Colony Confidential

By Twenty - Two Three Media

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Pest Management Pros talk about Money, Business and Family in NYC. Business and Professional Development without the suit and tie.

Episode Date
Tech talk with Jeff King
Today we're talking about some of the tech tools that are making us more productive in business.  Jeff King from Pest Rangers is all about automation and in this episode he shares some of the apps and programs he's using to make things work easier and more cost effective. If you are curious about any of these programs and how they can help in your company then this is the episode for you.




GPS Trackit



May 06, 2022
Knowing the Challenges is half of the Battle

Welcome back to the Colony Confidential Podcast, today Ed and Joe talk about some of the biggest challenges facing business owners and some of the ways we're going to overcome them.  We touch on topics like Vehicles, route optimization, onboarding new hires fast, inflation and lowering insurance costs.  Stay tuned for an episode on Pricing coming up next!

Mar 28, 2022
Meet the PMP - Jeff White

Jeff White is back with us for the first time since our first season.  A whole lot has happened since then, for one Jeff has started a spanking new business.  Today he tells us all about it and how his technical expertise can help you.

Feb 15, 2022
Integrated Pest Management 101
Revisit before we reboot.  Check out the fundamentals of Pest Control in this episode with Ed & Joe covering the basics of IPM.  Also some great stories from Ed's life in the streets.
Feb 08, 2022
Ask the Experts Q & A with Insperity

We've rounded up some listener questions so you know what that means?  It's time to call in the experts.  Jill Chapman joins us on this episode to answer these :

  • How to communicate with your team when Business is struggling?
  • What are some signs that I am micromanaging?
  • If hiring a remote worker in a different state do I pay minimum wage and file labor rules from my business location or the employee's location?


Feb 01, 2022
Meet the PMP - Family edition

In this episode, meet Ed Sheehan Jr. who joins Ed and Joe from Phoenix Az. The talk of the town - the Renotkil/Terminix news and some behind the scenes info from a former Rentokil staff member. The family is all involved in pest control, jump into their typical dinner table discussion.

Jan 13, 2022
Listener Q&A - Ask the Experts with Insperity

According to Ed he learned a lot in this episode - most importantly - that he's happy he's not running a business anymore.  #retirementgoals.  We've said it so many times before, running a business now is more complicated than ever, then sprinkle on a global pandemic.  We gathered listener questions and sat down with Jill Chapman and Lori Sweeney from Insperity.  If you don't have an HR Department, and continue to grow, you're gonna need some help.  Send in your questions to us for Ask the Expert at

Jan 03, 2022
Customer Service 2022

Here is all you need to know about Call Centers from the Customer Service Queen herself Margaret Garcia.  She's heard and seen a lot in her 20 plus years of experience in Customer service for Pest Control, Lawncare and Hvac and Margaret still swears by routine spot checks on phone calls.  Listen in for everything else new with her, Ed and Joe.

Dec 14, 2021
Upgrade your Customer Service

Grit PPO's Founder and President Margaret Garcia joins Ed and Joe in this informative episode that focusses on the front line staff and the importance of Training and Development.  Grit PPO is able to provide stellar customer service and is an outsource call center for Pest Control, Wildlife and lawn care industries. Working in a variety of softwares, Grit's team promises a human touch in a digital world.   Get a sneak peek into their operation, how they think and the keys to getting the most skilled customer service representatives in the home services industry.

Dec 02, 2021
Meet the PMP Bonus

Jeff King is known for his marketing smarts and has grown Pest Rangers in PA  into a successful and respected brand.  Listen to his story and a culture Q&A with Jill Chapman from Insperity 



Nov 11, 2021
Meet the PMP

Hi Mr. & Mrs. America, we're excited to share another installment of Meet the PMP.  Today's episode features friend of the show - Jeff King from Pest Rangers in PA.  Jeff has built a great business with his marketing smarts and is here to share some of his tips and thoughts from how he started in the industry to what he considers the biggest waste of advertising money in the industry. Listen Up and join us for more on Thursday.

Oct 26, 2021
Vaccine Mandates - How will this affect your business Operations?

Season Three will teach us more than we want to Learn??!?

Starting with vaccine mandates and how they've changed the way we do business. Since our Parent company Colony Pest Management services a lot of healthcare facilities in NYC, things changed very quickly for us.  In this episode hear how Joe made the necessary adjustments and stick around for the Insperity Q&A series coming up.

Send us an Email with your questions and hear the answer coming in October!!

Sep 23, 2021
Financial Outlook in Pest Control

Anytime we speak with Paul Giannamore, it gets better.  Understand what's going on in the world as it relates to running your small or not so small business.  It takes more than hard work, to be successful, entrepreneurs need to make sound financial decisions on a daily basis.  This is a great place to start. 

Jul 23, 2021
Stay safe from Ticks

It's The most dangerous pest in the U.S - In this episode learn how to do a tick drag and other do's and don'ts during the summer season.  Summer school Q&A is on Instagram Live every Tuesday at 7:30pm Powered by Gnowbe.  

Jul 23, 2021
Leadership Styles and Skills

Insperity's Pete Hinojosa got us together in this episode.  Part 2 follow up gets into the four personality types DISC and how they play out in the workplace.  We even get some help with our personal relationship this time LOL.  Grab the workbook so you can follow along.  Send us an email

Apr 29, 2021
Leadership in Transition with Insperity

Pete Hinojosa is Back!! joining Ed & Joe to talk about Leadership in a way that just makes sense.  We understand that today leadership and decision making is more complex than ever.  Pete and the team at Insperity are our partners in transforming, understand and increasing our efficiency in the most important aspects of running a small business.  Tune in to this week's episodes for information on Leadership Rules and Personality Types.

Apr 27, 2021
Upgrading Pest Control with Dr. Dini Miller

We're back at it with Dr. Dini Miller to talk more on cost, time and efficiency in the field.  Roaches, bedbugs, tacos - yes please.  We also talk about the future of Pest Control and how electronic insect monitoring can fit in and the challenges that need to be overcome for their success.

Apr 22, 2021
Dr. Dini Miller is in the House

One of our favorite guests Dr.  DIni Miller joins us again today - she is an esteemed professor of Urban Pest Management at Virginia Tech.

