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Episode | Date |
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#584: The power of data and AI in the enterprise with Krishnan Venkata, LatentView Analytics
|
Oct 04, 2024 |
#583: Redefining success and failure with Jesse Tayler, Founder of TruAnon
|
Oct 02, 2024 |
#582: Cookieless advertising in a first-party data world with Eric Wheeler, 33Across
|
Sep 30, 2024 |
#581 The impact of bots on the customer experience with Nanhi Singh, Thales
|
Sep 27, 2024 |
#580: On-demand production and product data for better customer experiences with Leonard Marano, Lectra
|
Sep 25, 2024 |
#579: Creating forever customers with Michael Mallett, Medallia
|
Sep 23, 2024 |
#578: The future of shoppable TV with Peter Hamilton, Roku
|
Sep 20, 2024 |
#577: Optimizing the patient experience with Tracey Schroeder, Inova Health System
|
Sep 18, 2024 |
#576: AI and Human Creativity in Marketing with Diana Lee, Constellation
|
Sep 16, 2024 |
#575: Telling authentic branded stories with Sophie Harris, GoDaddy
|
Sep 13, 2024 |
#574: Building enterprise-grade Gen AI applications with Sumeet Agrawal, Informatica
|
Sep 11, 2024 |
#573: The Relationship Between Marketing and Communications with Nikki Festa O'Brien, Greenough Communications
|
Sep 09, 2024 |
#572: Online marketplace advertising with Regina Ye, Topsort
|
Sep 06, 2024 |
#571: Unlock Expert Mode: Getting to a B2B E-commerce Strategy with The Office of Experience and Znode
|
Sep 04, 2024 |
#570: Unleashing the Power of Composable Customer Data Platforms with Kyle Martinowich, GrowthLoop
|
Sep 02, 2024 |
#569: Building a brand that customers can't get enough of with Jon Davids
|
Aug 30, 2024 |
#568: Digital signage and brand strategy with Misty Chalk, BrightSign
|
Aug 28, 2024 |
#566: The future of financial services CX with Chris O'Brien, M&T Bank
|
Aug 23, 2024 |
#565: Why journey management matters, with Eytan Hattem, Cemantica
|
Aug 21, 2024 |
#564: The cookiepocalypse that didn't happen with Jaysen Gillespie, RTB House
|
Aug 19, 2024 |
#563: Harnessing technology for good with Larry Weber, Racepoint Global
|
Aug 16, 2024 |
#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster
|
Aug 14, 2024 |
#561: The speed of customer data (and why it matters) with Justin DeBrabant, Chief Product Officer, ActionIQ
|
Aug 12, 2024 |
#560: Driving business value with data with Steve Fiore, Teradata
|
Aug 09, 2024 |
#559: The shift from service to sales with Josh Feast, Cogito
|
Aug 07, 2024 |
#558: When SMS delivers real results with John Wright, TrueDialog
|
Aug 05, 2024 |
#557: AI and First-Party Data in Print with Stefanie Cortes, RRD
|
Aug 02, 2024 |
#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf
|
Jul 31, 2024 |
#555: Optimizing customer retention with Baird Hall, Churnkey
|
Jul 29, 2024 |
#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute
|
Jul 26, 2024 |
#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine
|
Jul 24, 2024 |
#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore
|
Jul 22, 2024 |
#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice
|
Jul 19, 2024 |
#550: The science of CX with Martha Brooke
|
Jul 17, 2024 |
#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly
|
Jul 15, 2024 |
#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Health
|
Jul 12, 2024 |
#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis
|
Jul 10, 2024 |
#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions
|
Jul 08, 2024 |
#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
|
Jul 05, 2024 |
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
|
Jul 03, 2024 |
#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
|
Jul 01, 2024 |
#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester
|
Jun 28, 2024 |
#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega
|
Jun 26, 2024 |
#540: Real-world transformation with Rick Meehean, Church Mutual
|
Jun 24, 2024 |
#539: Maximizing first-party data using AI with Tara DeZao, Pega
|
Jun 21, 2024 |
#538: Open source in the enterprise with Jon Stewart, ZenSource
|
Jun 19, 2024 |
#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega
|
Jun 17, 2024 |
#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business
|
Jun 14, 2024 |
#535: The Continued Evolution of E-commerce with Mark Simon, Celigo
|
Jun 12, 2024 |
#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair
|
Jun 10, 2024 |
#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio
|
Jun 07, 2024 |
#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial
|
Jun 05, 2024 |
#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia
|
Jun 03, 2024 |
#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor
|
May 31, 2024 |
#529: Better software testing for improved CX with Stephen Feloney, Perforce
|
May 29, 2024 |
#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase
|
May 27, 2024 |
#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData
|
May 24, 2024 |
#526: Building extraordinary teams with Martin Gonzalez, Google
|
May 22, 2024 |
#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent
|
May 20, 2024 |
#524: Gary Vaynerchuk on capturing and leveraging consumer attention
|
May 17, 2024 |
#523: The Dojo model and its transformative effect with TEKsystems, Part 2
|
May 15, 2024 |
#522: The Dojo model and its transformative effect with TEKsystems, Part 1
|
May 13, 2024 |
#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake
|
May 10, 2024 |
#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab
|
May 08, 2024 |
