The CXChronicles Podcast
By Adrian Brady-Cesana
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Category: Entrepreneurship
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Episodes: 269
Description
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future!
| Episode | Date |
|---|---|
|
Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty
|
Jun 25, 2026 |
|
Top 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker
|
May 13, 2026 |
|
Treat Every Customer Like Your Best Customer | Josh Schachter
|
Apr 28, 2026 |
|
Connecting Your Data To Milestone Moments That Drive Customer Growth | Jack Siney
|
Apr 16, 2026 |
|
AI For Superhuman Customer Support | Ryan Wang
|
Feb 24, 2026 |
|
CXWeekly Update | AI's Impact On Customer & Employee Experience
|
Feb 18, 2026 |
|
Insurance Companies Doubling Down On CX | Todd Breton & Eileen Potter
|
Feb 03, 2026 |
|
The Voice Layer For AI In The Real World | Sagi Reuven
|
Jan 28, 2026 |
|
Building All-in-One Customer Insight & Action Platform | Dave Rennyson
|
Dec 16, 2025 |
|
AI Powered Customer Intelligence To Grow Your Business | Varun Sharma
|
Dec 02, 2025 |
|
One Click Bug Reports Devs Love | Matt Rubright
|
Nov 18, 2025 |
|
Empower Your Business Through Salesforce Utilization | Marcus Smith
|
Nov 12, 2025 |
|
CXWeekly Update | Make Happiness A Habit
|
Nov 12, 2025 |
|
Build & Deploy AI Support Agents In Minutes | Valerie Li
|
Oct 06, 2025 |
|
CXWeekly Update | Lessons From 5 Years Building CXChronicles
|
Oct 02, 2025 |
|
Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
|
Sep 24, 2025 |
|
Charting Your Path To Success | Adam Coffey
|
Sep 16, 2025 |
|
Creating Human Delivered, Digitally Enabled Services | Mario Baddour
|
Sep 09, 2025 |
|
Uncomplicate Your IT and Customer Service | Mika Yamamoto
|
Aug 27, 2025 |
|
Simplify Your Customer Interactions Today | Maxime Marchand
|
Aug 18, 2025 |
|
Accelerate Your AI Strategy With Amazon Web Services | Pasquale DeMaio
|
Jul 30, 2025 |
|
CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event
|
Jun 19, 2025 |
|
Bringing Hallmark Moments To The Business World | Patrick McCullough
|
Jun 09, 2025 |
|
TaskUs Human Centered, AI Amplified | Joe Anderson
|
Jun 02, 2025 |
|
CX Excellence Through AI Innovation | Live From Cyara XChange 2025
|
Apr 09, 2025 |
|
Avaya Experience Platform - The Future Of CX Today | Tony Lama
|
Mar 10, 2025 |
|
Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
|
Mar 04, 2025 |
|
Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
|
Feb 18, 2025 |
|
Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
|
Feb 11, 2025 |
|
Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
|
Jan 30, 2025 |
|
Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
|
Dec 10, 2024 |
|
Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
|
Dec 03, 2024 |
|
Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World
|
Nov 25, 2024 |
|
Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
|
Nov 12, 2024 |
|
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
|
Nov 05, 2024 |
|
CXCP Live At QuestionPro's XDay 2024 In Austin, TX
|
Oct 27, 2024 |
|
Driving Growth Through High Velocity Market Research | Gary Pansino
|
Oct 15, 2024 |
|
Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran
|
Oct 08, 2024 |
|
Removing The Rocks From Any Customer Journey | Sean Albertson
|
Sep 26, 2024 |
|
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
|
Sep 20, 2024 |
|
Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes
|
Sep 03, 2024 |
|
Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
|
Aug 26, 2024 |
|
Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
|
Aug 19, 2024 |
|
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
|
Aug 14, 2024 |
|
Easing E-Commerce Pains One Click At A Time | Lee Roquet
|
Aug 05, 2024 |
|
Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey
|
Jul 29, 2024 |
|
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
|
Jul 22, 2024 |
|
American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
|
Jul 15, 2024 |
|
America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood
|
Jul 02, 2024 |
|
Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana
|
Jun 24, 2024 |
|
Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade
|
Jun 18, 2024 |
|
CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso
|
Jun 07, 2024 |
|
CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso
|
Jun 06, 2024 |
|
How Customer Onboarding Leads To Customer Success & Retention | Richard Convery
|
Jun 04, 2024 |
|
The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love
|
May 27, 2024 |
|
How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention
|
May 27, 2024 |
|
Building Your Company's Voice of Customer Dashboards & Reporting
|
Apr 29, 2024 |
|
How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton
|
Apr 16, 2024 |
|
Turning Customers Into Raving Fans | Mario Matulich
|
Apr 02, 2024 |
|
CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU
|
Mar 19, 2024 |
|
CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker
|
Mar 12, 2024 |
|
CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI
|
Mar 06, 2024 |
|
CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX
|
Feb 28, 2024 |
|
CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO
|
Feb 19, 2024 |
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CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group
|
Feb 06, 2024 |
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CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024
|
Jan 23, 2024 |
|
CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP
|
Dec 27, 2023 |
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CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert
|
Nov 16, 2023 |
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CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente
|
Nov 01, 2023 |
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CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted
|
Oct 24, 2023 |
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CXChronicles Podcast 212 with Tom Martin, CEO at Glance
|
Oct 17, 2023 |
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CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner
|
Oct 10, 2023 |
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CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows
|
Oct 04, 2023 |
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CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism
|
Sep 21, 2023 |
|
CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder
|
Sep 12, 2023 |
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CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply
|
Aug 28, 2023 |
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CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio
|
Aug 21, 2023 |
|
CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom
|
Aug 08, 2023 |
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CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar
|
Jul 25, 2023 |
|
CXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of Northpass
|
Jul 18, 2023 |
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CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother
|
Jun 28, 2023 |
|
CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs
|
May 22, 2023 |
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CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel
|
May 09, 2023 |
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CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops
|
May 01, 2023 |
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CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX
|
Apr 18, 2023 |
|
CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions
|
Apr 03, 2023 |
|
CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions
|
Mar 21, 2023 |
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CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert
|
Mar 13, 2023 |
|
CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox
|
Mar 09, 2023 |
|
CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor.
|
Mar 01, 2023 |
|
CXChronicles Podcast 192 with Michael Israel Head of Field Service Evangelism at Zuper
|
Feb 21, 2023 |
|
CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek
|
Feb 08, 2023 |
|
CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io
|
Jan 04, 2023 |
|
CXChronicles Podcast 189 with Joel Passen, Co-Founder at Sturdy
|
Dec 15, 2022 |
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CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro
|
Nov 30, 2022 |
|
CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX
|
Nov 22, 2022 |
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CXChronicles Podcast 186 with Jay Baer, Founder of Convince & Convert
|
Nov 07, 2022 |
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CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint
|
Oct 25, 2022 |
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CXChronicles Podcast 184 with Jean Patrick, CEO at ScaleUp Edge
|
Oct 19, 2022 |
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CXChronicles Podcast 183 with Aye Moah, CEO at Boomerang
|
Oct 11, 2022 |
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CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark
|
Sep 27, 2022 |
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CXChronicles Podcast 181 with Tom Goodmanson, CEO at Calabrio
|
Sep 21, 2022 |
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CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University
