CHURN FM
By Andrew Michael
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Category: Business
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Subscribers: 8
Reviews: 0
Episodes: 296
Description
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
| Episode | Date |
|---|---|
|
E295 | The Future of SEO in an AI-First world with Kevin Indig | HyperGrowth Partners
|
Jul 10, 2025 |
|
E294 | SaaS isn’t dead, it’s just different: Alexander Theuma from SaaStock on the industry’s turning point
|
Jun 25, 2025 |
|
EP293 | The Hidden Friction Killing Your Growth: Ramli John's Playbook for B2B Onboarding Success
|
Jun 19, 2025 |
|
E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams
|
Jun 11, 2025 |
|
E291 | From Champagne Problems to Category Creation: The Rise of Paddle’s Merchant of Record Play with Andrew Davies
|
May 28, 2025 |
|
E290 | From PLG Pains to AI Gains: Rethinking Retention with Ryan Seams of AssemblyAI
|
May 15, 2025 |
|
E289 | How AppsFlyer Uses AI to Build Superhuman CS Teams with Ziv Peled
|
May 02, 2025 |
|
E288 | How AI Is Transforming Customer Success with Sivan More of HiBob
|
Apr 25, 2025 |
|
E287 | From CAC Recovery to Higher ACVs: The Power of Upfront Payments with Miguel Fernandez Larrea
|
Apr 16, 2025 |
|
E286 | Humanizing Feedback: Hark’s Vision for Customer-Generated Content with Fran Brzyski
|
Apr 03, 2025 |
|
E285 | Betting on Yourself: Wistia’s Bold Pivot From Video Hosting to a Multi-product Platform with Chris Savage
|
Mar 27, 2025 |
|
E284 | Optimizing Payments for Growth and Retention with Paddle's Lucas Lovell
|
Mar 21, 2025 |
|
E283 | AI Powered Growth: How Reddit and Ramp Are Winning with Guillaume Cabane
|
Mar 12, 2025 |
|
E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon
|
Feb 26, 2025 |
|
E281 | The Foundational Laws of Retention That Haven’t Changed in the AI Era with Brian Balfour
|
Feb 12, 2025 |
|
E280 | Reinventing Go-To-Market: Lessons from Agorapulse’s Upmarket Expansion with Emeric Ernoult
|
Feb 05, 2025 |
|
E279 | The Evolution of Copy.AI: From AI Copywriting to Enterprise Workflow Automation with Paul Yacoubian
|
Jan 29, 2025 |
|
E278 | Aligning Growth Marketing and Growth Product to Maximize Retention with Yuriy Timen
|
Jan 22, 2025 |
|
E277 | What SaaS Founders Should Know Before Going Multi-Product: Lessons from Kovai's Saravana Kumar
|
Jan 09, 2025 |
|
E276 | Beyond Seats: The Shift Towards Success-Based Pricing with Kyle Poyar
|
Jan 01, 2025 |
|
E275 | How to Prepare Your SaaS for Acquisition with Tim Schumacher
|
Dec 11, 2024 |
|
E274 | Activation Milestones: The Secret to Early Retention Success with Elliott Poppel
|
Dec 04, 2024 |
|
E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres
|
Nov 28, 2024 |
|
E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels
|
Nov 22, 2024 |
|
E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja
|
Nov 13, 2024 |
|
E270 | Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI with Ruslan Nazarenko
|
Nov 07, 2024 |
|
E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra
|
Oct 30, 2024 |
|
E268 | Simplifying Customer Success: The Key to Retaining Loyal Customers at Scale with Evgenia Mkrtychian
|
Oct 25, 2024 |
|
E267 | How to Shift Seemingly Uncontrollable Churn into Retention-Driven Growth with Adam Fishman
|
Oct 16, 2024 |
|
E266 | From Concert Halls to Boardrooms: Turning Seemingly Unrelated Skills into Customer Success Strengths with Marija Skobe-Pilley
|
Oct 12, 2024 |
|
E265 | How Rows' Ungated, Product-as-the-Homepage Experience Tripled User Signups and Redefined Activation with Henrique Cruz
|
Oct 02, 2024 |
|
E264 | Sales-Led vs. Product-Led: The Key Differences Tackling Churn with eWebinar's CEO Melissa Kwan
|
Sep 25, 2024 |
|
E263 | From Optimizely to Limitless: Dan Siroker on Building Products That Wow
|
Sep 20, 2024 |
|
E262 | How Data-Driven Automation Transforms Customer Success with Joe Di Grande
|
Sep 11, 2024 |
|
E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis
|
Sep 04, 2024 |
|
E260 | The PLG vs. SLG Debate: Surprising Insights from SaaS Benchmarks with Emilia Korczynska of User Pilot
|
Aug 29, 2024 |
|
E259 | Identifying Your Ideal Customer Profile: A Data-Driven Approach with Goodfit's CEO Harrison Rose