Specialising in Ed’s favorites German cockroaches and bed bugs.  We always have tons of questions for Dini and start off by talking about her students - we want to know who’s coming up in the world of entomologists.  But things get really interesting when we start talking about IPM and why we should not be asking residents to clean up for successful treatment of roach infestations. Details of what to do instead plus how our professionalism can change the perception of the Pest Management industry are all in this week’s episodes - Trust the Dr. 

Apr 20, 2021
Rise ahead of the competition in online search

Keep an eye out and stay a step ahead with the latest news in online advertising.  Daryl Margaux from Search Kings is back with todays installment.

Apr 15, 2021
What Small Business needs to Stand Out

Daryl Margaux from Search Kings in Canada sits with Joe to discuss what's new in the world of online advertising.  Get ready to hear answers to your questions on streaming media ads, what's new with Google and the steps you should be taking now, to get your business ahead of the competition.



Apr 13, 2021
Business Insurance for Home Services

Frank Macdonald joins us from Select Insurance.

Apr 06, 2021
What's the Liability?

We had the chance to catch up with our Insurance go to guy - Frank Macdonald from Select Insurance.  Frank has been a friend of the podcast from day one.  The last time we spoke it was all about disinfecting services for covid - 19 so this time around, we find out what's new, talk family and how he's been adjusting in his business.  Great advice and insight into the Cares Act, wage and hour policies and more.  

Mar 31, 2021
Our first quarter wrap - up

We've been learning and doing so much - today we're checking in, sharing more on what's to come and recapping some recent highlights.  Ed Sheehan decides to go for a pedicure - his first ever!

Mar 30, 2021
More Leadership Development

Another installment of Strategies and Insights for success in your business.  Regardless of your size - these tips are for creating a strong foundation.  Whether you're leading a company or a family, Pete helps us to understand the important things we must get right - no matter what.  Starting with Culture we cover Hiring, Liability, Communication and More - Notebooks Out.


Mar 25, 2021
Leadership Development

Our Insperity experts are back to talk with us about Leadership Development Strategies.  Join Ed, Joe and Pete for an introduction to this round of our HR series and come back on Thursday for more.

Mar 23, 2021
Meet the PMP with David Marshall

Talk about Minding your Business?

This week's PMP Spotlight takes us over to Arizona meet David Marshall, founder and owner of Arizona Pest Squad.

We talk about his start in the industry - moving from the music business. Then here come all the challenges.  Loss, Growth, marketing - it's all in here with so many tips for your business - you're going to need to listen more than once.

Mar 18, 2021
Leadership from the Start

Ed and Joe connect to talk about everything we've been learning in the past few months.  There are more challenges in today's workplace than ever before so we all have to get better.  We talk a little about Cuomo's business, company culture, tricks and tips our managers are using to stay connected with the team and foster the behaviors we're looking for. 

Mar 16, 2021
Meet the PMP

Connecting New York City and Buffalo with Ed, Joe and Audrey Hall.  A second generation PMP, Audrey started working with her father on his weekend business and now has over a dozen staff members.  Along the way, she's picked up some great insight on how to start and grow a small business and we had a great time hearing about her entrepreneurship journey. A lot of great takeaways in this one.

Mar 11, 2021
Pest Control Spring Forecast

Ed and Joe are catching up, talking about our recent and upcoming episodes and getting us prepared for the spring.  We get a lot of laughs in this episode and some great tips.  Want to connect? Send us an email

Mar 09, 2021
The Playbook for Engaging your Workforce

Finishing up our chat today with Jill who is helping us tweak and adjust to the collective head whipping of hiring through the COVID crisis.  If you listened to Part One, you'd know you should always be hiring.  In today's follow up we hear more about what people want  and how leaders can help support their teams.


Feb 25, 2021
Build your All Star Team

We're kicking off our Brand New HR Series this week.  With our special guest expert from Insperity Jill Chapman.  Jill is so full of knowledge and got us schooled on what's new in Hiring, employee engagement and even how to relate to the different generations at the office.  Join us for this informative and enlightening series that's all geared at leveling up your team.  From hiring to engagement, culture and leadership.

Want to find out more about Insperity? Click Here

Feb 23, 2021
Networking Skills for Business Now

We've always shared how networking was and remains the key to our success in business.  And while times and events have changed, we still say the same.  Ed and Joe discuss some of the tricks that helped them get new business along with some  new  Networking Tips, you may be a little rusty, so it's time to Sharpen up.  

Feb 19, 2021
Pest Control Fun and Knowledge

Catch up with our spring Q & A series.  Don't miss the HR Series starting February 23

Feb 16, 2021
Another Round of Q&A

We love answering your questions.  Send us an email



Feb 11, 2021
Pest Control Q&A

Another round of Q & A for you friends who want a professional opinion.  We answer questions on which is better to use steel wool, copper mesh and where most rodents find entry into your homes or buildings.  We talk about the one of the worst insects to try and DIY.  How a clean home can suddenly get roaches and so much more.  Send us your questions at

Feb 09, 2021
Employee Engagement Tools and Tactics

We're continuing our conversation about Teamwork in 2021.  Things have changed, no doubt about it, so you gotta understand we all have some new things to learn as a result.  Ed thinks this is the best podcast we've done - simply because he's learned so much.  Set yourself up for (more) success with this one.

Feb 04, 2021
Teamwork in 2021 takes some extra work.

Ed & Joe catch up on this week's hot topics and the burning topic on every business owners mind right now.  The team.  Employee Engagement is at an all time low - with the recent stats claiming that after the whirlwind of change that was 2020 - there's been a 57% decrease in employee engagement. What are we going to do?   Find answers of course , you ready ?

Feb 02, 2021
Ed & Joe answer your strange pest control questions

A lot of folks having sleepless nights because of bedbugs, roaches , rats even fleas!  We're going to tell you how you can find some relief and when you need to call in the professionals.  In the meantime go clean up  after yourselves ok!

Jan 28, 2021
The Scorpion King Returns

Listen in with us as we follow up with Scorpion Repel co - founder Tony Gonzales.  Hear how this new product can revolutionize your pest prevention.  In this episode Mr. America - Ed has tons of questions like "will this work on rodents?" Join us to find out more and get the full story on this brand new product.  Colony Confidential gets to the facts. Enjoy!

