touch point podcast

By touch point media

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Subscribers: 2
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Episodes: 548

Description

touch point is a podcast dedicated to discussions on digital marketing and online patient engagement strategies for hospitals, health systems, and physicians' practices. In each episode, hosts Reed Smith and Chris Boyer dive deep into a variety of topics on the digital tools, solutions, strategies, and processes that are impacting the healthcare industry today.

Episode Date
TP486: Live from HMPS26 — Trust at Scale, and the Marketing Value Problem Underneath It
May 06, 2026
TP485: Digital Equity Is Health Equity
Apr 29, 2026
TP484: The Channels the Model Can't See
Apr 22, 2026
TP483: The Market That Competition Forgot
Apr 15, 2026
TP482 Episode Outline: The Pilot That Never Graduates
Apr 08, 2026
TP481: Data Accuracy Is a Brand Decision
Apr 01, 2026
TP480: The Brief Only Has One User
Mar 25, 2026
TP479: Agile in a Waterfall World (or Don’t Go Chasing Waterfalls)
Mar 18, 2026
TP478: The Journey Nobody Told Operations About
Mar 11, 2026
TP477: The Trust Debt: The Hidden Cost of Automating the Wrong Things
Mar 04, 2026
TP476: Good Enough for People Is Not Good Enough for Machines
Feb 25, 2026
TP475: Is AI Making Us Better… or Just Cheaper?
Feb 18, 2026
TP474 - Inside Healthcare's Dark Funnel
Feb 11, 2026
TP473: When Demand Outruns Supply (And Marketing Gets Stuck in the Middle)
Feb 04, 2026
TP472: Reputation as a Signal, Not a Score
Jan 28, 2026
TP471 - Developing a “Route-First” Access Strategy
Jan 21, 2026
TP470 – When AI Becomes the First Stop for Care
Jan 14, 2026
TP469 – 2026 Is the Tipping Point (Healthcare, Digital, and the New Consumer)
Jan 07, 2026
TP468 - The 2025 Listener Choice Awards
Dec 31, 2025
TP467: ICYMI: SEO is Like Golf Now
Dec 24, 2025
TP466 – Second Helpings: Our Best Episodes of 2025 (Part 2)
Dec 17, 2025
TP465 – Holiday Sampler: Our Best Episodes (Part 1)
Dec 10, 2025
TP464 – The AI Loop Problem (Where Humans Still Matter Most)
Dec 03, 2025
TP463: The Three Course Leftovers Episode
Nov 26, 2025
TP462 – Six Digital Habits Healthcare Must Break
Nov 19, 2025
TP461 - Recorded Live From the 2025 HCIC Conference in Las Vegas, NV
Nov 12, 2025
TP460 - When Digital Speaks for the Patient
Nov 05, 2025
TP459 – Marketing Maturity and the Future of Healthcare Growth
Oct 29, 2025
TP458 - Loyalty, LTV and the future of Marketing
Oct 22, 2025
TP457 — The Patient Maze: Smarter Tools, Same Old Problems
Oct 15, 2025
TP456 – When AI Speaks for the Patient
Oct 08, 2025
TP455 – The End of Easy Marketing (Racing Ahead While the Rules Change)
Oct 01, 2025
TP454 - The Legal Lens: How Privacy Laws and AI Oversight Are Rewriting Healthcare Marketing
Sep 24, 2025
TP453: When State Laws Supersede HIPAA: Privacy and the Marketing Funnel
Sep 17, 2025
TP452 - “Do More With Less” is the Default
Sep 10, 2025
TP451: How Marketing and IT Are Redefining Patient Engagement
Sep 03, 2025
TP450 - Marketing Technology Trends (Hype, Hope, and Hard Truths)
Aug 27, 2025
TP449: From Personas to Precision (How Behavioral Modeling is Changing Healthcare Campaigns)
Aug 20, 2025
TP448: Alphabet Soup: Navigating the Rise of GEO, SEO, and AEO
Aug 13, 2025
TP447: Do Consumer Expectations Apply Equally Across All Health Systems
Aug 06, 2025
TP446: From Toolset to Mindset: The Evolving Martech Stack
Jul 30, 2025
TP445: ICYMI: Gaining Insights Into Market Research
Jul 23, 2025
TP444: Embracing Product Thinking in Health System Marketing
Jul 16, 2025
TP443: Rethinking the Workforce Crisis With Technology
Jul 09, 2025
TP442: ICYMI – Omnichannel PX: How Do you Integrate Offline and Online Experiences?
Jul 02, 2025
TP441: SEO is Like Golf Now
Jun 25, 2025
TP440: Is Technology the Strategy… or Just the Tool?
Jun 18, 2025
TP439: The Urgency Gap: Is Healthcare Ready for AI Experience Design?
Jun 11, 2025
TP438: ICYMI TP127 - The Changing Business Models of Health Systems
Jun 04, 2025
TP437: Performance Marketing Is Dead. Long Live Performance Marketing
May 28, 2025
TP436: The Patient Doesn’t Know They’re in a Funnel
May 21, 2025
TP435: The Website Is Now a Platform
May 14, 2025
TP434: The Evolving CMO: From Brand Steward to Strategic Leader
May 07, 2025
TP433: Reputation Drift: How Algorithms and AI Are Rewriting Healthcare Brands
Apr 30, 2025
TP432 - Closing the Healthcare Engagement Gap
Apr 23, 2025
TP431 - AI, Are You Killing our Vibe?
Apr 16, 2025
TP430 - The Power of Peers: Patient Mentoring in a Digital Age
Apr 09, 2025
TP429 - Are We Wasting our Digital Media Spend?
