Customer Experience Radio
By Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.
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Category: Business News
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Episodes: 48
Description
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
| Episode | Date |
|---|---|
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Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
|
Apr 30, 2021 |
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Customer Experience Tip: Surprise and Delight
|
Apr 01, 2021 |
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Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
|
Mar 26, 2021 |
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Customer Experience Tip: Anticipate Wishes
|
Mar 18, 2021 |
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Customer Experience Tip: Offer Stability, Control and Certainty
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Mar 04, 2021 |
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Customer Experience Tip: Manage Expectations, Not People
|
Feb 18, 2021 |
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Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design
|
Feb 11, 2021 |
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Customer Experience Tip: It’s Not a Transaction, But an Intersection!
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Feb 04, 2021 |
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Customer Experience Tip: Win Win
|
Jan 28, 2021 |
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Tactical Tip: Can You Explain What a Reverse Offer Is?
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Jan 14, 2021 |
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Tactical Tip: What’s This I am Hearing About Selling My House Virtually?
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Dec 31, 2020 |
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Customer Experience: Lessons Learned from Tony Hsieh
|
Dec 18, 2020 |
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Tactical Tip: How Will I Know What Comes Next Throughout the Process?
|
Dec 17, 2020 |
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Tactical Tip: What is the Showing Process?
|
Dec 03, 2020 |
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Tactical Tip: What are the Visuals You Will Use to Promote My Property?
|
Nov 19, 2020 |
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Tactical Tip: What Information Do I Need to Get My Listing Started?
|
Nov 05, 2020 |
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Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares
|
Nov 03, 2020 |
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Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group
|
Oct 22, 2020 |
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Tactical Tip: How Much Time Do I Need to Prep My Home for Market?
|
Oct 22, 2020 |
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Customer Experience Radio Welcomes David Wachs with Handwrytten
|
Oct 14, 2020 |
|
Tactical Tip: How Do You Maximize My Listing’s Online Exposure?
|
Oct 08, 2020 |
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Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers?
|
Sep 24, 2020 |
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Tactical Tip: How Do I Sell My House Safely During COVID?
|
Sep 10, 2020 |
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Customer Experience Radio Welcomes Leadership Coach and Author Jason Young
|
Aug 20, 2020 |
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Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group
|
Jul 30, 2020 |
|
Customer Experience Radio Welcomes: Lauren Herring with IMPACT Group
|
Jun 25, 2020 |
|
Customer Experience Radio Welcomes: Shane Green with SGEi
|
Jun 21, 2020 |
|
Customer Experience Radio Welcomes: John Hightower with Arch + Tower
|
Jun 12, 2020 |
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Customer Experience Radio Welcomes: Nina Arnaiz with Premia Relocation Mortgage
|
Jun 11, 2020 |
|
Customer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support Services
|
Jun 10, 2020 |
|
Customer Experience Radio Welcomes: Paige Holden with XONEX Relocation
|
May 07, 2020 |
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Customer Experience Radio Welcomes: Wes Moss with Capital Investment Advisors
|
May 06, 2020 |
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Customer Experience Radio Welcomes: Jaida and Amie Burke with Kids Care Organization
|
Apr 30, 2020 |
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Customer Experience Radio Welcomes: Katie Cyphers with Academics Plus and Ashley Stamoulis with Suthingirl
|
Apr 16, 2020 |
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Customer Experience Radio Special Edition: Taking Care of Your Team
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Mar 19, 2020 |
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Customer Experience Radio Welcomes: Gwinnett Chamber of Commerce President Nick Masino
|
Feb 20, 2020 |
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Customer Experience Radio Welcomes: Leo Falkenstein and Landon Yarborough with Consume Media
|
Jan 15, 2020 |
|
Customer Experience Radio Welcomes: Dan Schorr and Brad Ross with Premier Foodservice Group
|
Nov 20, 2019 |
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Customer Experience Radio Welcomes: Author and Speaker Dee Ann Turner
|
Oct 16, 2019 |
|
Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers
|
Sep 25, 2019 |
|
Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax
|
Aug 21, 2019 |
|
Customer Experience Radio Welcomes: David Poole with Bank of America and Merrill Edge
|
Jul 18, 2019 |
|
Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland
|
Jun 21, 2019 |
|
Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare
|
May 16, 2019 |
|
Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels
|
Apr 18, 2019 |
|
Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations
|
Mar 21, 2019 |
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Customer Experience Radio Welcomes: Jim Knight with Knight Speaker and Kathleen Wood with Kathleen Wood Partners & Suzy’s Swirl
|
Feb 22, 2019 |
|
Customer Experience Radio Welcomes: Mike Wittenstein with StoryMiners and Alan Jones with HiFi Buys
|
Jan 17, 2019 |