The Agile Brand™ with Greg Kihlstrom

By The Agile Brand

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Category: Marketing

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Episodes: 530

Description

Don't miss a thing. Hear directly from leading brands and platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.

Episode Date
#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business
Jun 14, 2024
#535: The Continued Evolution of E-commerce with Mark Simon, Celigo
Jun 12, 2024
#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair
Jun 10, 2024
#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio
Jun 07, 2024
#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial
Jun 05, 2024
#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia
Jun 03, 2024
#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor
May 31, 2024
#529: Better software testing for improved CX with Stephen Feloney, Perforce
May 29, 2024
#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase
May 27, 2024
#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData
May 24, 2024
#526: Building extraordinary teams with Martin Gonzalez, Google
May 22, 2024
#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent
May 20, 2024
#524: Gary Vaynerchuk on capturing and leveraging consumer attention
May 17, 2024
#523: The Dojo model and its transformative effect with TEKsystems, Part 2
May 15, 2024
#522: The Dojo model and its transformative effect with TEKsystems, Part 1
May 13, 2024
#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake
May 10, 2024
#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab
May 08, 2024
#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data
May 06, 2024
#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks
May 03, 2024
#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank
May 01, 2024
#516: Customer and data centricity with Lamees Butt, Zoovu
Apr 29, 2024
#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group
Apr 26, 2024
#514: Nimble customer research with Todd Horvitz, Head of Insights, HP
Apr 24, 2024
#513: AI & Fragmentation with Afif Khoury, SOCi
Apr 22, 2024
#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile
Apr 19, 2024
#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash
Apr 17, 2024
#510: Missed opportunities with AI and CX with Tony Grout, Showpad
Apr 15, 2024
#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health
Apr 12, 2024
#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega
Apr 10, 2024
#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media
Apr 08, 2024
#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado
Apr 05, 2024
#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain
Apr 03, 2024
#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House
Apr 01, 2024
#503: Better customer insights with Matt Butler and Russ Hannig
Mar 29, 2024
#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze
Mar 27, 2024
#501: AI and the CMO with Amanda Cole, CMO at Bloomreach
Mar 25, 2024
#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove
Mar 22, 2024
#499: AI and Digital Transformation with Jonathan Boakes, Infinum
Mar 20, 2024
#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl
Mar 18, 2024
#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens
Mar 15, 2024
#496: The link between creativity and innovation with Anne Jacoby
Mar 13, 2024
#495: Pay transparency and the employee experience with Sydney Artt, Anaconda
Mar 11, 2024
#494: Maximizing online marketplaces with Todd Walsh, HP
Mar 08, 2024
#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent
Mar 06, 2024
#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential
Mar 04, 2024
#491: Data collection done right with Sean Falconer, Skyflow
Mar 01, 2024
#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia
Feb 28, 2024
#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week
Feb 26, 2024
#488: Learning from our data with Matt Swalley, Omneky
Feb 23, 2024
#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI
Feb 21, 2024
#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health
Feb 19, 2024
#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium
Feb 16, 2024
#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
Feb 14, 2024
#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs
Feb 12, 2024
#482: Making phone conversations with customer count, with Ryan Johnson, CallRail
Feb 09, 2024
#481: Customer journey management with Stacy Sherman, Doing CX Right
Feb 07, 2024
#480: Search and the Customer Experience, with David Ting, Zenni Optical
Feb 05, 2024
#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega
Feb 02, 2024
#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale
Jan 31, 2024
#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia
Jan 29, 2024
#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions
Jan 26, 2024
#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google
Jan 24, 2024
#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia
Jan 22, 2024
#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext
Jan 19, 2024
#472: Improving mixed reality with Dave Kaufman, Meta
Jan 17, 2024
#471: Building a change maker culture with Steve Blum, Autodesk
Jan 15, 2024
#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk
Jan 12, 2024
#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify
Jan 10, 2024
#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix
Jan 08, 2024
#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications
Jan 05, 2024
#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere
Jan 03, 2024
#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData
Dec 29, 2023
#464: AI and Creative Work with Toby Barlow, Lafayette American
Dec 27, 2023
#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense
Dec 25, 2023
#462: Collaboration for successful experimentation with Collin Crowell and James McCormick
Dec 22, 2023
#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners
Dec 20, 2023
#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang
Dec 18, 2023
#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
Dec 15, 2023
#458: Demystifying CX Governance with Sami Nuwar
Dec 13, 2023
#457: Building a culture of experiementation, with Kirsty Dawe, Webeo
Dec 11, 2023
#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia
Dec 08, 2023
#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero
Dec 06, 2023
#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft
Dec 04, 2023
#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord
Dec 01, 2023
#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia
Nov 29, 2023
#451: The Post Cookie World and CX with Carl White, Nano Interactive
Nov 27, 2023
#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext
Nov 24, 2023
#449: Making better proposals with Joe Ardeeser, Smart Pricing Table
Nov 22, 2023
#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.
