Travel & Hospitality Intelligence
By J.D. Power
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Episodes: 154
Description
Travel & Hospitality Intelligence is a monthly podcast exploring the trends shaping the travel and hospitality spaces. Join J.D. Power industry experts Michael Taylor, Andrea Stokes and Azari Jones as they unpack the latest data and share insights to help you stay ahead in a fast-moving industry.
| Episode | Date |
|---|---|
|
Spotlight: Passenger View | Ep 71
|
Apr 03, 2025 |
|
The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12
|
Mar 24, 2025 |
|
Mobility as a Service (MaaS) | Ep 70
|
Mar 21, 2025 |
|
Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11
|
Feb 23, 2025 |
|
Airline Lounges & Reward Programs| Ep 69
|
Feb 13, 2025 |
|
2025 Outlook | Insurance Intelligence Podcast | Ep 10
|
Jan 26, 2025 |
|
Holiday Travel Review + Look Ahead | Ep 68
|
Jan 16, 2025 |
|
2025 Industry Predictions | Ep 67
|
Dec 10, 2024 |
|
Biggest Stories of 2024 | Insurance Intelligence Podcast | Ep 9
|
Dec 03, 2024 |
|
Holiday Travel Trends | Ep 66
|
Nov 27, 2024 |
|
Auto Claims: The Latest Trends | Insurance Intelligence Podcast | Ep 8
|
Nov 06, 2024 |
|
Car Rental Study Results | Ep 65
|
Oct 22, 2024 |
|
Latest Study Results | Ep 64
|
Sep 24, 2024 |
|
All About Agents | Insurance Intelligence Podcast | Ep 7
|
Sep 16, 2024 |
|
Improving Policy Pricing Accuracy | Insurance Intelligence Podcast | Ep 6
|
Aug 21, 2024 |
|
Fall 2024 Travel Predictions | Ep 63
|
Aug 21, 2024 |
|
Key Takeaways from the 2024 Insurance Advisory Board Meeting | Insurance Intelligence Podcast | Ep 5
|
Jul 30, 2024 |
|
Hotel Guest Satisfaction Index Study Results | Ep 62
|
Jul 18, 2024 |
|
The Critical Driver of Auto Insurance Customer Satisfaction | Insurance Intelligence Podcast | Ep 4
|
Jun 24, 2024 |
|
What Sets Great Airports Apart? | Ep 61
|
Jun 12, 2024 |
|
Rising Prices and How to Mitigate the Impact | Insurance Intelligence Podcast | Ep 3
|
May 29, 2024 |
|
What are Airlines Prioritizing in 2024? | Ep 60
|
May 13, 2024 |
|
Weather Challenges and How to Navigate them | Insurance Intelligence Podcast | Ep 2
|
Apr 26, 2024 |
|
Summer Travel Trends and More | Ep 59
|
Apr 10, 2024 |
|
Industry Forecast: Who Will Win and Lose in 2024? | Insurance Intelligence Podcast | Ep 1
|
Mar 22, 2024 |
|
The Margaritaville Journey - Beyond Paradise | Ep 58
|
Mar 20, 2024 |
|
Travel and Hospitality Industry Preliminary Study Findings | EP 57
|
Feb 23, 2024 |
|
Travel and Hospitality Industry Predictions for 2024 | Travel & Hospitality Podcast | Ep 58
|
Jan 24, 2024 |
|
2023 Travel Year-in-Review | Ep 55
|
Dec 18, 2023 |
|
The Results Are In: The 2023 Cross-Industry Customer Service Experience Study
|
Dec 12, 2023 |
|
The Results Are In: The 2023 Cross-Industry Customer Service Experience Study
|
Dec 05, 2023 |
|
State of Customer Service: The ROI of Customer Experience
|
Dec 05, 2023 |
|
2023 Holiday Travel Outlook Preview | Travel & Hospitality Podcast | EP 54
|
Nov 22, 2023 |
|
'23 Travel App and Website Studies Results with Amit Aggarwal | Travel & Hospitality Podcast | EP 53
|
Oct 26, 2023 |
|
State of Customer Service: Exploring the Future of Customer Service
|
Sep 18, 2023 |
|
State of Customer Service: The Opportunity for Excellence
|
Sep 13, 2023 |
|
What Makes A Great Travel Website or App? | Travel & Hospitality Podcast | EP 44
|
Sep 13, 2023 |
|
State of Customer Service: The Customer Service Revolution
