The Customer Success Channel
By Planhat & Anika Zubair
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Category: Business
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Subscribers: 11
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Episodes: 73
Description
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
| Episode | Date |
|---|---|
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A special episode: Big thanks to Anika, and a cheerful hello to Malin!
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Feb 21, 2024 |
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Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
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Jan 31, 2024 |
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Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
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Dec 15, 2023 |
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Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
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Nov 16, 2023 |
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Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework
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Oct 18, 2023 |
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Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
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Sep 20, 2023 |
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Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year
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Aug 23, 2023 |
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Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
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Jul 13, 2023 |
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Declan Ivory, VP of CS at Intercom - AI and the new age of customer support
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Jun 26, 2023 |
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Jan Young, Principal Consultant for The Success League - AI in Customer Success
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May 19, 2023 |
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Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?
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Apr 18, 2023 |
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Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times
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Mar 22, 2023 |
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Julie Raeder, CS Coach at Dooly - Transition into Customer Success
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Feb 22, 2023 |
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Jennifer Yorke, CCO at Omertria - Customer Success in a recession
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Jan 25, 2023 |
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Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
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Dec 20, 2022 |
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Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
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Nov 22, 2022 |
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Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days
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Oct 25, 2022 |
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Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes
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Sep 20, 2022 |
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Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell
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Aug 23, 2022 |
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Pat Phelan, CCO at GoCardless - Charging for Customer Success
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Jul 13, 2022 |
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Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization
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Jun 17, 2022 |
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Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA
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May 18, 2022 |
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Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS
|
Apr 20, 2022 |
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Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS
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Mar 17, 2022 |
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Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS
|
Feb 28, 2022 |
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Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!
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Jan 19, 2022 |
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Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success
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Dec 21, 2021 |
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Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores
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Nov 17, 2021 |
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David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers
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Oct 12, 2021 |
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Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
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Sep 07, 2021 |
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Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?
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Aug 10, 2021 |
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Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue
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Jul 01, 2021 |
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Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success
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Jun 10, 2021 |
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Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations
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May 11, 2021 |
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Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS
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Apr 12, 2021 |
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Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS
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Mar 10, 2021 |
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Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights
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Feb 10, 2021 |
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Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM
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Jan 11, 2021 |
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Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program
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Nov 30, 2020 |
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Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development
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Nov 04, 2020 |
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George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding
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Oct 01, 2020 |
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Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding
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Sep 02, 2020 |
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Nabil Dabbagh, Head of CS at DeepCrawl - Restructuring a Customer Success Organisation
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Aug 06, 2020 |
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Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community
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Jul 09, 2020 |
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Lauren Cumming, Head of CS at Fixflo - Growing Customer Success from a Startup to a Scaleup
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Jun 03, 2020 |
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Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19
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May 07, 2020 |
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Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation
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Apr 15, 2020 |
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Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation
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Mar 11, 2020 |
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Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors
|
Sep 24, 2018 |
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Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes
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Jul 23, 2018 |
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Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success
|
Jul 10, 2018 |
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Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers
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Jun 26, 2018 |
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Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success
|
Jun 11, 2018 |
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Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop
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May 08, 2018 |
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Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe
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Apr 16, 2018 |
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Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap
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Apr 02, 2018 |
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What Leaders in Customer Success Look for When Hiring
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Mar 19, 2018 |
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Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success
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Mar 02, 2018 |
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David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success
|
Feb 19, 2018 |
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Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?
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Jan 26, 2018 |
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Ingmar Zahorsky, Director of CS at ChartMogul - Scaling a Customer Success Team, and more
|
Jan 14, 2018 |
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Keri Keeling, Head of Customer Success Enablement & Quality at Oracle
|
Dec 17, 2017 |
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Christina Kopka, Lead of Customer Success EMEA & APAC at Twilio
|
Dec 04, 2017 |
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Michael Redbord, VP of Services & Support @ Hubspot
|
Oct 23, 2017 |
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Yves Doucet, CEO of Dovico - Creating a Culture of Customer Success
|
Oct 09, 2017 |
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Jeff Gardner, Director of CS at Intercom - The Early Days of Intercom & Building a Team
|
Sep 25, 2017 |
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Jonathan Bean, CMO at Mynewsdesk - Marketing, Growth & Customer Success
|
Sep 11, 2017 |
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Tania Kefs, Head of CS at Aircall - Building a Customer Success Division & CS
|
Sep 04, 2017 |
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Pietari Suvanto, Co-Founder at Vainu - Growth & Customer Success
|
Aug 28, 2017 |
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David Apple, VP of Customer Success @ Typeform
|
Aug 28, 2017 |
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Steve Lucas, CEO of Marketo - Customer Success with Planhat
|
Aug 28, 2017 |
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Ed Buckley, CEO of Peerfit - Growing a startup & preparing for Series B funding
|
Aug 23, 2017 |
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Peter & Kurt Akman from Raxar - Growing a Start-Up & Customer Success
|
Apr 05, 2017 |