Nov 20, 2023
#447: Innovation in content marketing with Deane Barker, Optimizely
Nov 17, 2023
#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent
Nov 15, 2023
#445: Headless commerce with Jim Tattersall, Rotate
Nov 13, 2023
#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz
Nov 10, 2023
#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint
Nov 08, 2023
#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast
Nov 06, 2023
#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback
Nov 03, 2023
#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith
Nov 01, 2023
#439: Success in a first-party data world with Derek Slager, Amperity
Oct 30, 2023
#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary
Oct 27, 2023
#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind
Oct 25, 2023
#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub
Oct 23, 2023
#435: Building a culture of experimentation, Kevin Li, Optimizely
Oct 20, 2023
#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely
Oct 18, 2023
#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience
Oct 16, 2023
#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha
Oct 13, 2023
#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast
Oct 11, 2023
#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation
Oct 09, 2023
#429: AI & the Workforce with Jon Darbyshire, SmartSuite
Oct 06, 2023
#428: Personalizing the Customer Journey with Trent Rossini, inQuba
Oct 04, 2023
#427: Creating engaged teams with Kelsey Bishop, Founder at Candor
Oct 02, 2023
#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast
Sep 29, 2023
#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience
Sep 27, 2023
#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB
Sep 25, 2023
#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems
Sep 22, 2023
#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute
Sep 20, 2023
#421: Agile Accessibility with Corb O'Connor, LevelAccess
Sep 18, 2023
#420: Excellent Experimentation with Dejean Brown, Optimizely
Sep 15, 2023
#419: Headless E-commerce and CX with Chris Bach, Netlify
Sep 13, 2023
#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise
Sep 11, 2023
#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company
Sep 08, 2023
#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink
Sep 06, 2023
#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX
Sep 04, 2023
#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly
Sep 01, 2023
#413: Using qualitative customer data well with Daniel Erickson, Viable
Aug 30, 2023
#412: Standing out in an eCommerce world, with Laura Ritchey, Radial
Aug 28, 2023
#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast
Aug 25, 2023
#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom
Aug 23, 2023
#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting
Aug 21, 2023
#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas
Aug 18, 2023
#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business
Aug 16, 2023
#406: State of the (recruiting) union with Sue Keith, Ceres Talent
Aug 14, 2023
#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall
Aug 11, 2023
#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift
Aug 09, 2023
#403: Building a culture of data with Aron Clymer, Data Clymer
Aug 07, 2023
#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance
Aug 04, 2023
#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
Aug 02, 2023
#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion
Jul 31, 2023
#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.
