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| Episode | Date |
|---|---|
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Episode 451: Mike Whincup talks about modular attractions, profitability through efficiency and trends in inflataparks
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Apr 28, 2026 |
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Episode 450: Nick DiMatteo talks about changing the world, multi-sensory birthday parties and ambiverts
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Apr 21, 2026 |
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Episode 449: Ben Thompson talks about story-led experiences, connecting IP to operators and being a lifelong learner
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Apr 14, 2026 |
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Episode 448: Marc Dixon talks about technology in attractions, AI’s purpose in the industry, and learning to take risks
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Apr 07, 2026 |
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Episode 447: Anthony Sabo talks about maintenance and operations, figuring out the nuts and bolts, and dad-based leadership
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Mar 31, 2026 |
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Episode 446: Elizabeth Lugo talks about tourism in Mexico, creating a culture of learning and 18,000 collaborators
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Mar 24, 2026 |
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Episode 445: Kevin Williams about the next phase of immersive technology, transmedia, and embracing your audience
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Mar 17, 2026 |
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Episode 444: Marah Rodriguez talks about life’s twists and turns, listening and empathy, and women in leadership
|
Mar 10, 2026 |
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Episode 443: David Contreras talks about architecture as entertainment, balancing fantasy and reality, and developing leaders
|
Mar 03, 2026 |
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Episode 442: Mark Rosenzweig talks about integrity, transparency, and collaboration, stirring imagination, and being an operations nerd
|
Feb 24, 2026 |
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Episode 441: Matt and Josh share their best presentation and public speaking tips
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Feb 17, 2026 |
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Episode 440: Melissa Lockwood talks boots on the ground, being comfortable being uncomfortable, and operating a luxury waterpark
|
Feb 10, 2026 |
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Episode 439: Mike Denninger talks about attraction development, leadership as an introvert, and project management
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Feb 03, 2026 |
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Episode 438: Loren Barrows talks about helping people become better, common sense and hiring for culture
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Jan 27, 2026 |
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Episode 437: Clay Talley talks about intentional world-class experiences, vision-first, and staff as sherpa
|
Jan 20, 2026 |
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Episode 436: Josh Henderson talks about being a student of the industry, community dictating the business model, and emerging natural attractions
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Jan 13, 2026 |
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Episode 435: 2026 Resolutionary Episode
|
Jan 06, 2026 |
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Episode 434: Case Lawrence talks about the power of relationships, joy-based entrepreneurship and influencer-based experiences
|
Dec 30, 2025 |
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Episode 433: Kim Welch talks about making digital ticketing better, tickets as a pre-show, and creating unboxing moments
|
Dec 23, 2025 |
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Episode 432: Michael Acevedo talks about reliability & guest experience, being yourself, full circle career moments
|
Dec 16, 2025 |
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Episode 431: IAAPA Expo 2025 Recap
|
Dec 09, 2025 |
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Episode 430: Salma Abassaly talks about inspections and certifications, relationship capital, and normalizing diversity
|
Dec 02, 2025 |
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Episode 429: Tyler Rizzo talks about bridging finance and operations, not chasing expensive pennies, and avoiding the doom spiral
|
Nov 25, 2025 |
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Episode 428: Evan Barnett talks about cold, hard leadership, being unoffendable, and doing the basics really well
|
Nov 18, 2025 |
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Episode 427: Nathan Caldwell talks about Empowering Kindness, developing leaders and beating the calendar
|
Nov 11, 2025 |
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Episode 426: Phil Royle talks about being brick-centric, fantastical escapism, and teaching everything you can
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Nov 04, 2025 |
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Episode 425: 2025 IAAPA Thrival Guide Preview
|
Oct 28, 2025 |
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Episode 424: Heather Doggett talks about the power of theater, co-designing experiences with staff and measuring fear
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Oct 21, 2025 |
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Episode 423: Faisal Mirza talks about the oohs and aahs, being cost effective vs better and it's okay to be nice
|
Oct 14, 2025 |
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Episode 422: Gina Elliott and Jason Haycock talk about digital training transformation, immersive employee experience and investing in your team
|
Oct 07, 2025 |
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Episode 421: AttractionPros LIVE at IATP 2025
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Sep 30, 2025 |
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Episode 420: Ron Romens talks about unstructured play, controlling your experience, boredom stimulates creativity
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Sep 23, 2025 |
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Episode 419: 10 GX Observations of 2025
