TLF Gems
By TLF Research
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Category: Business
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Episodes: 73
Description
The Podcast from TLF Research
| Episode | Date |
|---|---|
|
Onboarding, exit & acquisition
|
Mar 23, 2026 |
|
Closing the loop with customers
|
Dec 18, 2025 |
|
Action Planning from Customer Insight
|
Jul 22, 2025 |
|
TLF Conference 2024
|
Oct 08, 2024 |
|
How To Make More Impact With Your Charts
|
Sep 10, 2024 |
|
Construction Customer Insight
|
Aug 19, 2024 |
|
B2B Sampling & Response Rates
|
May 14, 2024 |
|
The Customer Experience Landscape 2024
|
Feb 16, 2024 |
|
SDI Conference – Spark 23
|
Nov 28, 2023 |
|
Does your research provide value for money?
|
Oct 12, 2023 |
|
ChatGPT, AI & The Customer Experience
|
Jun 28, 2023 |
|
Measuring Customer Satisfaction in the IT Services Sector
|
May 30, 2023 |
|
The Customer Experience Landscape 2023
|
Feb 14, 2023 |
|
The interview – Irina Poddubnaia
|
Jan 20, 2023 |
|
The Interview – Albert Evans, Part 2
|
Nov 02, 2022 |
|
Understanding customer loyalty
|
Aug 02, 2022 |
|
How NPS is Used
|
Jun 24, 2022 |
|
Using the Voice of the Customer to Change Your Organisations’ Culture
|
May 10, 2022 |
|
The Index of Consumer Sentiment
|
Apr 04, 2022 |
|
The Customer Experience Landscape 2022
|
Feb 10, 2022 |
|
The Disabled Customer Experience
|
Jan 19, 2022 |
|
The Interview – Albert Evans
|
Dec 16, 2021 |
|
What is procurement good for?
|
Nov 05, 2021 |
|
Trends in Customer Attitudes & Behaviour
|
Oct 05, 2021 |
|
The Interview – Cat Lewis
|
Aug 16, 2021 |
|
Online Customer Journey Mapping Course
|
Aug 02, 2021 |
|
How Satisfaction Pays
|
Jun 23, 2021 |
|
TLF Client Survey
|
May 25, 2021 |
|
Mitie’s NPS Success Story
|
Apr 13, 2021 |
|
Measuring trust
|
Mar 17, 2021 |
|
Book Launch: Your Customer Survey
|
Feb 15, 2021 |
|
The New Customer Experience Landscape 2021
|
Feb 10, 2021 |
|
Insight into Action
|
Jan 11, 2021 |
|
B2B Customer Journey Mapping
|
Dec 01, 2020 |
|
The interview: Chris Barnham, part 2
|
Nov 02, 2020 |
|
The interview: Chris Barnham, part 1
|
Oct 21, 2020 |
|
Benchmarking
|
Sep 17, 2020 |
|
Social Housing, Covid-19 & Customer Experience
|
Jul 14, 2020 |
|
Customer Satisfaction Ch.18: Conclusions
|
Jun 03, 2020 |
|
Customer Satisfaction Ch.17: Involving Customers
|
May 07, 2020 |
|
Customer Satisfaction Ch.16: Involving Employees
|
Apr 24, 2020 |
|
Customer Satisfaction Ch.15: Using Surveys to Drive Improvement
|
Apr 06, 2020 |
|
Customer Satisfaction Ch.14: Advanced Analysis
|
Jan 21, 2020 |
|
Customer Satisfaction Ch.13: Comparisons with Competitors
|
Dec 19, 2019 |
|
Customer Satisfaction Ch.12: Actionable Outcomes
|
Nov 18, 2019 |
|
Customer Satisfaction Ch.11: Monitoring Performance Over Time
|
Oct 18, 2019 |
|
The Interview: Chris Daffy (Part 2)
|
Sep 19, 2019 |
|
The Interview: Chris Daffy (Part 1)
|
Aug 19, 2019 |
|
The Interview: Ian Golding
|
Aug 05, 2019 |
|
Customer Satisfaction Ch.10: Basic Analysis
|
Jul 17, 2019 |
|
Customer Satisfaction Ch.9: The Questionnaire
|
Jun 19, 2019 |
|
Customer Satisfaction Ch.8: Keeping the Score
|
May 23, 2019 |
|
Customer Satisfaction Ch.7: Collecting the Data
|
Apr 24, 2019 |
|
Customer Satisfaction Ch.6: Sampling
|
Mar 28, 2019 |
|
Client Conference Special
|
Mar 26, 2019 |
|
Housing Insight Conference Special
|
Mar 14, 2019 |
|
Customer Satisfaction Ch.5: Exploratory Research
|
Mar 05, 2019 |
|
Episode 15: Top 10 Traits Recap
|
Feb 05, 2019 |
|
Episode 14: Top 10 Traits No.10: “You Said, We Did” Communication to Customers
|
Jan 24, 2019 |
|
Episode 13: Top 10 Traits No.9: A Robust Process for Handling Problems
|
Jan 17, 2019 |
|
Episode 12: Top 10 Traits No.8: Make Suppliers Responsible
|
Jan 08, 2019 |
|
Episode 11: Top 10 Traits No.7: Align Targets & Bonuses to Customer Satisfaction
|
Jan 02, 2019 |
|
Episode 10: Top 10 Traits No.6: Communication to Staff of Customer Needs
|
Dec 18, 2018 |
|
Episode 9: Ch.4 Asking the Right Questions
|
Nov 29, 2018 |
|
Episode 8: Top 10 Traits No.5: Take Action…quickly
|
Nov 22, 2018 |
|
Insight Conference Special
|
Nov 15, 2018 |
|
Episode 7: Top 10 Traits No.4: Focus on Priorities for Improvement
|
Oct 26, 2018 |
|
Episode 6: Top 10 Traits No.3: Avoiding Paralysis by Analysis
|
Oct 17, 2018 |
|
Episode 5: Top 10 Traits No.2: Understanding Perception is Reality
|
Sep 21, 2018 |
|
Episode 4: Customer Satisfaction Ch. 3
|
Aug 24, 2018 |
|
Episode 3: Top 10 Traits No. 1: Senior Management Commitment
|
Jul 24, 2018 |
|
Episode 2: Customer Satisfaction Ch. 2
|
Jul 24, 2018 |
|
Episode 1: Customer Satisfaction Ch. 1
|
Jul 16, 2018 |