|
Sep 08, 2023 |
|
State of Customer Service: Navigating the Customer Experience Battlefield
|
Aug 29, 2023 |
|
What Makes A Great Airport? | Travel & Hospitality Podcast | EP 43
|
Aug 16, 2023 |
|
State of Customer Service: How to Cultivate a Customer-Driven Foundation
|
Aug 14, 2023 |
|
State of Customer Service: Creating Stand-Out Customer Experiences
|
Aug 02, 2023 |
|
We Uncover the 2023 Hotel Study Results | Travel & Hospitality Podcast | EP 52
|
Jul 27, 2023 |
|
Building Careers in Customer Service
|
Jul 25, 2023 |
|
Mind the Advice Gap
|
Jul 24, 2023 |
|
State of Customer Service: Future Customer Service Trends that Can't be Ignored
|
Jul 18, 2023 |
|
Hotels Aren’t Lowering Rates, Surprise EV Rentals and Gen AI | Travel & Hospitality Podcast | EP 51
|
Jun 26, 2023 |
|
The Recipe for a Successful Customer Experience Transformation
|
Jun 26, 2023 |
|
Unleash the Power of Incentives
|
Jun 20, 2023 |
|
Humans in the Loop Feat. Elizabeth Wolverton of Synovus
|
May 31, 2023 |
|
Humans in the Loop Feat. Elizabeth Wolverton of Synovus
|
May 30, 2023 |
|
Outlook for Summer Travel and Airline Study Results | Travel & Hospitality Podcast | EP 50
|
May 24, 2023 |
|
Sorry, I Didn’t Catch That: The Importance of Active Listening
|
May 16, 2023 |
|
Traveling with Electric Vehicles Feat. Brent Gruber | Travel & Hospitality Podcast | EP 49
|
Apr 18, 2023 |
|
Retail Customers Expectations are Changing: What You Need to Know to Keep Up
|
Mar 28, 2023 |
|
The Resurgence of Travel Credit Cards Feat. John Cabell | Travel & Hospitality Podcast | EP 48
|
Mar 20, 2023 |
|
How Will A Potential Recession Affect The Travel Industry? | Travel & Hospitality Podcast | EP 47
|
Feb 28, 2023 |
|
The Business Case for Personalization
|
Feb 24, 2023 |
|
Why the Band-aid Approach Won’t Solve Workplace Anxiety
|
Feb 23, 2023 |
|
The Rise of Robots in Retail
|
Feb 23, 2023 |
|
2023 Travel Predictions | Travel & Hospitality Podcast | EP 46
|
Jan 31, 2023 |
|
Jamie Mageau of the U.S. Travel Association | Travel & Hospitality Podcast | EP 45
|
Dec 20, 2022 |
|
Innovating the Customer Experience Podcast -- Social Impact and Brand Perception -- EP1
|
Dec 06, 2022 |
|
Introducing The Innovating the Customer Experience Podcast -- E0
|
Nov 14, 2022 |
|
Mario Rodriguez of Indianapolis International Airport | Travel & Hospitality Podcast | EP 45
|
Oct 18, 2022 |
|
Current State of the Travel Industry | J.D. Power Travel & Hospitality Podcast | EP 44
|
Aug 31, 2022 |
|
Andrea Melotti of Hard Rock International | J.D. Power Travel & Hospitality Podcast | EP 43
|
Jul 28, 2022 |
|
Andrew Watterson of Southwest Airlines | J.D. Power Travel & Hospitality Podcast | EP 42
|
Jun 09, 2022 |
|
The State of the Rental Car Market with Tyson Jominy of J.D. Power | EP 41 - May 2022
|
May 19, 2022 |
|
Winning the Battle for Talent Podcast -- EP 10 -- Ghosting
|
May 18, 2022 |
|
Alison Taylor of American Airlines | Travel & Hospitality Podcast | EP 40 - April 2022
|
Apr 26, 2022 |
|
J.D. Power Tech Support Podcast -- EP 6 – People
|
Apr 19, 2022 |
|
J.D. Power Tech Support Podcast -- EP 5 – Strategy
|
Apr 19, 2022 |
|
J.D. Power Tech Support Podcast -- EP 4 – Technology
|
Apr 19, 2022 |
|
J.D. Power Tech Support Podcast -- EP 3 – Process
|
Apr 19, 2022 |
|
Winning the Battle for Talent Podcast -- EP 9 -- Empathy
|
Apr 19, 2022 |
|
J.D. Power Tech Support Podcast -- Meet the Speaker –- Mike Noeth
|
Mar 29, 2022 |
|