#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data
|
May 06, 2024 |
#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks
|
May 03, 2024 |
#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank
|
May 01, 2024 |
#516: Customer and data centricity with Lamees Butt, Zoovu
|
Apr 29, 2024 |
#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group
|
Apr 26, 2024 |
#514: Nimble customer research with Todd Horvitz, Head of Insights, HP
|
Apr 24, 2024 |
#513: AI & Fragmentation with Afif Khoury, SOCi
|
Apr 22, 2024 |
#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile
|
Apr 19, 2024 |
#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash
|
Apr 17, 2024 |
#510: Missed opportunities with AI and CX with Tony Grout, Showpad
|
Apr 15, 2024 |
#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health
|
Apr 12, 2024 |
#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega
|
Apr 10, 2024 |
#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media
|
Apr 08, 2024 |
#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado
|
Apr 05, 2024 |
#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain
|
Apr 03, 2024 |
#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House
|
Apr 01, 2024 |
#503: Better customer insights with Matt Butler and Russ Hannig
|
Mar 29, 2024 |
#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze
|
Mar 27, 2024 |
#501: AI and the CMO with Amanda Cole, CMO at Bloomreach
|
Mar 25, 2024 |
#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove
|
Mar 22, 2024 |
#499: AI and Digital Transformation with Jonathan Boakes, Infinum
|
Mar 20, 2024 |
#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl
|
Mar 18, 2024 |
#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens
|
Mar 15, 2024 |
#496: The link between creativity and innovation with Anne Jacoby
|
Mar 13, 2024 |
#495: Pay transparency and the employee experience with Sydney Artt, Anaconda
|
Mar 11, 2024 |
#494: Maximizing online marketplaces with Todd Walsh, HP
|
Mar 08, 2024 |
#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent
|
Mar 06, 2024 |
#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential
|
Mar 04, 2024 |
#491: Data collection done right with Sean Falconer, Skyflow
|
Mar 01, 2024 |
#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia
|
Feb 28, 2024 |
#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week
|
Feb 26, 2024 |
#488: Learning from our data with Matt Swalley, Omneky
|
Feb 23, 2024 |
#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI
|
Feb 21, 2024 |
#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health
|
Feb 19, 2024 |
#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium
|
Feb 16, 2024 |
#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
|
Feb 14, 2024 |
#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs
|
Feb 12, 2024 |
#482: Making phone conversations with customer count, with Ryan Johnson, CallRail
|
Feb 09, 2024 |
#481: Customer journey management with Stacy Sherman, Doing CX Right
|
Feb 07, 2024 |
#480: Search and the Customer Experience, with David Ting, Zenni Optical
|
Feb 05, 2024 |
#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega
|
Feb 02, 2024 |
#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale
|
Jan 31, 2024 |
#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia
|
Jan 29, 2024 |
#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions
|
Jan 26, 2024 |
#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google
|
Jan 24, 2024 |
#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia
|
Jan 22, 2024 |
#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext
|
Jan 19, 2024 |
#472: Improving mixed reality with Dave Kaufman, Meta
|
Jan 17, 2024 |
#471: Building a change maker culture with Steve Blum, Autodesk
|
Jan 15, 2024 |
#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk
|
Jan 12, 2024 |
#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify
|
Jan 10, 2024 |
#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix
|
Jan 08, 2024 |
#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications
|
Jan 05, 2024 |
#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere
|
Jan 03, 2024 |
#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData
|
Dec 29, 2023 |
#464: AI and Creative Work with Toby Barlow, Lafayette American
|
Dec 27, 2023 |
#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense
|
Dec 25, 2023 |
#462: Collaboration for successful experimentation with Collin Crowell and James McCormick
|
Dec 22, 2023 |
#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners
|
Dec 20, 2023 |
#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang
|
Dec 18, 2023 |
#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
|
Dec 15, 2023 |
#458: Demystifying CX Governance with Sami Nuwar
|
Dec 13, 2023 |
#457: Building a culture of experiementation, with Kirsty Dawe, Webeo
|
Dec 11, 2023 |
#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia
|
Dec 08, 2023 |
#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero
|
Dec 06, 2023 |
#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft
|
Dec 04, 2023 |
#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord
|
Dec 01, 2023 |
#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia
|
Nov 29, 2023 |
#451: The Post Cookie World and CX with Carl White, Nano Interactive
|
Nov 27, 2023 |
#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext
|
Nov 24, 2023 |
#449: Making better proposals with Joe Ardeeser, Smart Pricing Table
|
Nov 22, 2023 |
#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.