|
Aug 21, 2024 |
|
E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul
|
Aug 14, 2024 |
|
E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow
|
Aug 07, 2024 |
|
E256 | Community-Driven Development: Boosting Retention with Integrations with Biro Florin
|
Jul 31, 2024 |
|
E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins
|
Jul 24, 2024 |
|
E254 | Reactivation Tactics: Transforming Cancellations into Customer Retention Opportunities with Baird Hall
|
Jul 17, 2024 |
|
E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley
|
Jul 10, 2024 |
|
E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe
|
Jul 03, 2024 |
|
E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving
|
Jun 26, 2024 |
|
E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey
|
Jun 19, 2024 |
|
E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir
|
Jun 12, 2024 |
|
E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto
|
Jun 05, 2024 |
|
E247 | Mastering Mobile Retention: Insights from SoundCloud and VSCO with Andy Carvell from Phiture
|
May 29, 2024 |
|
E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce’s Approach with Tamara Grominsky
|
May 22, 2024 |
|
E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer
|
May 15, 2024 |
|
E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown
|
May 08, 2024 |
|
E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions
|
May 01, 2024 |
|
E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang
|
Apr 24, 2024 |
|
E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM
|
Apr 17, 2024 |
|
E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL
|
Apr 10, 2024 |
|
E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention
|
Apr 03, 2024 |
|
E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen
|
Mar 27, 2024 |
|
E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson
|
Mar 20, 2024 |
|
E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali
|
Mar 13, 2024 |
|
E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill
|
Mar 06, 2024 |
|
E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland
|
Feb 28, 2024 |
|
E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres
|
Feb 21, 2024 |
|
E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz
|
Feb 14, 2024 |
|
E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit
|
Feb 07, 2024 |
|
E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso
|
Jan 31, 2024 |
|
E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin
|
Jan 24, 2024 |
|
E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman
|
Jan 17, 2024 |
|
E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith
|
Jan 10, 2024 |
|
E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel
|
Jan 03, 2024 |
|
E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang
|
Dec 20, 2023 |
|
E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen
|
Dec 13, 2023 |
|
E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell
|
Dec 06, 2023 |
|
E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli
|
Nov 29, 2023 |
|
E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut
|
Nov 22, 2023 |
|
E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta
|
Nov 15, 2023 |
|
E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes
|
Nov 08, 2023 |
|
E218 - Flatfile's Strategic Shift from PLG to Sales-Led and Back with VP of Customer Success Becca Weiss
|
Nov 01, 2023 |
|
E217 | Maximizing Shots on Goal: The Key to Growth and Retention with AngelList's Matt Bilotti
|
Oct 25, 2023 |
|
E216 | Leveraging the Jobs to be Done Framework for Customer Success with HubSpot's Daphne Costa Lopes
|
Oct 18, 2023 |
|
E215 | Redefining Customer Success Without Direct Engagement with Vitally's CEO, Jamie Davidson
|
Oct 11, 2023 |
|
E214 | Measurable Advocacy Strategies: Elevating Customer Success Manager Performance with Jonathan Riftin of Optimove
|
Oct 04, 2023 |
|
E213 | Unlocking the Secrets of Acquiring Your Ideal Customers with Appcue's Meg Gowell
|
Sep 27, 2023 |
|
E212 | Community-Driven Innovation: How Ivy's 15,000+ community members are Reshaping the AI Landscape with CEO, Dan Lenton
|
Sep 20, 2023 |
|
E211 | How Strategic Partnerships Drive Customer Retention with Ashby's VP of Customer Success, Kelsey Peterson
|
Sep 13, 2023 |