|
Sep 06, 2022 |
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CXChronicles Podcast 179 with Tom Randle, CEO at Geckoboard
|
Aug 15, 2022 |
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CXChronicles Podcast 178 with Tomer Rabinovich, CEO at Top Dog Global
|
Aug 02, 2022 |
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CXChronicles Podcast 177 with Larry Yatch, CEO at SEAL Team Leaders
|
Jul 25, 2022 |
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CXChronicles Podcast 176 with Ethan Beute, Chief Evangelist at BombBomb, Podcast Host & Best-Selling Author
|
Jul 20, 2022 |
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CXChronicles Podcast 175 with Deon Nicholas, CEO & Co-Founder at Forethought AI
|
Jul 12, 2022 |
|
CXChronicles Podcast 174 with Gregorio Uglioni, The CX GoalKeeper
|
Jun 27, 2022 |
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CXChronicles Podcast 173 with Palak Dalal Bhatia, Founder & CEO at IrisAgent
|
Jun 09, 2022 |
|
CXChronicles Podcast 172 with Fang Cheng, CEO & Founder at Linc
|
Jun 01, 2022 |
|
CXChronicles Podcast 171 with Alister Esam, CEO & Founder at Process Bliss
|
May 23, 2022 |
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CXChronicles Podcast 170 with Ilenia Vidili, Customer Experience & Success Expert
|
May 16, 2022 |
|
CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess
|
May 10, 2022 |
|
CXChronicles Podcast 168 with Abby Hammer, Chief Customer Officer at ChurnZero
|
May 04, 2022 |
|
CXChronicles Podcast 167 with Chuck Frydenborg, CEO at MarketMuse
|
Apr 27, 2022 |
|
CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia
|
Apr 18, 2022 |
|
CXChronicles Podcast 165 with Aaron Biggs VP of Revenue at Deft
|
Apr 11, 2022 |
|
CXChronicles Podcast 164 with Will Haire, CEO & Founder at BellaVix
|
Apr 04, 2022 |
|
CXChronicles Podcast 163 with Nick Francis, Co-Founder & CEO at Help Scout
|
Mar 30, 2022 |
|
CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack
|
Mar 22, 2022 |
|
CXChronicles Podcast 161 with James Dodkins, CS Ambassador at Pega
|
Mar 15, 2022 |
|
CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights
|
Mar 07, 2022 |
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CXChronicles Podcast 159 with Ugis Balmaks, Founder & Managing Director at RecruiterMill
|
Mar 01, 2022 |
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CXChronicles Podcast 158 with Jonathan Shroyer, Chief Experience Officer at Arise
|
Feb 22, 2022 |
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CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche
|
Feb 15, 2022 |
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CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr
|
Feb 08, 2022 |
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CXChronicles Podcast 155 with Michael Yinger, COO & Co-Founder at Resume Sieve
|
Feb 02, 2022 |
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CXChronicles Podcast 154 with Gaurav Bhattacharya, CEO at Involve AI
|
Jan 25, 2022 |
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CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus
|
Jan 18, 2022 |
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CXChronicles Podcast 152 with Sam Ruben, Chief Sustainability Officer at Mighty Buildings
|
Jan 11, 2022 |
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CXChronicles Podcast 151 with Slobby Robby, Founder at Generation Cool
|
Jan 04, 2022 |
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CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company
|
Dec 28, 2021 |
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CXChronicles Podcast 149 with Michael Epstein from PostPilot
|
Dec 13, 2021 |
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CXChronicles Podcast 148 with Simon Severino, CEO at Strategy Sprints
|
Dec 08, 2021 |
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CXChronicles Podcast 147 with Mike Myer, CEO at Quiq
|
Nov 29, 2021 |
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CXChronicles Podcast 146 with Chelsea Bedard, Chief Revenue Officer at Cann
|
Nov 24, 2021 |
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CXChronicles Podcast 145 with Jason Hennessey, CEO at Hennessey Digital
|
Nov 17, 2021 |
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CXChronicles Podcast 144 with Dave Withers, CEO at Vertis
|
Nov 09, 2021 |
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CXChronicles Podcast 143 with Eli Schwartz, Growth Advisor & NYT Best Selling Author
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Nov 03, 2021 |
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CXChronicles Podcast 142 CXWeekly Update Top Ideas For End Of Year CX/CS Audit