|
Nov 20, 2023 |
#447: Innovation in content marketing with Deane Barker, Optimizely
|
Nov 17, 2023 |
#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent
|
Nov 15, 2023 |
#445: Headless commerce with Jim Tattersall, Rotate
|
Nov 13, 2023 |
#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz
|
Nov 10, 2023 |
#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint
|
Nov 08, 2023 |
#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast
|
Nov 06, 2023 |
#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback
|
Nov 03, 2023 |
#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith
|
Nov 01, 2023 |
#439: Success in a first-party data world with Derek Slager, Amperity
|
Oct 30, 2023 |
#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary
|
Oct 27, 2023 |
#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind
|
Oct 25, 2023 |
#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub
|
Oct 23, 2023 |
#435: Building a culture of experimentation, Kevin Li, Optimizely
|
Oct 20, 2023 |
#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely
|
Oct 18, 2023 |
#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience
|
Oct 16, 2023 |
#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha
|
Oct 13, 2023 |
#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast
|
Oct 11, 2023 |
#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation
|
Oct 09, 2023 |
#429: AI & the Workforce with Jon Darbyshire, SmartSuite
|
Oct 06, 2023 |
#428: Personalizing the Customer Journey with Trent Rossini, inQuba
|
Oct 04, 2023 |
#427: Creating engaged teams with Kelsey Bishop, Founder at Candor
|
Oct 02, 2023 |
#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast
|
Sep 29, 2023 |
#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience
|
Sep 27, 2023 |
#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB
|
Sep 25, 2023 |
#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems
|
Sep 22, 2023 |
#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute
|
Sep 20, 2023 |
#421: Agile Accessibility with Corb O'Connor, LevelAccess
|
Sep 18, 2023 |
#420: Excellent Experimentation with Dejean Brown, Optimizely
|
Sep 15, 2023 |
#419: Headless E-commerce and CX with Chris Bach, Netlify
|
Sep 13, 2023 |
#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise
|
Sep 11, 2023 |
#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company
|
Sep 08, 2023 |
#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink
|
Sep 06, 2023 |
#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX
|
Sep 04, 2023 |
#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly
|
Sep 01, 2023 |
#413: Using qualitative customer data well with Daniel Erickson, Viable
|
Aug 30, 2023 |
#412: Standing out in an eCommerce world, with Laura Ritchey, Radial
|
Aug 28, 2023 |
#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast
|
Aug 25, 2023 |
#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom
|
Aug 23, 2023 |
#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting
|
Aug 21, 2023 |
#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas
|
Aug 18, 2023 |
#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business
|
Aug 16, 2023 |
#406: State of the (recruiting) union with Sue Keith, Ceres Talent
|
Aug 14, 2023 |
#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall
|
Aug 11, 2023 |
#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift
|
Aug 09, 2023 |
#403: Building a culture of data with Aron Clymer, Data Clymer
|
Aug 07, 2023 |
#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance
|
Aug 04, 2023 |
#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
|
Aug 02, 2023 |
#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion
|
Jul 31, 2023 |
#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.