|
Sep 16, 2025 |
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Episode 418: Coen Bertens talks about starting with people, shifting culture and creating one fan a day
|
Sep 09, 2025 |
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Episode 417: The C.O.A.C.H. Leadership Coaching Model Minisode
|
Sep 02, 2025 |
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Episode 416: Connecting Employees to the Mission Minisode
|
Aug 26, 2025 |
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Episode 415: Matt Cooper talks about a novel approach to lighting, theater realism and budget vs. coordination
|
Aug 19, 2025 |
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Episode 414: Lessons from Coaster Nerd Con 2025
|
Aug 12, 2025 |
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Episode 413: Olly Morgan talks about persistence over scale, staying true to the culture, and adapting the operations to the technology
|
Aug 05, 2025 |
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Episode 412: Mark Shaw talks about CX vs customer service, the ACE framework and recognition isn't rocket science
|
Jul 29, 2025 |
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Episode 411: Jeremy Hauwelaert talks about the Jungle Island experience, everything is marketing, and taking chances on employees
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Jul 22, 2025 |
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Episode 410: Michael Floyd talks about starting with respect, connecting employees to the mission and lessons from being a touring musician
|
Jul 15, 2025 |
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Episode 409: Resources and best practices for job seekers
|
Jul 08, 2025 |
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Episode 408: Harry Tomasides talks about dynamic pricing, shifting attendance and the every day is a separate event
|
Jul 01, 2025 |
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Episode 407: Sondra and Jake Shannon talk about performance coaching, revenue strategy, and technology integration
|
Jun 24, 2025 |
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Episode 406: Josh and Matt discuss their impressions of Epic Universe
|
Jun 17, 2025 |
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Episode 405: Tyler Adams talks about bourbon as an attraction, creating connections with consumers and recovering before the crisis starts
|
Jun 10, 2025 |
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Episode 404: Automated surveys minisode
|
Jun 03, 2025 |
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Episode 403: Increasing dwell time minisode
|
May 27, 2025 |
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Episode 402: Service culture beyond training minisode
|
May 20, 2025 |
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Episode 401: The nuances of name tags minisode
|
May 13, 2025 |
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Episode 400: Josh and Matt explore some amazing quotes from the first 399 episodes
|
May 06, 2025 |
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Episode 399: Dameon Nelson talks about mindset, motivation, and mastery, embracing change and putting value in your team
|
Apr 29, 2025 |
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Episode 398: Brian Stovall talks about operational design consulting, visualizing what doesn’t exist, and lessons from 30 years in the industry
|
Apr 22, 2025 |
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Episode 397: Burton Heiss talks about brand-led businesses, disconnect to reconnect, and the future of escape rooms
|
Apr 15, 2025 |
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Episode 396: Anne Shimerdla talks about balancing recreation with education, animal welfare standards, and who she believes is the least important person at the zoo
|
Apr 08, 2025 |
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Episode 395: Matt and Josh talk about creating effective recognition programs
|
Apr 01, 2025 |
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Episode 394: Matt and Josh talk about the importance of ongoing training
|
Mar 25, 2025 |
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Episode 393: Allen Greene talks about building the ark, designing through the lens of the guest, and faith-based attractions
|
Mar 18, 2025 |
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Episode 392: Tony Sanders talks about Wild West entertainment, immersion without technology, and the 4 P’s of leadership
|
Mar 11, 2025 |
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Episode 391: Mark Moore talks about cabanas as daytime hotels, balancing demand with dynamic pricing, and free soft drinks
|
Mar 04, 2025 |
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Episode 390: Shawn Whitman talks about saying yes to everything, exercising guest experience muscles, and looking through the lens of the guest
|
Feb 25, 2025 |
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Episode 389: Francisco Nunez talks about themed design software, identifying issues before construction, and jillyfraz
|
Feb 18, 2025 |
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Episode 388: Brian Kilpatrick talks about building a green space intentionally, being a good listener and getting to know the community
|
Feb 11, 2025 |
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Episode 387: Clara Rice talks about your workplace vs. your worth place, the importance of transparency, and building marketing from scratch
|
Feb 04, 2025 |
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Episode 386: Jim Futrell talks about amusement park history, putting context on history and sharing experiences across generations
|
Jan 28, 2025 |
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Episode 385: Kyle Allison talks about haircuts and hospitality, overcoming staffing challenges, and serving the community
|
Jan 21, 2025 |
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Episode 384: Richard Pretlow talks about solving complex problems beautifully, ultra accessibility, and shifting mindsets
|
Jan 14, 2025 |
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Episode 383: Matt and Josh talk about Service Recovery Hero
|
Jan 07, 2025 |
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Episode 382: 2025 Resolutionary Episode
|
Dec 31, 2024 |
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Episode 381: Jim Howell talks about how pizza rules the world, not following the trends, and the importance of meeting everybody.