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Nov 01, 2021 |
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CXChronicles Podcast 141 with Jesson Bradhshaw, CEO at Energy Ogre
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Oct 27, 2021 |
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CXChronicles Podcast 140 with Nathan Foy, CEO at Fortis
|
Oct 18, 2021 |
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CXChronicles Podcast 139 with Jose Herrera, CEO at Hire Horatio CX
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Oct 11, 2021 |
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CXChronicles Podcast 138 with Vasco Pedro, CEO at Unbabel
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Oct 05, 2021 |
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CXChronicles Podcast 137 with Dorian Stone, Head of Organizations Revenue at Grammarly
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Sep 28, 2021 |
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CXChronicles Podcast 136 with Jason Ten Pow, CEO at ONR CX
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Sep 22, 2021 |
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CXChronicles Podcast 135 with Dennis Yu, CEO at BlitzMetrics
|
Sep 14, 2021 |
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CXChronicles Podcast 134 with Nathan Joens Co Founder @ Structurely
|
Sep 07, 2021 |
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CXChronicles Podcast 133 with Mahesh Ram, CEO at Solvvy
|
Aug 24, 2021 |
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CXChronicles Podcast 132 with Eric Gibbs President, Americas @ Ouriginal
|
Aug 16, 2021 |
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CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency
|
Aug 10, 2021 |
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CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony
|
Jul 26, 2021 |
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CXChronicles Podcast Episode 129 with Michael Scharff CEO & Co-Founder of Evolv AI
|
Jul 21, 2021 |
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CXChronicles Podcast 128 with Brittany Hodak, Chief Customer Officer at Experience.com
|
Jul 08, 2021 |
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CXChronicles Podcast 127 with Stefan Smulders, CEO @ Expandi.io
|
Jun 28, 2021 |
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CXChronicles Podcast Episode 126 with Deb Coviello, The Drop In CEO
|
Jun 18, 2021 |
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CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly
|
Jun 07, 2021 |
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CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs
|
Jun 02, 2021 |
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CXChronicles Podcast Episode 123 with Lee Roquet, Chief Customer Officer at Yellowfin
|
May 25, 2021 |
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CXChronicles Podcast Episode 122 with Chris Hull, Chief Product Officer at Otus
|
May 18, 2021 |
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CXChronicles Podcast Episode 121 with Brandon Dufour, CEO The Next Street
|
May 10, 2021 |
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CXChronicles Podcast Episode 120 with Paul Rutter Cruise & Entertainment Director @ Royal Caribbean
|
May 05, 2021 |
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CXChronicles Podcast Episode 119 with Dr. Daryl Connolly, MD
|
Apr 28, 2021 |
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CXChronicles Podcast Episode 118 Armen Petrosian, Co-Founder & CMO at DISQO
|
Apr 15, 2021 |
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CXChronicles Podcast Episode 117 Max Gladysh Co-Founder BotsCrew
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Apr 06, 2021 |
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CXChronicles Podcast Episode 116 with Chris Thomas, Short-Term Real Estate Expert
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Mar 29, 2021 |
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CXChronicles Podcast Episode 115 with Jim Coleman, Co-Founder at xFusion
|
Mar 15, 2021 |
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CXChronicles Podcast Episode 114 with Jake Sorofman & Ross G D. Fulton
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Mar 03, 2021 |
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CXChronicles Podcast Episode 113 with Kevin Richman from Column
|
Feb 25, 2021 |
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CXChronicles Podcast Episode 112 Klaus-M. Schremser Building Growth at Usersnap
|
Feb 10, 2021 |
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CXChronicles Podcast Episode 111 Aaron Scott Young, Chairman of Laughlin Associates, Inc.