Jan 26, 2021
The Scorpion King Returns

Finishing up our conversation with Tony Gonzales from Scorpion Repel.  Make sure and listen to get the full story of this new product that may keep scorpions from entering your home.  Ed has tons of questions like "do you think it will stop rodents?"  Listen in to find out.

Jan 26, 2021
Ed and Joe talk about scorpions

Learning about new products is always appealing - especially when it's effective.  We hear the story of scorpion repel from one of the company's co-founders Tony Gonzales.  Join us as he shares his personal story that got him into the pest control industry after a successful career in law!  And hear about the potential next big thing! 

Jan 21, 2021
Catching Up with the Sheehans

Mr. & Mrs. America, we've got a lot going on so this episode is a nice recap and answer for one of our listeners experiencing growth in his company.

Jan 19, 2021
New Rules for Customer Service in 2021

Margaret Garcia is back in the building to give us all the tips and gems to upgrade our customer service efforts.  She's the person who stopped us from asking "how can I help you?" in order to control the call.  No-one else is doing anything remotely close to Margaret's team at Grit PPO where they can handle customers, schedule and sell for your Pest Control Company in the software of your choice.  Get ready to learn new rules with us today. 

Jan 14, 2021
How to convert social proof into sales

Reputation Management is the name of the game right now.  Jeremy Ecker is back with us to get more in depth with details on the importance of getting those business reviews

Whether you're trying to grow your business or you're trying to sell your business, either way you want it to have value and.  Think about business reviews like word of mouth on steroids.  Listen in and find out more about 2 Step Reviews on

Jan 07, 2021
Boost your Business with Reviews

Start the year off right - put your Business up front amongst a sea of competitors.  If you're not sure how or you haven't started yet, it's time to get serious about your company's reviews.

In a nutshell - it's the report card your potential customers can all see, after all doesn't everyone google and check reviews before making a purchase?  Jeremy Ecker owner of Rest Easy Pest Control and friend of our show talks to us about how he got into the Pest Control business and why he built a platform to handle reviews that's user friendly and built for ease.

Want to find out more Try 2 Step Reviews Here

Jan 05, 2021
Selling Pest Control

Ed talks residential and Joe talks Commercial  - Sales

It all comes down to personality at the end of the day.  Listen to some key tips and takeaways for hiring, coaching and motivating your sales team.

Dec 22, 2020
Ed and Joe Sheehan Talk about everything but Pest Control

Ed and Joe cover current events.  Events in the nation and in their relationship.  From employee engagement and holiday get togethers, covid testing and colonoscopies.  Nothing is off limits in this one.  And listen out for one of Ed's best "it may be time for assisted living" moments

Dec 15, 2020
Finance Talk with the Fellas

After spending the last few weeks learning from Paul Giannamore we're all in the mood for more finance talk.  This episode is one of the fan favorites  and for good reason.  A lot of great nuggets in here for you on investing and how we pick stocks. 

Dec 10, 2020
Q&A with Paul Giannamore from The Potomac Group

Ed and Joe bring some questions to the table and Paul gives us his honest and in - depth feedback on hot topics like competitive locations, stocks, what he thinks about politics and so much more!

Dec 08, 2020
The Business of Pest Control with Paul Giannamore

This episode covers more current events with the man behind multiples of million dollar deals in the Pest Industry.  We're talking setting up your business, PCT Top 100 Sales , what's coming up in 2021 and enough to keep your heads spinning.  Buckle in for this one.

Dec 03, 2020
Talking Business with Paul Giannamore

Paul is back in the hot seat and we waste no time talking about covid, business impacts and his new podcast.

Dec 01, 2020
Home Services and Residential Program Q&A

Ed & Joe Sheehan take on listener questions covering a few ways your business can keep up with the winter slump and what's going on in the K9 scent detection unit.

Running a family business is full of ups and downs

Nov 19, 2020
The Family Business

We switch gears from our residential program this week to talk family.  Parents - how are you teaching your kids about life and business?  Take a peek into what's going on in the Sheehan Family. We're back on Thursday with residential program Q & A

Nov 17, 2020
Essentials for Success in your Residential Program

There are some Must - Haves when building or setting up your residential service program.  As Ed says, get this one right or you won't go far.  This is an edit of the interview we did with Grit PPO's Margaret Garcia- Can an inbound call Processing service run your entire office operation for you? Find out Now!

Nov 13, 2020
Selling Residential Pest Control

Today we're sharing some more of the residential hacks and tricks learned and learning as we build out our new Residential program.

Ed and Joe go through some of the items needed in setting up sales compensation and the commission structure.  We discuss leads and why it's important to maintain relationships with clients.  


Nov 03, 2020
More Residential Business Talk

A recap and an Update on the details going into our new project.  We're building our new residential plan from scratch and have a lot of details and advice to get through.  

Oct 27, 2020
Building your Residential Pest Control Plan

Another installment with Carmen Reino form Anchor Pest Control.  Carmen is one of the people we speak with often to bounce ideas off.  When we want to try something new or hear another perspective, so in this episode you get to listen in as we ask questions to get us  going and thriving in the residential market.  

The ability to share information and experiences helps us all to get stronger as an industry, so listen up and get growing!

Oct 22, 2020
Keys to Success in the Residential Market

Are you in the residential Pest Control Business (or want to be)? Then this one's for you.  Steal some secrets from our friend Carmen Reino of Anchor Pest Control in NJ.  Who pivoted from majority commercial accounts to residential wins!!  He shares his residential business model - billed monthly. We go over some of the Pros and Cons of residential vs. commercial accounts and other Must-Know news and views on scheduling, what to do with bad reviews and how covid is affecting business .  

Oct 20, 2020
Nail it and Scale it

Who's ready for more?

Tommy Mello is back to continue today's round of lessons on how you can get to your first $ Million to your first 10 and beyond.  The advice in these episodes are great for any Home Services business leader who wants to think big and achieve more.  

Oct 15, 2020
Home Service Business Advice

Meet Tommy Mello, the host of Home Service Expert and brains behind a $30M Garage door company.  He has a wealth of knowledge on marketing, training and scaling and is sharing some of the secrets on how he's been able to turn his business into a machine.  You will be filled with ideas and inspiration in half hour.  Check out Tommy's episode and let us know what you think.