Apr 02, 2025
TP428 - Breaking the Healthcare Content Mold (Rethinking Risk, Embracing Prompt Power)
Mar 26, 2025
TP427 - The Case for Failing Faster to Address Disruption
Mar 19, 2025
TP426 - Addressing the P Word (Personalization) in Health Care
Mar 12, 2025
TP425 - Leadership Through Adaptive Change
Mar 05, 2025
TP424 - Rethinking Reputation Management (Moving Beyond Google Reviews)
Feb 26, 2025
TP423 - Healthcare Content in 2025: AI, Composability, and the Content Stack
Feb 19, 2025
TP422 - Rethinking Competition in Healthcare
Feb 12, 2025
TP421 - The Evolution of Patient Experience
Feb 05, 2025
TP420 - The 2025 State of Digital Advertising for Healthcare
Jan 29, 2025
TP419 - The 2025 State of Social Media for Healthcare
Jan 22, 2025
TP418 - Inclusivity Marketing, Design and the Impacts of Stigma
Jan 15, 2025
TP417 - The 2024 Listener Choice Awards
Jan 08, 2025
TP416: ICYMI - Is Patient Access Improving?
Jan 01, 2025
TP415: ICYMI - Do you Feel Disrupted?
Dec 26, 2024
TP414 - Surprise - This is a Touch Point Podcast About Toasters (Kinda)
Dec 18, 2024
TP413 - A Few of Our Favorite Interviews (2024 Edition)
Dec 11, 2024
TP412 - Technology Innovations that Are Set to Transform Healthcare
Dec 04, 2024
TP411 - A Friendsgiving Episode
Nov 27, 2024
TP410 - Loyalty, Habits, and Laziness in Customer Experience
Nov 20, 2024
TP409 - Live from Austin, TX at #HCIC24
Nov 13, 2024
TP408 - Unlocking Healthcare Data Value
Nov 06, 2024
TP407 - Leadership and Change in Healthcare
Oct 30, 2024
TP406 - Digital Disruption and Changing Expectations of Digital
Oct 23, 2024
TP405 - Do Healthcare Consumers Actually “Shop”?
Oct 16, 2024
TP404 - The New Health Playbook: Drivers, Consumerism, and Marketing
Oct 09, 2024
TP403 - The Three Axis of ROI in Healthcare Digital Experience
Oct 02, 2024
TP402 - Point Based vs. Platform solutions
Sep 25, 2024
TP401 - Is AIO the New SEO?
Sep 18, 2024
TP400 - A Very Special (Milestone) Episode
Sep 11, 2024
TP399 - The Flat Pancake of Healthcare
Sep 04, 2024
TP398 - Patient Portals - PX Boom or Bust?
Aug 28, 2024
TP397 - ICYMI: Are We Ready for Radical Digital Transformation?
Aug 21, 2024
TP396 - Is AI Slipping into the Trough?
Aug 14, 2024
TP395 - Unpacking the MarTech Stack
Aug 07, 2024
TP394 - Gaining Insights Into Market Research
Jul 31, 2024
TP393 - What’s the Rep of Online Reputation Management?
Jul 24, 2024
TP392 - Is Patient Access Improving?
Jul 17, 2024
TP391: The Value (and Use) of Data from Different POVs
Jul 10, 2024
TP390: ICYMI - The Evolving Needs of Data in Healthcare
Jul 03, 2024
TP389: The Digital Differences Between Leaders and Laggards
Jun 26, 2024
TP388: Personalization and Provider Data Management
Jun 19, 2024
TP387: SEO Updates, Leaks and AI Overviews
Jun 12, 2024
TP386 - Back-Office vs. Front-Office Digital Use in Healthcare
Jun 05, 2024
TP385: The Importance of Shared Governance
May 29, 2024
TP384 - An Update on Telemedicine/Telehealth
May 22, 2024
TP383 - Does Consumerism Drive Disruption?
May 15, 2024
TP382 - Does Consumerism Drive Innovation?
May 08, 2024
TP381 - Digital Advertising’s Role in Patient Experience
May 01, 2024
TP380 - Viva Las Vegas: Recorded Live at #HMPS24
Apr 24, 2024
TP379 - The Evolving Role of the Chief Marketing Officer
Apr 17, 2024
TP378 - The ROI of Culture
Apr 10, 2024
TP377 - Revisiting the Problem with the Pixel (and Third-Party Trackers)
Apr 03, 2024
TP376 - Composing the Future of DXPs
Mar 27, 2024
TP375 - What Does “Digital First” Really Mean?
Mar 20, 2024
TP374 - ICYMI: You’re Only as Good as your Reputation
Mar 14, 2024
TP373 - Input and Influence
Mar 06, 2024
TP372 - Keeping Healthcare AI in Check
Feb 28, 2024
TP371 - Leadership Resilience Through Change
Feb 21, 2024
TP370 - Has the Social Internet Democratized Patient Empowerment?
Feb 14, 2024
TP369 - When is “Self-Service” Too Self Serving?
Feb 07, 2024
TP368 - How Consumerism Is Challenging Healthcare Leadership
Jan 31, 2024
TP367 - It’s the End of Search as We Know It (and I Feel Fine)
Jan 24, 2024
TP366 - Do you Feel Disrupted?
Jan 17, 2024
TP365 - Why Segmentation is Critical in 2024
Jan 10, 2024
TP364 - ICYMI: The Value of a Health Record
Jan 03, 2024
TP363 - The 2023 Listener Choice Awards
Dec 27, 2023
TP362 - These Are a Few of our Favorite Interviews
Dec 20, 2023
TP361 - Finding the White Space in Patient Acquisition
Dec 13, 2023
TP360 - Do Patients Want Access to Their Health Records?
