The Agile Brand™ with Greg Kihlström
By The Agile Brand
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Category: Marketing
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Episodes: 609
Description
Don't miss a thing. Hear directly from leading brands and marketing technology platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value as well as business value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
| Episode | Date |
|---|---|
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#617: Small changes that make big differences to marketing results with Jay Schwedelson, SubjectLine.com
|
Dec 20, 2024 |
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#616: Synthetic personas in market research with Ali Henriques, Qualtrics
|
Dec 18, 2024 |
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#615: Is Black Friday still the star of the holiday season? Featuring Joe Shasteen, RetailNext
|
Dec 16, 2024 |
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#614: How trust, community, and courage are reshaping brands with Chris Savage, Wistia
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Dec 13, 2024 |
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#613: Building brands through collaboration, innovation, and sustainability with Eric Liedtke, Under Armour
|
Dec 11, 2024 |
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#612: Shared understanding of business needs with Patty Soltis, Upwork
|
Dec 09, 2024 |
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#611: Optimizing e-commerce content with Ashlyn Fulton, D'Addario
|
Dec 06, 2024 |
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#610: Unlocking greater customer loyalty with Aleksander Kaczmarek, CarTrawler
|
Dec 04, 2024 |
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#609: AI-powered DXPs and brand-aware personalized CX with Kathie Johnson, CMO at Sitecore
|
Dec 02, 2024 |
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#608: Why the C-Suite needs to pay more attention to social media, with Dr. Antonis Papatsaras, Hootsuite
|
Nov 29, 2024 |
|
#607: Preparing for tiktokified journeys and the search generative experience with Izabela Misiorny, Siteimprove
|
Nov 27, 2024 |
|
#606: Connecting experimentation to business outcomes across the journey with Vijay Ganesan, Optimizely
|
Nov 25, 2024 |
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#605: AI agents working across the marketing workflow with Kevin Li, Optimizely
|
Nov 22, 2024 |
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#604: Creating a great post-purchase customer experience with Colleen Coulter, Route
|
Nov 20, 2024 |
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#603: What happens to marketers if Google is split up? Featuring Steven Read, Chief Product Officer at adMarketplace
|
Nov 18, 2024 |
|
#602: Breaking down language barriers in customer service with Mike Clifton and Max Schwendner, Alorica
|
Nov 15, 2024 |
|
#601: Improving the Customer Experience in a Feedback Recession with Isabelle Zdatny, Qualtrics
|
Nov 13, 2024 |
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#600: AI Agents in Marketing with Raj Rikhy, Microsoft
|
Nov 11, 2024 |
|
#599: Increasing AI literacy to improve outcomes with Jason Lapp, Beautiful.ai
|
Nov 08, 2024 |
|
#598: Keeping up with consumer payment preferences with Will Mavromichalis at Kount
|
Nov 06, 2024 |
|
#597: Engaging with Gen Z on retail with Teddy Solomon, Fizz
|
Nov 04, 2024 |
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#596: The impact of AI on marketing and consumer expectations with Melissa Waters, CMO at Upwork
|
Nov 01, 2024 |
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#595 State of the marketing jobs market with Sue Keith, Landrum Talent Solutions
|
Oct 30, 2024 |
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#594: Designing for infinite moments of truth with Stratton Cherouny, The Office of Experience
|
Oct 28, 2024 |
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#593: Integrating AI into enterprise marketing operations with Adam Brotman, Forum3
|
Oct 25, 2024 |
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#592: Sending the right message at the right time with John Kim, SendBird
|
Oct 23, 2024 |
|
#591: Building an accessible digital experience with Jennifer Griffin Smith, Acquia
|
Oct 21, 2024 |
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#590: AI in marketing highly regulated sectors with Nauman Hafiz, Constellation
|
Oct 18, 2024 |
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#589: Product-led Growth and AI with Sonal Mane, Databricks
|
Oct 16, 2024 |
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#588: Powering up your knowledgebase for better CX with Sophie Wyne, Ariglad
|
Oct 14, 2024 |
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#587: Aligning product and marketing in the C-suite and beyond with Tifenn Dano Kwan, Amplitude
|
Oct 11, 2024 |
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#586: Winning E-commerce By Boosting Efficiency with Tobias Sjölin, Boozt
|
Oct 09, 2024 |
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#585: Inventory management to the rescure with Riikka Söderlund, Katana
|
Oct 07, 2024 |
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#584: The power of data and AI in the enterprise with Krishnan Venkata, LatentView Analytics
|
Oct 04, 2024 |
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#583: Redefining success and failure with Jesse Tayler, Founder of TruAnon
|
Oct 02, 2024 |
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#582: Cookieless advertising in a first-party data world with Eric Wheeler, 33Across
|
Sep 30, 2024 |
|
#581 The impact of bots on the customer experience with Nanhi Singh, Thales
|
Sep 27, 2024 |
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#580: On-demand production and product data for better customer experiences with Leonard Marano, Lectra
|
Sep 25, 2024 |
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#579: Creating forever customers with Michael Mallett, Medallia
|
Sep 23, 2024 |
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#578: The future of shoppable TV with Peter Hamilton, Roku
|
Sep 20, 2024 |
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#577: Optimizing the patient experience with Tracey Schroeder, Inova Health System
|
Sep 18, 2024 |
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#576: AI and Human Creativity in Marketing with Diana Lee, Constellation
|
Sep 16, 2024 |
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#575: Telling authentic branded stories with Sophie Harris, GoDaddy
|
Sep 13, 2024 |
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#574: Building enterprise-grade Gen AI applications with Sumeet Agrawal, Informatica
|
Sep 11, 2024 |
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#573: The Relationship Between Marketing and Communications with Nikki Festa O'Brien, Greenough Communications
|
Sep 09, 2024 |
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#572: Online marketplace advertising with Regina Ye, Topsort
|
Sep 06, 2024 |
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#571: Unlock Expert Mode: Getting to a B2B E-commerce Strategy with The Office of Experience and Znode
|
Sep 04, 2024 |
|
#570: Unleashing the Power of Composable Customer Data Platforms with Kyle Martinowich, GrowthLoop
|
Sep 02, 2024 |
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#569: Building a brand that customers can't get enough of with Jon Davids
|
Aug 30, 2024 |
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#568: Digital signage and brand strategy with Misty Chalk, BrightSign
|
Aug 28, 2024 |
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#567: Engaging e-commerce customers with Daniela Jurado, VTEX
|
Aug 26, 2024 |
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#566: The future of financial services CX with Chris O'Brien, M&T Bank
|
Aug 23, 2024 |
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#565: Why journey management matters, with Eytan Hattem, Cemantica
|
Aug 21, 2024 |
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#564: The cookiepocalypse that didn't happen with Jaysen Gillespie, RTB House
|
Aug 19, 2024 |
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#563: Harnessing technology for good with Larry Weber, Racepoint Global
|
Aug 16, 2024 |
|
#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster
|
Aug 14, 2024 |
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#561: The speed of customer data (and why it matters) with Justin DeBrabant, Chief Product Officer, ActionIQ
|
Aug 12, 2024 |
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#560: Driving business value with data with Steve Fiore, Teradata
|
Aug 09, 2024 |
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#559: The shift from service to sales with Josh Feast, Cogito
|
Aug 07, 2024 |
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#558: When SMS delivers real results with John Wright, TrueDialog
|
Aug 05, 2024 |
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#557: AI and First-Party Data in Print with Stefanie Cortes, RRD
