Dental Drills Bits
By Sandy Pardue & Michael Arias
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Image by Sandy Pardue & Michael Arias
Category: Management
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Episodes: 173
Description
Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.
Enjoy the fun, laid-back vibe as things get real.
Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.
| Episode | Date |
|---|---|
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Creating a Productive and Stress-Free Schedule
|
Apr 24, 2024 |
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Are You Doing "Performance Reviews" the Right Way?
|
Apr 17, 2024 |
|
The Best Patient Communication Strategy: Boosting Your Membership Plans
|
Apr 10, 2024 |
|
Screen Time in the Workplace
|
Apr 03, 2024 |
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Mealtime Matters: Navigating Lunch Meetings and Compensation
|
Mar 27, 2024 |
|
Cutting Through the Noise: Real SEO Strategies for Your Practice
|
Mar 20, 2024 |
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How Can We Achieve a Stress-Free Schedule in Our Practice?
|
Mar 13, 2024 |
|
Should I Have My Hygienist Clock Out for No-Shows?
|
Mar 06, 2024 |
|
Breaking Down the Decline of New Patients: Causes and Solutions
|
Feb 28, 2024 |
|
The Power of a Well-Managed Website for Dentists
|
Feb 21, 2024 |
|
The Treatment Coordinator Advantage: A Critical Role for Practice Success
|
Feb 14, 2024 |
|
What is My Front Desk Team Doing All Day? Part 2
|
Feb 07, 2024 |
|
What is My Front Desk Team Doing All Day? Part 1
|
Jan 31, 2024 |
|
What Do I Say When Patients Say “I Don’t Want X-Rays Done”
|
Jan 24, 2024 |
|
Mastering the New Year Success Equation in Your Practice
|
Jan 17, 2024 |
|
Why Should You Adopt a Membership Plan in Your Practice?
|
Jan 10, 2024 |
|
A to Z Job Duties of a Dynamic Manager: Office Manager Essentials Part 2
|
Jan 03, 2024 |
|
What Makes an Effective Office Manager in Your Practice? Office Manager Essentials Part 1
|
Dec 27, 2023 |
|
Membership Magic: Boosting Patient Loyalty and Satisfaction
|
Dec 20, 2023 |
|
Christmas Bonus, YAY or NAY?
|
Dec 13, 2023 |
|
Dentistry's Biggest Challenge: Finding Good Employees
|
Dec 06, 2023 |
|
Should My Hygienist Clock Out When They Have Free Time?
|
Nov 29, 2023 |
|
Standing Out in the Dental Crowd: The 3 Must-Have Steps for Online Visibility
|
Nov 21, 2023 |
|
Office Party or Cash Bonus? Discover What Your Team Really Wants
|
Nov 15, 2023 |
|
Membership Matters: Empowering Your Dental Practice with Plan Forward
|
Nov 08, 2023 |
|
The 3 R's for Practice Management Part 3: Reactivation
|
Nov 01, 2023 |
|
The 3 R's for Practice Management Part 2: Recall
|
Oct 25, 2023 |
|
The 3 R's for Practice Management Part 1: Retention
|
Oct 18, 2023 |
|
Most Common Mistakes & How to Create a Trustworthy Website That Actually Converts
|
Oct 11, 2023 |
|
Everything You Need to Know About Hiring an Office Manager
|
Oct 04, 2023 |
|
Use It or Lose It: Your Fall Insurance Letter
|
Sep 27, 2023 |
|
Maximizing Profitability Through Perfect Patient Handoffs
|
Sep 20, 2023 |
|
How to Elevate Yourself and Your Team from Mediocre to Outstanding
|
Sep 13, 2023 |
|
Nailing the Schedule: Strategies to Tackle Patient No-Shows and Cancellations
|
Sep 06, 2023 |
|
Dental Practice Promoter: How to Boost Patient Morale and Engagement
|
Aug 30, 2023 |
|
From Inquiry to In-Person: Mastering New Patient Tracking
|
Aug 09, 2023 |
|
Ring, Ring, Results! Embrace the Phone Etiquette Advantage
|
Aug 02, 2023 |
|
Your Ultimate Guide to Hiring and Firing with Real-Life Questions
|
Jul 26, 2023 |
|
Transforming Accounts Receivable into Cold, Hard Cash for Your Practice
|
Jul 19, 2023 |
|
How Efficient is Your Practice?