|
E210 | Data, Decisions, and Dollars: How Customer Success Operations Boosts Your Bottom Line with Luis Barbosa, Customer Experience Leader at Teya
|
Aug 30, 2023 |
|
E209: Cracking the Funnel: How to Iterate Your Way to Product Market Fit with Arcade's CEO Caroline Clark
|
Aug 23, 2023 |
|
E208: Retention Starts from Day One: Strategies for Success through Personalization and Experimentation with Fireflies CEO Krish Ramineni
|
Aug 16, 2023 |
|
EP 207 | Ziv Peled (AppsFlyer) The Customer Success Flywheel: How to Drive Growth and Retention in Challenging Times
|
Aug 08, 2023 |
|
EP 206 | Kaz Ohta (Treasure Data) - Cracking the code of enterprise Customer Success with data
|
Aug 02, 2023 |
|
EP 205 - Abbas Haider Ali (Github) Building a Scalable Customer Success Program
|
Jul 26, 2023 |
|
EP 204 - Dan Burkhart (Recurly) The Art and Science of Retention Driving Strategies
|
Jul 19, 2023 |
|
EP 203 - Evgenia Mkrtychian (LoyaltyPlant) Where Customer Success and Marketing Strategies Meet
|
Jul 12, 2023 |
|
EP 202 - John Gleeson (Success Venture Partners) - How Customer Success Drives Startup Success
|
Jul 05, 2023 |
|
EP 201 - Tom Carnewal (Customer Cross Company) Improving Customer Experience with Friction Hunting
|
Jun 28, 2023 |
|
EP 200 - Enzo Avigo (June) Iterating Towards Product Market Fit: Challenges and Methodologies
|
Jun 21, 2023 |
|
EP 199 - John Chen (Fika Ventures) Starting with Zero — Lessons in Finding Product Market Fit
|
Jun 14, 2023 |
|
EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in
|
Jun 07, 2023 |
|
EP 197 - Vic Davis (Inflection) Unlocking the Potential of Product-Led Growth
|
May 31, 2023 |
|
EP 196 - Chris Dishman (Totango) Prioritising Customer Success During Challenging Times
|
May 24, 2023 |
|
EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups
|
May 03, 2023 |
|
EP 194 - Tony Sternberg (ProsperStack) Automating Tailored Customer Experiences to Reduce Churn
|
Apr 26, 2023 |
|
EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive
|
Apr 20, 2023 |
|
EP 192 | Nik Mijic (Matik) - How to effectively communicate your value to increase retention
|
Apr 12, 2023 |
|
EP 191 | Eric Melchor (Optimonk) - How to create personalized user experiences for better engagement and retention
|
Apr 05, 2023 |
|
EP 190 | Robin Singhvi (SmartCue) - How Smartcue leverages customer champions to define their product roadmap and increase retention
|
Mar 16, 2023 |
|
EP 189 | Foti Panagiotakopoulos (Growth Mentor) - Doing Things That Don't Scale: How to Combat Customer Churn
|
Feb 08, 2023 |
|
EP 188 | Eleanor Dorfman (Retool) - Tackling churn in a downturn
|
Dec 07, 2022 |
|
EP 187 | Steve Hazelton (Sturdy) - Predicting vs preventing churn
|
Nov 23, 2022 |
|
EP 186 | Hubert Palan - How Productboard prioritizes their backlog and defines a retention-driving product strategy
|
Nov 03, 2022 |
|
EP 185 | John Collins - How Intercom leveraged content to drive adoption and increase retention
|
Oct 14, 2022 |
|
EP 184 | Valentin Radu - How Omniconvert avoided death and pivoted into a blue ocean
|
Oct 05, 2022 |
|
EP 183 | Geoffrey Moore - How your churn and retention is impacted by your stage of growth
|
Sep 28, 2022 |
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EP 182 | Daniel McCarthy - How investment firms use customer behavior predictions to set valuations on the companies they acquire
|
Sep 21, 2022 |
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EP 181 | Dominic Constandi (ZoomInfo) - The value of a first impression
|
Sep 15, 2022 |
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EP 180 | Darius Contractor - Activation lessons learned from Airtable, Facebook, and Dropbox
|
Sep 02, 2022 |
|
EP 179 | Rupesh Rao (CogniSaaS) - Focusing your customer onboarding on customer outcomes and how it impacts retention.
|
Aug 24, 2022 |
|
EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention
|
Aug 17, 2022 |
|
EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback
|
Aug 10, 2022 |
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EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention
|
Aug 03, 2022 |
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EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.
