Breakthrough SaaS Growth
By Jason Whitehead & Jason Noble
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Image by Jason Whitehead & Jason Noble
Category: Management
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Episodes: 133
Description
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.
| Episode | Date |
|---|---|
|
AI Agents Are Here But Who Is Accountable When They Act - with Venkat Siva
|
Sep 14, 2026 |
|
One Question That Reveals Why SaaS Customers Really Churn
|
Sep 07, 2026 |
|
Why SaaS Companies Struggle to Turn AI Into Measurable ROI
|
Sep 03, 2026 |
|
How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid
|
Sep 01, 2026 |
|
Why AI Projects Struggle to Deliver Business Value - with Eddie Irvin
|
Aug 24, 2026 |
|
Why Customer Lifetime Value Matters for SaaS Retention and Growth
|
Aug 19, 2026 |
|
Why Customer Success Leaders Must Rethink Onboarding, Value and Growth - with Jamie Bertasi
|
Aug 18, 2026 |
|
Why Customer Success at Scale Is Losing Customer Context - with Guy Nirpaz
|
Aug 17, 2026 |
|
How AI Scales Broken Promises & Damages Customer Trust (Part 3 of 3)
|
Jun 29, 2026 |
|
Why Speaking the Customer’s Language Builds Trust and Value
|
Jun 26, 2026 |
|
Why Customer Psychology Matters for SaaS Adoption and Retention
|
Jun 23, 2026 |
|
Why AI-Generated QBRs Can Mislead Customer Success Teams (Part 2 of 3)
|
Jun 22, 2026 |
|
How Customer-Led Growth Drives SaaS Retention and Expansion - with Edward Chiu
|
Jun 19, 2026 |
|
Should SaaS Companies Charge for Customer Success?
|
Jun 16, 2026 |
|
How Commercially Confident Teams Accelerate SaaS Adoption and Value - with Casey Trujillo & Todd Kirk
|
Jun 16, 2026 |
|
What Happens to SaaS When AI Becomes the Primary User?
|
Jun 15, 2026 |
|
How Customer Education Scales Customer Success Without More Headcount - with Vanessa Neurohr
|
Jun 13, 2026 |
|
How Customer Success Must Evolve for Durable SaaS Growth - with Nick Mehta
|
Jun 12, 2026 |
|
Why Customer Success Still Struggles to Deliver Commercial Impact - with Dave Jackson
|
Jun 11, 2026 |
|
Is AI Killing SaaS or Exposing Weak Products?
|
Jun 10, 2026 |
|
Why Customer Success Must Become More Commercial - with Jay Nathan
|
Jun 10, 2026 |
|
Introducing Breakthrough SaaS Growth: How SaaS Companies Keep & Grow Customers
|
Jun 09, 2026 |
|
How Coaching Builds Resilient SaaS Leaders and Teams - with Summie Yeung
|
Jun 08, 2026 |
|
Why Customer Adoption Drives SaaS Retention and Expansion
|
Jun 08, 2026 |
|
Why Customer Success Must Become Customer Growth
|
Jun 07, 2026 |
|
Why Misaligned SaaS Teams Damage Retention and Expansion
|
Jun 06, 2026 |
|
What It Takes to Become a Chief Customer Officer - with Pat Phelan
|
Jun 05, 2026 |
|
Where Account Management Ends and Customer Success Begins - with Alex Raymond
|
Jun 05, 2026 |
|
Where AI Creates Real Value in Customer Success
|
Jun 05, 2026 |
|
How Customer Success Is Evolving Beyond Churn Prevention - with Guy Nirpaz
|
Jun 04, 2026 |
|
Why SaaS Companies Need a Chief Customer Officer
|
Jun 04, 2026 |
|
Why Traditional Customer Success Is Struggling to Prove Value
|
Jun 04, 2026 |
|