Dec 06, 2023
TP359 - Are We Ready for Radical Digital Transformation?
Nov 29, 2023
TP358 - Three Servings of News Hot Takes
Nov 22, 2023
TP357 - Omnichannel PX: How Do you Integrate Offline and Online Experiences?
Nov 15, 2023
TP356: Live from #HCIC23
Nov 08, 2023
TP355 - Are We Too Hardwired To Predict the Future?
Nov 01, 2023
TP354 - Open vs. Closed AI Systems: Which is Better for Healthcare?
Oct 25, 2023
TP353 - Analyzing the Customer Journey
Oct 18, 2023
Coming Soon from Touch Point Media: Surprise – It’s Not a Toaster
Oct 12, 2023
TP352 - Enabling a Privacy-First Framework
Oct 11, 2023
TP351 - The Evolution of Digital Healthcare Consumerism
Oct 04, 2023
TP350 - The Dilemma of Digital Innovation
Sep 27, 2023
TP349 - The Three Digital Strategies in Healthcare: Transformation, Experience and Innovation
Sep 20, 2023
TP348 - ICYMI: Leading Through Change
Sep 13, 2023
TP347 - Why is AI Suddenly All Over the Place?
Sep 06, 2023
TP346 - The Evolving Needs of Data in Healthcare
Aug 30, 2023
TP345 - Being Strategic, Agile and Focused
Aug 23, 2023
TP344 - Using AI to Humanize the Patient Experience
Aug 16, 2023
TP343 - Bringing the Digital Patient Experience to the Bedside
Aug 09, 2023
TP342 - When Does “Patient Access” Actually Begin?
Aug 02, 2023
TP341 - There is More to AI than Just Generative
Jul 26, 2023
TP340 - User Centered Design and Jobs-to-Be-Done
Jul 19, 2023
TP339 - Why Consumer Insights Are Critical for Experience Strategies
Jul 12, 2023
TP338 – ICYMI: The Digital Front Door is an Experience Strategy, Not a Technology One
Jul 05, 2023
TP337 - Provider Data is Still a Challenge for Health Systems
Jun 28, 2023
TP336 - When is “Good Enough” Good Enough
Jun 21, 2023
TP335 - AI in Telemedicine
Jun 14, 2023
TP334 - A News Round-up
Jun 07, 2023
TP333 - Why It’s Hard for Health Systems to Act Like a Business
May 31, 2023
TP332 - Why First-Party Data Needs to Come First
May 24, 2023
TP331 - The Importance of Branding and Thought Leadership
May 17, 2023
TP330 - What Does It Mean to be “Consumer Obsessed?”
May 10, 2023
TP329 - Why We Can’t Move Away from Analytics
May 03, 2023
TP328 - ICYMI: Is Digital Really the Future of Healthcare?
Apr 26, 2023
TP327 - Live from HMPS23 in Austin, TX
Apr 19, 2023
TP326 - Who Owns the Intranet?
Apr 12, 2023
TP325 - The Digital Marketing and IT Partnership
Apr 05, 2023
TP324 - The Evolving Healthcare Marketing Tech Stack
Mar 29, 2023
TP323 - Is the Telemedicine Bubble About to Burst?
Mar 22, 2023
TP322 - A Frank Conversation about Consumer Centricity
Mar 15, 2023
TP321 - Patients Want Digital Health...or Do They?
Mar 08, 2023
TP320 - Making Sense of Reviews, Ratings and Rankings
Mar 01, 2023
TP319 - Are We Ready to Un-Google?
Feb 22, 2023
TP318 - ICYMI: The Next Wave of Telemedicine and At Home Care
Feb 15, 2023
TP317 - Has AI “Jumped the Shark”?
Feb 08, 2023
TP316 - How Does the EMR Impact Patient Experience?
Feb 01, 2023
TP315 - Why Do We Make Things So Hard for Patients?
Jan 25, 2023
TP314 - Marketing’s Impact on Acquisition, Retention and Leakage
Jan 18, 2023
TP313 - Building a Business Case for Healthcare Marketing
Jan 11, 2023
TP312 - Everything is the Experience
Jan 04, 2023
TP311 - Touch Point Podcast Annual Year in Review - 2022
Dec 28, 2022
TP310 - Best of the Touch Point Media Network 2022
Dec 21, 2022
TP309 - ICYMI: The Problem with the Pixel
Dec 14, 2022
TP308 - ICYMI: A Focus on Patient Experience, Marketing and Data
Dec 07, 2022
T307 - ICYMI: The Winds of Change
Nov 30, 2022
TP306 - Stop Telling Everyone It’s Christmas
Nov 23, 2022
TP305 - You’re Only as Good as Your Reputation
Nov 16, 2022
TP304 - Social Media is Dead
Nov 09, 2022
TP303 - Are Health Systems Really Ready for Consumerism?
Nov 02, 2022
TP302 - When is a CRM not a CRM?
Oct 26, 2022
TP301 - ICYMI: Designing a Voice of Customer Program
Oct 19, 2022
TP300 - A Perfect Score in Bowling
Oct 12, 2022
TP299 - Revisiting How to Involve Physicians in your Marketing Efforts
Oct 05, 2022
TP298 - We Need to Have a Talk About AI
Sep 28, 2022
TP297 - Forget Publishing Wait Times - How Can We Eliminate the Wait?
Sep 21, 2022
TP296 - Live from SHSMD 2022
Sep 14, 2022
TP295 - The Digital Healthcare Ecosystem
Sep 07, 2022
TP294 - Taking a Stand Against Health Misinformation
Aug 31, 2022
TP293 - Trust, Teens and Technology: What Health Systems Need to Know to Reach New Audiences
Aug 24, 2022
TP292 - Is Digital Really the Future of Healthcare?