|
Jul 12, 2023 |
|
Steps to Take When a Key Employee Leaves
|
Jul 05, 2023 |
|
Taking Control of Attendance in Your Office
|
Jun 28, 2023 |
|
Vacation-proof Your Team: Strategies for Seamless Workflow Continuity
|
Jun 21, 2023 |
|
Should I Share Practice Numbers with My Whole Team?
|
Jun 14, 2023 |
|
Prescheduling Myth Buster
|
Jun 02, 2023 |
|
Marketing SOS: How to Recognize Red Flags and Transition to a New Marketing Partner
|
May 26, 2023 |
|
Acknowledgement's Role in Positive Patient Experience & Loyalty
|
May 17, 2023 |
|
Measuring Success in Your Dental Practice: Key Metrics to Track
|
May 12, 2023 |
|
5 Key Steps to Develop an Outstanding Dental Team
|
May 03, 2023 |
|
Tackling the Top 5 Issues Practices Encounter with Effective Solutions!
|
Apr 26, 2023 |
|
Maximizing Acceptance with Active Listening: The Key to Treatment Acceptance
|
Apr 19, 2023 |
|
Ignoring Patient Complaints Can Shrink Your Practice
|
Apr 14, 2023 |
|
Juggling Patients: Balancing In-Person and Phone Interactions in Your Practice
|
Apr 08, 2023 |
|
Successful Patient Interactions Are The Key to a Happy Practice
|
Mar 29, 2023 |
|
The Importance of Acknowledging Team Members
|
Mar 21, 2023 |
|
Is Your Front Office Decreasing Your New Patient Flow?
|
Mar 09, 2023 |
|
How to Successfully Conduct Group Interviews!
|
Mar 01, 2023 |
|
How to Build a Productive Front Office Team!
|
Feb 22, 2023 |
|
A Closer Look at Electronic Statements & Recare Notices
|
Feb 16, 2023 |
|
Quick Tips for the Front Office!
|
Feb 09, 2023 |
|
How to Use the “New Patient Call Slip” for Consistency
|
Feb 02, 2023 |
|
Are You The Problem in Your Practice?
|
Jan 26, 2023 |
|
“Why can’t I find great people for my team”!?
|
Jan 19, 2023 |
|
The Forgotten Patients
|
Jan 12, 2023 |
|
A Solution for Chronic Absenteeism
|
Jan 04, 2023 |
|
Production Focused v.s. Patient Focused
|
Dec 29, 2022 |
|
Ask Sandy Anything!
|
Dec 22, 2022 |
|
The 10 Key Elements for 2023
|
Dec 14, 2022 |
|
Christmas Bonus, YAY or NAY?
|
Dec 08, 2022 |
|
How You Can Go Broke Saving Money?
|
Nov 30, 2022 |
|
What Exactly is Covered, Taught, & Given Away at a Scheduling Academy
|
Nov 22, 2022 |
|
Stop the Surcharges for Credit Cards!
|
Nov 10, 2022 |
|
Do you have an Office Manager or Front Office Employee?
|
Nov 03, 2022 |
|
Why Do Patients Leave!?
|
Oct 26, 2022 |
|
How to Drastically Improve Your Performance Reviews
|
Oct 19, 2022 |
|
Handling “Inter-Office Wars” PART 2
|
Oct 12, 2022 |
|
How to Handle “Inter-Office Wars”
|
Oct 05, 2022 |
|
The Ultimate Goal of a Practice Management Consultant
|
Sep 29, 2022 |
|
Quiet Quitting: How to Identify & Deal With It
|
Sep 22, 2022 |
|
When is an Appointment Confirmed?
