Skip the Queue
By Rubber Cheese
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Category: Management
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Episodes: 162
Description
Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful.
This podcast is brought to you by Merac. We're here to help attractions unlock growth with innovative solutions, expert insights, and customer-first strategies.
| Episode | Date |
|---|---|
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Universal Is Coming: What Does It Mean for the Future of UK Attractions? - Duncan Phillips
|
Jun 17, 2026 |
|
The Weather Forecast Debate Every Attraction Is Talking About - Rob Comley and Simon Townsend with Guest Host, Olly Reed
|
Jun 03, 2026 |
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How Visitor Attractions Can Balance Technology and Human Interaction - Bala McAlinn
|
May 27, 2026 |
|
Theme Park Awards: How They Work and Why You Should Care - Lawrence Roots
|
May 20, 2026 |
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How is AI starting to play a role in visitor attractions - Dominique Bouchard
|
May 13, 2026 |
|
Climate Action in Attractions: What’s Holding the Industry Back? - Vero Celis and Marie Rayner with Ruth Read
|
May 06, 2026 |
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The Future of Experiences: What Guests Expect Now (and What Comes Next) - Andy Zimmerman
|
Apr 29, 2026 |
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What Three Generations of Women Can Teach Us About Running a Theme Park - Debs Griffin
|
Apr 22, 2026 |
|
From Zoo to Conservation Experience: Reinventing a 200-Year-Old Institution-Matthew Philpott
|
Apr 15, 2026 |
|
What happens when museums stop giving answers and start asking questions instead - Donna Speed
|
Mar 25, 2026 |
|
Dark Universe at Epic Universe: Design Secrets from Universal Creative and Framestore - Greg Hall and Max MacEwan
|
Mar 18, 2026 |
|
Why neuroinclusion needs to be top of mind for themed attractions - with Robbie Jones
|
Mar 11, 2026 |
|
The Leaders Redefining the Visitor Attractions Industry - Emily Popovich, Rachael Hamilton, Ruth Read, Liz Sanchez Rasking & Claire Furnival
|
Mar 04, 2026 |
|
Master Planning the Future: How to Build Visitor Attractions That Last - Ray Hole
|
Feb 25, 2026 |
|
Live at Cultural Enterprises Conference with Richard Paterson
|
Feb 18, 2026 |
|
From Brand to Belonging: Designing Experiences People Feel Connected to - Mark Lofthouse
|
Feb 11, 2026 |
|
How to Design Play Spaces That Drive Revenue and Repeat Visits - Simon Egan
|
Feb 04, 2026 |
|
How to Improve Your Attraction’s Website in 2026: What the Latest Data Tells Us - Simon Jones and Steve Mills
|
Jan 28, 2026 |
|
Burnout and Blue Monday: Why Wellness Matters in the Attractions Industry - Emma Newell
|
Jan 19, 2026 |
|
Windsor Great Park Illuminated: Designing Experiences That Draw Guests Back Year After Year - Rob Paul and Kathryn Stafford
|
Dec 10, 2025 |
|
Attraction Trends 2026 and insights from the TEA Global Experience Index - Melissa Oviedo, Martin Palicki and Edmond Chih
|
Dec 03, 2025 |
|
When VFX meets visitor attractions - Rob Liddell and Simon Clarke
|
Nov 26, 2025 |
|
How to Engage All the Senses: Building More Immersive Attractions
|
Nov 19, 2025 |
|
Reflect. Adapt. Thrive - Science and Discovery Centres the next 25 years.
|
Nov 12, 2025 |
|
The Role Of Data For Visitor Attraction Management with Jim Deegan and Ernesto Batista- Sanchez
|
Nov 05, 2025 |
|
Behind the Screams: How Avon Valley Masters Halloween Attractions - Doug Douglas
|
Oct 29, 2025 |
|
How to Build a High-Converting Online Gift Shop for Museums and Attractions - Stephen Spencer and Simon Jones
|
Oct 22, 2025 |
|
LIVE from AVEA Conference 2025 - Get your attraction retail ready
|
Oct 15, 2025 |
|
Behind the scenes at The Traitors Live Experience - Neil Connolly
|
Oct 08, 2025 |
|
Green by Design - Choni Fernández
|
Oct 01, 2025 |
|
Leading with Authenticity - Andreas Andersen
|
Sep 26, 2025 |
|
Magic in the Sky - Jérôme Giacomoni
|
Sep 25, 2025 |
|
The £100 Million Dream - Andy Hadden
|
Sep 24, 2025 |
|
Think Different, Do Different - Massimiliano Freddi
|
Sep 17, 2025 |
|
Go Big Or Go Home!