|
Dec 24, 2024 |
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Episode 380: Takeaways from IAAPA Expo 2024
|
Dec 17, 2024 |
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Episode 379: David Rosenberg talks about next-level hospitality, trends in sustainability, and a frictionless visitor experience
|
Dec 10, 2024 |
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Episode 378: Mark Berlin talks about unexpected fun, embracing the introverts, and how life is a field trip.
|
Dec 03, 2024 |
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Episode 377: TJ Christensen talks about wrestling with data, connecting the dots, and the four key metrics
|
Nov 26, 2024 |
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Episode 376: Katy Enrique talks about describing the indescribable, seeking uniqueness, and how marketing impacts everything
|
Nov 19, 2024 |
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Episode 375: IAAPA Expo Thrival Guide Preview
|
Nov 12, 2024 |
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Episode 374: Ricky Spicuzza talks about treating every interaction like an interview, keeping history in every decision, and the Potato Patch Fries secret menu
|
Nov 05, 2024 |
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Episode 373: Megan Hartman talks about seeing through the lens of a lifeguard, letting your team have the vision, and being comfortable with the uncomfortable
|
Oct 29, 2024 |
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Episode 372: Bron Launsby talks about innovation excellence, building a franchise, and how culture is everything
|
Oct 22, 2024 |
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Episode 371 - AttractionPros LIVE at IATP 2024
|
Oct 15, 2024 |
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Episode 370 - Leadership Lessons from an Unexpected Source
|
Oct 08, 2024 |
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Episode 369 - Val Syganevich talks about mixed-reality storytelling, competing with the digital world, and the power of “what-if"
|
Oct 01, 2024 |
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Episode 368 - Impressions of Immersion from Italy
|
Sep 24, 2024 |
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Episode 367 - Kile Ozier talks about moving people emotionally, creating global community, and the joy of connecting
|
Sep 17, 2024 |
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Episode 366 - Kristy Tozer talks about a seat at the table, rebranding, and marketing & ops supporting each other
|
Sep 10, 2024 |
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Episode 365 - Michael Browning talks about consolidating fragmentation, customers and users, and adventure slides.
|
Sep 03, 2024 |
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Episode 364 - Samantha Palmer talks about historic tours, St. Augustine's tourism industry and taking chances on people
|
Aug 27, 2024 |
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Episode 363: Chris Kearsing talks about a storied career, saying yes, and celebrating 70 years
|
Aug 20, 2024 |
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Episode 362: Neil Dwyer talks about designing through the operator’s perspective, effective service recovery, and no challenge is unsolvable
|
Aug 13, 2024 |
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Episode 361 - Nick Miller talks about being part of the show, the need for human connection, and trusting your crazy ideas
|
Aug 06, 2024 |
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Episode 360 - Tim Murphy talks about high-quality food, repurposing retail, and the power of people
|
Jul 30, 2024 |
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Episode 359 - Lessons from CNC24
|
Jul 23, 2024 |
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Episode 358 - Minisode - The Cost of Not Recovering
|
Jul 16, 2024 |
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Episode 357 - Justin Rink talks about the View Boston experience, entrepreneurial leadership, and the importance of starting with people
|
Jul 09, 2024 |
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Episode 356 - Minisode - The Mid-Year Resolutionary Check In
|
Jul 02, 2024 |
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Episode 355 - Mike Rotondo talks about the balance of art and process, avoiding brand creep, and pushing for what's possible
|
Jun 25, 2024 |
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Episode 354 - Minisode - The Grocery Store
|
Jun 18, 2024 |
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Episode 353 - Mike Lusky talks about embracing history, shifting culture, and the importance of mentors
|
Jun 11, 2024 |
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Episode 352 - Melissa Oviedo talks about sustainable growth, building perspectives, and asking the right questions
|
Jun 04, 2024 |