Oct 13, 2020
Meet the PMP

We got to know Daniel because of his social media presence.  As we continue to feature  PMP's and other business owners from across the U.S we get some details about his start in the business.  His goals for growth and get some advice on his marketing and social media strategy.  Find him at 

Oct 08, 2020
Pest Management Pro Talk

We're following up with Daniel Collins for more in - depth conversation on learning opportunities.  We hear a story about a persistent raccoon and go over the importance of having the right support in the entrepreneurship journey.  Daniel has some great questions for us as well.  Lots of takeaways for your business in this episode.


Oct 08, 2020
NPMA Pest World 2020 Q&A

The 87th Annual Pest World Convention is going virtual for the first time.  PMP's have about 87 thousand questions.  What's going on with the industry?  How is this going to work? We sat down with NPMA's CEO and Technical and Regulatory Affairs Director to get all the answers and details.  

We highlight the Pros and Cons with the facts here.  You can register at and follow us on Social Media for more!

Oct 01, 2020
The Lowdown on NPMA Virtual Pest World

After months of virtual events, trainings and meetings we gear up for Conference season and surprise - It's Virtual!!

The National Pest Management Association's Annual Trade Show is one of the industry's biggest events and has been on our Must Do list for Years.  It's been the place for education, meeting new vendors, networking and connecting with colleagues.  So when we heard it was going virtual - the questions started rolling.

Number One:  How is this going to work?

Answers - Loading Now...

Sep 29, 2020
Women in Pest Management

We continue with our badass guest Rachel Mendez and talk more about getting ahead in the business - as an owner.  How to attract more women and the benefits of being a woman in the industry. Listen up owners - if you have a hard time attracting and retaining female candidates, your answer is in this episode.

Sep 24, 2020
Meet the PMP

This week, we're hearing about Pest Control in Canada with one of our guests from Season 1. 

We met Rachel at her first Pest World in Orlando Fl in 2018 and we are thrilled to hear more about her journey as a new business owner today.  She has quite a story and is filled with ideas and passion for the field.

Sep 21, 2020
Us vs. Them

In this episode, we're going at it.  Ed takes on Amazon.  Capitalism vs. socialism featuring some favorite quotes from greats plus everything we're talking about these days in NYC.  The mindset we're taking for coping with the upcoming round of covid panic and negativity.

Check this out for another dose of Ed and Joe's advice for turning adversity into advantage and coming out on top.

Sep 17, 2020
Upcoming Industry Events 2020

Event season is usually busy come fall with Pest World, Co2 and several other leadership and business  conferences on the calendar.  This year, everything's different.  In this episode we discuss some of the key conferences, where you're going to see us this year and other stories along our new way of life.

Sep 15, 2020
Catching up from the Hamptons


We're Telling you what we've been up to and a little about what's to come.  

Back in our favorite staycation spot the Hamptons NY. Another fun episode filled with total ambiance, you'll feel like you're right there with us.


Sep 10, 2020
Meet Ed and Joe Sheehan

Ed and Joe are joined by Char Newell today for a deeper look at their Behavior Indicator Profiles.  Joe is a Captain while Ed is a maverick.  This episode gets into some the strengths and tips they can use to improve their relationship.

May 21, 2020
New Rules for Managing your Human Resources

This week Executive coach Char Newell of Your Healthy Reality joins us to answer some questions on Employee Relations and the Business journey.  Learn some of the important steps you need to take right now to set your business operations up for a (Reopening) success.

Want to know if you will benefit from coaching, find out more about Char here:

May 19, 2020
Reopening New York City

Finishing up on the last phases of Governor Cuomo's plans to reopen the city.  Then we go into HR badlands discussing @honested1's sexual preferences.  


May 14, 2020
Reopening New York City

Catching up with the details on the reopening plans for NYC.  We start with the first phases and discuss how small businesses are prepping.

May 12, 2020
Disinfecting Services - What you must know

Mr. & Mrs. America, let's wrap up the conversation on small business adding disinfecting services.  

As we continue to promote our industry with pride and integrity, we want to make sure everyone is staying safe and smart.  Please listen closely to these episodes and weigh your risk options.  

Be smart and stay safe


May 05, 2020
Business Sense

Everyone is talking about the Disinfecting jobs so we brought in Select Insurance Agency's Frank MacDonald to help clear things up for us.  He gives some behind the scenes advice and common sense advice for us to make the best decisions for ourselves.  Listen in.

Apr 30, 2020
The Latest Check - In
Apr 28, 2020
Look Sharp - A PMP and a Gentleman

We're switching Gears today to give style advice.  Not from us - but from Angel Ramos - Esquire Magazine's Best Dressed Man, celebrity personal stylist and bespoke tailor.  Known for dressing athletes, actors and television personalities, Angel gives us a peek into his business, customer service and keys to success.  

Learn how the right outfit can upgrade your presentation, confidence and routine.  Understand the difference between business casual, formal and what's appropriate for you, all while Ed gets measured for his pearl gray suit and new blazer combo.

Intimidated by all this and don't see the point? Listen and learn where to start!


Apr 27, 2020
Adding Disinfecting Services

This has been all the buzz for some weeks now and we've been straightforward with our views on this, we want to stay away from providing this services.  In this episode we discuss why Joe's having a change of heart and what he's going to do  about it all.  If you have questions on adding disinfecting services - this will give you some clarity and new concerns to consider.

Our 2 cents - Get legal counsel and call Select Insurance Agency.

Apr 23, 2020
What Now? Paul Giannamore's Financial Outlook

Paul Giannamore of The Potomac Pest Control Group joins us to talk about what's to come in Financial Matters.  

Paul pretty much talked about $2.5 billion losses in the industry in the beginning of March.  Now he answers your questions and gives his advice on how Coronavirus will affect global markets, different ways that small business can pivot and so much more.  Listen to the Pro's like we do!

Apr 16, 2020
Another week of coping strategies for the Pest Control Industry

After we talk about the new daily routines in our lives with Joey Bunz in NYC and Ed in Florida we discuss some of the unexpected ways corona virus is affecting revenue in the business.  K-9 Bedbug inspections for one.

We also check out some of the pest pressure expected in different parts of the US and give some more encouragement to our brothers in arms.

Need to refocus and find some High Value Clients ?

Click Here

Apr 14, 2020
Checking in with Ed and Joe

Catching Up with Ed and Joe as NYC continues lockdown and how the business is adjusting.

Grab our Business Continuity guide on the website

Apr 07, 2020
Coronavirus has come to town - Now What?!