|
Jul 28, 2023 |
#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas
|
Jul 26, 2023 |
#397: Enterprise SEO with Adrien Menard, CEO of Botify.com
|
Jul 24, 2023 |
#396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development
|
Jul 21, 2023 |
#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy
|
Jul 19, 2023 |
#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io
|
Jul 17, 2023 |
#393: Agile supply chains, with Peter Pernot-Day, SHEIN
|
Jul 14, 2023 |
#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ
|
Jul 12, 2023 |
#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
|
Jul 10, 2023 |
#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys
|
Jul 07, 2023 |
#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox
|
Jul 05, 2023 |
#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule
|
Jul 03, 2023 |
#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics
|
Jun 30, 2023 |
#386: Intrapreneurship and fostering innovation from within, with Shane Pahl
|
Jun 28, 2023 |
#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience
|
Jun 26, 2023 |
#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
|
Jun 23, 2023 |
#383: Maximizing events data with JR Sherman, CEO of RainFocus
|
Jun 21, 2023 |
#382: Building Customer Enagement with April Mullen, Braze
|
Jun 19, 2023 |
#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59
|
Jun 16, 2023 |
#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A
|
Jun 14, 2023 |
#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist
|
Jun 12, 2023 |
#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group
|
Jun 09, 2023 |
#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective
|
Jun 07, 2023 |
#376: Improving Customer Education for Better CX with Jack Foster, Workramp
|
Jun 05, 2023 |
#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove
|
Jun 02, 2023 |
#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting
|
May 31, 2023 |
#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems
|
May 29, 2023 |
#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems
|
May 26, 2023 |
#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch
|
May 24, 2023 |
#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology
|
May 22, 2023 |
#369: Marketing Hiring Myths with Sue Keith, Ceres Talent
|
May 19, 2023 |
#368: What Exactly is Good CX? with Ginger Conlon, Genesys
|
May 17, 2023 |
#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy
|
May 15, 2023 |
#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com
|
May 12, 2023 |
#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA
|
May 10, 2023 |
#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird
|
May 08, 2023 |
#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath
|
May 05, 2023 |
#362: Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM
|
May 03, 2023 |
#361: The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe
|
May 01, 2023 |
#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia
|
Apr 28, 2023 |
#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
|
Apr 26, 2023 |
#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango
|
Apr 24, 2023 |
#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
|
Apr 21, 2023 |
#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
|
Apr 19, 2023 |
#355: Maximizing your DXP Investments with Sue Rivero, RDA
|
Apr 17, 2023 |
#354: Agile marketing and the customer-centric team with Robin Ross, Costco
|
Apr 14, 2023 |
#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective
|
Apr 12, 2023 |
#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement
|
Apr 10, 2023 |
#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr
|
Apr 05, 2023 |
#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS
|
Apr 03, 2023 |
#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast
|
Mar 31, 2023 |
#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates
|
Mar 29, 2023 |
#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud
|
Mar 27, 2023 |
#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign
|
Mar 24, 2023 |
#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions
|
Mar 22, 2023 |
#343: Agile Consumer Insights with Corey Lipman, Jumpspark
|
Mar 20, 2023 |
#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
|
Mar 17, 2023 |
#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
|
Mar 15, 2023 |
#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
|
Mar 13, 2023 |
#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
|
Mar 10, 2023 |
#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
|
Mar 08, 2023 |
#337: Mental wellness and the workplace with Josh Birk, Salesforce
|
Mar 06, 2023 |
#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience
|
Mar 03, 2023 |
#335: Retention marketing and CX with Adam Robinson of Retention.com
|
Mar 01, 2023 |
#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience
|
Feb 27, 2023 |
#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing
|
Feb 24, 2023 |
#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent
|
Feb 22, 2023 |
#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath
|
Feb 20, 2023 |
#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely
|
Feb 17, 2023 |
#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA
|
Feb 15, 2023 |
#328: Composable platforms and the ecommerce customer experience with Filippo Conforti, Founder & CEO of Commerce Layer
|
Feb 13, 2023 |
#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development
|
Feb 10, 2023 |
#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll
|
Feb 08, 2023 |
#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions
|
Feb 06, 2023 |
#324: Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network
|
Feb 03, 2023 |
#323: Automation in the workplace with Shawn Herring, CMO, airSlate
|
Feb 01, 2023 |
#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics
|
Jan 30, 2023 |
#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside
|
Jan 27, 2023 |
#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday
|
Jan 25, 2023 |
#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA
|
Jan 23, 2023 |
#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon
|