Jul 28, 2023
#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas
Jul 26, 2023
#397: Enterprise SEO with Adrien Menard, CEO of Botify.com
Jul 24, 2023
#396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development
Jul 21, 2023
#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy
Jul 19, 2023
#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io
Jul 17, 2023
#393: Agile supply chains, with Peter Pernot-Day, SHEIN
Jul 14, 2023
#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ
Jul 12, 2023
#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
Jul 10, 2023
#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys
Jul 07, 2023
#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox
Jul 05, 2023
#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule
Jul 03, 2023
#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics
Jun 30, 2023
#386: Intrapreneurship and fostering innovation from within, with Shane Pahl
Jun 28, 2023
#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience
Jun 26, 2023
#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
Jun 23, 2023
#383: Maximizing events data with JR Sherman, CEO of RainFocus
Jun 21, 2023
#382: Building Customer Enagement with April Mullen, Braze
Jun 19, 2023
#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59
Jun 16, 2023
#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A
Jun 14, 2023
#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist
Jun 12, 2023
#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group
Jun 09, 2023
#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective
Jun 07, 2023
#376: Improving Customer Education for Better CX with Jack Foster, Workramp
Jun 05, 2023
#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove
Jun 02, 2023
#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting
May 31, 2023
#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems
May 29, 2023
#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems
May 26, 2023
#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch
May 24, 2023
#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology
May 22, 2023
#369: Marketing Hiring Myths with Sue Keith, Ceres Talent
May 19, 2023
#368: What Exactly is Good CX? with Ginger Conlon, Genesys
May 17, 2023
#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy
May 15, 2023
#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com
May 12, 2023
#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA
May 10, 2023
#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird
May 08, 2023
#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath
May 05, 2023
#362: Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM
May 03, 2023
#361: The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe
May 01, 2023
#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia
Apr 28, 2023
#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
Apr 26, 2023
#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango
Apr 24, 2023
#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
Apr 21, 2023
#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
Apr 19, 2023
#355: Maximizing your DXP Investments with Sue Rivero, RDA
Apr 17, 2023
#354: Agile marketing and the customer-centric team with Robin Ross, Costco
Apr 14, 2023
#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective
Apr 12, 2023
#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement
Apr 10, 2023
#351: Addressing Agile Skepticism, with Daria Bagina, Founder of Scrum Mastered
Apr 07, 2023
#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr
Apr 05, 2023
#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS
Apr 03, 2023
#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast
Mar 31, 2023
#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates
Mar 29, 2023
#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud
Mar 27, 2023
#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign
Mar 24, 2023
#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions
Mar 22, 2023
#343: Agile Consumer Insights with Corey Lipman, Jumpspark
Mar 20, 2023
#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
Mar 17, 2023
#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
Mar 15, 2023
#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
Mar 13, 2023
#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
Mar 10, 2023
#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
Mar 08, 2023
#337: Mental wellness and the workplace with Josh Birk, Salesforce
Mar 06, 2023
#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience
Mar 03, 2023
#335: Retention marketing and CX with Adam Robinson of Retention.com
Mar 01, 2023
#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience
Feb 27, 2023
#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing
Feb 24, 2023
#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent
Feb 22, 2023
#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath
Feb 20, 2023
#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely
Feb 17, 2023
#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA
Feb 15, 2023
#328: Composable platforms and the ecommerce customer experience with Filippo Conforti, Founder & CEO of Commerce Layer
Feb 13, 2023
#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development
Feb 10, 2023
#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll
Feb 08, 2023
#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions
Feb 06, 2023
#324: Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network
Feb 03, 2023
#323: Automation in the workplace with Shawn Herring, CMO, airSlate
Feb 01, 2023
#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics
Jan 30, 2023
#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside
Jan 27, 2023
#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday
Jan 25, 2023
#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA
Jan 23, 2023
#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon
Jan 20, 2023
#317: Creating tomorrow’s digital customer experience with Adeline Ashley from Sitecore
Jan 18, 2023
#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT
Jan 16, 2023
#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath
Jan 13, 2023
#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase
Jan 11, 2023
#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce
Jan 09, 2023
#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications
Jan 06, 2023
#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce
Jan 04, 2023
#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media
Jan 03, 2023
#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI
Dec 30, 2022
#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf
Dec 27, 2022
#304: Employee wellbeing and expectations with Julius Geis, MUA
Dec 27, 2022
#307: Direct Mail in a Digital Age with Dave Fink, Postie
Dec 23, 2022
#306: Defining Success with Sheevaun Moran, Energetic Solutions
Dec 20, 2022
#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal
Dec 16, 2022
#303: Scaling startups with Paul Ruppert, Global Point View
Dec 09, 2022
#302: Authentic personal brands with Jen Dalton, BrandMirror
Dec 06, 2022
#301: Composable Customer Data Platforms with Florian Delval, ActionIQ
Dec 02, 2022
#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless
Nov 29, 2022
#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company
Nov 25, 2022
#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data
Nov 22, 2022
#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals
Nov 18, 2022
#296: Customer Success for Brand Success with Scott Salkin of Gainsight
Nov 15, 2022
#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive
Nov 11, 2022
#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage
Nov 08, 2022
#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience
Nov 04, 2022
#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr
Nov 01, 2022
#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants
Oct 28, 2022
#290: Effective Brand Marketplaces with Adrien Nussenbaum, Mirakl
Oct 25, 2022
#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent
Oct 21, 2022
#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group
Oct 18, 2022
#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium
Oct 14, 2022
#286: Real customer engagement with tangible results, with Mark Smith, CSG
Oct 11, 2022
#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely
Oct 07, 2022
#284: Using data to increase customer engagement, with James Manderson, Braze
Oct 04, 2022
#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega
Sep 30, 2022
#282: Transforming industries while benefiting customers with Demetrius Gray, Captain
Sep 27, 2022
#281: Improving the Retail Employee Experience with Melissa Wong, Zipline
Sep 23, 2022
#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights
Sep 20, 2022
#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion
Sep 16, 2022
#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital
Sep 13, 2022
#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective
Sep 09, 2022
#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought
Sep 06, 2022
#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick
Sep 02, 2022
#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
Aug 30, 2022
#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
Aug 26, 2022
#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
Aug 23, 2022
#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
Aug 19, 2022
#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
Aug 16, 2022
#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity
Aug 12, 2022
#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP
Aug 09, 2022
#267: Success with influencer marketing, with Magda Houalla, Aspire
Aug 05, 2022
#266: The Business Value of Partner Programs with Bernie Kassar, Xactly
Aug 02, 2022
#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo
Jul 29, 2022
#264: The Power of Customer Communities with Jake Randall of Common Room
Jul 26, 2022
#263: Conversational AI with Bob Summers, Goodcall
Jul 22, 2022
#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io
Jul 19, 2022
#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates
Jul 15, 2022
#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy
Jul 12, 2022
#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick
Jul 08, 2022
#258: Healthy Organizational Cultures with Gary David, Bentley University
Jul 05, 2022
#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana
Jul 01, 2022
#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7
Jun 28, 2022
#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade
Jun 24, 2022
#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz
Jun 21, 2022
#253: The Future of Nonprofits with Sindy Yeh and Steve Blair
Jun 17, 2022
#252: Automation in the workforce with Aaron Kwittken, PRophet
Jun 14, 2022
#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
Jun 10, 2022
#250: The Future of ESG with Chuck Amman, Semtech
Jun 07, 2022
#249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing
Jun 03, 2022
#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader
May 31, 2022
#247: Advertisers and Data Privacy with Cameron Horton, Attribution
May 27, 2022
#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems
May 24, 2022
#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp
May 20, 2022
#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur
May 17, 2022