How SaaS Leaders Turn Customer Centricity Into Retention and Growth
|
Jun 04, 2026 |
|
Why AI Alone Won’t Create a Lasting SaaS Advantage
|
Jun 03, 2026 |
|
How to Scale Customer Success Without Adding Headcount
|
Jun 02, 2026 |
|
Why Ideal Customer Behaviour Improves SaaS Adoption and Value
|
Jun 01, 2026 |
|
How AI Can Drive Growth in B2B SaaS
|
Jun 01, 2026 |
|
How AI-Generated Personalisation Undermines SaaS Trust (Part 1 of 3)
|
Jun 01, 2026 |
|
Why AI Is Putting SaaS Retention Under Pressure - with Josh Schachter
|
May 29, 2026 |
|
Why Weak Data Makes SaaS AI Pilots Fail After the Demo
|
May 29, 2026 |
|
Why SaaS Customer Offboarding Matters for Trust and Future Growth
|
May 29, 2026 |
|
Why Enterprise Buyers Don’t Yet Trust AI in SaaS - with Catherine Dowden-King
|
May 26, 2026 |
|
Why Treating Every Customer the Same Hurts SaaS Growth - with Christine Day
|
May 18, 2026 |
|
Why Embedded Finance Is the Next Growth Lever for Vertical SaaS - with Patrick O’Donnell
|
May 11, 2026 |
|
Why SaaS Companies Need Revenue Kickoffs, Not Sales Kickoffs - with Kristi Faltorusso
|
Mar 31, 2026 |
|
How CSMs Stay Strategic in the AI Era - with Chad Horenfeldt
|
Mar 17, 2026 |
|
How SaaS Companies Can Scale Without Sacrificing Retention or Profitability
|
Mar 10, 2026 |
|
Has Customer Success Lost Focus on Customer Value - with David Karp
|
Feb 10, 2026 |
|
How Broken Hiring Promises Damage Customer Trust and Retention - with Annette Franz
|
Nov 25, 2025 |
|
How SaaS Leaders Can Use AI Without Losing Customer Trust - with Bruce Temkin
|
Nov 04, 2025 |
|
Why Cutting Customer Success Puts SaaS Retention at Risk - with Dan Griffith
|
Oct 07, 2025 |
|
What Should Customer Success Actually Own in a SaaS Business?
|
Jun 26, 2025 |
|
Why Proactive Customer Success Must Start Before the Sale - with Dan Gianfreda
|
Jul 17, 2024 |
|
Why Customer Education Must Drive Adoption, Value and Growth - with Vicky Kennedy
|
Mar 12, 2024 |
|
Why Product and Customer Success Alignment Improves Retention and Growth - with Jennifer Chiang
|
Dec 19, 2023 |
|
What SaaS Companies Look for in Customer Success Talent - with Rohan Tailor
|
Dec 12, 2023 |
|
What Customer Success Excellence Really Looks Like - with Alex Farmer
|
Dec 06, 2023 |
|
Why SaaS Leaders Need a Long-Term Strategy for Retention and Expansion - with Jay Nathan
|
Aug 21, 2023 |
|
How Strategic Customer Success Improves Retention and Expansion - with Jay Nathan
|
Mar 23, 2023 |
|
What Customer Success Managers Need to Stay Relevant - with Maranda Dziekonski
|
Mar 14, 2023 |
|
Why Customer Success Burnout Hurts People and Performance - with Ryan Johansen
|
Mar 07, 2023 |
|
How Customer Success Operations Scales Retention and Growth - with Deborah Andrews
|
Dec 06, 2022 |
|
What SaaS Companies Should Look for When Hiring Customer Success Leaders - with Alan Fecamp
|
Nov 29, 2022 |
|
How to Reduce Risk in Complex SaaS Onboarding - with Rupesh Rao
|
Nov 25, 2022 |
|
Why Technical SaaS Products Need a Different Customer Success Model - with Manuel Harnisch
|
Oct 25, 2022 |
|
How Cost-Cutting Erodes Customer Value and Trust - with Lynn Hunsaker