|
Aug 02, 2024 |
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#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf
|
Jul 31, 2024 |
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#555: Optimizing customer retention with Baird Hall, Churnkey
|
Jul 29, 2024 |
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#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute
|
Jul 26, 2024 |
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#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine
|
Jul 24, 2024 |
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#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore
|
Jul 22, 2024 |
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#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice
|
Jul 19, 2024 |
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#550: The science of CX with Martha Brooke
|
Jul 17, 2024 |
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#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly
|
Jul 15, 2024 |
|
#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Health
|
Jul 12, 2024 |
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#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis
|
Jul 10, 2024 |
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#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions
|
Jul 08, 2024 |
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#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
|
Jul 05, 2024 |
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#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
|
Jul 03, 2024 |
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#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
|
Jul 01, 2024 |
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#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester
|
Jun 28, 2024 |
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#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega
|
Jun 26, 2024 |
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#540: Real-world transformation with Rick Meehean, Church Mutual
|
Jun 24, 2024 |
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#539: Maximizing first-party data using AI with Tara DeZao, Pega
|
Jun 21, 2024 |
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#538: Open source in the enterprise with Jon Stewart, ZenSource
|
Jun 19, 2024 |
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#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega
|
Jun 17, 2024 |
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#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business
|
Jun 14, 2024 |
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#535: The Continued Evolution of E-commerce with Mark Simon, Celigo
|
Jun 12, 2024 |
|
#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair
|
Jun 10, 2024 |
|
#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio
|
Jun 07, 2024 |
|
#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial
|
Jun 05, 2024 |
|
#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia
|
Jun 03, 2024 |
|
#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor
|
May 31, 2024 |
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#529: Better software testing for improved CX with Stephen Feloney, Perforce
|
May 29, 2024 |
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#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase
|
May 27, 2024 |
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#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData
|
May 24, 2024 |
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#526: Building extraordinary teams with Martin Gonzalez, Google
|
May 22, 2024 |
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#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent
|
May 20, 2024 |
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#524: Gary Vaynerchuk on capturing and leveraging consumer attention
|
May 17, 2024 |
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#523: The Dojo model and its transformative effect with TEKsystems, Part 2
|
May 15, 2024 |
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#522: The Dojo model and its transformative effect with TEKsystems, Part 1
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May 13, 2024 |
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#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake
|
May 10, 2024 |
|
#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab
|
May 08, 2024 |
|
#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data
|
May 06, 2024 |
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#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks
|
May 03, 2024 |
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#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank
|
May 01, 2024 |
|
#516: Customer and data centricity with Lamees Butt, Zoovu
|
Apr 29, 2024 |
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#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group
|
Apr 26, 2024 |
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#514: Nimble customer research with Todd Horvitz, Head of Insights, HP
|
Apr 24, 2024 |
|
#513: AI & Fragmentation with Afif Khoury, SOCi
|
Apr 22, 2024 |
|
#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile
|
Apr 19, 2024 |
|
#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash
|
Apr 17, 2024 |
|
#510: Missed opportunities with AI and CX with Tony Grout, Showpad
|
Apr 15, 2024 |
|
#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health
|
Apr 12, 2024 |
|
#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega
|
Apr 10, 2024 |
|
#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media
|
Apr 08, 2024 |
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#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado
|
Apr 05, 2024 |
|
#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain
|
Apr 03, 2024 |
|
#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House
|
Apr 01, 2024 |
|
#503: Better customer insights with Matt Butler and Russ Hannig
|
Mar 29, 2024 |
|
#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze
|
Mar 27, 2024 |
|
#501: AI and the CMO with Amanda Cole, CMO at Bloomreach
|
Mar 25, 2024 |
|
#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove
|
Mar 22, 2024 |
|
#499: AI and Digital Transformation with Jonathan Boakes, Infinum
|
Mar 20, 2024 |
|
#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl
|
Mar 18, 2024 |
|
#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens
|
Mar 15, 2024 |
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#496: The link between creativity and innovation with Anne Jacoby
|
Mar 13, 2024 |
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#495: Pay transparency and the employee experience with Sydney Artt, Anaconda
|
Mar 11, 2024 |
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#494: Maximizing online marketplaces with Todd Walsh, HP
|
Mar 08, 2024 |
|
#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent
|
Mar 06, 2024 |
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#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential
|
Mar 04, 2024 |
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#491: Data collection done right with Sean Falconer, Skyflow
|
Mar 01, 2024 |
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#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia
|
Feb 28, 2024 |
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#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week
|
Feb 26, 2024 |
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#488: Learning from our data with Matt Swalley, Omneky
|
Feb 23, 2024 |
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#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI
|
Feb 21, 2024 |
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#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health
|
Feb 19, 2024 |
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#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium
|
Feb 16, 2024 |
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#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
|
Feb 14, 2024 |
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#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs
|
Feb 12, 2024 |
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#482: Making phone conversations with customer count, with Ryan Johnson, CallRail
|
Feb 09, 2024 |
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#481: Customer journey management with Stacy Sherman, Doing CX Right
|
Feb 07, 2024 |
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#480: Search and the Customer Experience, with David Ting, Zenni Optical
|
Feb 05, 2024 |
|
#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega
|
Feb 02, 2024 |
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#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale
|
Jan 31, 2024 |
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#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia
|
Jan 29, 2024 |
|