Join us for the ups and downs we're dealing with now that Covid-19 has changed the way we do business.

#stay safe Mr. & Mrs. America!

Mar 26, 2020
Customer Service 2020

Customer Service as we know it today didn't always exist.  We get into some of our most memorable moments with customers that we cannot forget.  Let us know about your Customer Service nightmares at

Feb 25, 2020
The Pied Piper is Back

Hi and welcome to all our new Listeners!

Back to talking business about rodent control, business sense and getting our mindsets right for success.


Feb 13, 2020
Rat race to the bank

While Ed's on his spring break tour we talk about the latest news on rodent birth control, Contrapest and rodenticide bans in the news.  What this all means for the pest control industry and the business side that nobody else is talking about.

Feb 11, 2020
Customer Service for Home Services

More on Customer Service for Home Service Businesses

Feb 06, 2020
More Customer Service Hacks

Our Follow Up with Margaret Garcia from Grit PPO.  

Take notes or better yet, save this one for reference.  Learn about the best methods for managing your inbound phone calls.

Pest Process Outsourcing can change the way your business operates, learn more about what Grit does for Pest Control and Lawn Care companies.  And send us your customer service questions 

Feb 04, 2020
Level - Up your Customer Service

Here's the first installment of our Customer Service Series.

Meet Margaret Garcia, we sit with the Founder of Grit and get the low down on how she got her start in the business.  Haven't heard about Grit PPO?  Well get ready to learn another key step that can seriously upgrade your daily business operation.

You're Welcome!

Jan 29, 2020
Spring Break with the Sheehan's

More insight on Networking

What we're learning about Customer Service 

What's coming Next and

Ed's ready for Spring Break in Florida.

Jan 28, 2020
Networking Secrets - Pro Tips for the Service Industry

Today we continue our networking convo with some more tips and explanations on hashtags and how to use them correctly when you're working on increasing your business contacts.


Jan 23, 2020
Top Networking Secrets for Service Pros

Doesn't matter if you work in Lawn Care, Plumbing, Roofing or HVAC.  The way to grow your company in 2020 is by working on your business, not in your business.  Networking done right leaves you with Lifetime Business contacts and friends.  All the secrets are in this episode.

Jan 21, 2020
The Suite Life with Colony Confidential

Here's what we've been up to.  From the magic of vacation to the latest with Lillie Kardashian.  It's 2020 Let's Go Baby!

Going to NPMA's Eastern Conference?

We hope to see you at Harrah's Atlantic City on 1/14


Jan 09, 2020
Marketing and More for your local Business

What are your thoughts on Door to Door Sales in Pest Control or Lawn Care?  How to get the best deals from your distributor? Join us to get answers to these questions in this episode!

Jan 07, 2020
Q&A with the Multi - Million Dollar Consultant Dan Gordon

We always learn a lot from Dan Gordon.  He's one of the people who always knows what's going on in our industry.  Today he answers some of your questions about the state of Pest Control.  The next money making insect and some of the things that you shouldn't overlook.

Dec 19, 2019
A Recap
Dec 17, 2019
What you need to know about Business Insurance for 2020

In the second installment of our interview with Frank McDonald, we're talking about the importance of protecting your customers digital information with cyber insurance.  If you have recurring business (and you should) you also have credit cards on file.  Your customer information needs to be properly protected, find out more about the gaps that could end up causing you a lawsuit and get ahead of it now with some more tips from our Business Insurance Expert.

Dec 05, 2019
Get your Business Insurance Together

We interview our guy for insurance.  We always have a lot of questions when Frank McDonald from Select Insurance is in the building and this time its no different.  Frank has been in the pest control space for decades so he's seen a lot.  Check this one out for some of the latest and make sure you're covered.  Peace of mind is more affordable  than you may think.

Dec 03, 2019
Thanksgiving Sheehanigans

We reminisce on some Thanksgiving greats, and give a sneak peek into what we're working on.  Would you like to come hang out and learn with us?  Find out more by Subscribing to the Podcast and Turning on your Notifications

Happy Thanksgiving Everyone!

Nov 27, 2019
Keeping Up With the Sheehan's

The Busy Holiday Season is here.  Find out what's on our agenda and what we're working on for you listeners.

Nov 26, 2019
Celebrating Everyday Heroes - Pest Control, Community Service and Public Health

We're super excited to bring you this interview with Raymond who is passionate about giving back to his community in Spokane WA.  Bedbug free furnishings is able to heat treat furniture to eradicate bed bugs to prolong its life cycle.  If you'd like to help or support visit them at

Nov 21, 2019
Small Business Solutions - Essential Tools to Upgrade your Daily Operation

We're continuing our conversation on the tools and solutions that Small businesses need to keep operations running without having to micro - manage.  Ready to make your life easier too?  Listen to part 2 of our interview with Workwave's Kerry McCane.  Find out why Ed asked;
Where were you in 1974?

This is a detailed walk through of the product that can revolutionize the way your small business operates.
A total game changer, Are you ready?

Nov 19, 2019
Challenges in Small Business Operations

We spend so much time learning about growth, solutions and profits it may seem like the challenges and headaches that come with entrepreneurship are a thing of the past.  You would be wrong, but like today's guest Larry Izzo, we keep rolling with the punches.  
There are a lot of funny stories in pest control and some F'd up ones too.  This episode has some of both...

Nov 14, 2019
Small Business Solutions to take your Pest Control Business to the Next Level

Ed calls it turning a corner, just think of it as Levelling up for your small business.  This episode packs another installment of tech info  that you can use to automate and optimize your Pest Control start-up.  


Nov 12, 2019
Small Business Solutions - An intro to new tools in Route Optimization

Whether you're just starting out in Pest Control with fewer than five technicians or you have a Multi million dollar company with hundreds of team members.  We all agree on the importance of better productivity.

Getting your routes properly organized is a key step in Optimizing your Business Operations.  

Of course you already have enough on your plate, so let's learn how you can get it all done with the magic of science and technology.

Nov 07, 2019
Wondering why you have more problems in the Fall? Here's the answer

Occasional Invaders, Mice, Wildlife?

We have some quick tips for you on how to prepare your customers for the cooler temperatures.  Listen for some tips on how to protect yourself from crazy raccoon encounters and why your customers are having an uptick in pest activity.

