Working Smarter: Presented by Calabrio
By Calabrio
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Calabrio
Category: Business
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 1
Reviews: 0
Episodes: 52
Description
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
| Episode | Date |
|---|---|
|
The Real-Time Awakening: How Hargreaves Lansdown Rebuilt Workforce Planning with Calabrio
|
Jan 30, 2026 |
|
From AI to “Speed to Happiness”: Dan Eddie on Simplyhealth’s CX Transformation
|
Jan 15, 2026 |
|
AI, Performance, and the Modern Agent with Steve Morrell
|
Dec 16, 2025 |
|
Voice of the Agent: What 540 Agents Really Think About Life on the Frontline
|
Dec 03, 2025 |
|
Women, Working Smarter: Ritu Maheshwari on Mentorship, Leadership & AI
|
Oct 08, 2025 |
|
New Series Coming! Women Working Smarter with Jen Docken and Ritu Maheshwari
|
Oct 03, 2025 |
|
Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence
|
Sep 15, 2025 |
|
Dan Smitley - What do we want from AI in WFM?
|
Aug 11, 2025 |
|
Why Every Contact Center Should Have a Developer On Staff with Ericc Whetstone
|
Jun 02, 2025 |
|
AI Reporting and the future with AWS
|
Feb 07, 2025 |
|
Martin Teasdale of Get Out of Wrap - Contact Centre or Contact Center?
|
Dec 17, 2024 |
|
Irina Hollatz of RightWFM - How do product roadmaps work?
|
Oct 14, 2024 |
|
Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals
|
May 22, 2024 |
|
Wysdom - How AI turns bots into intelligent agents with Tariq Bethune
|
Feb 05, 2024 |
|
Successful Agent Self Scheduling with Precious Bucher from Zappos
|
Oct 04, 2023 |
|
The Power of Honesty, Transparency and Communication with Bryce Ackerman
|
Aug 07, 2023 |
|
WFM for a Global and Digital Organization with Trent Ryan from Netflix
|
Jun 26, 2023 |
|
WEM in Healthcare Organizations with Daniel Acosta
|
May 31, 2023 |
|
Building a World-Class WFM Team
|
May 03, 2023 |
|
Chris Warticki - Customer Service, Customer Experience and Customer Success
|
Mar 07, 2023 |
|
Back to Basics with Jim Davies
|
Jan 31, 2023 |
|
Machine Learning and Artificial Intelligence - What is it and how are contact centers using AI/ML?
|
Jan 09, 2023 |
|
Using CX to Defend Your Brand with Nate Brown
|
Dec 14, 2022 |
|
Empowering Agents: Amazon Web Services & AI in Contact Centers
|
Dec 01, 2022 |
|
Part 2- State of the Contact Center 2022 with Shep Hyken
|
Nov 02, 2022 |
|
State of the Contact Center 2022 with Shep Hyken
|
Oct 25, 2022 |
|
Kathy Sobus of ConvergeOne - Employee Engagement and Quiet Quitting
|
Oct 18, 2022 |
|
Addressing the Challenges of Modern Contact Centers with Cisco and Calabrio
|
Oct 03, 2022 |
|
Preference-Based Scheduling with Ashley Snow
|
Aug 08, 2022 |
|
Juanita Coley - That WFM Girl discusses WFM and her career
|
Jun 21, 2022 |
|
Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage
|
May 18, 2022 |
|
Information Security with Calabrio's Security Experts
|
Apr 11, 2022 |
|
Datagamz - The Impact of Employee Engagement on CX with Kunal Rahalkar
|
Feb 17, 2022 |
|
Clare Muscutt - Founder and CEO of Women in CX
|
Jan 18, 2022 |
|
PCI Pal - Are you PCI Compliant?
|
Nov 29, 2021 |
|
Calabrio Working Smarter Trailer
|
Nov 10, 2021 |
|
Agent Well Being - How do our agents feel?
|
Oct 11, 2021 |
|
Katie Martell - Marketing Influencer - How to bridge the gap between Marketing and the Contact Center
|
Jul 13, 2021 |
|
Vicki Herrell - SWPP and QATC, helping WFM and QM Professionals Grow and Network
|
Jun 23, 2021 |
|
John Weippert - Cummins - Forecasting for Gigantic Engines
|
May 25, 2021 |
|
Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs
|
May 04, 2021 |
|
Michelle Bunch - Mental Health and Contact Center Employees
|
Apr 12, 2021 |
|
Daneece Sheldon: Radial
|
Jul 27, 2020 |
|
Jim Burdick
|
Jun 15, 2020 |
|
Brandon Caudle and Kenny Butler
|
May 18, 2020 |
|
Paul Stockford - Contact Center Disruptors
|
Mar 09, 2020 |
|
Episode 5: Shep Hyken
|
Nov 11, 2019 |
|
Episode 4: Caryn Yurkstas from Paychex
|
Sep 17, 2019 |
|
Episode 3: Jim Tincher from Heart of the Customer
|
Aug 19, 2019 |
|
Episode 2: Nicole Price from Radial
|
Jul 15, 2019 |
|
Episode 1: Daniel Rio from Zovio
|
Jun 13, 2019 |
|
Episode 0: Introduction and Welcome
|
Jun 11, 2019 |