The Contact Center Coach
By The Contact Center Coach
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Episodes: 138
Description
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
| Episode | Date |
|---|---|
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Podcast 139-5 Common Mistakes Contact Center Leaders Make That Derail Their Careers
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Dec 11, 2024 |
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Podcast 138-What Separates an Average BPO from a Gamechanger!
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Dec 03, 2024 |
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Podcast 137-It's Not to Late-Finish Strong! Year End Reviews
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Nov 26, 2024 |
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Podcast 136-Why "Doing Things For, Not To" Your Contact Center Team Transforms Performance
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Nov 26, 2024 |
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Podcast 135 - Podcast 135- How To Gain Dominion Over Your Contact Center & Achieve Superior Results
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Oct 11, 2024 |
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Podcast 134 - Are You Being Overcome By Contact Center Challenges, Or Bold Enough To Overcome Them?
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Sep 26, 2024 |
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Podcast 133 - Building Unshakable Resilience- How Contact Center Leaders Thrive Through Adversity
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Sep 12, 2024 |
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132 - Does Your Retention Strategy Lack Early Detection Of Departure Signals? How To Fix It NOW!
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Aug 30, 2024 |
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131 How Contact Centers Can Combat Remote Worker Disconnection & Build A Stronger Team
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Aug 22, 2024 |
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130 - Why Loneliness Is Impacting Your Remote Contact Center Agents - 8:14:24, 2.26 PM
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Aug 14, 2024 |
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Podcast 129 - Walk The Talk - Why Functional Love In Contact Centers Is Essential For Success
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Aug 01, 2024 |
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Podcast 128-Is Your Cell Phone Holding You Back? How to Regain Focus and Succeed in Your Career and Life
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Jul 23, 2024 |
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127 - Don’t Let Working From Home Hurt Your Contact Center Career
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Jul 10, 2024 |
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126 - How To Build Leadership Respect In The Contact Center
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Jul 02, 2024 |
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Podcast 125 - Four KeysTo Improve At Home Agent Engagement & Reduce Turnover In Contact Centers
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Jun 26, 2024 |
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Podcast 124- Putting the Team in Teamwork for Your Contact Center
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Jun 03, 2024 |
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Podcast 123- Identifying Depression In The Contact Center
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May 28, 2024 |
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Podcast 122 AI Leadership Quick Hits - Volume III
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May 17, 2024 |
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121-1. Does Your Leadership Strategy Lack Courage Leading To Poor Employee Engagement? Here’s How To Fix It Right NOW
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May 08, 2024 |
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Podcast 120 AI - Safer, Better, Cheaper - 5:1:24, 4.19 PM
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May 01, 2024 |
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Podcast 119- PIP Or PEP (Performance Improvement Plan Or Performance Exit Plan
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Apr 22, 2024 |
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Podcast 118 - Teaching Confidence
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Apr 08, 2024 |
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Podcast 117- Your Contact Center Should Be More Like Aruba
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Mar 21, 2024 |
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Podcast 116- Love The Results!
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Feb 28, 2024 |
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Podcast 115- Love Smart
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Feb 13, 2024 |
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Podcast 114- Love First! They are not rental cars...
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Jan 25, 2024 |
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Podcast 113- Motivational Leader
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Jan 17, 2024 |
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Podcast 112- Problem Solver Leader
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Jan 10, 2024 |
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Podcast 111 Ringing In Results- IVR Surveys Done Right
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Dec 16, 2023 |
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Podcast 110- 12 Days To A World Class Contact Center
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Dec 04, 2023 |
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Podcast 109- If You Can't Measure It; You Can't Manage It.
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Nov 27, 2023 |
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Podcast 108- Standing Out From The Crowd
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Nov 08, 2023 |
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Podcast 107- Emotional Intelligence!
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Oct 23, 2023 |
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Podcast 106- Stop, Drop & Role- Dealing with Poor Performance
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Oct 16, 2023 |
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Podcast 105- Hiring Quick Hits
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Sep 29, 2023 |
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Podcast 104- Six Keys To Gen Z Success
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Sep 13, 2023 |
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Podcast 103- Five Leadership Responsibilities You Need To Get Right
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Aug 18, 2023 |
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Podcast 102- Show & Tell- Tactical Steps For Remote Agents
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Aug 11, 2023 |
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Podcast 101- The Seven Deadly Sins - "Pride"
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Aug 04, 2023 |
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Podcast 100 - Five Urgent "Must - Haves" For Success In Your Contact Center
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Jul 27, 2023 |
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Podcast99 - How To Inspire People
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Jul 21, 2023 |
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Podcast 98 Valuable Customer Skills Can Help Us Get Better At Coaching
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Jul 14, 2023 |
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Podcast 97- Being A Mentor
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Jul 05, 2023 |
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Podcast 96- Finding A Mentor
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Jun 28, 2023 |
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Podcast 95- You Can Make A Difference.