Jan 20, 2023 |
#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT
|
Jan 16, 2023 |
#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath
|
Jan 13, 2023 |
#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase
|
Jan 11, 2023 |
#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce
|
Jan 09, 2023 |
#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications
|
Jan 06, 2023 |
#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce
|
Jan 04, 2023 |
#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media
|
Jan 03, 2023 |
#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI
|
Dec 30, 2022 |
#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf
|
Dec 27, 2022 |
#304: Employee wellbeing and expectations with Julius Geis, MUA
|
Dec 27, 2022 |
#307: Direct Mail in a Digital Age with Dave Fink, Postie
|
Dec 23, 2022 |
#306: Defining Success with Sheevaun Moran, Energetic Solutions
|
Dec 20, 2022 |
#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal
|
Dec 16, 2022 |
#303: Scaling startups with Paul Ruppert, Global Point View
|
Dec 09, 2022 |
#302: Authentic personal brands with Jen Dalton, BrandMirror
|
Dec 06, 2022 |
#301: Composable Customer Data Platforms with Florian Delval, ActionIQ
|
Dec 02, 2022 |
#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless
|
Nov 29, 2022 |
#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company
|
Nov 25, 2022 |
#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data
|
Nov 22, 2022 |
#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals
|
Nov 18, 2022 |
#296: Customer Success for Brand Success with Scott Salkin of Gainsight
|
Nov 15, 2022 |
#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive
|
Nov 11, 2022 |
#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage
|
Nov 08, 2022 |
#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience
|
Nov 04, 2022 |
#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr
|
Nov 01, 2022 |
#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants
|
Oct 28, 2022 |
#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent
|
Oct 21, 2022 |
#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group
|
Oct 18, 2022 |
#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium
|
Oct 14, 2022 |
#286: Real customer engagement with tangible results, with Mark Smith, CSG
|
Oct 11, 2022 |
#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely
|
Oct 07, 2022 |
#284: Using data to increase customer engagement, with James Manderson, Braze
|
Oct 04, 2022 |
#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega
|
Sep 30, 2022 |
#282: Transforming industries while benefiting customers with Demetrius Gray, Captain
|
Sep 27, 2022 |
#281: Improving the Retail Employee Experience with Melissa Wong, Zipline
|
Sep 23, 2022 |
#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights
|
Sep 20, 2022 |
#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion
|
Sep 16, 2022 |
#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital
|
Sep 13, 2022 |
#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective
|
Sep 09, 2022 |
#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought
|
Sep 06, 2022 |
#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick
|
Sep 02, 2022 |
#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
|
Aug 30, 2022 |
#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
|
Aug 26, 2022 |
#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
|
Aug 23, 2022 |
#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
|
Aug 19, 2022 |
#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
|
Aug 16, 2022 |
#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity
|
Aug 12, 2022 |
#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP
|
Aug 09, 2022 |
#267: Success with influencer marketing, with Magda Houalla, Aspire
|
Aug 05, 2022 |
#266: The Business Value of Partner Programs with Bernie Kassar, Xactly
|
Aug 02, 2022 |
#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo
|
Jul 29, 2022 |
#264: The Power of Customer Communities with Jake Randall of Common Room
|
Jul 26, 2022 |
#263: Conversational AI with Bob Summers, Goodcall
|
Jul 22, 2022 |
#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io
|
Jul 19, 2022 |
#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates
|
Jul 15, 2022 |
#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy
|
Jul 12, 2022 |
#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick
|
Jul 08, 2022 |
#258: Healthy Organizational Cultures with Gary David, Bentley University
|
Jul 05, 2022 |
#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana
|
Jul 01, 2022 |
#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7
|
Jun 28, 2022 |
#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade
|
Jun 24, 2022 |
#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz
|
Jun 21, 2022 |
#253: The Future of Nonprofits with Sindy Yeh and Steve Blair
|
Jun 17, 2022 |
#252: Automation in the workforce with Aaron Kwittken, PRophet
|
Jun 14, 2022 |
#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
|
Jun 10, 2022 |
#250: The Future of ESG with Chuck Amman, Semtech
|
Jun 07, 2022 |
#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader
|
May 31, 2022 |
#247: Advertisers and Data Privacy with Cameron Horton, Attribution
|
May 27, 2022 |
#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems
|
May 24, 2022 |
#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp
|
May 20, 2022 |
#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur
|
May 17, 2022 |
#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala
|
May 13, 2022 |
#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf
|
May 10, 2022 |
#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting
|
May 06, 2022 |
#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast
|
May 03, 2022 |
#239: Career Agility with Erik Cabral, On Air Brands
|
Apr 29, 2022 |
#238: Success with Google Ads with Sean Marshall, Attribution
|
Apr 26, 2022 |
#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems
|
Apr 22, 2022 |
#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
|
Apr 19, 2022 |
#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