#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions
|
Jan 26, 2024 |
|
#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google
|
Jan 24, 2024 |
|
#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia
|
Jan 22, 2024 |
|
#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext
|
Jan 19, 2024 |
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#472: Improving mixed reality with Dave Kaufman, Meta
|
Jan 17, 2024 |
|
#471: Building a change maker culture with Steve Blum, Autodesk
|
Jan 15, 2024 |
|
#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk
|
Jan 12, 2024 |
|
#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify
|
Jan 10, 2024 |
|
#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix
|
Jan 08, 2024 |
|
#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications
|
Jan 05, 2024 |
|
#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere
|
Jan 03, 2024 |
|
#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData
|
Dec 29, 2023 |
|
#464: AI and Creative Work with Toby Barlow, Lafayette American
|
Dec 27, 2023 |
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#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense
|
Dec 25, 2023 |
|
#462: Collaboration for successful experimentation with Collin Crowell and James McCormick
|
Dec 22, 2023 |
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#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners
|
Dec 20, 2023 |
|
#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang
|
Dec 18, 2023 |
|
#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
|
Dec 15, 2023 |
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#458: Demystifying CX Governance with Sami Nuwar
|
Dec 13, 2023 |
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#457: Building a culture of experiementation, with Kirsty Dawe, Webeo
|
Dec 11, 2023 |
|
#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia
|
Dec 08, 2023 |
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#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero
|
Dec 06, 2023 |
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#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft
|
Dec 04, 2023 |
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#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord
|
Dec 01, 2023 |
|
#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia
|
Nov 29, 2023 |
|
#451: The Post Cookie World and CX with Carl White, Nano Interactive
|
Nov 27, 2023 |
|
#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext
|
Nov 24, 2023 |
|
#449: Making better proposals with Joe Ardeeser, Smart Pricing Table
|
Nov 22, 2023 |
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#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.
|
Nov 20, 2023 |
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#447: Innovation in content marketing with Deane Barker, Optimizely
|
Nov 17, 2023 |
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#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent
|
Nov 15, 2023 |
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#445: Headless commerce with Jim Tattersall, Rotate
|
Nov 13, 2023 |
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#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz
|
Nov 10, 2023 |
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#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint
|
Nov 08, 2023 |
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#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast
|
Nov 06, 2023 |
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#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback
|
Nov 03, 2023 |
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#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith
|
Nov 01, 2023 |
|
#439: Success in a first-party data world with Derek Slager, Amperity
|
Oct 30, 2023 |
|
#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary
|
Oct 27, 2023 |
|
#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind
|
Oct 25, 2023 |
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#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub
|
Oct 23, 2023 |
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#435: Building a culture of experimentation, Kevin Li, Optimizely
|
Oct 20, 2023 |
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#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely
|
Oct 18, 2023 |
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#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience
|
Oct 16, 2023 |
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#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha
|
Oct 13, 2023 |
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#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast
|
Oct 11, 2023 |
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#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation
|
Oct 09, 2023 |
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#429: AI & the Workforce with Jon Darbyshire, SmartSuite
|
Oct 06, 2023 |
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#428: Personalizing the Customer Journey with Trent Rossini, inQuba
|
Oct 04, 2023 |
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#427: Creating engaged teams with Kelsey Bishop, Founder at Candor
|
Oct 02, 2023 |
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#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast
|
Sep 29, 2023 |
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#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience
|
Sep 27, 2023 |
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#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB
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Sep 25, 2023 |
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#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems
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Sep 22, 2023 |
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#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute
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Sep 20, 2023 |
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#421: Agile Accessibility with Corb O'Connor, LevelAccess
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Sep 18, 2023 |
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#420: Excellent Experimentation with Dejean Brown, Optimizely
|
Sep 15, 2023 |
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#419: Headless E-commerce and CX with Chris Bach, Netlify
|
Sep 13, 2023 |
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#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise
|
Sep 11, 2023 |
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#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company
|
Sep 08, 2023 |
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#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink
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Sep 06, 2023 |
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#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX
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Sep 04, 2023 |
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#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly
|
Sep 01, 2023 |
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#413: Using qualitative customer data well with Daniel Erickson, Viable
|
Aug 30, 2023 |
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#412: Standing out in an eCommerce world, with Laura Ritchey, Radial
|
Aug 28, 2023 |
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#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast
|
Aug 25, 2023 |
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#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom
|
Aug 23, 2023 |
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#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting
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Aug 21, 2023 |
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#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas
|
Aug 18, 2023 |
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#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business
|
Aug 16, 2023 |
|
#406: State of the (recruiting) union with Sue Keith, Ceres Talent
|
Aug 14, 2023 |
|
#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall
|
Aug 11, 2023 |
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#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift
|
Aug 09, 2023 |
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#403: Building a culture of data with Aron Clymer, Data Clymer
|
Aug 07, 2023 |
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#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance
|
Aug 04, 2023 |
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#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
|
Aug 02, 2023 |
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#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion
|
Jul 31, 2023 |
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#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.