J.D. Power Tech Support Podcast -- Meet the Speaker –- Greg Dickerson
|
Mar 29, 2022 |
|
J.D. Power Tech Support Podcast -- EP 2 -- Industry Trends
|
Mar 29, 2022 |
|
Winning the Battle for Talent Podcast -- EP 8 -- 4 Imperatives for the Frontline Supervisor: Pt. 4
|
Mar 22, 2022 |
|
Winning the Battle for Talent Podcast -- EP 7 -- 4 Imperatives for the Frontline Supervisor: Pt. 3
|
Mar 15, 2022 |
|
Winning the Battle for Talent Podcast -- EP 6 -- 4 Imperatives for the Frontline Supervisor: Pt. 2
|
Mar 07, 2022 |
|
Winning the Battle for Talent Podcast -- EP 5 -- 4 Imperatives for the Frontline Supervisor: Pt. 1
|
Mar 02, 2022 |
|
J.D. Power Travel & Hospitality Podcast -- Exclusive Insight -- Passenger View
|
Feb 10, 2022 |
|
Winning the Battle for Talent Podcast -- EP 4 -- The Supervisor: Part 2
|
Feb 10, 2022 |
|
Special Feature: Technology Support
|
Feb 09, 2022 |
|
Winning the Battle for Talent Podcast -- EP 3 -- The Supervisor: Part 1
|
Feb 01, 2022 |
|
Winning the Battle for Talent Podcast -- EP 2 -- Quit Rate
|
Jan 26, 2022 |
|
Winning the Battle for Talent Podcast -- EP 1 -- The Level Setting Episode
|
Jan 18, 2022 |
|
J.D. Power Travel & Hospitality Podcast – Episode 37, November 2021
|
Jan 04, 2022 |
|
J.D. Power Travel & Hospitality Podcast – Episode 38, December 2021
|
Jan 04, 2022 |
|
What Does Digital Retailing Mean to Dealers, Lenders and Shoppers?
|
Dec 17, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 36, October 2021
|
Nov 30, 2021 |
|
Valuation Services Podcast EP 5: Used Battery Electric Vehicle Market: Is it Charged Up?
|
Sep 27, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 35, August 2021
|
Aug 25, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 34, July 2021
|
Jul 22, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 33, June 2021
|
Jun 25, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 32, May 2021
|
May 26, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 31, April 2021
|
May 03, 2021 |
|
Golden Age of Used Vehicles Podcast: Why The Transformation of J.D. Power Valuation Services Matters
|
Mar 23, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 30, February 2021
|
Mar 01, 2021 |
|
J.D. Power Travel & Hospitality Podcast – Episode 29, January 2021
|
Jan 27, 2021 |
|
J.D. Power Work-At-Home Podcast - Episode 8
|
Jan 19, 2021 |
|
J.D. Power Work-At-Home Podcast - Episode 7
|
Dec 08, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 28, November 2020
|
Dec 02, 2020 |
|
J.D. Power Work-At-Home Podcast - Episode 6
|
Nov 16, 2020 |
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J.D. Power Work-At-Home Podcast - Episode 5
|
Nov 03, 2020 |
|
J.D. Power Work-At-Home Podcast - Episode 4
|
Oct 30, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 26, September 2020
|
Oct 26, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 27, October 2020
|
Oct 26, 2020 |
|
J.D. Power Work-At-Home Podcast - Episode 3
|
Sep 23, 2020 |
|
J.D. Power Work-At-Home Podcast - Episode 2, September 2020
|
Sep 14, 2020 |
|
J.D. Power Work-At-Home Podcast - Episode 1, August 2020
|
Aug 25, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 25, August 2020
|
Aug 12, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 24, July 2020
|
Jul 06, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 23, June 2020
|
Jun 03, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 22, May 2020
|
May 13, 2020 |
|
Is COVID-19 putting automated vehicles in the rear-view window?