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Jun 22, 2023 |
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Podcast 94- All You Need Is Love
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Jun 10, 2023 |
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Podcast 93- Summer Strategy Quick Hits
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Jun 02, 2023 |
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Podcast 92- On Your Mark"s", Get Set, Go!- A Great Start In Your Center
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May 18, 2023 |
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Podcast 91- Still At Home
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May 08, 2023 |
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Podcast 90 - Leadership Quick Hits Volume III
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Apr 14, 2023 |
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Podcast 89 - Making Time
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Mar 23, 2023 |
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Podcast 88- Contact Center SuperPowers
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Mar 02, 2023 |
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Podcast 86- Transferring Your Culture To A BPO
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Feb 21, 2023 |
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Podcast 85- The Four Principles Of Coaching
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Feb 09, 2023 |
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Podcast 84 - Unlocking the Four Drivers of High Average Handle Time (AHT)
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Jan 25, 2023 |
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Podcast 83- Best Practice- Basics You Must Follow- Volume 1
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Jan 04, 2023 |
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Podcast 82- Leadership Quick Hits Volume Two
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Dec 22, 2022 |
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Podcast 81- Is Your Culture A Competitive Advantage?
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Nov 17, 2022 |
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Podcast 80 - Contact Center Leadership Trifecta
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Oct 20, 2022 |
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Podcast 79- Get Much Better At Meetings
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Oct 10, 2022 |
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Podcast 78 Everyday In The Center- Career Smart Keeping Your Best People Part 4
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Sep 29, 2022 |
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Podcast 77- First Steps- Start Smart - Keeping Your Best People Part 3
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Sep 06, 2022 |
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Podcast 76- Keeping Your Best People- Nesting "Street Smart"
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Aug 19, 2022 |
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Podcast 75- Keeping Your Best People (New Hire Training - Book Smart) Part 1 Of 4
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Aug 04, 2022 |
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Podcast 74- Your Stress
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Jul 26, 2022 |
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Podcast 73- Empowerment
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Jul 18, 2022 |
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Podcast 72- Can't Lose Great Leadership
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Jul 11, 2022 |
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Podcast 71- Full Hearts -Be a Contact Center Leader with Heart.
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Jul 05, 2022 |
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Podcast 70 - Clear Eyes: Calling Out Great Leaders to 3 Key Challenges
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Jun 22, 2022 |
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Podcast 69 - 5 Ways To Connect In 5 Days
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Jun 09, 2022 |
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Podcast 68 - Your Contact Center Culture Should Be Like A Tesla
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May 27, 2022 |
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Podcast 67- Fighting Attrition And Adherence Challenges
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May 16, 2022 |
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Podcast 66 - How Much? How Well? How Are You?
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Apr 29, 2022 |
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Podcast 65- Dealing With Difficult People
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Apr 06, 2022 |
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Podcast 64- Leadership Quick Hits
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Mar 07, 2022 |
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Podcast 63- Leadership Using Technology To Keep Your Best People
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Feb 24, 2022 |
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Podcast 62- The Problem Is You -
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Feb 18, 2022 |
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Podcast 61 - The Worst Employee You Have
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Feb 03, 2022 |
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Podcast 60- Gift vs. Grow
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Jan 04, 2022 |
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Podcast 59- How Do We Get Better?
|
Dec 02, 2021 |
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Podcast 58- How Are We Doing?