|
Jul 27, 2022 |
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EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention
|
Jul 20, 2022 |
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EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition
|
Jul 06, 2022 |
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EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
|
Jun 29, 2022 |
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EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.
|
Jun 22, 2022 |
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EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention
|
Jun 15, 2022 |
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EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.
|
Jun 08, 2022 |
|
EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers
|
Jun 01, 2022 |
|
EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal
|
May 25, 2022 |
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EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.
|
May 18, 2022 |
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EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.
|
May 11, 2022 |
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EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention
|
May 04, 2022 |
|
EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn
|
Apr 27, 2022 |
|
EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.
|
Apr 20, 2022 |
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EP 161 | James Mayes (Mind The Product) - Transitioning to a subscription-based business.
|
Apr 13, 2022 |
|
EP 160 | Andrew Peterson and Spencer Dent (Clozd) - Qualitative churn analysis.
|
Apr 06, 2022 |
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EP 159 | Steffen Hedebrandt (Dreamdata) - How turning customers away increases retention.
|
Mar 30, 2022 |
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EP 158 | Jonathan Widawski (Maze) - How Maze Segments Churn Based On Their Products Vision
|
Mar 23, 2022 |
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EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn
|
Mar 16, 2022 |
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EP 156 | Kyle Pursell (Shopify) - Leveraging email to increase engagement & retention
|
Mar 09, 2022 |
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EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team
|
Mar 02, 2022 |
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EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days
|
Feb 23, 2022 |
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EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.
|
Feb 16, 2022 |
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EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role
|
Feb 09, 2022 |
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EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention.
|
Feb 02, 2022 |
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EP 150 | Chris O’Neil (Glean) - The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it.
|
Jan 26, 2022 |
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EP 149 | John Zeratsky (Character) - Using Design Sprints to increase retention.
|
Jan 19, 2022 |
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EP 148 | Mohammad Nasrullah (Integry) - The impact of integrations on churn and retention.
|
Jan 12, 2022 |
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EP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool.
|
Jan 05, 2022 |
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EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver
|
Dec 29, 2021 |
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EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention
|
Dec 22, 2021 |
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EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.
|
Dec 15, 2021 |
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EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business
|
Dec 08, 2021 |
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EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
|
Dec 01, 2021 |
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EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it
|
Nov 24, 2021 |
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EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
|
Nov 17, 2021 |
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EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.
|
Nov 10, 2021 |
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EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
|
Nov 03, 2021 |
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EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers
|
Oct 27, 2021 |
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EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs.
|
Oct 20, 2021 |
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EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre
|
Oct 13, 2021 |
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EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
|
Oct 06, 2021 |
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EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.
|
Sep 29, 2021 |
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EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
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Sep 22, 2021 |
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EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.
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Sep 15, 2021 |
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EP 130 | Carlos Gonzalez de Villaumbrosia (Product School) - How a strong community can add value to your business and ensure long term retention.
|
Sep 08, 2021 |
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EP 129 | Christoph Janz (Point Nine Capital) - The evolving SaaS industry and the impact on churn and retention
|
Sep 01, 2021 |
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EP 128 | Babis Makrynikolas (Blueground) - Pricing and packaging strategies from Amazon and Blueground
|
Aug 25, 2021 |
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EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
|
Aug 18, 2021 |
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EP 126 | How SentiSum helps brands leverage their customer conversation data to increase retention.
|
Aug 11, 2021 |
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EP 125 | Alfie Marsh - How Spendesk built a sales and revenue model that eliminates churn
|
Aug 04, 2021 |
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EP 124 | Srikrishnan Ganesa (Rocketlane) - How revisiting your target market can help accelerate growth.
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Jul 28, 2021 |
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EP 123 | Paul Lynch (Chargify) - The only silver bullet to mitigate churn is value
|
Jul 21, 2021 |
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EP 122 | A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)
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Jul 14, 2021 |
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EP 121 | Wayne McCulloch (Google Cloud) - How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.
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Jul 07, 2021 |
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EP 120 | Etie Hertz (Loris.ai) - How customer support conversations with your customers can help reduce churn.
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Jun 30, 2021 |
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EP 119 | Jeremey Donovan - How SalesLoft delight and retain customers by building fun, useful tools they give away.