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Jan 28, 2021 |
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CXChronicles Podcast Episode 110 with Nicole Garberg VP of CX at Engine
|
Jan 19, 2021 |
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CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group
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Jan 11, 2021 |
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CXChronicles Podcast Episode 108 with Oliver Ginsburg Head of Customer Experience at Public
|
Jan 04, 2021 |
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CXChronicles Podcast Episode 107 with Tom Ottaiano CEO of Today's Business
|
Dec 21, 2020 |
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CXChronicles Podcast Episode 106 with Mark Victor Hansen & Crystal Dwyer Hansen
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Dec 14, 2020 |
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CXChronicles Podcast Episode 105 with Saksham Sharda CIO at Outgrow
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Dec 08, 2020 |
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CXChronicles Podcast Episode 104 with Michael Loban, Chief Growth Officer at InfoTrust
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Nov 30, 2020 |
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CXChronicles Podcast Episode 103 with Megan Bowen from Refine Labs
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Nov 23, 2020 |
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CXChronicles Podcast Episode 102 with Merrill Chandler, Founder of Get Fundable
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Nov 16, 2020 |
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CXChronicles Podcast Episode 101 with Chip Bell
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Nov 09, 2020 |
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CXChronicles Podcast Episode 100 Celebrating the 100th Episode Milestone
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Oct 29, 2020 |
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CXChronicles Podcast Episode 99 Tyler Ornstein CEO at Tyler's Coffee
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Oct 20, 2020 |
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CXChronicles Podcast Episode 98 with Daniel Ramsey CEO MyOutDesk
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Oct 13, 2020 |
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CXChronicles Podcast Episode 97 with Mark McClure EVP Customer Experience at Babel Street
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Oct 07, 2020 |
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CXChronicles Podcast Episode 96 with Robin Marcenac Head of CX at Pypestream
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Sep 28, 2020 |
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CXChronicles Podcast Episode 95 Kathy Dalpes VP of Global Customer Support at Zendesk
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Sep 21, 2020 |
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CXChronicles Podcast Episode 94 with Brandon Rosipko, Director of CX Transformation at Alorica
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Sep 09, 2020 |
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CXChronicles Podcast Episode 93 with Jeroen Corthout CEO of Salesflare
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Sep 01, 2020 |
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CXChronicles Podcast Episode 92 with Megan Holsinger from JB Sales Training
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Aug 25, 2020 |
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CXChronicles Podcast Episode 91 CXWeekly Update Top 10 Ways to Segment Customers
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Aug 18, 2020 |
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CXChronicles Podcast Episode 90 CXWeekly 6 Reasons to Invest in Customer Feedback
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Aug 10, 2020 |
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CXChronicles Podcast Episode 89 with Brian Wallace Founder of NowSourcing
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Jul 27, 2020 |
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CXChronicles Podcast Episode 88 with Ian Reynolds from Zibtek
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Jul 14, 2020 |
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CXChronicles Podcast Episode 87 CXWeekly Update 6 Reasons Your Strategy Isn't Working
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Jul 01, 2020 |
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CXChronicles Podcast Episode 86 with Ashvin Vaidyanathan Chief Customer Officer from Gainsight
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Jun 22, 2020 |
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CXChronicles Podcast Episode 85 CXWeekly Updated Team Collaboration during COVID19
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Jun 15, 2020 |
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CXChronicles Podcast Episode 84 CXWeekly Update COVID19 CX Best Practices
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May 15, 2020 |
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CXChronicles Podcast Episode 83 with GQ Fu Co-Founder of LTVplus
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Apr 24, 2020 |
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CXChronicles Podcast Episode 82 with Steve Scher
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Apr 15, 2020 |
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CXChronicles Podcast Episode 81 CXWeekly Update Remote CX Optimization
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Apr 11, 2020 |
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CXChronicles Podcast Episode 80 with Brian Merz from Slack
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Mar 27, 2020 |
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CXChronicles Podcast Episode 79 CXWeekly Update COVID19 CX Ideas
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Mar 21, 2020 |
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CXChronicles Podcast Episode 78 with Jim Tincher
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Feb 26, 2020 |
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CXChronicles Podcast Episode 77 with Mike Wittenstein from Storyminers
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Feb 17, 2020 |
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CXChronicles Podcast Episode 76 CXWeekly on Optimizing Your CX
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Feb 08, 2020 |
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CXChronicles Podcast Episode 75 with Geno Church
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Jan 24, 2020 |
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CXChronicles Podcast Episode 74 CXWeekly Update on 2020 Goals for Improving Your CX!