|
Jul 28, 2023 |
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#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas
|
Jul 26, 2023 |
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#397: Enterprise SEO with Adrien Menard, CEO of Botify.com
|
Jul 24, 2023 |
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#396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development
|
Jul 21, 2023 |
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#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy
|
Jul 19, 2023 |
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#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io
|
Jul 17, 2023 |
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#393: Agile supply chains, with Peter Pernot-Day, SHEIN
|
Jul 14, 2023 |
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#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ
|
Jul 12, 2023 |
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#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
|
Jul 10, 2023 |
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#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys
|
Jul 07, 2023 |
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#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox
|
Jul 05, 2023 |
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#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule
|
Jul 03, 2023 |
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#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics
|
Jun 30, 2023 |
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#386: Intrapreneurship and fostering innovation from within, with Shane Pahl
|
Jun 28, 2023 |
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#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience
|
Jun 26, 2023 |
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#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
|
Jun 23, 2023 |
|
#383: Maximizing events data with JR Sherman, CEO of RainFocus
|
Jun 21, 2023 |
|
#382: Building Customer Enagement with April Mullen, Braze
|
Jun 19, 2023 |
|
#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59
|
Jun 16, 2023 |
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#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A
|
Jun 14, 2023 |
|
#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist
|
Jun 12, 2023 |
|
#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group
|
Jun 09, 2023 |
|
#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective
|
Jun 07, 2023 |
|
#376: Improving Customer Education for Better CX with Jack Foster, Workramp
|
Jun 05, 2023 |
|
#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove
|
Jun 02, 2023 |
|
#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting
|
May 31, 2023 |
|
#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems
|
May 29, 2023 |
|
#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems
|
May 26, 2023 |
|
#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch
|
May 24, 2023 |
|
#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology
|
May 22, 2023 |
|
#369: Marketing Hiring Myths with Sue Keith, Ceres Talent
|
May 19, 2023 |
|
#368: What Exactly is Good CX? with Ginger Conlon, Genesys
|
May 17, 2023 |
|
#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy
|
May 15, 2023 |
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#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com
|
May 12, 2023 |
|
#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA
|
May 10, 2023 |
|
#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird
|
May 08, 2023 |
|
#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath
|
May 05, 2023 |
|
#362: Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM
|
May 03, 2023 |
|
#361: The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe
|
May 01, 2023 |
|
#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia
|
Apr 28, 2023 |
|
#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
|
Apr 26, 2023 |
|
#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango
|
Apr 24, 2023 |
|
#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
|
Apr 21, 2023 |
|
#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
|
Apr 19, 2023 |
|
#355: Maximizing your DXP Investments with Sue Rivero, RDA
|
Apr 17, 2023 |
|
#354: Agile marketing and the customer-centric team with Robin Ross, Costco
|
Apr 14, 2023 |
|
#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective
|
Apr 12, 2023 |
|
#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement
|
Apr 10, 2023 |
|
#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr
|
Apr 05, 2023 |
|
#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS
|
Apr 03, 2023 |
|
#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast
|
Mar 31, 2023 |
|
#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates
|
Mar 29, 2023 |
|
#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud
|
Mar 27, 2023 |
|
#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign
|
Mar 24, 2023 |
|
#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions
|
Mar 22, 2023 |
|
#343: Agile Consumer Insights with Corey Lipman, Jumpspark
|
Mar 20, 2023 |
|
#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
|
Mar 17, 2023 |
|
#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
|
Mar 15, 2023 |
|
#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
|
Mar 13, 2023 |
|
#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
|
Mar 10, 2023 |
|
#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
|
Mar 08, 2023 |
|
#337: Mental wellness and the workplace with Josh Birk, Salesforce
|
Mar 06, 2023 |
|
#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience
|
Mar 03, 2023 |
|
#335: Retention marketing and CX with Adam Robinson of Retention.com
|
Mar 01, 2023 |
|
#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience
|
Feb 27, 2023 |
|
#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing
|
Feb 24, 2023 |
|
#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent
|
Feb 22, 2023 |
|
#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath
|
Feb 20, 2023 |
|
#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely
|
Feb 17, 2023 |
|
#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA
|
Feb 15, 2023 |
|
#328: Composable platforms and the ecommerce customer experience with Filippo Conforti, Founder & CEO of Commerce Layer