#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala
May 13, 2022
#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf
May 10, 2022
#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting
May 06, 2022
#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast
May 03, 2022
#239: Career Agility with Erik Cabral, On Air Brands
Apr 29, 2022
#238: Success with Google Ads with Sean Marshall, Attribution
Apr 26, 2022
#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems
Apr 22, 2022
#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
Apr 19, 2022
#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
Apr 15, 2022
#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development
Apr 12, 2022
#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice
Apr 08, 2022
#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean
Apr 05, 2022
#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo
Apr 01, 2022
#230: Experience Level Agreements with Weston Morris, Unisys
Mar 29, 2022
#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com
Mar 25, 2022
#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network
Mar 22, 2022
#227: Telling the Story of Innovation, with Jon Ebert, John Deere
Mar 18, 2022
#226: Winning over CX skeptics, with Sami Nuwar, Medallia
Mar 15, 2022
#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within
Mar 11, 2022
#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants
Mar 08, 2022
#223: People, Processes, Technology, & CX with Steven Petruk, CGS
Mar 04, 2022
#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution
Mar 01, 2022
#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services
Feb 25, 2022
#220: High Performance Teams, with John Estafanous, RallyBright
Feb 22, 2022
#219: Lean CX with Robert Dew, CapFeather Global
Feb 18, 2022
#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys
Feb 15, 2022
#217: Continuous Growth and Career Success with Gina Tokar, Panasonic
Feb 11, 2022
#216: Operationalizing Great Patient Experience with Lorie Dolo
Feb 08, 2022
#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing
Feb 04, 2022
#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe
Feb 01, 2022
#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
Jan 28, 2022
#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint
Jan 25, 2022
#211 Demonstrating Marketing ROI with David Hiltner, Attribution
Jan 21, 2022
#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology
Jan 18, 2022
#209: Data and the Citizen Experience with Jerry Power, I3 Systems
Jan 14, 2022
#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce
Jan 11, 2022
#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies
Jan 07, 2022
#206: Customer Journey Management as Change Management with Erin Zentz, AARP
Jan 04, 2022
#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution
Dec 31, 2021
#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems
Dec 28, 2021
#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems
Dec 24, 2021
#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems
Dec 21, 2021
#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic
Dec 17, 2021
#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath
Dec 14, 2021
#199: Agile Sales & Marketing with Anthony Coppedge, IBM
Dec 10, 2021
#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely
Dec 07, 2021
#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson
Dec 03, 2021
#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution
Nov 30, 2021
#195: Search, Content Discovery & CX with Jason McClelland, Algolia
Nov 26, 2021
#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health
Nov 23, 2021
#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love
Nov 19, 2021
#192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela
Nov 16, 2021
#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte
Nov 12, 2021
#190: The Retail Customer Experience with Erica James, Medallia
Nov 09, 2021
#189: The Value of Embracing Setbacks with Mike Cirorrocco
Nov 05, 2021
#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau
Nov 02, 2021
#187: Lean AI & Marketing with Lomit Patel, Together Labs
Oct 29, 2021
#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue
Oct 26, 2021
#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews
Oct 22, 2021
#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency
Oct 19, 2021
#183: Leading by example: the role of leaders in the return to the office
Oct 15, 2021
#182: Agile Customer Service with Daniel Rodriguez, Simplr
Oct 12, 2021
#181: What we've learned (so far) from the pandemic
Oct 08, 2021
#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor
Oct 05, 2021
#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton
Oct 01, 2021
178: Leadership and the Patient Experience with Tracy Courtney, UPMC
Sep 28, 2021
#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta
Sep 24, 2021
#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Sep 21, 2021
#175: Remote Employee Onboarding with Dave Secunda, Workbright
Sep 17, 2021
#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
Sep 14, 2021
#173: The changing role of HR with Annissa Deshpande, Loglab
Sep 10, 2021
#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech
Sep 07, 2021
#171: Meaningful Collaboration in the Workplace with Michael Barata
Sep 03, 2021
#170: Positive Career Changes with Jeremy Cline
Aug 31, 2021
#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration
Aug 27, 2021
#168: Regenerative Businesses with Carol Sanford
Aug 24, 2021
#167: Return to Work, Part 4: Different Approaches to the Return to the Office
Aug 20, 2021
#166: Agile M&A with Chris Von Bogdandy, Slalom
Aug 17, 2021
#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?