|
Nov 29, 2021 |
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Podcast 57- Where Do We Stand?- Part One
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Nov 11, 2021 |
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Podcast 56- Direct Conversations With Your Team
|
Oct 29, 2021 |
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Podcast 55- An Engaged Contact Center Leader
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Oct 12, 2021 |
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Podcast 54- Pysch 101 In The Contact Center
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Sep 29, 2021 |
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Podcast 53- Solving Problems With Your Team
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Sep 09, 2021 |
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Podcast 52 - Office Politics
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Sep 03, 2021 |
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Podcast 51: Leadership- Joy The Four Attributes Of Leadership - Part 4
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Aug 27, 2021 |
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Podcast 50 Leadership Others: The Four Attributes Of Leadership - Part 3
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Aug 18, 2021 |
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Podcast 49 Leadership - Competence The Four Attributes Of Leadership - Part Two
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Aug 03, 2021 |
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Podcast 48- Leadership- Trustworthy - The Four Attributes Of Leadership - Part One
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Jul 26, 2021 |
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Podcast 47- Two Keys To Getting A Raise & Promotion
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Jul 16, 2021 |
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Podcast 46 - Coaching 101- The Basics
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Jul 02, 2021 |
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Podcast 45 - 5 Life Skills That Will Help My Career
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Jun 11, 2021 |
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Podcast 44- 5 Keys To Sales Culture
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Jun 04, 2021 |
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Podcast 43- The 5 Keys To The New Contact Center Culture
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May 21, 2021 |
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Podcast 42 - The 5 Keys To I Don't Know
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May 14, 2021 |
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Podcast 41- Take One For The Team: Three Keys to being a Team Player
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Apr 28, 2021 |
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Podcast 40 - Let's Get Engaged!
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Apr 15, 2021 |
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Podcast 39- The Big Excuse In The Contact Center- The Phones are Jammed...
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Apr 07, 2021 |
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Podcast 38 - I'm New; Now what do I do? Part 3: Managing "Up"to your boss
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Mar 15, 2021 |
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Podcast 37- I'm New; Now what Do I Do? Managing My People-Part 2
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Mar 09, 2021 |
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Podcast 36- I 'm New; Now What Do I Do? - Managing The Numbers Part: One
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Mar 03, 2021 |
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Podcast 35- Thank You.
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Feb 19, 2021 |
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Podcast 34- Receiving Feedback From My Boss
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Feb 11, 2021 |
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Podcast 33- Living Your Values
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Feb 05, 2021 |
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Podcast 32 - Do Your Employees Own Your Mission?
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Jan 28, 2021 |
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Podcast 31- What Is Your Purpose?
|
Jan 13, 2021 |
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Podcast 30- Put First Things First
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Dec 23, 2020 |
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Podcast 29- Measuring Performance
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Nov 17, 2020 |
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Podcast 28- New Hires
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Oct 14, 2020 |
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Podcast 27- Competition & Your Contact Center
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Oct 02, 2020 |
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Podcast 26- Managing People I Don't Like
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Sep 23, 2020 |
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Podcast 25- Cultural Diversity Awareness & Sensitivity
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Aug 14, 2020 |
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Podcast 24- " Your Career Path"
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Aug 07, 2020 |
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Podcast 23- Trust
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Aug 03, 2020 |
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Podcast 22- Contact Centers Are Like High School
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May 29, 2020 |
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Podcast 21 Finding Someone Doing Something Right
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May 11, 2020 |
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Podcast 20- YMCA One On One Coaching for Success
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Apr 29, 2020 |
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Podcast 19- Dealing With Stress In The Contact Center
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Apr 17, 2020 |
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Podcast 18- Contact Center Fun
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Apr 06, 2020 |
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Podcast 17 - Connection
|
Mar 30, 2020 |
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Podcast 16- Home Alone
|
Mar 23, 2020 |
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Podcast 15: The Ten Truths Of Sales And Service
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Mar 04, 2020 |
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Podcast 14- Words last Forever: Make your customer's words count!
|
Feb 21, 2020 |
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Podcast 13: Four Keys To A Great Attitude
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Feb 14, 2020 |
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Podcast 12- Fear, Fame Fun and Fortune Let's talk Reinforcement
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Feb 07, 2020 |
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Podcast 11: Coaching The Boredom Out Of Your Frontline
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Jan 23, 2020 |
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Podcast 10: RISK- Relationship, Initiative, Skills & Knowledge
|
Jan 08, 2020 |
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Ep. 9 Five Priorities To Everyday Success
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Dec 18, 2019 |
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Ep 8. Embracing The Individual
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Nov 12, 2019 |
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Ep. 7 Coaching For The Changing Customer
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Oct 23, 2019 |
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Ep. 6 Keeping People Inspired - The New KPI
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Sep 25, 2019 |
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Ep. 5 Service Enterprise Culture
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Aug 26, 2019 |
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Ep. 4 Leader Culture
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Aug 21, 2019 |
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Ep. 3 Six Keys To A Winning Contact Center Culture
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Aug 02, 2019 |
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Ep. 2 The Contact Center Garden
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Jul 29, 2019 |
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Ep. 1 Introduction to the Contact Center Coach Podcast
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Jul 24, 2019 |