Aug 17, 2022
TP291 - The Rise of the Algorithms (and the Death of Social Media)
Aug 10, 2022
TP290 - The Time They Are (and Keep On) A-Changin’
Aug 03, 2022
TP289 – An Update on the Disruptive Healthcare Trifecta: Google, Facebook and Amazon
Jul 27, 2022
TP288 - The Patchwork Quilt of Healthcare Data
Jul 20, 2022
TP287 - The Digital Front Door is an Experience Strategy, Not a Technology One
Jul 13, 2022
TP286 - ICYMI: Digital Transformation is Not a Line-item on Your Budget
Jul 06, 2022
TP285 - The Problem with the Pixel
Jun 29, 2022
TP284 - Marketing Is Like Communications (or Is It the Other Way Round?)
Jun 22, 2022
TP283 - Who Really is our Audience?
Jun 15, 2022
TP282 - The CMO Plus and the Disruption of Healthcare Retailization
Jun 08, 2022
TP281 - ICYMI: What is ROMI (and Does it Differ from ROI)?
Jun 01, 2022
TP277 - An #HMPS22 Round-up
May 25, 2022
TP276 - Live from the 2022 Healthcare Marketing and Physician’s Strategy Summit
May 18, 2022
TP275 - A Newsroom Round-Up
May 11, 2022
TP274 - Is There Too Much Choice in Healthcare Consumerism?
May 04, 2022
TP273 - ICYMI: Yelp or HCAHPS: Which is Better to Measure Patient Experience?
Apr 27, 2022
TP272 - The State of CRM in 2022
Apr 20, 2022
TP271 - The Ups and Downs of Digital Transformation
Apr 13, 2022
TP270 - The Provider Role in Transformation
Apr 06, 2022
TP269 - Are we in a Digital Health Bubble?
Mar 30, 2022
TP268 - Making Your Content Standing Out from the Noise
Mar 23, 2022
TP267 - ICYMI: Meeting the New Digital Consumer’s Expectations
Mar 16, 2022
TP266 - The Next Wave of Telemedicine and At Home Care
Mar 09, 2022
TP265 - Local SEO and the Myth of Zero-Click Search
Mar 02, 2022
TP264 - Designing a Voice of Customer Program
Feb 23, 2022
TP263 - The Purpose of Consumerism
Feb 16, 2022
TP262 - The Winds of Change
Feb 09, 2022
TP261 - The New Dynamic of Patient-Provider Communication
Feb 02, 2022
TP260 - Aligning to Our Purpose
Jan 26, 2022
TP259 - Where Are We Headed (and What Can We Do)?
Jan 19, 2022
TP258 - Has the Telehealth Bubble Really Burst?
Jan 12, 2022
TP257 - A Focus on Patient Experience, Marketing and Data
Jan 05, 2022
TP256 - The 2021 Listener Choice Awards
Dec 29, 2021
TP255 - Best of Touch Point Media Network 2021
Dec 22, 2021
TP254 - Digital Consumerism and the New Way We Choose a Provider
Dec 15, 2021
TP253 - Operations Impact on Experience
Dec 08, 2021
TP252 - The Future of Healthcare Social Media
Dec 01, 2021
TP251 - ICYMI: The High Stakes of Digital Marketing In Healthcare
Nov 24, 2021
TP250 - Our Cardinal Episode
Nov 17, 2021
TP249 - What is ROMI (and Does it Differ from ROI)?
Nov 10, 2021
TP248 - A Federation of Content
Nov 03, 2021
TP247 - The Digital “Revolving” Door
Oct 27, 2021
TP246 - ICYMI: The Telehealth Tech Stack
Oct 20, 2021
TP245 - How Do People Find a Doctor Online?
Oct 13, 2021
TP244 - Social Media: Friend or Foe?
Oct 06, 2021
TP243 - A Bias Against Generational Bias in Healthcare
Sep 29, 2021
TP242 - Leading Through Change
Sep 22, 2021
TP241 - Moving from Personalization to Individualization
Sep 15, 2021
TP240 - (ICYMI) The New Role of the Digital Marketer
Sep 08, 2021
TP239 - How Can We Be More Efficient?
Sep 01, 2021
TP238 - Digital Transformation is Not a Line-item on Your Budget
Aug 25, 2021
TP237 - What’s Up With All of These Emails?
Aug 18, 2021
TP236 - The Intersection of Digital B2C and B2B Marketing
Aug 11, 2021
TP235 - What a Long, Strange Trip It’s Been: a Conversation with Lee Aase
Aug 04, 2021
TP234 - The Solution to SEO Pollution is Dilution
Jul 28, 2021
TP233 - Can Big Tech Companies Fix the Misinformation Pandemic?
Jul 21, 2021
TP232 - More Learning from Machine Learning and Artificial Intelligence
Jul 14, 2021
TP231 - ICYMI: Omnichannel Marketing and the Engaged Consumer
Jul 07, 2021
TP230 - Getting Personal about Personalization
Jun 30, 2021
TP229 - Do You Really Need an Intranet?