|
Sep 10, 2025 |
|
It's not pipes and slippers
|
Jul 09, 2025 |
|
Collaboration in the Maritime Museums Sector
|
Jun 25, 2025 |
|
Museums + Heritage Show 2025 the big catch up
|
May 21, 2025 |
|
What does best in class museum retail look like?
|
May 07, 2025 |
|
25 Years of the Millennium Projects - Dynamic Earth
|
Apr 23, 2025 |
|
Starting a new heritage attraction in the UAE
|
Mar 05, 2025 |
|
Sharing our secret squirrel project - Crowd Convert
|
Feb 27, 2025 |
|
Innovation in the Cultural Sector - the View from the Top
|
Feb 19, 2025 |
|
Vox pops from the Farm Attractions Conference 2025
|
Feb 05, 2025 |
|
Marketing Strategies for regional attractions
|
Jan 22, 2025 |
|
Science Meets Cocktails: How Lit Lab is Shaking Up Public Engagement with Science
|
Jan 08, 2025 |
|
Innovating for Change: Youth, Climate, and the Science Centres of Tomorrow
|
Nov 27, 2024 |
|
Sustainability and Performance: How Greener Websites Drive Better Results
|
Nov 14, 2024 |
|
Cambridge Science Centre - A Nomadic attraction that finally found a home
|
Oct 30, 2024 |
|
Building a Sustainable Future: Real-World Solutions for Visitor Attractions
|
Oct 09, 2024 |
|
Roller Coaster Royalty: The UK Theme Park Awards Unveiled
|
Sep 26, 2024 |
|
Viral Monkeys and Marketing Magic - A recipe for social media success
|
Sep 11, 2024 |
|
Putting the customer at the heart of everything we do. CX in the real world
|
Aug 07, 2024 |
|
Why you absolutely should take part in the 2024 Visitor Attraction Website Survey
|
Jul 17, 2024 |
|
Digital Sustainability and the Elephant in the Room
|
Jul 03, 2024 |
|
From Lockdown to LEGO: Crafting History and Building the Future
|
Jun 19, 2024 |
|
A surprise election, a dip in the sea, and all the glass cases in the world
|
Jun 05, 2024 |
|
How the 2024 Visitor Attraction survey is different, and a new face at Rubber Cheese
|
May 22, 2024 |
|
Data driven social media at the Royal Institution
|
May 08, 2024 |
|
Understanding Sustainability Reporting
|
Apr 24, 2024 |
|
Kelly's final episode
|
Apr 10, 2024 |
|
What does it take to be a truly family friendly museum?