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Jan 15, 2020 |
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CXChronicles Podcast Episode 73 with JT McCormick CEO of Scribe Media
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Dec 18, 2019 |
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CXChronicles Podcast Episode 72 CXWeekly Update from Comcast CX Technology Day
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Nov 13, 2019 |
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CXChronicles Podcast Episode 71 with Robert Castles from PMG
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Oct 31, 2019 |
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CXChronicles Podcast Episode 70 with J.Money from Budgets Are Sexy
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Oct 08, 2019 |
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CXChronicles Podcast Episode 69 CXWeekly Update on CX Trends To Help Your Business
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Oct 02, 2019 |
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CXChronicles Podcast Episode 68 with Alex Genov from Zappos
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Sep 17, 2019 |
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CXChronicles Podcast Episode 67 CXWeekly Update 7 Ideas to Create Amazing CX
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Sep 10, 2019 |
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CXChronicles Podcast Episode 66 with Liz Tsai CEO of HiOperator
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Sep 04, 2019 |
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CXChronicles Podcast Episode 65 -- CXWeekly Update on How Chatbots Can Help Your Business!
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Aug 26, 2019 |
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CXChronicles Podcast Episode 64 -- CXWeekly Update on 6 CX Roles To Consider While Building Your Team
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Aug 23, 2019 |
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CXChronicles Podcast Episode 63 -- CXWeekly Update, How CX Has a Direct Impact on Your Company's Bottom Line!
|
Aug 12, 2019 |
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CXChronicles Podcast Episode 62 with Andrew Stapleton VP of Customer Success at G2 Crowd
|
Aug 05, 2019 |
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CXChronicles Podcast Episode 61 with Erik Huberman, CEO of Hawke Media -Forbes 30 under 30
|
Jul 16, 2019 |
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CXChronicles Podcast Episode 60 with Roger Dooley - Author, Podcaster, Forbes Contributor & Entrepreneur
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Jun 26, 2019 |
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CXChronicles Podcast Episode 59 with John DiJulius, Chief Revolution Officer of the DiJulius Group
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Jun 11, 2019 |
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CXChronicles Podcast Episode 58 with Dan Gingiss
|
May 30, 2019 |
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CXChronicles Podcast Episode 57 with Samuel Morhaim CEO of Vantage IO
|
May 21, 2019 |
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CXChronicles Podcast Episode 56 with Jeff Gothelf, Author of Lean UX & Sense & Respond
|
May 09, 2019 |
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CXChronicles Podcast Episode 55 -- CXWeekly Update 10 Ways to Boost Customer Empathy Skills
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Apr 18, 2019 |
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CXChronicles Podcast Episode 54 CXWeekly Update Voice Search & Smart Speakers CX
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Mar 21, 2019 |
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CXChronicles Podcast Episode 53 with Kyle McSlarrow SVP of Customer Experience & Journey Design from Comcast
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Mar 11, 2019 |
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CXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service Guru
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Mar 04, 2019 |
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CXChronicles Podcast Episode 51 -- CXWeekly Update Key Positions on Your CX Team!
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Feb 25, 2019 |
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CXChronicles Podcast Episode 50 -- CXWeekly Why Customer Surveys are Critical For Your Business!
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Feb 18, 2019 |
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CXChronicles Podcast Episode 49 -- CXWeekly Update Tips for Customer Retention!
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Feb 11, 2019 |
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CXChronicles Podcast Episode 48 -- CXWeekly Update Why Your Customers Are Always Right!
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Jan 26, 2019 |
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CXChronicles Podcast Episode 47 -- CXWeekly Update How to Create a CX Culture Within Your Company
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Jan 17, 2019 |
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CXChronicles Podcast Episode 46 -- CXWeekly Update Tips for Improving Your Employee Experience
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Jan 07, 2019 |
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CXChronicles Podcast Episode 45 -- with Allen Beers from Greenhouse
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Dec 07, 2018 |
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CXChronicles Podcast Episode 44 -- CXWeekly Update on What Makes a Great CXRep
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Nov 28, 2018 |
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CXChronicles Podcast Episode 43 -- with Ilana Brown from Seven Rooms
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Nov 19, 2018 |
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CXChronicles Podcast Episode 42 -- CXWeekly Update How to Build a Voice of Customer Program
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Oct 22, 2018 |
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CXChronicles Podcast Episode 41 -- CXWeekly Update 6 CX Metrics for Success!