Jun 23, 2021
The TPS5 - Week of June 18, 2021
Jun 18, 2021
TP228 - UX, PX and EX - User Experience Design for Healthcare
Jun 16, 2021
The TPS5 - Week of June 11, 2021
Jun 11, 2021
TP227 - Live from HPRMS: Digital Marketing in the New Normal
Jun 09, 2021
The TPS5 - Week of June 4, 2021
Jun 04, 2021
TP226 - The 3 S’s of Your Content Strategy: SEO, Structure and Schema
Jun 02, 2021
TP225 - Rethinking our Marketing Strategy
May 26, 2021
The TPS5 - Week of May 21, 2021
May 21, 2021
TP224 - The Pivot Into the New Normal
May 19, 2021
The TPS5 - Week of May 14, 2021
May 14, 2021
TP223 - ICYMI: Retail Healthcare vs. Healthcare Consumerism
May 12, 2021
TP222 - Contextualizing Content to Make Your Marketing Work
May 05, 2021
The TPS5 - Week of Apr 30, 2021
Apr 30, 2021
TP221 - Staffing the Marketing Department for The New Normal
Apr 28, 2021
The TPS5 - Week of Apr 23, 2021
Apr 23, 2021
TP220 - Finding Innovation in Your Health System
Apr 21, 2021
The TPS5 - Week of Apr 16, 2021
Apr 16, 2021
TP219 - The Multiple Business Models of a Health System
Apr 14, 2021
The TPS5 - Week of Apr 9, 2021
Apr 09, 2021
TP218 - This is Not Your Parent’s SEO - an Update for 2021
Apr 07, 2021
The TPS5 - Week of Apr 2, 2021
Apr 02, 2021
TP217 - Meeting the New Digital Consumer’s Expectations
Mar 31, 2021
The TPS5 - Week of Mar 26, 2021
Mar 26, 2021
TP216 - Rebounding in a Sustainable and Equitable Way
Mar 24, 2021
TP215 - Getting Your Hands Out of the Cookie Jar
Mar 17, 2021
The TPS5 - Week of Mar 12, 2021
Mar 12, 2021
TP214 - Adding Voice of Customer to Your Marketing Efforts
Mar 10, 2021
The TPS5 - Week of Mar 4, 2021
Mar 05, 2021
TP213 - How the Vaccine is Strengthening Marketing’s Role in Communications
Mar 03, 2021
The TPS5 - Week of Feb 26, 2021
Feb 26, 2021
TP212 - Going After the Click: the State of Digital Advertising in 2021
Feb 24, 2021
The TPS5 - Week of Feb 19, 2021
Feb 19, 2021
TP211 - A New Era of Engagement
Feb 17, 2021
The TPS5 - Week of Feb 12, 2021
Feb 12, 2021
TP210 - Build vs. Buy - What’s the Right Approach for Healthcare?
Feb 10, 2021
The TPS5 - Week of Feb 5, 2021
Feb 05, 2021
TP209 - The Martech Stack of the Future: All Three Letter Acronyms?
Feb 03, 2021
The TPS5 - Week of Jan 29, 2021
Jan 29, 2021
TP208 - When One Digital Front Door Closes, Another Opens
Jan 27, 2021
The TPS5 - Week of Jan 22, 2021
Jan 22, 2021
TP207 - Good news: no one has brand loyalty; Bad news: no one has brand loyalty
Jan 20, 2021
The TPS5 - Week of Jan 15, 2021
Jan 15, 2021
TP206 - A Conversation About Conversational Marketing
Jan 13, 2021
The TPS5 - Week of Jan 7, 2021
Jan 08, 2021
TP205 - Making Digital Adoption Sticky
Jan 06, 2021
TP204 - The 2020 Listener Choice Awards
Dec 30, 2020
TP203 - The 2020 Best-of the Touch Point Media Network
Dec 23, 2020
The TPS5 - Week of Dec 17, 2020
Dec 18, 2020
TP202 - The Fauci Effect and Recruiting Physicians Amid the Pandemic
Dec 16, 2020
The TPS5 - Week of Dec 11, 2020
Dec 11, 2020
TP201 - Reschooling Our Thoughts On Online Medical Education
Dec 09, 2020
The TPS5 - Week of Dec 4, 2020
Dec 04, 2020
TP200 - We Had a Little Fun Along the Way (a Retrospective Look at our First 200 Episodes)
Dec 02, 2020
TP199 - A Thanksgiving Double Helping
Nov 25, 2020
The TPS5 - Week of Nov 20, 2020
Nov 20, 2020
TP198 - Digital Population Health and the New Care Continuum
Nov 18, 2020
The TPS5 - Week of Nov 13, 2020
Nov 13, 2020
TP197 - Using Digital to Support Physician Outreach
Nov 11, 2020
The TPS5 - Week of Nov 6, 2020
Nov 06, 2020
TP196 - The Increasing Role of Technology in Patient Experience
Nov 04, 2020
The TPS5 - Week of Oct 30, 2020
Oct 30, 2020
TP195 - Leveraging Community Outreach During a Pandemic
Oct 28, 2020
The TPS5 - Week of Oct 23, 2020
Oct 23, 2020
TP194 - Normalizing Virtual Health in the New Normal
Oct 21, 2020
The TPS5 - Week of Oct 16, 2020
Oct 16, 2020
TP193 - Building Strength and Resilience in Your Health System
Oct 14, 2020
The TPS5 - Week of Oct 9, 2020
Oct 09, 2020
TP192 - NPS, PX and CSAT - How to Measure VoC
Oct 07, 2020
The TPS5 - Week of Oct 2, 2020
Oct 02, 2020
TP191 - Leveraging Our Opportunity of Trust
Sep 30, 2020
The TPS5 - Week of Sep 24, 2020
Sep 25, 2020
TP190 - No Patient Left Behind: the Importance of Patient Access
Sep 23, 2020
The TPS5 - Week of Sep 18, 2020
Sep 18, 2020
TP189 - The Looming Digital Mental Health Crisis
Sep 16, 2020
The TPS5 - Week of Sep 11, 2020
Sep 11, 2020
TP188 - The Elements of Innovation
Sep 09, 2020
The TPS5 - Week of Sep 4, 2020
Sep 04, 2020
TP187 - Omnichannel Marketing and the Engaged Consumer
Sep 02, 2020
The TPS5 - Week of Aug 28, 2020
Aug 28, 2020
TP186 - The AI Hype Cycle in Healthcare
Aug 26, 2020
The TPS5 - Week of Aug 21, 2020
Aug 21, 2020
TP185 - Retail Healthcare vs. Healthcare Consumerism
Aug 19, 2020
The TPS5 - Week of Aug 10 - Aug 14, 2020
Aug 14, 2020
TP184 - The Telehealth Tech Stack
Aug 12, 2020
The TPS5 - Week of Aug 3 - Aug 7, 2020
Aug 07, 2020
TP183 - The Digital Front Door is Neither the “Front” Nor a “Door”
Aug 05, 2020
The TPS5 - Week of July 27 - July 31, 2020
Jul 31, 2020
TP182 - The New Role of the Digital Marketer
Jul 29, 2020
The TPS5 - Week of July 20 - July 24, 2020
Jul 24, 2020
TP181 - Next Best Action Marketing During Unprecedented Times
Jul 22, 2020
The TPS5 - Week of July 13 - July 17, 2020
Jul 17, 2020
TP180 - Ingredients of Customer-Centricity
Jul 15, 2020
The TPS5 - Week of July 6-July 10, 2020
Jul 10, 2020
TP179 - How Hard is it to Be Empathetic?