Aug 13, 2021
#164: Stories and the Customer Experience with Gabrielle Dolan
Aug 10, 2021
#163: Return to Work, Part 2: Doing "Return to the Office" Well
Aug 06, 2021
#162: Prioritizing Success with Marlo Higgins
Aug 03, 2021
#161: Return to Work, Part 1: Succeeding with a Hybrid Workforce
Jul 30, 2021
#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE
Jul 27, 2021
#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency
Jul 23, 2021
#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems
Jul 20, 2021
#157: Agile Decision Making with Diane Magers, Experience Catalysts
Jul 16, 2021
#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems
Jul 13, 2021
#155: Leadership and Living Systems with Mark Morey
Jul 09, 2021
#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems
Jul 06, 2021
#153: Attracting & Retaining Employees in a Hybrid Work Environment
Jul 02, 2021
#152: Agile Customer Experience with Steve Pappas
Jun 29, 2021
#151: Office planning for the future of work with David Cornbrooks, Savills North America
Jun 11, 2021
#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology
Jun 10, 2021
#149: Retaining our humanity in a remote work world with John Friedman
Jun 08, 2021
#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group
Jun 04, 2021
#147: Creating Repeat Customers with Shep Hyken
Jun 03, 2021
#146: Building a Customer-Centric Organization with Ilenia Vidili
Jun 01, 2021
#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development
May 28, 2021
#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick
May 27, 2021
#143: Startups and Company Culture with Nico Simko, Clair
May 25, 2021
#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025
May 21, 2021
#141: Let's talk about Agile Marketing with Steve Moubray
May 20, 2021
#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket
May 18, 2021
#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao
May 14, 2021
#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios
May 13, 2021
Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting
May 11, 2021
#136: Return on Creativity: Agile Career Growth with Laura Briggs
May 07, 2021
Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator
May 06, 2021
Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview
May 04, 2021
Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters
Apr 30, 2021
#132: Staying Agile with SEO with John Vuong, Local SEO Search
Apr 29, 2021
Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group
Apr 27, 2021
#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North
Apr 20, 2021
#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North
Apr 13, 2021
#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North
Apr 06, 2021
Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe
Mar 30, 2021
Episode 126: Agility and the Gig Approach with Edie Goldberg
Mar 23, 2021
Episode 125: The Value of Chutzpah with Mason Harris
Mar 16, 2021
Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia
Mar 09, 2021
Episode 123: Being intentional about your goals with Mark Victor Hansen
Mar 02, 2021
#122: The Unseen Power of Invention with John Carter, TCGen
Feb 23, 2021
Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions
Feb 16, 2021
#120: Iterating and Optimizing from Experiences with Jerry Abiog
Feb 09, 2021
Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing
Feb 02, 2021
#118 Brand and the Center of Experience
Dec 31, 2020
#117 Bold Leadership in Times of Change
Dec 29, 2020
#116 Silos and experience
Dec 24, 2020
#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems
Dec 22, 2020
#114 Calculating the Value of CX
Dec 17, 2020
#112 Creating a Center of Experience
Dec 10, 2020
#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems
Dec 08, 2020
#110 Employees and Intrinsic Motivation
Dec 03, 2020
#108 How to Be More Agile
Nov 26, 2020
#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware
Nov 24, 2020
#106 Personalization, Orchestration and CX
Nov 19, 2020
#105 Social Innovation and Business w/ Paul Spiers, The New P&L
Nov 17, 2020
#104 Understanding the Voice of the Customer
Nov 12, 2020
#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective
Nov 10, 2020
#102 The Experience Maturity Model
Nov 05, 2020
#101 Building a Sustainable, Agile Workforce with Roberta Matuson
Nov 03, 2020
#100 Data Science & AI with CX and EX
Oct 29, 2020
#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems
Oct 27, 2020
#98 What is Brand Experience?
Oct 22, 2020
#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems
Oct 20, 2020
#96 Preparing Your Organization for CX Optimization
Oct 15, 2020
#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
Oct 13, 2020
#94 The Intersection of CX and EX
Oct 08, 2020
#93 Agility in the Relationship with Ourselves with Laura DiBenedetto
Oct 06, 2020
#92 The Center of Experience and the Power of Combining CX and EX
Oct 01, 2020
#91 Keeping Government Agile with Dave Witkin at Packages Agile
Sep 29, 2020