|
Apr 15, 2022 |
#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development
|
Apr 12, 2022 |
#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice
|
Apr 08, 2022 |
#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean
|
Apr 05, 2022 |
#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo
|
Apr 01, 2022 |
#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com
|
Mar 25, 2022 |
#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network
|
Mar 22, 2022 |
#227: Telling the Story of Innovation, with Jon Ebert, John Deere
|
Mar 18, 2022 |
#226: Winning over CX skeptics, with Sami Nuwar, Medallia
|
Mar 15, 2022 |
#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within
|
Mar 11, 2022 |
#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants
|
Mar 08, 2022 |
#223: People, Processes, Technology, & CX with Steven Petruk, CGS
|
Mar 04, 2022 |
#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution
|
Mar 01, 2022 |
#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services
|
Feb 25, 2022 |
#220: High Performance Teams, with John Estafanous, RallyBright
|
Feb 22, 2022 |
#219: Lean CX with Robert Dew, CapFeather Global
|
Feb 18, 2022 |
#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys
|
Feb 15, 2022 |
#217: Continuous Growth and Career Success with Gina Tokar, Panasonic
|
Feb 11, 2022 |
#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing
|
Feb 04, 2022 |
#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe
|
Feb 01, 2022 |
#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
|
Jan 28, 2022 |
#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint
|
Jan 25, 2022 |
#211 Demonstrating Marketing ROI with David Hiltner, Attribution
|
Jan 21, 2022 |
#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology
|
Jan 18, 2022 |
#209: Data and the Citizen Experience with Jerry Power, I3 Systems
|
Jan 14, 2022 |
#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce
|
Jan 11, 2022 |
#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies
|
Jan 07, 2022 |
#206: Customer Journey Management as Change Management with Erin Zentz, AARP
|
Jan 04, 2022 |
#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution
|
Dec 31, 2021 |
#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems
|
Dec 28, 2021 |
#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems
|
Dec 24, 2021 |
#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems
|
Dec 21, 2021 |
#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic
|
Dec 17, 2021 |
#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath
|
Dec 14, 2021 |
#199: Agile Sales & Marketing with Anthony Coppedge, IBM
|
Dec 10, 2021 |
#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely
|
Dec 07, 2021 |
#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson
|
Dec 03, 2021 |
#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution
|
Nov 30, 2021 |
#195: Search, Content Discovery & CX with Jason McClelland, Algolia
|
Nov 26, 2021 |
#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health
|
Nov 23, 2021 |
#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love
|
Nov 19, 2021 |
#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte
|
Nov 12, 2021 |
#190: The Retail Customer Experience with Erica James, Medallia
|
Nov 09, 2021 |
#189: The Value of Embracing Setbacks with Mike Cirorrocco
|
Nov 05, 2021 |
#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau
|
Nov 02, 2021 |
#187: Lean AI & Marketing with Lomit Patel, Together Labs
|
Oct 29, 2021 |
#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue
|
Oct 26, 2021 |
#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews
|
Oct 22, 2021 |
#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency
|
Oct 19, 2021 |
#183: Leading by example: the role of leaders in the return to the office
|
Oct 15, 2021 |
#182: Agile Customer Service with Daniel Rodriguez, Simplr
|
Oct 12, 2021 |
#181: What we've learned (so far) from the pandemic
|
Oct 08, 2021 |
#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor
|
Oct 05, 2021 |
#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton
|
Oct 01, 2021 |
178: Leadership and the Patient Experience with Tracy Courtney, UPMC
|
Sep 28, 2021 |
#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta
|
Sep 24, 2021 |
#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
|
Sep 21, 2021 |
#175: Remote Employee Onboarding with Dave Secunda, Workbright
|
Sep 17, 2021 |
#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
|
Sep 14, 2021 |
#173: The changing role of HR with Annissa Deshpande, Loglab
|
Sep 10, 2021 |
#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech
|
Sep 07, 2021 |
#171: Meaningful Collaboration in the Workplace with Michael Barata
|
Sep 03, 2021 |
#170: Positive Career Changes with Jeremy Cline
|
Aug 31, 2021 |
#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration
|
Aug 27, 2021 |
#168: Regenerative Businesses with Carol Sanford
|
Aug 24, 2021 |
#167: Return to Work, Part 4: Different Approaches to the Return to the Office
|
Aug 20, 2021 |
#166: Agile M&A with Chris Von Bogdandy, Slalom
|
Aug 17, 2021 |
#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?
|
Aug 13, 2021 |
#164: Stories and the Customer Experience with Gabrielle Dolan
|
Aug 10, 2021 |
#163: Return to Work, Part 2: Doing "Return to the Office" Well
|
Aug 06, 2021 |
#162: Prioritizing Success with Marlo Higgins
|
Aug 03, 2021 |
#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE
|
Jul 27, 2021 |
#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency
|
Jul 23, 2021 |
#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems
|
Jul 20, 2021 |
#157: Agile Decision Making with Diane Magers, Experience Catalysts
|
Jul 16, 2021 |
#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems
|
Jul 13, 2021 |
#155: Leadership and Living Systems with Mark Morey
|
Jul 09, 2021 |
#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems
|
Jul 06, 2021 |
#153: Attracting & Retaining Employees in a Hybrid Work Environment
|
Jul 02, 2021 |
#152: Agile Customer Experience with Steve Pappas
|
Jun 29, 2021 |
#151: Office planning for the future of work with David Cornbrooks, Savills North America
|