|
Feb 13, 2023 |
|
#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development
|
Feb 10, 2023 |
|
#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll
|
Feb 08, 2023 |
|
#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions
|
Feb 06, 2023 |
|
#324: Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network
|
Feb 03, 2023 |
|
#323: Automation in the workplace with Shawn Herring, CMO, airSlate
|
Feb 01, 2023 |
|
#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics
|
Jan 30, 2023 |
|
#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside
|
Jan 27, 2023 |
|
#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday
|
Jan 25, 2023 |
|
#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA
|
Jan 23, 2023 |
|
#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon
|
Jan 20, 2023 |
|
#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT
|
Jan 16, 2023 |
|
#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath
|
Jan 13, 2023 |
|
#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase
|
Jan 11, 2023 |
|
#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce
|
Jan 09, 2023 |
|
#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications
|
Jan 06, 2023 |
|
#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce
|
Jan 04, 2023 |
|
#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media
|
Jan 03, 2023 |
|
#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI
|
Dec 30, 2022 |
|
#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf
|
Dec 27, 2022 |
|
#304: Employee wellbeing and expectations with Julius Geis, MUA
|
Dec 27, 2022 |
|
#307: Direct Mail in a Digital Age with Dave Fink, Postie
|
Dec 23, 2022 |
|
#306: Defining Success with Sheevaun Moran, Energetic Solutions
|
Dec 20, 2022 |
|
#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal
|
Dec 16, 2022 |
|
#303: Scaling startups with Paul Ruppert, Global Point View
|
Dec 09, 2022 |
|
#302: Authentic personal brands with Jen Dalton, BrandMirror
|
Dec 06, 2022 |
|
#301: Composable Customer Data Platforms with Florian Delval, ActionIQ
|
Dec 02, 2022 |
|
#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless
|
Nov 29, 2022 |
|
#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company
|
Nov 25, 2022 |
|
#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data
|
Nov 22, 2022 |
|
#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals
|
Nov 18, 2022 |
|
#296: Customer Success for Brand Success with Scott Salkin of Gainsight
|
Nov 15, 2022 |
|
#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive
|
Nov 11, 2022 |
|
#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage
|
Nov 08, 2022 |
|
#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience
|
Nov 04, 2022 |
|
#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr
|
Nov 01, 2022 |
|
#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants
|
Oct 28, 2022 |
|
#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent
|
Oct 21, 2022 |
|
#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group
|
Oct 18, 2022 |
|
#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium
|
Oct 14, 2022 |
|
#286: Real customer engagement with tangible results, with Mark Smith, CSG
|
Oct 11, 2022 |
|
#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely
|
Oct 07, 2022 |
|
#284: Using data to increase customer engagement, with James Manderson, Braze
|
Oct 04, 2022 |
|
#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega
|
Sep 30, 2022 |
|
#282: Transforming industries while benefiting customers with Demetrius Gray, Captain
|
Sep 27, 2022 |
|
#281: Improving the Retail Employee Experience with Melissa Wong, Zipline
|
Sep 23, 2022 |
|
#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights
|
Sep 20, 2022 |
|
#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion
|
Sep 16, 2022 |
|
#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital
|
Sep 13, 2022 |
|
#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective
|
Sep 09, 2022 |
|
#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought
|
Sep 06, 2022 |
|
#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick
|
Sep 02, 2022 |
|
#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
|
Aug 30, 2022 |
|
#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
|
Aug 26, 2022 |
|
#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
|
Aug 23, 2022 |
|
#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
|
Aug 19, 2022 |
|
#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
|
Aug 16, 2022 |
|
#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity
|
Aug 12, 2022 |
|
#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP
|
Aug 09, 2022 |
|
#267: Success with influencer marketing, with Magda Houalla, Aspire
|
Aug 05, 2022 |
|
#266: The Business Value of Partner Programs with Bernie Kassar, Xactly
|
Aug 02, 2022 |
|
#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo
|
Jul 29, 2022 |
|
#264: The Power of Customer Communities with Jake Randall of Common Room
|
Jul 26, 2022 |
|
#263: Conversational AI with Bob Summers, Goodcall
|
Jul 22, 2022 |
|
#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io
|
Jul 19, 2022 |
|
#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates
|
Jul 15, 2022 |
|
#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy
|
Jul 12, 2022 |
|
#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick
|
Jul 08, 2022 |
|
#258: Healthy Organizational Cultures with Gary David, Bentley University
|
Jul 05, 2022 |
|
#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana
|
Jul 01, 2022 |
|
#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7
|
Jun 28, 2022 |
|
#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade
|
Jun 24, 2022 |
|
#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz
|
Jun 21, 2022 |
|
#253: The Future of Nonprofits with Sindy Yeh and Steve Blair
|
Jun 17, 2022 |
|
#252: Automation in the workforce with Aaron Kwittken, PRophet
|
Jun 14, 2022 |
|
#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
|
Jun 10, 2022 |
|
#250: The Future of ESG with Chuck Amman, Semtech
|
Jun 07, 2022 |
|
#249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing
|
Jun 03, 2022 |
|
#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader
|
May 31, 2022 |
|
#247: Advertisers and Data Privacy with Cameron Horton, Attribution
|
May 27, 2022 |
|
#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems
|
May 24, 2022 |
|
#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp
|
May 20, 2022 |
|
#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur
|
May 17, 2022 |
|
#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala
|
May 13, 2022 |
|
#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf
|
May 10, 2022 |
|
#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting
|
May 06, 2022 |
|
#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast
|
May 03, 2022 |
|
#239: Career Agility with Erik Cabral, On Air Brands
|
Apr 29, 2022 |
|
#238: Success with Google Ads with Sean Marshall, Attribution
|
Apr 26, 2022 |
|
#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems
|
Apr 22, 2022 |
|
#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
|
Apr 19, 2022 |
|
#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
|
Apr 15, 2022 |
|
#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development
|
Apr 12, 2022 |
|
#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice
|
Apr 08, 2022 |
|
#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean
|
Apr 05, 2022 |
|
#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo
|
Apr 01, 2022 |
|
#230: Experience Level Agreements with Weston Morris, Unisys
|
Mar 29, 2022 |
|
#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com
|
Mar 25, 2022 |
|
#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network
|
Mar 22, 2022 |
|
#227: Telling the Story of Innovation, with Jon Ebert, John Deere
|
Mar 18, 2022 |
|
#226: Winning over CX skeptics, with Sami Nuwar, Medallia
|
Mar 15, 2022 |
|
#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within
|
Mar 11, 2022 |
|
#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants
|
Mar 08, 2022 |
|
#223: People, Processes, Technology, & CX with Steven Petruk, CGS
|
Mar 04, 2022 |
|
#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution
|
Mar 01, 2022 |
|
#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services
|
Feb 25, 2022 |
|
#220: High Performance Teams, with John Estafanous, RallyBright
|
Feb 22, 2022 |
|
#219: Lean CX with Robert Dew, CapFeather Global
|
Feb 18, 2022 |
|
#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys
|
Feb 15, 2022 |
|
#217: Continuous Growth and Career Success with Gina Tokar, Panasonic
|
Feb 11, 2022 |
|
#216: Operationalizing Great Patient Experience with Lorie Dolo
|
Feb 08, 2022 |
|
#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing
|
Feb 04, 2022 |
|
#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe
|
Feb 01, 2022 |
|
#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
|
Jan 28, 2022 |
|
#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint
|
Jan 25, 2022 |
|
#211 Demonstrating Marketing ROI with David Hiltner, Attribution
|
Jan 21, 2022 |
|
#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology
|
Jan 18, 2022 |
|
#209: Data and the Citizen Experience with Jerry Power, I3 Systems
|
Jan 14, 2022 |
|
#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce
|
Jan 11, 2022 |
|
#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies
|
Jan 07, 2022 |
|
#206: Customer Journey Management as Change Management with Erin Zentz, AARP
|
Jan 04, 2022 |
|
#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution
|
Dec 31, 2021 |
|
#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems
|
Dec 28, 2021 |
|
#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems
|
Dec 24, 2021 |
|
#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems
|
Dec 21, 2021 |
|
#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic
|
Dec 17, 2021 |
|
#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath
|
Dec 14, 2021 |
|
#199: Agile Sales & Marketing with Anthony Coppedge, IBM
|
Dec 10, 2021 |
|
#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely
|
Dec 07, 2021 |
|
#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson
|
Dec 03, 2021 |
|
#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution
|
Nov 30, 2021 |
|
#195: Search, Content Discovery & CX with Jason McClelland, Algolia
|
Nov 26, 2021 |
|
#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health
|
Nov 23, 2021 |
|
#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love
|
Nov 19, 2021 |
|
#192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela
|
Nov 16, 2021 |
|
#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte
|
Nov 12, 2021 |
|
#190: The Retail Customer Experience with Erica James, Medallia
|
Nov 09, 2021 |
|
#189: The Value of Embracing Setbacks with Mike Cirorrocco
|
Nov 05, 2021 |
|
#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau
|
Nov 02, 2021 |
|
#187: Lean AI & Marketing with Lomit Patel, Together Labs
|
Oct 29, 2021 |
|
#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue
|
Oct 26, 2021 |
|
#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews
|
Oct 22, 2021 |
|
#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency
|
Oct 19, 2021 |
|
#183: Leading by example: the role of leaders in the return to the office
|
Oct 15, 2021 |
|
#182: Agile Customer Service with Daniel Rodriguez, Simplr
|
Oct 12, 2021 |
|
#181: What we've learned (so far) from the pandemic
|
Oct 08, 2021 |
|
#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor
|
Oct 05, 2021 |
|
#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton
|
Oct 01, 2021 |
|
178: Leadership and the Patient Experience with Tracy Courtney, UPMC
|
Sep 28, 2021 |
|
#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta
|
Sep 24, 2021 |
|
#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
|
Sep 21, 2021 |
|
#175: Remote Employee Onboarding with Dave Secunda, Workbright
|
Sep 17, 2021 |
|
#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
|
Sep 14, 2021 |
|
#173: The changing role of HR with Annissa Deshpande, Loglab
|
Sep 10, 2021 |
|
#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech
|
Sep 07, 2021 |
|
#171: Meaningful Collaboration in the Workplace with Michael Barata
|
Sep 03, 2021 |
|
#170: Positive Career Changes with Jeremy Cline
|
Aug 31, 2021 |
|
#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration
|
Aug 27, 2021 |
|
#168: Regenerative Businesses with Carol Sanford
|
Aug 24, 2021 |
|
#167: Return to Work, Part 4: Different Approaches to the Return to the Office
|
Aug 20, 2021 |
|
#166: Agile M&A with Chris Von Bogdandy, Slalom
|
Aug 17, 2021 |
|
#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?