Nov 05, 2019
Leading through Adversity

Happy Thursday and Happy Halloween.  It also happens to be Happy Birthday for Ed and the day of our B&G Breast Cancer Awareness Tank Giveaway!

We even have a new release, on Leading through Adversity.  We all know that it's unavoidable in adult life and in business.  Today we discuss some of the toughest challenges - hurt employees for example, and give you some of the answers that worked for us along the way.  Learning together and growing together is what we do around here.  

Oct 31, 2019
Dealing with Business Challenges - Get a Disaster Recovery Plan

$hit Happens.  Are you prepared to handle it?  We're sharing some stories of emergencies that we've had to navigate this week.  Use these lessons to help you come up with helpful steps you can use in your business.

Oct 29, 2019
Essential Tools for Pest Management Professionals - The B&G Sprayer

How much do you know about the tools in your arsenal?  Today we cover some new and not so new features of the B&G Sprayer - one of the first pieces of equipment any professional Pest Manager gets acquainted with.  

Subscribe to our YouTube channel for your chance to win the 

Pink Breast Cancer Awareness B&G from Pelsis - draws on Thursday October 31.

Oct 24, 2019
Pest World 2019 Recap and Giveaway Announcement

We're talking about Pest World 2019 - but how can we keep Ed and Joe on track? We have some great new products to share, out take on the show and our B&G Giveaway starts now - FOLLOW us on social media FB, YouTube and IG to Win!

Oct 22, 2019
Bonus Interview - from Pest World 2018

A Lil Extra Here for ya.

Oct 17, 2019
Throwback to Pest World 2018

Join us on Social Media Channels for Today's content.  

Live in San Diego CA for Pest World 2019

Oct 17, 2019
Throwback To Pest World 2018

We're reporting LIVE from Pest World 2019 in San Diego this week, catch up with some of the exclusive interviews news we scored at Orlando in 2018 when we launched the Colony Confidential Podcast.  Join us for Live coverage from this year's show on IG, Facebook and more.

Oct 15, 2019
Another Round of Answers for your Questions on Pricing

Spending more time going through your tough questions on pricing the job right.  We discuss how to go about raising the price for your existing customers and what qualifies a customer as an exception to the rules.

Join us for LIVE Coverage from Pest World 2019.  Starting on October 14th.


Oct 10, 2019
More Pricing Q&A

More on Pricing this week. This week we discuss collections and more.  Pest World San Diego is coming up. Keep an eye on our Social Media Channels for our BIG giveaway and all the latest.


Oct 08, 2019
Get your calculators out - It's time to discuss pricing

Continuing with the Money Talk, today we discuss Pricing - it can make or break your business.  This episode gets down to details of how you should approach setting up your pricing structure so you are charging a fair price for your service.  

Do you know what you're worth?

Do you know the truth cost of your technicians?

Take notes because you're going to learn a lot with this one.

Oct 06, 2019
Switching Gears and Sneak Peeks

We covered a lot of ground with Finances over the last episodes.  And we have more questions to answer - But first we take a moment and throw you a curve ball.

Hear what we've got in store for the upcoming weeks. 

Oct 01, 2019
Pricing Strategies - Your Questions Answered

The Pricing Episodes generated more mail and questions than we've ever received.  So here's your first installment of Answers on How to set pricing for a new Business owner and Tips and strategies we used to go from working in the business to working ON the business.

Sep 26, 2019
More on Pricing - Budget Tips and Building in Price Increases

Mr. & Mrs. America,

Focus on Finance continues with more on Pricing, Budgeting and special notes on how to raise prices over the course of a contract.

Sep 24, 2019
Bonus - The Future of Pest Control Business

Hear the final recommendations of what's happening in the industry and get a leg up on the competition. 

Are you primarily Commercial only business? Lessons for your future growth are in here.

Sep 17, 2019
Money Talk with Paul Giannamore

This Series packs a college level education.  Paul Giannamore of The Potomac Company does not disappoint. He tells us about his early start with entrepreneurship, starting a business selling used farming equipment throughout Europe while a student at Cornell University.  

Here's a few of the Top Things we learned...

Latin America and Eastern Europe are the new frontiers in Pest Control

Business Owners looking to break past the $1M Mark - Focus on Marketing, customers and discipline.

Ready to Blow it out the park?  Hire someone with strong internal accounting and bookkeeping skills, who can set up financial systems and KPI's before you need it.

And look our for dramatic shifts in Pest Control 

Sep 12, 2019
Money Talk with Paul Giannamore the Industry Boss of Mergers & Acquisitions

September is the month most businesses start working on budgets and forecasting.  We get it going with a bang thanks to our Incredible guest Paul Giannamore,  the kind of person who makes you feel smarter after a single conversation.  Don't take our word for it, get into this conversation and hear his take on what sets top earning companies apart, how to build a rock solid foundation for your business and the recession.

Sep 10, 2019

LIVE from The  NJPMA 72nd Annual Clinic, Trade show and clam bake.  What an event!  This is a great episode if you want to know about innovations in the industry, with guest interviews from B&G Pelsis, FiberTrap and more. 


Sep 05, 2019
The Secrets to our Success #2

Here's the rest of our discussion on what really helps to set us apart from the competition.  Learning from other people's mistakes is one sure way to be at the top of your game.  You don't have to go through the recovery after failure this time.  It's so much smarter to save your energy for the valuable lessons no one else can teach you.  Do yourself a favor and become a member Here

Sep 03, 2019
The Secrets to our Success

Hi confidants!

We had a really fake break over the last few weeks, because like most of you listening - we're always working even when we say we're not.  So maybe that is the only secret here, when you are into what you're doing, it really doesn't feel like work.  Otherwise there are no secrets to our success, because we share it all.  Listening to this episode will highlight the habits that have been game changers and the ones we're currently embracing on the road to bigger and better things.   Have you joined our membership yet? Check out our new site Here!

Aug 29, 2019
Catch Up as we prep for the NJ Trade Show and Clam Bake

Catch up with us real quick while we get ready for the NJ Trade show on August 15th Rutger's University.

We have a customer/pricing debate and some big announcements to share. Go download our ebook.

Aug 13, 2019
It's Always Tick Season

The last awful insect of our summer series - ticks!