|
Oct 18, 2022 |
|
How Voice of the Customer Turns Feedback Into SaaS Growth - with Dana Alvarenga
|
Aug 03, 2022 |
|
How Customer Marketing Drives SaaS Retention and Expansion - with Kristi Faltorusso
|
May 17, 2022 |
|
How Customer Communities Improve SaaS Adoption and Retention - with Ben Winn
|
May 10, 2022 |
|
Why Customer Success Needs Cross-Functional Ownership - with Harini Gokul
|
May 03, 2022 |
|
Why Customer Value Is the Foundation of Durable SaaS Growth - with Markus Rentsch
|
Apr 26, 2022 |
|
How to Scale Customer Success Without Losing Customer Value - with Kristi Faltorusso
|
Apr 19, 2022 |
|
What High-Performing Customer Success Organisations Do Differently - with Alex Farmer
|
Apr 12, 2022 |
|
How to Build Customer Success in Complex SaaS Organisations - with Irit Eizips
|
Apr 05, 2022 |
|
How Customer Stories Make SaaS Value Easier to See - with Aaron Jones
|
Mar 29, 2022 |
|
Why Customer Success Still Struggles to Scale and Prove Value - with Philipp Wolf
|
Mar 15, 2022 |
|
How Automation Scales Customer Success Without Losing Personalisation - with Dickey Singh
|
Dec 14, 2021 |
|
How Customer Support Builds Trust, Retention and Long-Term Growth - with Mara Vicente
|
Nov 22, 2021 |
|
Why Customer Success Operations Is Critical to Retention and Scale - with Chris Hicken
|
Sep 21, 2021 |
|
How AI and Predictive Analytics Are Changing Customer Success - with Prithwi Dasgupta
|
Aug 10, 2021 |
|
How to Build a Career in Customer Success - with Jared Orr
|
Jul 20, 2021 |
|
Why Customer Success Must Become Everyone’s Job - with Sasi Yajamanyam
|
Jul 13, 2021 |
|
How Better SaaS Onboarding Turns New Customers Into Loyal Champions - with Donna Weber
|
Jul 06, 2021 |
|
How Customer Success Leaders Can Prove Commercial Value - with Marty Kaufman
|
Jun 15, 2021 |
|
How SaaS Companies Move From Sales-Led to Product-Led Growth - with Esben Friis-Jensen
|
Apr 27, 2021 |
|
Why Customer Success Strategy Fails Without Operational Discipline - with Ross Fulton
|
Apr 20, 2021 |
|
How to Turn SaaS Strategy Into Measurable Customer Outcomes - with Marten Jagers
|
Apr 13, 2021 |
|
How Networking Accelerates a Career in Customer Success - with Jack Choppin
|
Mar 30, 2021 |
|
How Customer Trust Improves SaaS Retention and Growth - with Chad Horenfeldt
|
Mar 16, 2021 |
|
How Customer Journey Mapping Improves Adoption and Retention - with Mike Sasaki
|
Mar 09, 2021 |
|
Why Investors Care About Customer Success, Retention and Expansion - with Rav Daliwal
|
Mar 02, 2021 |
|
How AI and Automation Can Scale Customer Success - with Eric Kades
|
Feb 16, 2021 |
|
Why Sales Needs Customer Success Before the Deal Closes
|
Feb 09, 2021 |
|
Why Customer Outcomes Matter More Than Experience Alone - with Dave Duke & Mat Sweezey
|
Jan 27, 2021 |
|
Why Customer Centricity Must Change How SaaS Companies Make Decisions
|
Jan 13, 2021 |
|
Why Customer Success Must Keep Proving Its Value - with Dan Steinman
|
Dec 17, 2020 |
|
Why Customer Success Technology Cannot Fix a Weak Operating Model - with Adam Joseph
|
Dec 10, 2020 |
|
Are You Measuring Customer Success Activity Instead of Impact?