Jul 08, 2020
The TPS5 - Week of June 29-July 3, 2020
Jul 03, 2020
TP178 - (Best Of) The Evolving Marketing Department
Jul 01, 2020
The TPS5 - Week of June 22-26, 2020
Jun 26, 2020
TP177 - Humanizing Your Digital Efforts via Video
Jun 24, 2020
The TPS5 - Week of June 15-19, 2020
Jun 19, 2020
TP176 - Digital Content is Now More Important Than Ever
Jun 17, 2020
The TPS5 - Week of June 8-12, 2020
Jun 12, 2020
TP175 - Open Innovation and Creativity in Changing Times
Jun 10, 2020
The TPS5 - Week of June 1-5, 2020
Jun 05, 2020
TP174 - The Evolving Role of Leadership in Healthcare
Jun 03, 2020
The TPS5 - Week of May 25-29, 2020
May 29, 2020
TP173 - The Ongoing Importance of Online Reviews
May 27, 2020
The TPS5 - Week of May 18-22, 2020
May 22, 2020
TP172 - How To Network in a Pandemic
May 20, 2020
The TPS5 - Week of May 11-15, 2020
May 15, 2020
TP171 - Guiding Patients and Consumers to the Right Care
May 13, 2020
The TPS5 - Week of May 4-8, 2020
May 08, 2020
TP170 - How Brands Can Respond In a Public Health Crisis
May 06, 2020
The TPS5 - Week of April 27-May 1, 2020
May 01, 2020
TP169 - How COVID is Changing Consumer Behavior
Apr 29, 2020
The TPS5 - Week of April 20, 2020
Apr 24, 2020
TP168 - Medical Misinformation’s Impact on Public Health
Apr 22, 2020
The TPS5 - Week of April 13, 2020
Apr 17, 2020
TP167 - The Evolution of Digital Advertising
Apr 15, 2020
The TPS5 - Week of April 6, 2020
Apr 10, 2020
TP166 - The Crisis Consumer and Your Online Presence
Apr 08, 2020
The TPS5 - Week of March 30, 2020
Apr 03, 2020
TP165 - The Telemedicine Toothpaste is Out of the Tube
Apr 01, 2020
The TPS5 - Week of March 23, 2020
Mar 27, 2020
TP164 - Marketing During a Public Health Crisis
Mar 25, 2020
The TPS5 - Week of March 16, 2020
Mar 20, 2020
TP163 - Boosting the Impact of Your Online CV
Mar 18, 2020
The TPS5 - Week of March 9, 2020
Mar 13, 2020
TP162 - Blockchain and Healthcare
Mar 11, 2020
The TPS 5 - Week of Mar 2, 2020
Mar 06, 2020
TP161 - The Freelance (Gig) Economy and Healthcare
Mar 04, 2020
The TPS 5 - Week of Feb 24, 2020
Feb 28, 2020
TP160 - Getting Literate about Digital Health Literacy
Feb 26, 2020
The TPS 5 - Week of Feb 16, 2020
Feb 21, 2020
TP159 - Data Thinking and Data Liquidity
Feb 19, 2020
TP158 - User Centricity in Healthcare Design
Feb 12, 2020
TP157 - The Pursuit of Price Transparency in Healthcare
Feb 05, 2020
TP156 - Demystifying the Difference between Accessibility and Usability
Jan 29, 2020
TP155 - Digital Signage and the Patient Experience
Jan 22, 2020
TP154 - Breaking Down the Buzz of Agile Marketing
Jan 15, 2020
TP153 - User-Centric Taxonomy
Jan 08, 2020
TP152 - 2019 Listener Choice Awards
Jan 01, 2020
TP151 - Creativity and Open-Mind Thinking: a Path to Innovation
Dec 25, 2019
TP150 - Best of the Touch Point Network 2019
Dec 18, 2019
TP149 - Using Empathy to Humanize Your Efforts
Dec 11, 2019
TP148 - Optimizing Digital Partnerships
Dec 04, 2019
TP147 - Structuring Social Media for your Organization
Nov 27, 2019
TP146 - Digital Marketing + Population Health
Nov 20, 2019
TP145 - Is Facebook Too Big To Fail?
