Making Complaints Count
By Parliamentary and Health Service Ombudsman
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Category: Government
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 1
Reviews: 0
Episodes: 61
Description
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
| Episode | Date |
|---|---|
|
Episode four | Lisa Cowley, CEO at Beacon Vision
|
Apr 23, 2025 |
|
Episode three | Dr Tony Dysart
|
Feb 10, 2025 |
|
Episode two | Bishop Dr Desmond Jaddoo MBE
|
Dec 16, 2024 |
|
Episode one | Rebecca Hilsenrath
|
Jul 26, 2024 |
|
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman
|
Mar 28, 2024 |
|
Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation
|
Mar 15, 2024 |
|
Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times
|
Feb 02, 2024 |
|
Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son
|
Sep 27, 2023 |
|
Radio Ombudsman #29 | Dr Bill Kirkup on patient safety and investigating avoidable harms
|
Jun 27, 2023 |
|
Radio Ombudsman #28 | Polly Curtis on the relationship between state and citizens
|
Oct 07, 2022 |
|
Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform
|
Jul 04, 2022 |
|
Angela MacDonald on her role as Complaints Champion for UK Government
|
May 24, 2022 |
|
Will Powell on the tragic loss of his son and his 30-year quest for justice
|
May 06, 2022 |
|
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
|
Sep 03, 2021 |
|
Day Riley on being transgender, mental health and what Pride means to her
|
Jun 24, 2021 |
|
Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom
|
Feb 12, 2021 |
|
Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID
|
Dec 02, 2020 |
|
Dame Jackie Daniel: The challenges of being a senior leader in the NHS
|
Oct 30, 2020 |
|
Sir Robert Francis: Why listening to patients is vital to improve services
|
Sep 10, 2020 |
|
Ian Trenholm: Integrity, curiosity and effective regulation
|
Jul 22, 2020 |
|
Rafael Ribó: Championing human rights
|
Jun 22, 2020 |
|
Dr Tony Dysart: Working as a GP during the coronavirus pandemic
|
May 29, 2020 |
|
Peter Tyndall: The value of the international ombudsman community
|
May 20, 2020 |
|
Rebecca Hilsenrath: Human rights challenges and opportunities
|
Jan 10, 2020 |
|
Rosemary Agnew: The benefits of being a Complaints Standards Authority
|
Nov 11, 2019 |
|
Rachel Power: Putting patients at the heart of NHS care
|
Oct 14, 2019 |
|
Marie Anderson: The case for own-initiative powers
|
Jun 28, 2019 |
|
Jenna Brown: Being an Ombuds across borders
|
Apr 05, 2019 |
|
Sir Liam Donaldson: Avoiding the avoidable to improve the safety of NHS care
|
Feb 22, 2019 |
|
Henrietta Hughes: The importance of speaking up in the NHS
|
Nov 30, 2018 |
|
Claire Murdoch: Driving improvements in NHS mental health care
|
Nov 16, 2018 |
|
James Titcombe: Making the NHS safer for patients
|
Jul 17, 2018 |
|
Emily O'Reilly: What it takes to be an effective ombudsman
|
Jun 22, 2018 |
|
Sir David Behan: The transformation of the Care Quality Commission
|
May 18, 2018 |
|
Sarah Barclay: Approaches to mediation and dispute resolution
|
Apr 13, 2018 |
|
Michael King: The challenges of being an Ombudsman: Operations, policy and reform
|
Feb 16, 2018 |
|
Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?
|
Oct 05, 2017 |