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Oct 15, 2018 |
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CXChronicles Podcast Episode 40 -- CXWeekly on Customer Journey Mapping
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Sep 11, 2018 |
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CXChronicles Podcast Episode 39 -- CXWeekly Update on Complimenting Sales with CX
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Aug 29, 2018 |
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CXChronicles Podcast Episode 38 -- CXWeekly Update Ways to Improve Your CSAT Reporting!
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Aug 23, 2018 |
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CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment
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Aug 16, 2018 |
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CXChronicles Podcast Episode 36 with Mario Sansalone, Head of CX at Grindr
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Aug 07, 2018 |
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CXChronicles Podcast Episode 35 -- with Shep Hyken, New York Time's Best Selling Author
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Jul 31, 2018 |
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CXChronicles Podcast Episode 34 -- Cyrpto, Blockchain and Venture Capital with Ryan O'Connor
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Jul 24, 2018 |
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CXChronicles Podcast Episode 33 -- with Derek Mihalicz, Head of CX from Unyte in Toronto
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Jul 17, 2018 |
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CXChronicles Podcast Episode 32 -- CX Weekly Update CX Top Reason Consumer picks Brand
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Jul 09, 2018 |
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CXChronicles Podcast Episode 31 -- with Nate Chai, Head of CX from Thumbtack
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Jun 27, 2018 |
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CXChronicles Podcast Episode 30 -- CX Weekly Streaming Services vs. Cable TV CSAT Results
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Jun 13, 2018 |
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CXChronicles Podcast Episode 29 -- CX Weekly Update Tribute to Anthony Bourdain
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Jun 12, 2018 |
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CXChronicles Podcast Episode 28 -- CX Weekly Update, 13 Ideas to Improve your CSAT Reporting
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May 31, 2018 |
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CXChronicles Podcast Episode 27 -- with Abdullah Khan, Head of Customer Support @ FuboTV
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May 23, 2018 |
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CXChronicles Podcast Episode 26 -- with Garrett Smith, Founder of Repcheckup & Pitch and Pivot
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May 18, 2018 |
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CXChronicles Podcast Episode 25 -- CX Weekly Update -- 10 Things Not To Do With Your Customer
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May 15, 2018 |
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CXChronicles Podcast Episode 24 -- CX Weekly Update -- Top 20 Customer Review Sites
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May 11, 2018 |
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CXChronicles Podcast Episode 23 -- CX Weekly Update -- Design Thinking's impact on CX
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May 07, 2018 |
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CXChronicles Podcast Episode 22 -- Steven Carleton, Founder of Customer Matters & former CX Executive at Ebay
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Apr 26, 2018 |
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CXChronicles Podcast Episode 21 -- 4 CX Myths Holding Your Business Back!
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Apr 25, 2018 |
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CXChronicles Podcast Episode 20 -- Matthew Friedman, Head of Customer Experience @ Cleanly
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Apr 23, 2018 |
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CXChronicles Podcast Episode 19 -- Connor Gillivan from FreeeUp talks CX!
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Apr 19, 2018 |
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CX Chronicles Podcast Episode 18 -- Top 10 Signs its time to invest in CX technology
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Apr 18, 2018 |
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CXChronicles Podcast Episode 17 -- with Laura Marciano Head of Customer Experience Live at Vimeo
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Apr 13, 2018 |
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CXChronicles Podcast Episode 16 -- with Mac Hansen former tech-giant Head of CX
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Apr 06, 2018 |
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CXChronicles Podcast Episode 15 Operation CXC Reboot -- calling all CX Leaders!
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Mar 28, 2018 |
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CXChronicles Podcast Episode 14 -- with Bryan Mecozzi founder of Black Iron Bystro
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Mar 27, 2018 |