We're giving you all the intel you need to know to keep ticks away from your home.  For starters - Don't feed the birds, try to keep all wildlife away from your property, trim the trees and shrubs no branches touching the house.  Clean up leaf litter and plant deer resistant shrubs.

Do you know how to do a tick drag? When's the last time you did one?Also we give some insight on what worked well for us when it comes to selling more tick jobs.


There's a lot to learn in this latest episode. 

Jul 25, 2019
It's Summer and the Flies Love it Too

We've been talking about the reasons you hate the summer season most.  This Time it's Fly Treatment and prevention for when you've had enough. Including the 99.99999% Guaranteed thing you're overlooking in those Commercial Kitchens and the Course of Correction that will Take Care of it - Works at home too.

Learn More about the ways you can keep your residence or office free from fruit flies or houseflies, the details on different crazy baits like bread and beer and how to use them right.

How your drains and lucky bamboo could be encouraging more fly babies, Mystery bugs and what we did on 4th of July.



Jul 09, 2019
How - To Get rid of Ants for good

We started talking about the biggest pain in the a$$ bugs of the summer a few weeks back, this time around we're back to hook you up with some info on one of the hardest pests to get rid of - if you don't know what you're doing.  Let's get into it about these ants.  The first step to success is Identification!  Making sure you know what you're treating for is so key with ants especially because there are over 1000 different species in the US and many of them look similar but may require a different process for treatment.  
Did you know that the odorous house ant lives in colonies of up to 100,000 members that can re-infest your home again and again?

There's so much more to discuss here - including

  • Pricing
  • Our preferred and recommended treatments for residential interior and exterior ant treatments
  • How to cater to ants and why you should include a follow up service.  
Jun 25, 2019
Summer Pests Reloaded

Meet Ed, Joe and some more of the Family in the Summer Pests Reloaded episode.  This one is Re-Edited and Full of Laughs 

Listen In and Enjoy.


Jun 13, 2019
It's Summer and the Mosquitos are Here

We’re talking about summer pests and get specific about mosquitos this episode gives you specific recommendations on how to treat and why they're so difficult to get rid of.  Also some little known facts about how they behave and the dangerous diseases they carry.  Did you know that Mosquitos prefer beer drinkers?

Find out what the Ed and Joe have been up to.  Sign up to get your cheat sheet for getting rid of mosquitos on our website Here

Jun 07, 2019
NYPMA's Spring Fling - Meet the Titans

Colony Confidential records LIVE at the Annual New York Pest Management Association's Spring Meeting.  Meet the city's PMP's, owners and manufacturers behind the Business, and hear about their paths to success in the business .

May 06, 2019
Our First LIVE Training is Sold Out!

We believe that training doesn't have to be boring.  That's why we're here!

Catch all the details of the Training and Networking Opportunity for you to hang with Ed and Joe on Spring Tour NYC 2019!

Apr 23, 2019
Get ready to Dominate in your City

We finish up our discussion on the State of the Union. Pest Control Union that is...and Make a very Special Announcement.  Register for the Upcoming Webinar on getting Google Guaranteed in your city.  Space is Limited.  Click the Link  to Sign Up.  

Apr 18, 2019
April 2019 State of the Union Address

Catch Up Here as we make some Big Announcements

Ed and Joe talk about some recent travels, smuggled coffee beans

the true story of Ed’s now famous scar.

And things get a little crazy talking about California's proposed rodenticide ban.

Apr 16, 2019
Ask the Experts - FAQ on spring pests
Homeowners always have questions about Pest Invaders. We come to the rescue with FREE Advice you can use again and again to keep your
Family, Home and Community #safe #healthy and more#comfortable.
Subscribe and Never Miss an Episode of the Podcast.
Apr 04, 2019
Q & AA

Taking on some of your tough questions.  

How to become a bed bug specialist.

An expecting mom (Ed is not the father) asks about the prep before a treatment and gets answers on the alternatives for all the steps.

Plus some of the pros vs. cons of chemical and heat treatments.

Our favorite mouse traps for a person that doesn't want to use any poisons around the house.  

Exclusion made simple AND...Have you used Amazon to order chemical?  

This episode was recorded with access to a stocked bar.

Mar 21, 2019
To Arms to Arms!! the Termites are Coming

What is your time worth?

More on Termites and on pricing - How to work out the formula for pricing a job correctly and Ed's advice for doing business right.

Mar 19, 2019
Termites R Us

Termites are big business and it's their season.  We go down the list of top cities and states for termite activity right now, and discuss some of our top treatment plans, the best chemicals and techniques and tips on the tools you need to do a thorough inspection.   When Ed starts telling stories, they usually take on the feeling of true confessions, we have a couple of those in here as well.

Mar 14, 2019
Women in the Pest Control Industry

We’re featuring women in Pest Control starting with a self made entrepreneur who formed her own company in Washington D.C. EJ’s Pest Control to Lady Venom and Dr. bedbug herself!

Each of them share some of the challenges and joys they share in the business and some of their pest control horror stories.  This episode will give you some new ideas on tech, what's to come and how these women happened into their careers in Pest Control.



Mar 12, 2019
NPMA or Nah?

NPMA has been under scrutiny lately so we jump into that conversation here. 

We outline the benefits that we’ve used and let you know how you can take advantage of money saving opportunities you may not even know you’re missing.  Ed has some ideas on who they’re overlooking - snail mail to the rescue anyone? 

If you are a member, you will surely find some useful tips and if you’re not, maybe you can let us know why.  With so much information and opportunities for networking easily accesible to PMP’s -What are your thoughts on state or national Associations?

Mar 07, 2019
Legislative Leftovers

A quick snack to rap up the Legislative Day discussions and items most important to the Pest Control Biz

Mar 06, 2019
Legislative Day 2019 - from Washington D.C.

This episode breaks down some of the major issues up for discussion at Legislative Day 2019.  Joe points out some of the biggest concerns brought up by NPMA including the

H.R 345 Strengthening Mosquito Abatement for Safety and Health Act  

H.R. 890 reducing EPA Duplication to reduce pesticide enforccement act - Reduce Red Tape Act

H.R. 216 The Main Street Tax Certainty Act

Check out our website for more details.

Mar 04, 2019
Legislative Day Sheehanigans

Joe took a trip to Washington D.C for Legislative Day 2019.  Ed didn't make it since he can't go within 20 feet of Senator Charles Schumer "allegedly."