|
May 05, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 21, April 2020
|
Apr 15, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 20, March 2020
|
Mar 24, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 19, February 2020
|
Feb 24, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 18, January 2020
|
Feb 03, 2020 |
|
J.D. Power Travel & Hospitality Podcast – Episode 17, December 2019
|
Dec 18, 2019 |
|
J.D. Power Utility Podcast, Episode 6 - November 2019
|
Nov 27, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 16, November 2019
|
Nov 21, 2019 |
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J.D. Power Travel & Hospitality Podcast – Episode 15, October 2019
|
Oct 21, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 14, September 2019
|
Sep 19, 2019 |
|
J.D. Power Utility Podcast, Episode 5 - September 2019
|
Sep 09, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 12, July 2019
|
Aug 22, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 13, August 2019
|
Aug 22, 2019 |
|
J.D. Power Utility Podcast, Episode 4 - July 2019
|
Jul 11, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 11, June 2019
|
Jun 24, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 10, May 2019
|
May 27, 2019 |
|
J.D. Power Utility Podcast – Episode 3, May 2019
|
May 20, 2019 |
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J.D. Power Travel & Hospitality Podcast – Episode 9, April 2019
|
Apr 29, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 8, March 2019
|
Mar 25, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 7, February 2019
|
Feb 25, 2019 |
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J.D. Power Utility Podcast – Episode 2, February 2019
|
Feb 20, 2019 |
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J.D. Power Travel & Hospitality Podcast – Episode 6, January 2019
|
Jan 21, 2019 |
|
J.D. Power Travel & Hospitality Podcast – Episode 5, December 2018
|
Dec 18, 2018 |
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How Wealth Management Can Integrate Human, Technological Touch Points to Maximize CX
|
Dec 17, 2018 |
|
Ben Bartosch Discusses Impact of Natural Disasters on Vehicle Pricing for Dealers and Consumers
|
Dec 03, 2018 |
|
J.D. Power Travel & Hospitality Podcast – Episode 4, November 2018
|
Dec 03, 2018 |
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Focus on SUVs, CUVs and Trucks Is Creating Strong Demand for Passenger Cars in Used Vehicle Market
|
Nov 15, 2018 |
|
Craig Martin Discusses How Digital Transformation is Key to the Future of Wealth Management
|
Nov 08, 2018 |
|
Jonathan Banks Describes How VIN Enhanced Vehicle Description Data Delivers Precision and Insight
|
Nov 07, 2018 |
|
J.D. Power Utility Podcast – Episode 1, October 2018
|
Nov 06, 2018 |
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J.D. Power Travel & Hospitality Podcast - Episode 3, October 2018
|
Oct 31, 2018 |
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Interview with J.D. Power Valuation Services' David Paris
|
Sep 24, 2018 |
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J.D. Power Travel & Hospitality Podcast - Episode 2, September 2018
|
Sep 24, 2018 |
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J.D. Power Travel & Hospitality Podcast - Episode 1, August 2018
|
Sep 06, 2018 |
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The All-New JDPower.com
|
Aug 27, 2018 |
|
Insights About The 2018 Commercial Member Health Plan Study
|
Jun 12, 2018 |
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J.D. Power’s Andrew Heath Describes the State of CX in the Water Utility Industry
|
May 24, 2018 |