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Jun 23, 2021 |
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EP 118 | Fletcher Richman (Atlassian) - Halp’s effortless and unique land and expand strategy that boosts retention.
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Jun 16, 2021 |
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EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success.
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Jun 09, 2021 |
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EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.
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Jun 02, 2021 |
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EP 115 | Eric Keating - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.
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May 26, 2021 |
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EP 114 | Cactus Raazi (EXOS) - How to increase customer retention through personalized pricing
|
May 19, 2021 |
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EP 113 | Harini Karthik (Loom) - How to build a data team to uncover retention drivers & fuel growth for your business
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May 12, 2021 |
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EP 112 - Louis Grenier (Everyone Hates Marketers) - How to Stand the F*ck Out with Louis Grenier.
|
May 05, 2021 |
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EP 111 - Nick Fogle (Churnkey) - How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn.
|
Apr 28, 2021 |
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EP 110 - Tadas Labudis (Prodsight) - Why you should rethink churn exit surveys and what to do instead.
|
Apr 21, 2021 |
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EP 109 | Julien Codorniou - How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.
|
Apr 14, 2021 |
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EP 108 | Chris Hicken ('nuffsaid) - How to crush churn before it even starts with user testing.
|
Apr 07, 2021 |
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EP 107 | Ashvin Vaidyanathan - How Gainsight’s Customer Success and Product teams work together towards a common north star metric.
|
Mar 31, 2021 |
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EP 106 | Rav Dhaliwal (Crane Venture Partners) - The evolution of Customer Success and what CS teams are still getting wrong in 2021
|
Mar 24, 2021 |
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EP 105 | Mayor Francis X. Suarez - City as a Service (CaaS): How the best cities retain their citizens.
|
Mar 17, 2021 |
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EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.
|
Mar 10, 2021 |
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EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
|
Mar 03, 2021 |
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EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership.
|
Feb 24, 2021 |
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EP 101 | Mike Sasaki and Tyler Ramsey (Mitek) - How to strategically plan and successfully execute a user onboarding revamp
|
Feb 17, 2021 |
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EP 100 | Ziv Peled 💥 - How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.
|
Feb 10, 2021 |
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EP 99 | Emily González-Cebrián - How Froged retains customers by scaling a personal and human onboarding experience.
|
Feb 03, 2021 |
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EP 98 | David Sakamoto (GitLab) - Why customer success should be the orchestrators of your customer experience across the board
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Jan 27, 2021 |
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EP 97 | Mariah Hay - How Help Scout uses Support-Driven Growth to increase retention.
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Jan 20, 2021 |
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EP 96 | Derek Steer - How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition
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Jan 13, 2021 |
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EP 95 | Shanta Bodhan (SupplyShift) - Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.
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Jan 06, 2021 |
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Ep 94 | Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.
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Dec 30, 2020 |
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EP 93 | Sydney Strader (Catalyst) - How InVision’s hyper-growth masked churn and retention rates and what was the turning point.
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Dec 23, 2020 |
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EP 92 | Javier Suarez (Oliva) - How TravelPerk reduced churn by building features that create superpowers for their users.
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Dec 16, 2020 |
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EP 91 | Kristi Faltorusso - Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.
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Dec 09, 2020 |
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EP 90 | Dave Blake (ClientSuccess) - How Adobe managed the transition from selling compact discs to cloud subscriptions.
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Dec 02, 2020 |
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EP 89 | Luke Diaz (Clearbit) - How Optimizely, AppsFlyer and Clearbit approach their unique churn challenges.
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Nov 25, 2020 |
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EP 88 | Megan Murphy - How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy.
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Nov 18, 2020 |
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EP 87 | Ryan Robinson (ryrob.com) - How content can be leveraged to increase retention and grow customer advocacy
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Nov 11, 2020 |
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EP 86 | Megan Bowen (RefineLabs) - How Grubhub successfully retains customers during mergers and acquisitions.
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Nov 04, 2020 |
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EP 85 | Derek Skaletsky (Sherlock) - How to develop a customer engagement score and increase retention in the process
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Oct 28, 2020 |
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EP 84 | Sançar Sahin (Oliva) - Sançar’s secret weapon to nailing a retention driving product positioning
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Oct 21, 2020 |
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EP 83 | Patrick Thompson (Iteratively) - How Atlassian mastered their land and expand strategy with experimentation.