Feb 28, 2019
Continuing with Customer Service

Here we get into more rants and reviews on Customer Service and what your Business should really be looking at in terms of providing great Customer Service.  

Feb 28, 2019
Customer Service 101

Stories from the vaults on some Customer Service Lessons learned.  We take a look at the evolution of Customer Service - from Buyer Beware to Getting Reviewed online and Reputation Management being a new industry.  

Feb 26, 2019
Bonus & Bloopers

Enjoy these outtakes and some of our Best Customer Service stories. 

Feb 23, 2019
Modern Urban Living

Get a behind the scenes take on what's happening with new, big city construction.  We're talking amenities and expenses that got our heads spinning.  Electric cars Plus an epic battle between Joe and Ed that had some of us saying...Build that Wall!

Feb 19, 2019
More Business with Big Red

Get some more laughs and lessons in with another round with Big Red.  He talks about one of his most memorable cockroach encounters.  We talk more business in D.C and get some of the sales gems.  Shoutout to Flatbush Avenue Brooklyn.

Feb 14, 2019
Putting our Business in the Street

The guys bring Big Red to the table.  He's one of the best sales people we've seen in the industry and is the handler responsible for Synergy Scents South.  They reminisce on some of his most memorable jobs in Pest Control and some of the what he picked up along the journey like meeting his (former) wife and why the DMV is the best place to launch this new business.

Feb 12, 2019
Slumming it with the Sheehans

We're just getting back from some Pest Control Trips and share some of the latest and greatest with you in this episode.  Hear all about what you as a consumer should do if you suspect bedbugs at a location where you're staying.  Also more news on what's going on with Ed’s courses, teaching and credits.  The Back Story on "Ladies and Gentlemen, Mr and Mrs. America" and some other things you didn't know you needed to know.

Feb 05, 2019
The Bounce Back Part 2

Listen in with Ed and Joe answering those last Burning questions and their plans for a " Coming Out Party?"

Joe is in Kalahari for another day another convention, and there are Bedbug sightings at the hotel!

What a month January - What a month!

Jan 31, 2019
The Bounce Back - Ed Sheehan's first episode back from surgery

It's his first episode back Ladies and Gentlemen, Mr. and Mrs. America So we talk about the recovery so far and how plans for 2019 are changing - Are they?

Jan 29, 2019
Sheehan Strong Bonus Episode 2

While we’re on a mini hiatus as Ed recovers from his triple bypass surgery on 1/14, we talk about raising minimum wage, automation replacing real people and Ed's college dreams.


Jan 17, 2019
Sheehan Strong - Bonus Episode 1

We’re on a mini hiatus as Ed recovers from his triple bypass surgery on 1/14.  But we aren't going to leave you waiting and wanting. January will be packed with Mini Episodes, today listen to some advice, some talk on company culture and some shoutouts.  Thanks for all your prayers and well wishes Mr. & Mrs. America.

Jan 15, 2019
More Goal Talk with the Guys

Joe tells Ed more about the new business that he’s launching and Ed has questions like - what’s the plan B to make sure that things work out?  Joe discusses some of the packages and ideas in place for the new venture (you may want to add this to your toolkit!) Also hear why Ed wants his own IMEI.


Jan 10, 2019
New Year Same $hit

Here's our rundown of the holidays and how we ended the year in business, we're talking budget, goals, diet and the year ahead.

We share our Business tip that gets your customers on the straight and narrow when it comes to scheduling and keeping their  appointments.

And a little more on the Government shutdown and Synergy Scents South.

Jan 08, 2019
The Wrap Up

Our Final Episode of the year, some of what we learned and some of what we're looking forward to in 2019.

Thank you All & Happy New Year! 

Jan 01, 2019
The Best of 2018 - Outrageous Moments

We've had a lot of laughs over the past months.  This episode brings together some of the most outrageous moments we and some of our favorite guests shared on the podcast in 2018.  Enjoy

Dec 27, 2018
The Best of 2018 Colony Confidential Podcast Show

It's a year-end recap like only we can do.  Some of our best moments from this year's season of the show.  Catch up on some of our most talked-about stories with snippets from our HR series and more.



Dec 20, 2018
Money Movers and Makers

Today we discuss our thoughts on the newly announced acquisition that we started talking about weeks ago.  Why we think (and other experts do too) that the purchase of Assured environments by Terminix is a great thing for smaller companies.  How the 179 deduction can help you save money

And why you can expect an 8 - 14% increase in pricing in Pest control products.

2:55 The Big Buyout

12:25 Economy in 2019 - how to do well even in a tough economy

24:24 The next big thing 



Dec 13, 2018
From the CO2 Conference - Innovation in Pest Control

Amazon, Uber, Netflix - are all well known disruptive innovators who completely changed "business as usual" in their field.  So who are the innovators in Pest Control and what are they doing?  That's what we're looking at in this episode from Raleigh NC at the CO2 Conference where some of the brightest minds got together to focus on Pest Control, Lawn Care and other Home Services Businesses. 

:46 Joe tells Ed the best way to CYA. 

3:25 The Rockefeller Center Christmas tree

14:22 An 86% employee retention rate?  Here's how one company is doing it.

Also learn more about what’s new in Hiring and Retention. How to hire millennials - what to look out for and how to appeal to them.


Dec 11, 2018
Get to Work

We’re taking you back to the beginning with a listen to our very first recording... Hear some hilarious stories about Ed’s start in Pest Control


This Episode is No frills  - Hear us talk about our plans for the podcast and get a real honest look at how this all came together. 

2:10 Aggravation tax
13:35 What are you crazy?
26:15 Eddie’s got a gun
33:20  Beef with the half a lunatic in the ktichen 

Dec 06, 2018
Get Money to work for you - Getting Started with Investing

Ed and Joe are back to teaching you more of the lessons they've learned over the last 70 + years of Successful Entrepreneurship.   We all know (or at least heard) that to make money, you have to get money to work for you.

Ed started his kids out young, saving and investing $20 per paycheck from their first jobs.  Now he has been trying to get his hands on Joe's portfolio, so he can make sure he's getting the most out of his money and in this episode, we're gonna do the same for you with a quick tuneup and some questions to get you started.

Topics include:

Useful info on 401K plans

Dividend stocks vs. Roth IRA  

How to get started in the stock market