|
Mar 20, 2024 |
|
Questions from the 2023 Visitor Attraction Website Report, with Kelly and Paul from Rubber Cheese
|
Mar 06, 2024 |
|
What the heck is a brand proposition and why should you care? With Catherine Warrilow
|
Feb 21, 2024 |
|
The Accessible and Inclusive Tourism Toolkit for Businesses, with Emily Yates
|
Feb 07, 2024 |
|
Improving inclusivity at Kew Gardens, with Julia Willison
|
Jan 24, 2024 |
|
Interactivity for visitor attraction websites, with Kelly and Paul from Rubber Cheese
|
Jan 10, 2024 |
|
How Blenheim Palace uses data and AI to predict, and not just report on past performance
|
Dec 20, 2023 |
|
Personalisation for visitor attraction websites, with Kelly and Paul from Rubber Cheese
|
Dec 06, 2023 |
|
The transformation of process and people at an 180 year old attraction, with Dominic Wray
|
Nov 22, 2023 |
|
Mobile optimisation for visitor attractions, with Kelly and Paul from Rubber Cheese
|
Nov 01, 2023 |
|
Philanthropic thinking for funding of new projects, with Rhiannon Hiles
|
Oct 18, 2023 |
|
Content, design and navigation, with Kelly and Paul from Rubber Cheese
|
Oct 04, 2023 |
|
20 years of the Visitor Attractions Conference, with Bernard Donoghue OBE, Ken Robinson and Paul Kelly
|
Sep 20, 2023 |
|
Harnessing potential and creating a great working environment at the Scottish Crannog Centre
|
Jul 26, 2023 |
|
Why taking part in the 2023 Visitor Attraction Website Survey is so important, from The Mary Rose Museum and Roman Baths
|
Jul 05, 2023 |
|
Lilidorei - the story behind the world's biggest playpark, with Ian McAllister
|
Jun 28, 2023 |
|
Attraction Marketing: Find out the Number 1 thing all attraction marketers need to focus on in 2023
|
Jun 14, 2023 |
|
Is the procurement process broken? With Sarah Bagg
|
May 31, 2023 |
|
Transformative Public Programming. How a bold approach has transformed the calendar at Chelsea Physic Garden.
|
May 03, 2023 |
|
How to develop a creative career in the Theme Park industry - and the mindset you need for it, with Mark Lofthouse
|
Apr 19, 2023 |
|
Closing a visitor attraction and the opportunities that brings, with Mike Coe
|
Apr 05, 2023 |
|
How attractions and cultural sites can create better visitor experiences through innovative storytelling, with Spencer Clark
|
Mar 22, 2023 |
|
Developing and monetising online communities, with Nik Wyness
|
Mar 08, 2023 |
|
Creative ideas and solutions for driving commercial income, with Matthew Henderson
|
Feb 22, 2023 |
|
Ticketing Professionals Conference
|
Feb 15, 2023 |
|
How to innovate and diversify income streams beyond admissions, membership and retail, with Kingston Myles
|
Feb 08, 2023 |
|
The economic outlook for 2023, and the big shift in experiences discovery and marketing, with Douglas Quinby
|
Feb 01, 2023 |
|
Developing a culture of innovation, with Elizabeth McKay
|
Jan 25, 2023 |
|
Walk the Big One. Developing an exclusive experience, from an everyday safety process
|
Jan 11, 2023 |
|
Looking forward to 2023: Key digital trends attractions shouldn’t miss out on.
|
Dec 14, 2022 |
|
Castle Howard through the lens. What it’s like to film a TV production at a visitor attraction.
|
Nov 30, 2022 |
|
The importance of building a great social community and process behind rebranding a 70 year old attraction
|
Nov 16, 2022 |
|
Why smell is a form of mind control, with Liam Findlay
|
Nov 02, 2022 |
|
State of the nation report, with Steve Mills
|
Oct 19, 2022 |
|
How introducing variable pricing increased revenue by 2.3 million, with Simon Addison
|
Oct 05, 2022 |
|
How to create truly unique visitor attractions, with Robbie Jones
|
Sep 21, 2022 |
|
From award winning breakfast cereal to award winning visitor attraction. The story of Pensthorpe with Bill and Deb Jordan
|
Aug 03, 2022 |
|
How storytelling can increase your donations by 400%, with Bala McAlinn
|
Jul 20, 2022 |
|
Customer journey mapping at Historic Royal Palaces, with Cate Milton
|
Jul 06, 2022 |
|
Kelly - Survey Announcement
|
Jun 29, 2022 |
|
Attraction partnerships and rivalries, with Dominic Jones
|
Jun 22, 2022 |
|
Why retail space is pivotal for today’s visitor attractions
|
Jun 08, 2022 |
|
An attractions industry update, with Jakob Wahl, COO of IAAPA
|
May 25, 2022 |
|
Guided tours and making it personal at the National Gallery, with Katie Weller
|
May 11, 2022 |
|
Falling in love with ZSL. How engaging the internal team is benefiting both them and their visitors, with Kelly Wessell
|
Apr 27, 2022 |
|
Innovation Marketing and why this sits at the heart of Imperial War Museums strategy, with Pete Austin.