|
Sep 15, 2022 |
|
Take Your New Patient Calls to Another Level!
|
Sep 08, 2022 |
|
5 Steps to Improve Employee Attendance
|
Sep 01, 2022 |
|
10 Actions That'll Skyrocket Your Treatment Acceptance
|
Aug 25, 2022 |
|
The 5 Productivity Killers in Your Practice & How to Prevent Them
|
Aug 18, 2022 |
|
How to Do a Soft Credit Pull on an Applicant or Patient
|
Aug 10, 2022 |
|
5 Action Steps to Avoid "Sucktember"
|
Aug 03, 2022 |
|
Why are "No-Shows' & Last Minute Cancellations Happening to You
|
Jul 28, 2022 |
|
3 Systems That Open The Door to Fraud & How to Prevent It
|
Jul 21, 2022 |
|
Why Patients Don’t Pay & How to Handle It!
|
Jul 13, 2022 |
|
How to Elevate Your Customer Service with These 10 Tips
|
Jul 07, 2022 |
|
The "Recipes" Every Practice Needs to Have Before They Open Their Doors
|
Jun 29, 2022 |
|
Strategies to Save The Day!
|
Jun 22, 2022 |
|
Answering Questions From Our Listeners!
|
Jun 17, 2022 |
|
Patient Refunds - Why You Need to Be Aware of Uncontrolled Credit Balance
|
Jun 09, 2022 |
|
Creating the Perfect System for Patient Confirmation
|
Jun 02, 2022 |
|
Why “People” Are The Hardest Part of Your Practice
|
May 26, 2022 |
|
Outsourcing V.S. Keeping In-House. Which is better for you?
|
May 19, 2022 |
|
How to Properly Fire Someone
|
May 12, 2022 |
|
How to Control Your Overhead During Inflation
|
May 05, 2022 |
|
The 7 Objections That Patients Give
|
Apr 28, 2022 |
|
The Good, Bad, & Ugly of Bonuses
|
Apr 21, 2022 |
|
Don’t Cancel Your Hygienist!
|
Apr 13, 2022 |
|
6 Steps for Successful New Patient Calls
|
Apr 06, 2022 |
|
The Pros & Cons of Cross Training Your Employees
|
Apr 01, 2022 |
|
The 4 Departments Every Front Office Needs
|
Mar 23, 2022 |
|
The 4 Departments Every Front Office Needs
|
Mar 23, 2022 |
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The 4 Departments Every Front Office Needs
|
Mar 23, 2022 |
|
The 4 Departments Every Front Office Needs
|
Mar 23, 2022 |
|
How to Get Patients to Say "YES" to Treatment!
|
Mar 17, 2022 |
|
How to Safeguard Against Embezzlement
|
Mar 10, 2022 |
|
5 Signs You Have a "Sweet Saboteur" on Your Team
|
Mar 03, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
The 3 Things You Must Do to Increase Profits in Your Practice
|
Feb 24, 2022 |
|
How to Have the Most Productive Staff Meetings
|
Feb 17, 2022 |
|
The Perfect Formula to Stop Micromanaging
|
Feb 09, 2022 |
|
The Anatomy of a Perfect Morning Huddle
|
Feb 03, 2022 |
|
How Transparent Should You Be with Your Team as a Practice Owner?
|
Jan 26, 2022 |
|
What Is Your Team Saying About You When You Aren't Around?