Nov 13, 2019
TP144 - Live from #HCIC19 (a Discussion on Digital Transformation)
Nov 06, 2019
TP143 - A Day in the Life of a Mayo Clinic Social Media Expert
Oct 30, 2019
TP142 - Under the Influence: the Role of Influencer Marketing in Healthcare (REPOST)
Oct 23, 2019
TP141 - Are We Doing “Digital Transformation” Correctly?
Oct 16, 2019
TP140 - Active Listening - How (and What) We Learn
Oct 09, 2019
TP139 - Why is Digital Strategy So Hard?
Oct 02, 2019
TP138 - Stacking Up Your Martech Stack
Sep 25, 2019
TP137 - Getting Your Hospital to Act Like a Startup
Sep 18, 2019
TP136 - The Evolving Marketing Department
Sep 11, 2019
TP 135 - Reputation and Listings Management for Businesses
Sep 04, 2019
TP 134 - Is Facebook Still a Thing?
Aug 28, 2019
TP133 - The Giving Part of Digital
Aug 21, 2019
TP132 - Bridging the Digital Gap
Aug 14, 2019
TP131 - Think Globally, But Do Digital Locally
Aug 07, 2019
TP130 - Nurture vs. Nature
Jul 31, 2019
TP129 - You’re Unique...Just Like Everyone Else
Jul 24, 2019
TP128 - The End of the Marketing Campaigns
Jul 17, 2019
TP127 - The Changing Business Models of Health Systems
Jul 10, 2019
TP126 - (Best Of) A Video is (Still) Worth 1.8 Million Words
Jul 03, 2019
TP125 - The Value of a Health Record
Jun 26, 2019
TP124 - Three Studies; 9 Observations
Jun 19, 2019
TP123 - Bias, Data and Ethics: the Dilemma of Marketing
Jun 12, 2019
TP122 - The High Stakes of Digital Marketing In Healthcare
Jun 05, 2019
TP121 - Do You Have a Content Team?
May 29, 2019
TP120 - Live from #HMPS19 in Chicago, IL
May 23, 2019
TP119 - Adding the Human Touch to AI
May 15, 2019
TP118 - Taxonomy and Hashtags - the Semantics of Digital
May 08, 2019
TP117 - The Customer Journey is Not Linear
May 01, 2019
TP116 - Internal Communications in the Digital Age
Apr 24, 2019
TP115 - Your Website Isn’t Your Website Anymore
Apr 17, 2019
TP114 - Developing a Data-driven Content Strategy
Apr 10, 2019
TP113 - Social Media Management Systems - Technology or Process?
Apr 03, 2019
TP112 - How Do We Measure Up, Part 2: ROI as a KPI
Mar 27, 2019
TP111 - How Do We Measure Up, Part 1: The Ins and Outs of KPIs
Mar 20, 2019
TP110 - “Live” from SXSW 2019
Mar 13, 2019
TP109 - Act Now! 100% Guarantee! Email Marketing Isn’t as Spammy as it Seems!
Mar 06, 2019
TP108 - The Anatomy of an Online Review
Feb 27, 2019
TP107 - The State of Digital Marketing for Hospitals
Feb 20, 2019
TP106 - Your Website Isn’t Enough
Feb 13, 2019
TP105 - Using Digital to Build Trust Online
Feb 06, 2019
TP104 - The Four U’s of Online Experience
Jan 30, 2019
TP103 - Are you a front-end or back-end content strategist?
Jan 23, 2019
TP102 - The Impact of the Digital Native on Healthcare
Jan 16, 2019
TP101 - Finding the Right Digital Advertising Mix
Jan 09, 2019
TP100 - 2018 Listener Choice Awards
Jan 02, 2019
TP99 - Best of the TouchPoint Network
Dec 26, 2018
TP98 - Will Data Footprints Fill the Shoes of Digital Marketing?
Dec 19, 2018
TP97 - Is Social Media Relevant to Your Brand?
Dec 12, 2018
TP96 - Marketing Automation is Not a Roomba
Dec 05, 2018
TP95 - Building a Culture of Failure
Nov 28, 2018
TP94 - The Boys are Back in Town (Live from #MCSMN)
Nov 21, 2018
TP93 - The Perils of Website Design
Nov 14, 2018
TP92 - Live from #HCIC18 (with the Hall of Famers)
Nov 07, 2018
TP91 - Marketing Data Fluency
Oct 31, 2018
TP90 - Enter Through the Digital Front Door
Oct 24, 2018
TP89 - Live from the 2018 #AccessATLAS Conference
Oct 17, 2018
TP88 - Deciding on a Digital Model
Oct 10, 2018
TP87 - Google Translate, Don’t Fail Me Now!
Oct 03, 2018
TP86 - Consumer Online Decision-Support
Sep 26, 2018
TP85 - Would You Wear a Wearable?
Sep 19, 2018
TP84 - The Audience is a Segment
Sep 12, 2018
TP83 - Keep Calm, the Community Moderator is Here
Sep 05, 2018
TP82 - Is Hospital Marketing Legal?
Aug 29, 2018
TP81 - Data Personalization: When Useful Becomes Creepy
Aug 22, 2018
TP80 - A Telemedicine Tell-All
Aug 15, 2018
TP79 - The Demise of Ad Agencies
Aug 08, 2018
TP78 - Is Inbound Marketing Still In?