|
Aug 13, 2021 |
|
#164: Stories and the Customer Experience with Gabrielle Dolan
|
Aug 10, 2021 |
|
#163: Return to Work, Part 2: Doing "Return to the Office" Well
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Aug 06, 2021 |
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#162: Prioritizing Success with Marlo Higgins
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Aug 03, 2021 |
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#161: Return to Work, Part 1: Succeeding with a Hybrid Workforce
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Jul 30, 2021 |
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#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE
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Jul 27, 2021 |
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#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency
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Jul 23, 2021 |
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#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems
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Jul 20, 2021 |
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#157: Agile Decision Making with Diane Magers, Experience Catalysts
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Jul 16, 2021 |
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#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems
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Jul 13, 2021 |
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#155: Leadership and Living Systems with Mark Morey
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Jul 09, 2021 |
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#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems
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Jul 06, 2021 |
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#153: Attracting & Retaining Employees in a Hybrid Work Environment
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Jul 02, 2021 |
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#152: Agile Customer Experience with Steve Pappas
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Jun 29, 2021 |
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#151: Office planning for the future of work with David Cornbrooks, Savills North America
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Jun 11, 2021 |
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#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology
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Jun 10, 2021 |
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#149: Retaining our humanity in a remote work world with John Friedman
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Jun 08, 2021 |
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#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group
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Jun 04, 2021 |
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#147: Creating Repeat Customers with Shep Hyken
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Jun 03, 2021 |
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#146: Building a Customer-Centric Organization with Ilenia Vidili
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Jun 01, 2021 |
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#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development
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May 28, 2021 |
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#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick
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May 27, 2021 |
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#143: Startups and Company Culture with Nico Simko, Clair
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May 25, 2021 |
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#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025
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May 21, 2021 |
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#141: Let's talk about Agile Marketing with Steve Moubray
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May 20, 2021 |
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#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket
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May 18, 2021 |
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#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao
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May 14, 2021 |
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#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios
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May 13, 2021 |
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Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting
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May 11, 2021 |
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#136: Return on Creativity: Agile Career Growth with Laura Briggs
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May 07, 2021 |
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Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator
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May 06, 2021 |
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Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview
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May 04, 2021 |
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Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters
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Apr 30, 2021 |
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#132: Staying Agile with SEO with John Vuong, Local SEO Search
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Apr 29, 2021 |
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Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group
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Apr 27, 2021 |
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#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North
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Apr 20, 2021 |
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#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North
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Apr 13, 2021 |
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#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North
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Apr 06, 2021 |
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Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe
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Mar 30, 2021 |
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Episode 126: Agility and the Gig Approach with Edie Goldberg
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Mar 23, 2021 |
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Episode 125: The Value of Chutzpah with Mason Harris
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Mar 16, 2021 |
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Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia
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Mar 09, 2021 |
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Episode 123: Being intentional about your goals with Mark Victor Hansen
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Mar 02, 2021 |
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#122: The Unseen Power of Invention with John Carter, TCGen
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Feb 23, 2021 |
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Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions
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Feb 16, 2021 |
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#120: Iterating and Optimizing from Experiences with Jerry Abiog
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Feb 09, 2021 |
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Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing
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Feb 02, 2021 |
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#118 Brand and the Center of Experience
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Dec 31, 2020 |
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#117 Bold Leadership in Times of Change
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Dec 29, 2020 |
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#116 Silos and experience
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Dec 24, 2020 |
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#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems
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Dec 22, 2020 |
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#114 Calculating the Value of CX
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Dec 17, 2020 |
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#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems
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Dec 15, 2020 |
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#112 Creating a Center of Experience
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Dec 10, 2020 |
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#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems
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Dec 08, 2020 |
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#110 Employees and Intrinsic Motivation
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Dec 03, 2020 |
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#109 Marketing Agencies and Agility w/ Tim Weinheimer, Hahn Public
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Dec 01, 2020 |
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#108 How to Be More Agile
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Nov 26, 2020 |
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#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware
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Nov 24, 2020 |
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#106 Personalization, Orchestration and CX
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Nov 19, 2020 |
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#104 Understanding the Voice of the Customer
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Nov 12, 2020 |
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#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective
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Nov 10, 2020 |
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#102 The Experience Maturity Model
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Nov 05, 2020 |
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#101 Building a Sustainable, Agile Workforce with Roberta Matuson
|
Nov 03, 2020 |
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#100 Data Science & AI with CX and EX
|
Oct 29, 2020 |
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#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems
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Oct 27, 2020 |
|
#98 What is Brand Experience?