|
Jan 21, 2022 |
|
How to Get Your Patient's Cheeks Back in Your Seats
|
Jan 12, 2022 |
|
12 Best Practices to Implement in 2022
|
Jan 06, 2022 |
|
Top 10 Human Resources Mistakes
|
Dec 29, 2021 |
|
Top 5 Ways to Increase Hygiene Profitability
|
Dec 22, 2021 |
|
The Perfect Verbal Skills to Get 5 Star Reviews
|
Dec 16, 2021 |
|
How to Handle Unauthorized Overtime with Your Employees
|
Dec 09, 2021 |
|
5 Actions You Need to Take Right Now to Get the Momentum Started in 2022
|
Dec 01, 2021 |
|
What Do We Do If a Patient Does NOT Confirm Their Appointment?
|
Nov 26, 2021 |
|
How to Prevent Your Patients from Falling Through the Cracks
|
Nov 17, 2021 |
|
What Comes First, Scheduling or Financial Arrangements?
|
Nov 10, 2021 |
|
Should You Charge Existing Patients for Broken Appointments?
|
Nov 03, 2021 |
|
What You Need To Do If an Existing Patient Harasses Your Employee
|
Oct 27, 2021 |
|
2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski
|
May 05, 2020 |
|
2-13 Asking For Money...Healthily
|
Mar 31, 2020 |
|
2-12 Front Office Dream Team: Receptionist
|
Mar 24, 2020 |
|
2-11 Sandy's Dream Schedule Part II
|
Mar 17, 2020 |
|
2-10 Sandy's Dream Schedule Part I
|
Mar 10, 2020 |
|
2-9 Preventing Cancellations
|
Mar 03, 2020 |
|
2-8 📞 Phones: Your Most Important Piece of Equipment
|
Feb 25, 2020 |
|
2-7 Don't Be Afraid Of Your Team
|
Feb 18, 2020 |
|
2-6 Building Out Effective Systems
|
Feb 11, 2020 |
|
2-5 What To Do When Stress is Killing Your Practice
|
Feb 04, 2020 |
|
2-4 Do Your Patients Understand Urgency?
|
Jan 28, 2020 |
|
2-3 Does Your Team Understand Urgency?
|
Jan 21, 2020 |
|
2-2 The Ultimate Morning Huddle
|
Jan 14, 2020 |
|
2-1 Meaningful, Consistent, Quality Team Meetings
|
Jan 07, 2020 |
|
1-19 LocalMed Low-Down
|
Mar 26, 2019 |
|
1-17 Drs. Taher Dhoon & Chris Green
|
Mar 01, 2019 |
|
1-16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry
|
Feb 22, 2019 |
|
1-15 The Dental Survival Guide w/ Buckeye Dental Productions
|
Feb 22, 2019 |
|
1-14 Wonderist Agency at Voices of Dentistry
|
Feb 22, 2019 |
|
1-18 3 Tips for Your Hygiene Department
|
Nov 09, 2018 |
|
1-13 Leadership Pep-talk with Dana Salisbury
|
May 03, 2018 |
|
1-12 Ground Marketing w/ Michael Arias
|
Mar 14, 2018 |
|
1-11 Customer Service Tips
|
Sep 11, 2017 |
|
1-10 Maximizing Your Paperless Office
|
Jun 13, 2017 |
|
1-9 The Importance of Oral Cancer Screenings w/ Amber Young
|
May 26, 2017 |
|
1-8 Common HR Mistakes w/ Paul Edwards
|
May 19, 2017 |
|
1-7 The Importance of Tracking Your Numbers w/ Practice By Numbers
|
May 11, 2017 |
|
1-6 Let's Talk Dental Web Content w/ Howie Horrocks
|
May 02, 2017 |
|
1-5 Digital Marketing in Your Practice w/ The Dental Marketing Guy
|
Apr 26, 2017 |
|
1-4 Your Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1
|
Mar 14, 2017 |
|
1-1 Practice Management Talk, Part 1 of 2
|
Jan 23, 2017 |
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1-2 Practice Management Talk, Part 2 of 2
|
Jan 23, 2017 |
|
1-3 Mark Dilatush with NPI Guest Stars
|
Jan 16, 2017 |