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Oct 14, 2020 |
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EP 82 | Adelina Peltea - How Holded improves longterm retention with a “Constant Onboarding” approach.
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Oct 07, 2020 |
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EP 81 | Mark Tanner (Qwirl) - The pros and cons of a freemium plan and how it impacts churn
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Sep 30, 2020 |
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EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
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Sep 23, 2020 |
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EP 79 | Angel Steger (Facebook) - More than numbers: How a “bad hookup face” helped Pinterest increase virality and retention.
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Sep 16, 2020 |
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EP 78 | Francis Brero - Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction.
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Sep 09, 2020 |
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EP 77 | Ward Sandler (MemberSpace) - Reduce churn with these 3 cancelation alternatives in your exit flow.
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Sep 02, 2020 |
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EP 76 | How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies
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Aug 26, 2020 |
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EP 75 | Bozena Pieniazek (Maze) - How Product Marketing impacts churn & retention
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Aug 19, 2020 |
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EP 74 | Mark Thompson - Why your customers churn involuntarily and how to prevent it.
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Aug 12, 2020 |
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EP 73 | David Brice - Why Envato launched a subscription service alongside its 15-year-old transactional business.
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Aug 05, 2020 |
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EP 72 | Panos Siozos - How crossing the chasm into the late majority impacts churn and how to avoid it
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Jul 29, 2020 |
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EP 71 | John Henwood - How productboard increased retention by scaling a handheld onboarding experience
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Jul 22, 2020 |
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EP 70 | Ryan Bonnici - How G2 structures its marketing team to accelerate growth and increase retention.
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Jul 15, 2020 |
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EP 69 | Samuel Hulick - How to improve user retention with a killer onboarding plan.
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Jul 08, 2020 |
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EP 68 | Sjoerd Handgraaf - How to increase retention in a two-sided Marketplace Business
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Jul 01, 2020 |
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EP 67 | Mark Roberge - How to drive revenue growth through customer retention
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Jun 24, 2020 |
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EP 66 | Georgiana Laudi - How to use Jobs To Be Done to create a laser-sharp SaaS growth Strategy
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Jun 17, 2020 |
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EP 65 | Rahul Vohra - How Superhuman avoids churn by systematically increasing product-market fit.
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Jun 10, 2020 |
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EP64 | Amaan Nathoo - How Later combine customer success and product-led growth to increase customer retention
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Jun 03, 2020 |
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EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
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May 27, 2020 |
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EP 62 | Bryant Chou (Webflow) Why churn and retention have taken the backseat at Webflow.
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May 20, 2020 |
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EP 61 | Robbie Kellman Baxter (Peninsula Strategies) How to cement trust with new customers in times of a crisis and uncertainty
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May 13, 2020 |
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EP60 | Alex Atkins (CXL Institute) Why CXL’s Head of Growth focuses on retention to drive growth
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May 06, 2020 |
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EP59 | Lauren Culbertson (LoopVOC) How to align feedback to understand your ideal customer profile and tackle churn
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Apr 29, 2020 |
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EP58 | Yahav Hartman (Madgicx) - How to use paid advertising to increase customer retention
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Apr 22, 2020 |
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EP57 | JR Farr (Weav.com) - How to fight churn by automating your customer retention flow
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Apr 15, 2020 |
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EP56 | Matt Barnett (Bonjoro) - How to use hyper-personalized videos to retain customers and reduce churn
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Apr 08, 2020 |
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EP55 | Brian Balfour (Reforge) - How to improve user activation by establishing the right product habits
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Apr 01, 2020 |
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EP54 | James Mulvany (Podcast.co) - How to resurrect churning customers in a non-pushy way
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Mar 25, 2020 |
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EP53 | Emmanuel Straschnov - Why Bubble’s greatest success can lead to churn and how they’re tackling it
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Mar 18, 2020 |
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EP52 | Nathan Barry - How ConvertKit acquires and keeps loyal customers by focusing on a specific niche
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Mar 11, 2020 |
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EP51 | Olga Andrienko - How SEMrush uses gamification to engage users and increase retention
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Mar 04, 2020 |
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EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
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Feb 26, 2020 |
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EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth
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Feb 19, 2020 |
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EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it
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Feb 12, 2020 |
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EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data
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Feb 05, 2020 |
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EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn
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Jan 29, 2020 |
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EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers
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Jan 22, 2020 |
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EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them
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Jan 15, 2020 |
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EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships
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Jan 08, 2020 |
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EP42 | Casey Graham (Gravy) - How to combat involuntary churn with a human-first approach
