Windshield Time
By Chris Elmore
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Subscribers: 6
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Episodes: 100
Description
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
| Episode | Date |
|---|---|
|
Stop Showing All 4 Options at Once (Here's Why You're Losing the Sale)
|
Apr 15, 2026 |
|
Why Customers Push Back on Your Recommendations
|
Apr 01, 2026 |
|
The One Question That Reveals How Technicians See Their Job
|
Mar 18, 2026 |
|
Technicians: Your Job Isn't to "Just Fix it"
|
Mar 04, 2026 |
|
What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
|
Feb 18, 2026 |
|
Why Service Calls Stall After Diagnostics (and What to Do Next)
|
Feb 04, 2026 |
|
How to Document a Service Call (And Why It Protects You)
|
Jan 28, 2026 |
|
What Technicians Miss Without a Diagnostic Checklist
|
Jan 21, 2026 |
|
Why Self-Improvement Fails for Most Technicians
|
Jan 14, 2026 |
|
When Holiday Grace Runs Out: The Reset Every Technician Faces
|
Jan 07, 2026 |
|
Why the Same Objections Keep Showing Up on Your Calls (Most Replayed Moments)
|
Dec 24, 2025 |
|
Why Great Technicians Don't "Handle" Objections, They Diagnose Them.
|
Dec 17, 2025 |
|
How Techs Lose Calls (and Control) During the Holiday Season
|
Dec 10, 2025 |
|
Why Customers Need Clarity Before the Price
|
Dec 03, 2025 |
|
Stop Pushing the Fix: Why LEAP Closes Calls Without Begging
|
Nov 26, 2025 |
|
What Customers Really Decide in the First 10 Minutes of a Service Call
|
Nov 19, 2025 |
|
How Technicians Lose Customers Without Even Realizing It
|
Nov 12, 2025 |
|
Why People Don't Listen to You (and How to Fix It)
|
Nov 05, 2025 |
|
How Habits Shape 40% of Your Day (and Your Success)
|
Oct 29, 2025 |
|
How Curiosity Closes More Calls (and Builds Real Trust)
|
Oct 22, 2025 |
|
How Top Technicians Produce Revenue without Losing Integrity
|
Oct 15, 2025 |
|
Good Techs Fix. Great Techs Solve and Communicate.
|
Oct 08, 2025 |
|
The Overlooked Skills That Make Great Service Technicians
|
Oct 01, 2025 |
|
The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won't Cut It)
|
Sep 24, 2025 |
|
Where Profit Slips Away in Home Service Businesses (And How to Fix It)
|
Sep 17, 2025 |
|
Why a "Simple Fix" Costs $400: Showing Customers the Real Value of Service
|
Sep 10, 2025 |
|
How Technicians Build Confidence & Stay in Control of Service Calls
|
Sep 03, 2025 |
|
The 3 C's Every Service Technician Must Master (Confidence, Competence & Control)
|
Aug 27, 2025 |
|
Why Authority and Scarcity Make Customers Say "Yes"
|
Aug 20, 2025 |
|
How Trust and Social Proof Close Calls Before Price Matters
|
Aug 12, 2025 |
|
Reciprocity and Consistency Win Jobs Before Price Matters
|
Aug 06, 2025 |
|
6 Psychological Skills Every Tech Needs to Win Trust in the Home
|
Jul 30, 2025 |
|
Handling Know-It-All Customers Without Getting Defensive
|
Jul 16, 2025 |
|
How Techs Earn the Right to Tell Customers "That's a Bad Idea."
|
Jul 09, 2025 |
|
Professional. Expert. Authority. How to Win Trust and Earn More in the Trades
|
Jul 02, 2025 |
|
Why Homeowners Don't Understand You (And What to Do About It)
|
Jun 25, 2025 |
|
Why Techs Accidentally Sell the Cheapest Option (And How to Stop)
|
Jun 18, 2025 |
|
Busy Season Chaos? Stick to the Process or Pay the Price.