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Oct 22, 2020 |
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#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems
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Oct 20, 2020 |
|
#96 Preparing Your Organization for CX Optimization
|
Oct 15, 2020 |
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#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
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Oct 13, 2020 |
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#94 The Intersection of CX and EX
|
Oct 08, 2020 |
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#93 Agility in the Relationship with Ourselves with Laura DiBenedetto
|
Oct 06, 2020 |
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#92 The Center of Experience and the Power of Combining CX and EX
|
Oct 01, 2020 |
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#91 Keeping Government Agile with Dave Witkin at Packages Agile
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Sep 29, 2020 |
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#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks
|
Sep 22, 2020 |
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#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum
|
Sep 15, 2020 |
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#88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board
|
Sep 08, 2020 |
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#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree
|
Sep 01, 2020 |
|
#85 Agility in Teams with Duena Blomstrom
|
Aug 18, 2020 |
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#83 How to be an Agile Business with David Wachs, Handwrytten
|
Aug 04, 2020 |
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#82 The Freelance Economy: The importance of benefits for freelancers and contractors
|
Jul 28, 2020 |
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#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig
|
Jul 21, 2020 |
|
#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing
|
Jul 14, 2020 |
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#79 Acceleration Powered by Data, Part 3
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Jul 07, 2020 |
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#78 Acceleration Powered by Data, Part 2
|
Jun 30, 2020 |
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#77 Acceleration Powered by Data, Part 1
|
Jun 23, 2020 |
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#76 Next Best Action
|
Jun 16, 2020 |
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#75 Focusing on Customer Experience with Augie Ray, Gartner
|
Jun 09, 2020 |
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#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA
|
Jun 02, 2020 |
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#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku
|
May 26, 2020 |
|
#72 Agile, CX, and Marketing with Aileen Cahil
|
May 19, 2020 |
|
#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce
|
May 12, 2020 |
|
#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center
|
May 05, 2020 |
|
#69 Corporate Social Responsibility and Employee Experience
|
Apr 28, 2020 |
|
#68 Doing Employee Experience Well Throughout the Journey
|
Apr 21, 2020 |
|
#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware
|
Apr 14, 2020 |
|
#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware
|
Apr 07, 2020 |
|
#65 Content and the Customer Experience, Part 3
|
Mar 31, 2020 |
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#64 Content and the Customer Experience, Part 2
|
Mar 24, 2020 |
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#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems
|
Mar 17, 2020 |
|
#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International
|
Mar 10, 2020 |
|
#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel
|
Mar 03, 2020 |
|
#60 Technology & Customer Experience with Charlie Oliver, Tech 2025
|
Feb 25, 2020 |
|
#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays
|
Feb 18, 2020 |
|
#58 Maintaining a Strong Company Culture Amidst Growth
|
Feb 11, 2020 |
|
#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark
|
Feb 04, 2020 |
|
#56 The Agile Consumer
|
Jan 30, 2020 |
|
#55 Cutting Through the Clutter
|
Jan 28, 2020 |
|
#54 Agile Brands and Society
|
Jan 23, 2020 |
|
#52 Telling Relatable Stories with Your Brand
|
Jan 14, 2020 |
|
#51 Telling Authentic Stories with Your Brand
|
Jan 07, 2020 |
|
#50 Telling Educational Stories with Your Brand
|
Dec 31, 2019 |
|
#49 Listen to Your Customers, Don't Talk at Them
|
Dec 24, 2019 |
|
#48 Customer Experience Trumps Channels and Mediums
|
Dec 17, 2019 |
|
#47 Adaptivity and Collaboration in Your Company Culture
|
Dec 10, 2019 |
|
#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems
|
Dec 05, 2019 |
|
#45 Evolutionary versus Revolutionary Processes
|
Dec 03, 2019 |
|
#44 Change is the Only Constant
|
Nov 26, 2019 |
|
#43 Brands and Future Generations
|
Nov 19, 2019 |
|
#41 Key Principles of an Agile Brand
|
Nov 05, 2019 |
|
#40 An Agile Brand Case Study: Netflix
|
Oct 29, 2019 |
|
#39 Agile Brand Value 4
|
Oct 22, 2019 |
|
#38 Agile Brand Value 3
|
Oct 15, 2019 |
|
#37 Agile Brand Value 2
|
Oct 08, 2019 |
|
#36 Agile Brand Value 1
|
Oct 01, 2019 |
|
#35 Brands and Agile Marketing
|
Sep 24, 2019 |
|
#34 Special Episode: From Monolith to Microservice
|
Sep 18, 2019 |
|
#33 Brands and the Modern Customer Experience
|
Sep 17, 2019 |
|
#32 Brands and Exponential Technologies
|
Sep 10, 2019 |
|
#31 Brands and Market Disruption
|
Sep 03, 2019 |
|
#30 Brand as Experience
|
Aug 27, 2019 |
|
#29 Social Transformation and Brands
|
Aug 20, 2019 |
|
#28 Letting Go in Order to Have Deeper Customer Relationships
|
Aug 06, 2019 |
|
#27 Staying Nimble by Always Listening
|
Jul 30, 2019 |
|
#26 Using Data to Drive Deeper Insights
|
Jul 23, 2019 |
|
#25 Telling Genuine Stories with Your Brand
|
Jul 16, 2019 |
|
#24 Open Dialogue with Customers
|
Jul 09, 2019 |
|
#23 The Duality of the Agile Brand
|
Jul 02, 2019 |
|
#22 Constants and the Agile Brand
|
Jun 25, 2019 |
|
#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems
|
Jun 20, 2019 |
|
#20 What is an agile brand?
|
Jun 18, 2019 |
|
#19 Agile marketing
|
Jun 11, 2019 |
|
#18 What is agile?
|
Jun 04, 2019 |
|
#17 Brand as Relationship
|
May 28, 2019 |
|
#16 Brand as Experience
|
May 21, 2019 |
|
#15 Brand as Idea
|
May 14, 2019 |
|
#14 Brand as Object
|
May 07, 2019 |
|
#13 Cars and Branding
|
Apr 30, 2019 |
|
#12 Branding and Relevance
|
Apr 23, 2019 |
|
#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems
|
Apr 17, 2019 |
|
#10 Branding and Focus
|
Apr 16, 2019 |
|
#9 Branding and Substance
|
Apr 09, 2019 |
|
#8 Attracting the Right Customers with Your Brand
|
Apr 02, 2019 |
|
#7 Branding and Expectation-Setting for Customers
|
Mar 26, 2019 |
|
#6 Brands and Value Creation for the Organization
|
Mar 19, 2019 |
|
#5 Branding for Differentiation and Competitive Advantage
|
Mar 12, 2019 |
|
#4 Your Brand is Continually Evolving
|
Mar 05, 2019 |
|
#3 Your Brand is a Relationship
|
Feb 26, 2019 |
|
#2 Your Brand is more than a Logo
|
Feb 19, 2019 |
|
#1 Your Brand is a Vocabulary
|
Feb 12, 2019 |