Keep Smiling: The E-Commerce Customer Experience Podcast
By SellerSmile
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by SellerSmile
Category: Entrepreneurship
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 0
Reviews: 0
Episodes: 43
Description
Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We'll discuss what matters today and what you can do to build a better eCommerce business, we'll show you how! :)
Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.
| Episode | Date |
|---|---|
|
Ep. 042 - Trademarks, IP and Customer Experience
|
Mar 05, 2024 |
|
Ep. 041 - Setting SPF, DKIM and DMARC Domain Records
|
Feb 26, 2024 |
|
Ep. 040 - Intro to Email Authentication
|
Feb 19, 2024 |
|
Ep. 039 - 5 Best Practices for Your Customer Service Email Address
|
Feb 12, 2024 |
|
Ep. 038 - E-Commerce Customer Service
|
Feb 05, 2024 |
|
Ep. 037 - What is "Customer Service"?
|
Jan 29, 2024 |
|
Ep. 036 - Reintroduction to SellerSmile and the Podcast
|
Jan 22, 2024 |
|
Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
|
Feb 17, 2023 |
|
Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance
|
Nov 23, 2022 |
|
Ep. 033 - A Career in Customer Service with Jace of SellerSmile
|
Jun 21, 2022 |
|
Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile
|
Jun 07, 2022 |
|
Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)
|
Sep 02, 2021 |
|
Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
|
Jun 28, 2021 |
|
Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight
|
Jun 14, 2021 |
|
Ep. 028 - Amazon Communication Guidelines Update (November 2020)
|
Oct 17, 2020 |
|
Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion
|
Jul 01, 2020 |
|
Ep. 026 - Top 5 Lessons Learned from COVID-19
|
Jun 23, 2020 |
|
Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
|
Mar 28, 2020 |
|
Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)
|
Mar 17, 2020 |
|
Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
|
Dec 16, 2019 |
|
Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central
|
Nov 21, 2019 |
|
Ep. 021 - 2019 Amazon Holiday Guide Review
|
Nov 09, 2019 |
|
Ep. 020 - Amazon Brand Messaging Pilot Program Preview
|
Oct 27, 2019 |
|
Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)
|
Sep 26, 2019 |
|
Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University
|
Sep 13, 2019 |
|
Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
|
Aug 16, 2019 |
|
Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019
|
Aug 10, 2019 |
|
Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
|
Aug 02, 2019 |
|
Ep. 014 - Online Reputation Management for Your E-Commerce Brand
|
Jul 27, 2019 |
|
Ep. 013 - Customer Reviews on the Amazon Brand Dashboard
|
Jul 11, 2019 |
|
Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine
|
Jul 04, 2019 |
|
Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines
|
Jul 01, 2019 |
|
Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions
|
Jun 20, 2019 |
|
Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1
|
Jun 13, 2019 |
|
Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast
|
Jun 07, 2019 |
|
Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates
|
May 31, 2019 |
|
Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service
|
May 23, 2019 |
|
Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs
|
May 09, 2019 |
|
Ep. 004 - Essentials for Your Web Store Customer Service
|
May 02, 2019 |
|
Ep. 003 - Customer Service on Amazon, Part 2
|
Apr 25, 2019 |
|
Ep. 002 - Customer Service on Amazon, Part 1
|
Apr 25, 2019 |
|
Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show
|
Apr 25, 2019 |
|
Ep. 000 - Trailer: Welcome to "Keep Smiling"!
|
Apr 18, 2019 |