|
Jun 11, 2025 |
|
How Great Techs Present Findings Without Losing the Customer
|
Jun 04, 2025 |
|
What Most Techs Don't Realize About Price, Profit, and Staying in Business
|
May 28, 2025 |
|
How Familiarity Can Kill Trust (And How to Avoid It)
|
May 21, 2025 |
|
Disarming Difficult Customers: The 3-Step Framework That Actually Works
|
May 14, 2025 |
|
Why Great Salespeople Read People, Not Scripts
|
May 07, 2025 |
|
The Truth Behind Multiple Bids and How to Win Anyway
|
Apr 30, 2025 |
|
How to Handle the Most Emotionally Charged Objection in the Trades
|
Apr 23, 2025 |
|
What to Do When Customers Say "I Need to Think About It"
|
Apr 16, 2025 |
|
From Shutdown to $4.75M: The Fix That Changed Everything
|
Mar 27, 2025 |
|
How to Handle "I Need to Talk to My Spouse" Without Losing the Sale
|
Feb 28, 2025 |
|
The Truth About Pricing Pushback: Handling Money Objections Right
|
Feb 13, 2025 |
|
Getting 1% Better With Atomic Habits
|
Jan 29, 2025 |
|
The Number One Thing To Do In The Home
|
Jan 15, 2025 |
|
Closing the Sale is Natural
|
Dec 25, 2024 |
|
Asking Great Questions With LEAP
|
Dec 04, 2024 |
|
Three Ways Clients Pay: Money, Time, and Emotion
|
Nov 20, 2024 |
|
Handling Objections, A Christmas Story
|
Nov 06, 2024 |
|
Raising Awareness and the Prescription Pyramid
|
Oct 23, 2024 |
|
Is Creating Urgency Ethical?
|
Oct 09, 2024 |
|
Surviving the Slow Season
|
Sep 25, 2024 |
|
Training Like An Olympian
|
Sep 11, 2024 |
|
Handling Awkward Objections
|
Aug 28, 2024 |
|
Managing and Dealing With Client's Expectations
|
Aug 14, 2024 |
|
Taking Care of Mind and Body for Success in the Field
|
Jul 31, 2024 |
|
The Service Call Timeline
|
Jul 03, 2024 |
|
Understanding Input and Output KPIs
|
Jun 19, 2024 |
|
Using Scripts as a Guide
|
May 08, 2024 |
|
Curing Maintenance-Itis
|
Apr 17, 2024 |
|
Are You Having a Conversation or Conducting an Interrogation?
|
Apr 03, 2024 |
|
RES of Press Play
|
Mar 20, 2024 |
|
Painting A Clear Picture
|
Mar 06, 2024 |
|
Repair vs. Replacement in Home Services
|
Feb 07, 2024 |
|
It's an Island. If You Didn't Bring It, You Won't Find It!
|
Jan 24, 2024 |
|
The Psychology of the Service Call
|
Jan 10, 2024 |
|
Introducing Noel Tarter
|
Dec 13, 2023 |
|
Meet Joe Person
|
Nov 29, 2023 |
|
Handling Holiday Objections
|
Nov 15, 2023 |
|
Cheaper Online
|
Nov 01, 2023 |
|
Breaking Down Objections
|
Oct 18, 2023 |
|
The Basics of Handling Objections
|
Oct 04, 2023 |
|
PRESS PLAY in 3 Acts
|
Sep 20, 2023 |
|
Translation... Again
|
Sep 06, 2023 |
|
An Ethical Dilemma
|
Aug 23, 2023 |
|
What Do You Know and When Do You Know It?
|
Jul 26, 2023 |
|
The 5 Fundamental Principles of a Great Solution
|
Jul 12, 2023 |
|
FORM with Dr. Kerry Webb
|
Jun 28, 2023 |
|
Less Common Objections
|
May 31, 2023 |
|
Silence Is Your Friend
|
May 17, 2023 |
|
Decision Bombs
|
May 03, 2023 |
|
Using Your Checklist
|
Apr 26, 2023 |
|
Lost In Translation
|
Apr 05, 2023 |
|
Differences Between Service & Maintenance
|
Mar 22, 2023 |
|
Handling Unreasonable Customers
|
Mar 08, 2023 |
|
Creating Additional Value
|
Feb 22, 2023 |
|
Price Sensitivity
|
Feb 08, 2023 |
|
The Picture Of Opportunity
|
Jan 18, 2023 |
|
The 5 Keys To A Great Replacement Lead
|
Jan 04, 2023 |
|
The RE of PRESS PLAY
|
Dec 07, 2022 |
|
FEAR
|
Nov 23, 2022 |
|
Farewell to Loudermilk
|
Oct 26, 2022 |
|
Prescription Pyramid – Awareness & Stimulation
|
Sep 14, 2022 |
|
Fun With DISC Profiles
|
Aug 31, 2022 |