Aug 01, 2018
TP77 - How Patients Define Patient Experience
Jul 25, 2018
TP76 - Building a Sustainable Content Strategy
Jul 18, 2018
TP75 - The Role of Marketing and Communications in Government Relations
Jul 11, 2018
TP74 - (Best Of) Measurement and ROI
Jul 04, 2018
TP73 - Deep Learning in Healthcare
Jun 27, 2018
TP72 - Revisiting the Online Consumer Journey
Jun 20, 2018
TP71 - The “Maturing” of Twitter
Jun 13, 2018
TP70 - Using Digital to Engage Referring Physicians
Jun 06, 2018
TP69 - What is a Digital Strategist?
May 30, 2018
TP68 - Yelp or HCAHPS: Which is Better to Measure Patient Experience?
May 23, 2018
TP67 - How the Digital Experience Impacts Brand
May 16, 2018
TP66 - A Podcast of Podcasters Talking About Podcasts
May 09, 2018
TP65 - Live from #HMPS18
May 02, 2018
TP64 - Continuing Marketing Education: the new CME
Apr 25, 2018
TP63 - Technology’s Impact on the Public Physician
Apr 18, 2018
TP62 - Vendors and Agencies and Consultancies...Oh My!
Apr 11, 2018
TP61 - Worried About the Future of AI?
Apr 04, 2018
TP60 - The Role of Digital in Marketing Research
Mar 28, 2018
TP59 - A CIO and a CMO walk into a Hospital…
Mar 21, 2018
TP58 - Reed Smith: Roving Reporter from SXSW18
Mar 14, 2018
TP57 - Driving Innovation From Within
Mar 07, 2018
TP56 - CX: Understanding Customer’s Needs to Improve their Experience
Feb 28, 2018
TP55 - Pixels and Vertical Videos: Is Facebook Forcing Us to Advertise Correctly?
Feb 21, 2018
TP54 - The Disruptive Trifecta for Healthcare: Google, Facebook and Amazon
Feb 14, 2018
TP53 - Managing Your Digital Data Blueprint
Feb 07, 2018
TP52 - The Power of Superfans (aka The Birthday Episode)
Jan 31, 2018
TP51 - Doctors Don’t Do Digital, Do Dey?
Jan 24, 2018
TP50 - The 5 x 10
Jan 17, 2018
TP49 - Putting the Patient First in Your Digital Strategy
Jan 10, 2018
TP48 - Data: The Dangerous Currency of Ransomware
Jan 03, 2018
TP47 - 2017 Year in Review
Dec 27, 2017
TP46 - The How and Why of ROI
Dec 27, 2017
TP45 - Marketing and Communications: Two Sides of the Same Coin
Dec 27, 2017
TP44 - Is Marketing Quality, Quality Marketing?
Dec 13, 2017
TP43 - The Rise of the Robots...er, Chatbots
Nov 29, 2017
TP42 - Healthcare Internet of Things: It’s Getting HIoT in Here
Nov 22, 2017
TP41 - Defining Consumerism in Healthcare
Nov 15, 2017
TP40 - The Problem with Personalization
Nov 08, 2017
TP39 - Cyber Security Risks for Hospitals
Nov 01, 2017
TP38 - LIVE from HCIC 2017
Oct 25, 2017
TP37 - Are Machines Taking Over Healthcare?
Oct 18, 2017
TP36 - The Evolution of Digital Communication Education
Oct 11, 2017
TP35 - Digital Planning for 2018
Oct 04, 2017
TP34 - From a 24-Hour to a 24-Second News Cycle: The Evolving Role of Digital in a Crisis
Sep 27, 2017
TP33 - Can a Good Digital Patient Experience Impact Quality?
Sep 20, 2017
TP32 - Live from Content Marketing World Cleveland Clinic Health Summit 2017
Sep 13, 2017
TP31 - Advocating for Digital Online Advocacy
Sep 06, 2017
TP30 - Online Patient Communities
Aug 30, 2017
TP29 - Improving the Online Transaction
Aug 23, 2017
TP28 - 88 to 1: Undertaking a Website Consolidation Project
Aug 16, 2017
TP27 - Is SEM Really "SEO-Now"?
Aug 09, 2017
TP26 - You Down With UPP? (Ya, You Know Me)
Aug 02, 2017
TP25 - Is Social Media Good For Our Health?
Jul 26, 2017
TP24 - The C-Suite's Expectation of Marketing
Jul 19, 2017
TP23 - A Video is Worth 1.8 Million Words
Jul 12, 2017
TP22 - Measurement and ROI
Jul 05, 2017
TP21 - Developing a Unified Content Strategy
Jun 28, 2017
TP20 - Top 20 Digital Marketing Tips
Jun 21, 2017
TP19 - Involving Physicians in Your Online Marketing
Jun 14, 2017
TP18 - Marrying Offline and Online Experiences
Jun 07, 2017
TP17 - Voice-First in Healthcare
May 31, 2017
TP16 - A Primer in Evidence-Based Personas
May 24, 2017
TP15 - Is There Really An App For That?
May 17, 2017
TP14 - Live From #HMPS17
May 10, 2017
TP13 - Social Media is Dead - Long Live Social Media
May 03, 2017
TP12 - Usability and the Patient Portal
Apr 26, 2017
TP11 - How to COPE With Content
Apr 19, 2017
TP10 - Choosing the Right Conference
Apr 12, 2017
TP9 - The Intersection of Wearables and Medical Devices
Apr 05, 2017
TP8 - The Evolving Role of SEO
Mar 29, 2017
TP7 - Digital Team Structure
Mar 22, 2017
TP6 - Digital Professionalism
Mar 15, 2017
TP5 - Voice of Customer
Mar 08, 2017
TP4 - Customer Relationship Management
Mar 01, 2017
TP3 - Online Reputation Management
Feb 22, 2017
TP2 - Content Management Systems
Feb 15, 2017
TP1 - Customer Journey Mapping
Feb 06, 2017