Jun 11, 2021 |
#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology
|
Jun 10, 2021 |
#149: Retaining our humanity in a remote work world with John Friedman
|
Jun 08, 2021 |
#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group
|
Jun 04, 2021 |
#147: Creating Repeat Customers with Shep Hyken
|
Jun 03, 2021 |
#146: Building a Customer-Centric Organization with Ilenia Vidili
|
Jun 01, 2021 |
#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development
|
May 28, 2021 |
#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick
|
May 27, 2021 |
#143: Startups and Company Culture with Nico Simko, Clair
|
May 25, 2021 |
#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025
|
May 21, 2021 |
#141: Let's talk about Agile Marketing with Steve Moubray
|
May 20, 2021 |
#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket
|
May 18, 2021 |
#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao
|
May 14, 2021 |
#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios
|
May 13, 2021 |
Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting
|
May 11, 2021 |
#136: Return on Creativity: Agile Career Growth with Laura Briggs
|
May 07, 2021 |
Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator
|
May 06, 2021 |
Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview
|
May 04, 2021 |
Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters
|
Apr 30, 2021 |
#132: Staying Agile with SEO with John Vuong, Local SEO Search
|
Apr 29, 2021 |
Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group
|
Apr 27, 2021 |
#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North
|
Apr 20, 2021 |
#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North
|
Apr 13, 2021 |
#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North
|
Apr 06, 2021 |
Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe
|
Mar 30, 2021 |
Episode 126: Agility and the Gig Approach with Edie Goldberg
|
Mar 23, 2021 |
Episode 125: The Value of Chutzpah with Mason Harris
|
Mar 16, 2021 |
Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia
|
Mar 09, 2021 |
Episode 123: Being intentional about your goals with Mark Victor Hansen
|
Mar 02, 2021 |
#122: The Unseen Power of Invention with John Carter, TCGen
|
Feb 23, 2021 |
Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions
|
Feb 16, 2021 |
#120: Iterating and Optimizing from Experiences with Jerry Abiog
|
Feb 09, 2021 |
Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing
|
Feb 02, 2021 |
#118 Brand and the Center of Experience
|
Dec 31, 2020 |
#117 Bold Leadership in Times of Change
|
Dec 29, 2020 |
#116 Silos and experience
|
Dec 24, 2020 |
#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems
|
Dec 22, 2020 |
#114 Calculating the Value of CX
|
Dec 17, 2020 |
#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems
|
Dec 15, 2020 |
#112 Creating a Center of Experience
|
Dec 10, 2020 |
#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems
|
Dec 08, 2020 |
#110 Employees and Intrinsic Motivation
|
Dec 03, 2020 |
#109 Marketing Agencies and Agility w/ Tim Weinheimer, Hahn Public
|
Dec 01, 2020 |
#108 How to Be More Agile
|
Nov 26, 2020 |
#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware
|
Nov 24, 2020 |
#106 Personalization, Orchestration and CX
|
Nov 19, 2020 |
#104 Understanding the Voice of the Customer
|
Nov 12, 2020 |
#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective
|
Nov 10, 2020 |
#102 The Experience Maturity Model
|
Nov 05, 2020 |
#101 Building a Sustainable, Agile Workforce with Roberta Matuson
|
Nov 03, 2020 |
#100 Data Science & AI with CX and EX
|
Oct 29, 2020 |
#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems
|
Oct 27, 2020 |
#98 What is Brand Experience?
|
Oct 22, 2020 |
#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems
|
Oct 20, 2020 |
#96 Preparing Your Organization for CX Optimization
|
Oct 15, 2020 |
#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
|
Oct 13, 2020 |
#94 The Intersection of CX and EX
|
Oct 08, 2020 |
#93 Agility in the Relationship with Ourselves with Laura DiBenedetto
|
Oct 06, 2020 |
#92 The Center of Experience and the Power of Combining CX and EX
|
Oct 01, 2020 |
#91 Keeping Government Agile with Dave Witkin at Packages Agile
|
Sep 29, 2020 |
#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks
|
Sep 22, 2020 |
#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum
|
Sep 15, 2020 |
#88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board
|
Sep 08, 2020 |
#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree
|
Sep 01, 2020 |
#85 Agility in Teams with Duena Blomstrom
|
Aug 18, 2020 |
#83 How to be an Agile Business with David Wachs, Handwrytten
|
Aug 04, 2020 |
#82 The Freelance Economy: The importance of benefits for freelancers and contractors
|
Jul 28, 2020 |
#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig
|
Jul 21, 2020 |
#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing
|
Jul 14, 2020 |
#79 Acceleration Powered by Data, Part 3
|
Jul 07, 2020 |
#78 Acceleration Powered by Data, Part 2
|
Jun 30, 2020 |
#77 Acceleration Powered by Data, Part 1
|
Jun 23, 2020 |
#76 Next Best Action
|
Jun 16, 2020 |
#75 Focusing on Customer Experience with Augie Ray, Gartner
|
Jun 09, 2020 |
#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA
|
Jun 02, 2020 |
#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku
|
May 26, 2020 |
#72 Agile, CX, and Marketing with Aileen Cahil
|
May 19, 2020 |
#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce
|
May 12, 2020 |
#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center
|
May 05, 2020 |
#69 Corporate Social Responsibility and Employee Experience
|
Apr 28, 2020 |
#68 Doing Employee Experience Well Throughout the Journey
|
Apr 21, 2020 |
#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware
|
Apr 14, 2020 |
#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware
|
Apr 07, 2020 |
#65 Content and the Customer Experience, Part 3
|
Mar 31, 2020 |
#64 Content and the Customer Experience, Part 2
|
Mar 24, 2020 |
#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems
|
Mar 17, 2020 |
#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International