#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks
Sep 22, 2020
#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum
Sep 15, 2020
#88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board
Sep 08, 2020
#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree
Sep 01, 2020
#86 Business Agility and Understanding Your Customers with Dr. Michael Griewe, OrthoLive
Aug 25, 2020
#85 Agility in Teams with Duena Blomstrom
Aug 18, 2020
#84 Mental Agility with Kirk Westwood, Author of The Very Best Bad Idea
Aug 11, 2020
#83 How to be an Agile Business with David Wachs, Handwrytten
Aug 04, 2020
#82 The Freelance Economy: The importance of benefits for freelancers and contractors
Jul 28, 2020
#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig
Jul 21, 2020
#79 Acceleration Powered by Data, Part 3
Jul 07, 2020
#78 Acceleration Powered by Data, Part 2
Jun 30, 2020
#77 Acceleration Powered by Data, Part 1
Jun 23, 2020
#76 Next Best Action
Jun 16, 2020
#75 Focusing on Customer Experience with Augie Ray, Gartner
Jun 09, 2020
#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA
Jun 02, 2020
#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku
May 26, 2020
#72 Agile, CX, and Marketing with Aileen Cahil
May 19, 2020
#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce
May 12, 2020
#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center
May 05, 2020
#69 Corporate Social Responsibility and Employee Experience
Apr 28, 2020
#68 Doing Employee Experience Well Throughout the Journey
Apr 21, 2020
#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware
Apr 14, 2020
#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware
Apr 07, 2020
#65 Content and the Customer Experience, Part 3
Mar 31, 2020
#64 Content and the Customer Experience, Part 2
Mar 24, 2020
#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems
Mar 17, 2020
#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International
Mar 10, 2020
#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel
Mar 03, 2020
#60 Technology & Customer Experience with Charlie Oliver, Tech 2025
Feb 25, 2020
#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays
Feb 18, 2020
#58 Maintaining a Strong Company Culture Amidst Growth
Feb 11, 2020
#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark
Feb 04, 2020
#56 The Agile Consumer
Jan 30, 2020
#55 Cutting Through the Clutter
Jan 28, 2020
#54 Agile Brands and Society
Jan 23, 2020
#53 Telling Shareable Stories with Your Brand
Jan 21, 2020
#52 Telling Relatable Stories with Your Brand
Jan 14, 2020
#51 Telling Authentic Stories with Your Brand
Jan 07, 2020
#50 Telling Educational Stories with Your Brand
Dec 31, 2019
#49 Listen to Your Customers, Don't Talk at Them
Dec 24, 2019
#48 Customer Experience Trumps Channels and Mediums
Dec 17, 2019
#47 Adaptivity and Collaboration in Your Company Culture
Dec 10, 2019
#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems
Dec 05, 2019
#45 Evolutionary versus Revolutionary Processes
Dec 03, 2019
#44 Change is the Only Constant
Nov 26, 2019
#43 Brands and Future Generations
Nov 19, 2019
#41 Key Principles of an Agile Brand
Nov 05, 2019
#40 An Agile Brand Case Study: Netflix
Oct 29, 2019
#38 Agile Brand Value 3
Oct 15, 2019
#37 Agile Brand Value 2
Oct 08, 2019
#36 Agile Brand Value 1
Oct 01, 2019
#35 Brands and Agile Marketing
Sep 24, 2019
#34 Special Episode: From Monolith to Microservice
Sep 18, 2019
#33 Brands and the Modern Customer Experience
Sep 17, 2019
#32 Brands and Exponential Technologies
Sep 10, 2019
#30 Brand as Experience
Aug 27, 2019
#29 Social Transformation and Brands
Aug 20, 2019
#28 Letting Go in Order to Have Deeper Customer Relationships
Aug 06, 2019
#27 Staying Nimble by Always Listening
Jul 30, 2019
#26 Using Data to Drive Deeper Insights
Jul 23, 2019
#25 Telling Genuine Stories with Your Brand
Jul 16, 2019
#24 Open Dialogue with Customers
Jul 09, 2019
#23 The Duality of the Agile Brand
Jul 02, 2019
#22 Constants and the Agile Brand
Jun 25, 2019
#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems
Jun 20, 2019
#20 What is an agile brand?
Jun 18, 2019
#19 Agile marketing
Jun 11, 2019
#18 What is agile?
Jun 04, 2019
#17 Brand as Relationship
May 28, 2019
#16 Brand as Experience
May 21, 2019
#15 Brand as Idea
May 14, 2019
#14 Brand as Object
May 07, 2019
#13 Cars and Branding
Apr 30, 2019
#12 Branding and Relevance
Apr 23, 2019
#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems
Apr 17, 2019
#10 Branding and Focus
Apr 16, 2019
#9 Branding and Substance
Apr 09, 2019
#8 Attracting the Right Customers with Your Brand
Apr 02, 2019
#7 Branding and Expectation-Setting for Customers
Mar 26, 2019
#6 Brands and Value Creation for the Organization
Mar 19, 2019
#5 Branding for Differentiation and Competitive Advantage
Mar 12, 2019
#4 Your Brand is Continually Evolving
Mar 05, 2019
#3 Your Brand is a Relationship
Feb 26, 2019
#2 Your Brand is more than a Logo
Feb 19, 2019
#1 Your Brand is a Vocabulary
Feb 12, 2019