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Jan 01, 2020 |
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EP41 | Carl Gold (Zuora) - Why fighting churn starts with finding the right metrics
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Dec 25, 2019 |
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EP40 | Gen Furukawa (Retainable) - Retention is the key to successful marketing: why marketers should pay more attention to churn
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Dec 18, 2019 |
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EP39 | Megan McMullin - How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community
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Dec 11, 2019 |
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EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments
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Dec 04, 2019 |
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EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy
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Nov 27, 2019 |
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EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention
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Nov 20, 2019 |
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EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers
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Nov 13, 2019 |
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EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn
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Nov 06, 2019 |
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EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core
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Oct 30, 2019 |
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EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention
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Oct 23, 2019 |
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EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention
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Oct 16, 2019 |
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EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
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Oct 09, 2019 |
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EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it
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Oct 02, 2019 |
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EP 28 | Omid Razavi (ServiceNow) - Preventing churn by building out a product success team
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Sep 25, 2019 |
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EP27 | Jenny Campbell (DiscoverOrg) - 3 crucial customer health metrics you should monitor to prevent churn
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Sep 18, 2019 |
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EP26 | Yu-Kai Chou - Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention
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Sep 11, 2019 |
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EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey
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Sep 04, 2019 |
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EP24 | Guillaume Cabane - 4 Simple churn crushing tactics to unlock hyper-growth for your startup
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Aug 28, 2019 |
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EP23 | Eleanor Dorfman - Faster is not always better: How Segment improved retention by adding friction to their onboarding process
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Aug 21, 2019 |
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EP22 | Michael Redbord - How HubSpot turns customers into marketers by creating a customer-driven culture
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Aug 14, 2019 |
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EP21 | Jinny Oh (Wandr) - How product strategy and UX design impact churn
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Aug 07, 2019 |
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EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate
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Jul 31, 2019 |
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EP19 | Wes Bush (ProductLed Institute) - Product-led growth, a buzz word or just good business?
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Jul 24, 2019 |
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EP18 | Tina Todorovic - How this early-stage startup used instructional videos to curb churn
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Jul 17, 2019 |
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EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number
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Jul 10, 2019 |
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EP16 | David Skok (Matrix Partners) - Why churn is a critical metric for investors to understand when evaluating a startup
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Jul 03, 2019 |
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EP15 | April Dunford - How to develop a retention building product positioning
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Jun 26, 2019 |
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EP14 | Dennis Kayser - How Forecast uses predictive modelling to combat churn
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Jun 19, 2019 |
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EP13 | Andrus Purde - How user acquisition impacts churn and how to measure it effectively
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Jun 12, 2019 |
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EP12 | Patrick Campbell - How Profitwell increased their customer lifetime value from $6k to $150K
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Jun 05, 2019 |
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EP11 | Mike Fiorillo - How Invision accidentally increased retention by focusing on virality
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May 29, 2019 |
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EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects
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May 22, 2019 |
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EP9 | Steli Efti (Close) - How to build a sustainable sales model that drives long term retention
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May 15, 2019 |
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EP8 | Shaun Clowes (Metromile) - Retention and engagement lessons learned building Atlassian’s growth team from 0 to 50 people strong 💪
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May 08, 2019 |
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EP7 | Pulkit Agrawal (Chameleon) - How to build a churn busting user onboarding experience
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May 01, 2019 |
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EP6 | Nir Eyal (Hooked) - Frequency is the key to building habits into your product
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Apr 24, 2019 |
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EP5 | Heidi Gibson (GoDaddy) - GoDaddy's magic metric for crushing churn
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Apr 17, 2019 |
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EP4 | Pedro Magrico (Typeform) - Integrations are sticky
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Apr 10, 2019 |
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EP3 | Janna Bastow (ProdPad) - Value-based pricing for the win
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Apr 03, 2019 |
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EP2 | Savvas Zortikis (Viral Loops) - Winning with customer success
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Mar 31, 2019 |
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EP1 | Brian Balfour (Reforge) - Churn is the silent killer
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Mar 31, 2019 |
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EP0 | Andrew Michael (Churn.fm) - Intro
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Mar 31, 2019 |