|
Mar 10, 2020 |
#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel
|
Mar 03, 2020 |
#60 Technology & Customer Experience with Charlie Oliver, Tech 2025
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Feb 25, 2020 |
#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays
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Feb 18, 2020 |
#58 Maintaining a Strong Company Culture Amidst Growth
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Feb 11, 2020 |
#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark
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Feb 04, 2020 |
#56 The Agile Consumer
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Jan 30, 2020 |
#55 Cutting Through the Clutter
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Jan 28, 2020 |
#54 Agile Brands and Society
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Jan 23, 2020 |
#52 Telling Relatable Stories with Your Brand
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Jan 14, 2020 |
#51 Telling Authentic Stories with Your Brand
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Jan 07, 2020 |
#50 Telling Educational Stories with Your Brand
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Dec 31, 2019 |
#49 Listen to Your Customers, Don't Talk at Them
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Dec 24, 2019 |
#48 Customer Experience Trumps Channels and Mediums
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Dec 17, 2019 |
#47 Adaptivity and Collaboration in Your Company Culture
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Dec 10, 2019 |
#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems
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Dec 05, 2019 |
#45 Evolutionary versus Revolutionary Processes
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Dec 03, 2019 |
#44 Change is the Only Constant
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Nov 26, 2019 |
#43 Brands and Future Generations
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Nov 19, 2019 |
#41 Key Principles of an Agile Brand
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Nov 05, 2019 |
#40 An Agile Brand Case Study: Netflix
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Oct 29, 2019 |
#39 Agile Brand Value 4
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Oct 22, 2019 |
#38 Agile Brand Value 3
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Oct 15, 2019 |
#37 Agile Brand Value 2
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Oct 08, 2019 |
#36 Agile Brand Value 1
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Oct 01, 2019 |
#35 Brands and Agile Marketing
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Sep 24, 2019 |
#34 Special Episode: From Monolith to Microservice
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Sep 18, 2019 |
#33 Brands and the Modern Customer Experience
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Sep 17, 2019 |
#32 Brands and Exponential Technologies
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Sep 10, 2019 |
#31 Brands and Market Disruption
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Sep 03, 2019 |
#30 Brand as Experience
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Aug 27, 2019 |
#29 Social Transformation and Brands
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Aug 20, 2019 |
#28 Letting Go in Order to Have Deeper Customer Relationships
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Aug 06, 2019 |
#27 Staying Nimble by Always Listening
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Jul 30, 2019 |
#26 Using Data to Drive Deeper Insights
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Jul 23, 2019 |
#24 Open Dialogue with Customers
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Jul 09, 2019 |
#23 The Duality of the Agile Brand
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Jul 02, 2019 |
#22 Constants and the Agile Brand
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Jun 25, 2019 |
#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems
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Jun 20, 2019 |
#20 What is an agile brand?
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Jun 18, 2019 |
#19 Agile marketing
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Jun 11, 2019 |
#18 What is agile?
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Jun 04, 2019 |
#17 Brand as Relationship
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May 28, 2019 |
#16 Brand as Experience
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May 21, 2019 |
#15 Brand as Idea
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May 14, 2019 |
#14 Brand as Object
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May 07, 2019 |
#13 Cars and Branding
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Apr 30, 2019 |
#12 Branding and Relevance
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Apr 23, 2019 |
#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems
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Apr 17, 2019 |
#10 Branding and Focus
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Apr 16, 2019 |
#9 Branding and Substance
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Apr 09, 2019 |
#8 Attracting the Right Customers with Your Brand
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Apr 02, 2019 |
#7 Branding and Expectation-Setting for Customers
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Mar 26, 2019 |
#6 Brands and Value Creation for the Organization
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Mar 19, 2019 |
#5 Branding for Differentiation and Competitive Advantage
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Mar 12, 2019 |
#4 Your Brand is Continually Evolving
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Mar 05, 2019 |
#3 Your Brand is a Relationship
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Feb 26, 2019 |
#2 Your Brand is more than a Logo
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Feb 19, 2019 |
#1 Your Brand is a Vocabulary
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Feb 12, 2019 |