Lists of what baristas “Hate” abound. What do we love? Here’s a list of things that we should love about our customers.
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Apr 11, 2017 |
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018 : Hiring, Culture, and the Future of Your Shop
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Apr 04, 2017 |
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017 : Founder Friday! w/ Jonathan Rubinstein of Joe Coffee : Entrepreneurship, Coffee, Business, Hiring, Barista Culture, Growth
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Mar 31, 2017 |
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016 : w/ Michael Butterworth : Raising the Bar on Your Customer Experience
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Mar 28, 2017 |
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015 : w/ Anne Nylander : What to do if you Don't Advance: How to take the next step in your barista / coffee career
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Mar 21, 2017 |
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014 : A Barista's Guide to Advancing: How to take full advantage of where you are and set yourself up for success in coffee
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Mar 14, 2017 |
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013 : Leadership & Managment Master Class w/ Eva Attia : Leadership / Managment / Hiring / Career / Coffee / Barista Competitions
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Mar 07, 2017 |
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012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Managment & Back : Leadership, Barista Work, Managing, Career, Customer Service, Employee Engagement
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Feb 28, 2017 |
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011 : Founder Friday! w/ Maxwell Mooney, Narrative Coffee / Barista community, hospitality, entrepreneurship, building relationships, and coffee quality
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Feb 24, 2017 |
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010 : How are Competitions Relevant ? w/ Jess Steffy : Barista Competitions / Coffee Shops / Employee Engagement / Professional growth
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Feb 21, 2017 |
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009 : How to Approach Data & Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shop, or baristas, and the business' mission in general
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Feb 14, 2017 |
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008 : Finding Joy in Coffee w/ Nathanael May : Practical advice for baristas, managers, and generally all humans
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Feb 07, 2017 |
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007 : The 4 Keys to an Effective Checklist : Increase morale, generate buy-in, and get things done!
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Jan 31, 2017 |
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006 : Founder Friday! Taylor & Shem Doupe of Soleil Cafe talk coffee, entrepreneurship, management, and core values
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Jan 27, 2017 |
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005 : Baristas Speak! Barista Interviews from Coffee Champs in Knoxville, TN
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Jan 24, 2017 |
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004 : Leadership in the Cafe: 10 Steps to Being a People First Leader
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Jan 17, 2017 |
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003 : World Barista Champion, Pete Licata: The Role of Mentorship in Specialty Coffee
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Jan 10, 2017 |
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002 : How to Master Your Workflow w/ Ryan Soeder
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Jan 04, 2017 |
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001: Intro & What to Expect
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Jan 04, 2017 |