|
Dec 07, 2020 |
|
The Customer Success Myths Undermining SaaS Retention and Growth
|
Nov 20, 2020 |
|
Why SaaS Adoption Must Extend Beyond the Buyer - with Shanta Bodhan
|
Nov 11, 2020 |
|
What Skills Customer Success Teams Need for Specialist SaaS - with Szuyin Leow
|
Nov 04, 2020 |
|
How to Build Customer Success Around Measurable Outcomes - with Paul Henderson
|
Oct 23, 2020 |
|
Why Customers Misunderstand Customer Success and Its Value
|
Sep 30, 2020 |
|
Why Customer Success Must Be a Company-Wide Operating Model
|
Sep 16, 2020 |
|
How Customer Feedback Becomes Better SaaS Decisions - with Lauren Culbertson
|
Aug 21, 2020 |
|
Why Change Management Is Essential to SaaS Adoption and Value
|
Aug 12, 2020 |
|
How Customer Focus Creates Sustainable Business Growth - with Chris Adlard & Daniel Bausor
|
May 05, 2020 |
|
Who Should Own Renewals and Expansion in Customer Success?
|
Apr 23, 2020 |
|
How Marketing and Customer Success Drive Retention Together - with Marty Kaufman
|
Apr 15, 2020 |
|
Why SaaS Companies Must Build Customer Success From Day One
|
Apr 06, 2020 |
|
How to Succeed in Your First Year in Customer Success - with Kellie Lucas
|
Mar 30, 2020 |
|
Where Should Customer Success Sit in a SaaS Organisation?
|
Mar 09, 2020 |
|
Why Customer Success Leaders Must Move Beyond Activity and Relationships
|
Jan 27, 2020 |
|
How Proactive Customer Success Protects Retention and Customer Value
|
Dec 17, 2019 |
|
Why Product and Customer Success Need a Shared Customer Truth - with Abby Hammer
|
Dec 16, 2019 |
|
How Product-Led Customer Success Scales SaaS Growth - with Dave Jackson
|
Dec 02, 2019 |
|
Why Customer Success Must Be Built Into the Product Experience
|
Nov 21, 2019 |
|
Why Customer Success Must Extend Across Partners and Integrations
|
Oct 15, 2019 |
|
Why Customer Success Is the New Battleground for SaaS Retention and Growth
|
Sep 17, 2019 |
|
How to Transform Customer Success as Customer Expectations Rise - with Mona Yoast
|
Aug 26, 2019 |
|
How to Mature and Scale a Customer Success Team - with Lawton Ursrey
|
Aug 26, 2019 |
|
Should Customer Success Teams Hire for Domain Expertise or CS Skills?
|
Aug 13, 2019 |
|
How Digital Customer Success Scales Engagement Without Losing Value
|
Jul 24, 2019 |
|
How Customer Success Teams Build Trust From the Start - with Sue Farrance
|
Jul 01, 2019 |
|
Why SaaS Adoption Requires More Than Successful Onboarding
|
Jun 18, 2019 |
|
How to Build the Right Customer Success Technology Stack
|
May 14, 2019 |
|
Why We Created Breakthrough SaaS Growth with The Jasons
|
May 07, 2019 |
|
How Customer Success Drives Retention, Expansion and SaaS Revenue
|
Apr 20, 2019 |
|
Why Trusted Customer Relationships Drive SaaS Retention and Growth
|
Mar 27, 2019 |
|
Why Better SaaS Onboarding Improves Adoption and Retention
|
Feb 13, 2019 |
|
Why Sales and Customer Success Alignment Starts Before the Deal Closes
|
Jan 25, 2019 |
|
What Customer Centricity Really Means in SaaS
|
Jan 25, 2019 |
|
What Great Customer Success Leadership Looks Like
|
Jan 25, 2019 |