|
Apr 13, 2022 |
|
Switching from an international to domestic market. With Neil Dolan
|
Mar 30, 2022 |
|
Leadership learnings and looking to the future at St. Paul’s. With Sandra Lynes Timbrell
|
Mar 16, 2022 |
|
What is Conversion Rate Optimisation and why does your attraction need to know about it? With Matt Scaysbrook
|
Mar 02, 2022 |
|
How can a mobile app help improve an attraction's sustainability? with Jacob Thompson
|
Feb 16, 2022 |
|
Football stadiums as visitor attractions, with Laura Chiplin
|
Feb 02, 2022 |
|
Visitor Experience restructure at Tate, with David Hingley
|
Jan 19, 2022 |
|
The fight for talent with Kate Nicholls, CEO of UKHospitality
|
Dec 22, 2021 |
|
You can't furlough a Penguin. Experiences from the last 19 months at the Royal Zoological Society of Scotland
|
Dec 08, 2021 |
|
How to drive visitor numbers by focusing on the local community, with Liz Power
|
Nov 24, 2021 |
|
Scottish sector update with Gordon Morrison
|
Nov 10, 2021 |
|
How to write a website brief that agencies will thank you for, with Sophie Ballinger
|
Oct 27, 2021 |
|
An update from Skip the Queue
|
Jul 23, 2021 |
|
Season finale, with Bernard Donoghue!
|
Jul 21, 2021 |
|
What it really takes to launch a podcast. With Kelly Molson and Paul Griffiths
|
Jul 14, 2021 |
|
Developing an augmented reality experience for The National Memorial Arboretum. With Mark Ellis
|
Jul 07, 2021 |
|
The importance of customer experience and fostering a culture of innovation. With Stephen Spencer
|
Jun 23, 2021 |
|
Developing niche products for your attraction. With Esther Johnson
|
Jun 09, 2021 |
|
Decolonizing of collections and changing the name of the Museum of Us. With James Haddan
|
May 26, 2021 |
|
Opening a brand new attraction in the midst of a global pandemic! With Hannah Monteverde
|
May 12, 2021 |
|
I’m A Celebrity, Get Me In Here! Translating big brand IPs into commercial ventures, with James Penfold Controller of Partnerships at ITV.
|
Apr 28, 2021 |
|
Adapting the Stonehenge experience from international to domestic audiences, with James Rodliff.
|
Apr 14, 2021 |
|
Co-creating a cutting edge 21st century science and discovery centre. With Michelle Emerson
|
Mar 31, 2021 |
|
How to be a better leader in the attractions industry. With Matt Heller.
|
Mar 17, 2021 |
|
Applying service design to the visitor journey. With Paul-Jervis Heath
|
Mar 03, 2021 |
|
Chatbots and voice strategies! How attractions can obtain maximum value from both. With Roy Murphy
|
Feb 17, 2021 |
|
The Making of Harry Potter. With Geoff Spooner
|
Feb 03, 2021 |
|
Why your attraction needs a podcast. With Laura Crossley and Jon Sutton from the National Football Museum.
|
Jan 20, 2021 |
|
Making Holkham the UK's most pioneering and sustainable rural estate. With Lucy Downing and Sue Penlington
|
Jan 06, 2021 |
|
What your visitors really think about pre-booking. With Jon Young, Director - BVA BDRC
|
Dec 23, 2020 |
|
How a digital audience engagement plan gained a global audience from over 30 different countries. With Alex Robertson, Head of Heritage and Education at Chivas Brothers.
|
Dec 09, 2020 |
|
The evolving relationship of leisure and retail, with Yael Coifman
|
Dec 02, 2020 |
|
A thank you from Skip the Queue.
|
Nov 25, 2020 |
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Experience gifting and multiple strategies to secure revenue for Christmas, with Simon Jones, MD of Digital Visitor
|
Nov 18, 2020 |
|
The transformation of Painshill Park, with Paul Griffiths, Director of Painshill.
|
Nov 11, 2020 |
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Why PR and communication is vital to attractions and what you should be focusing on. With Willam Kallaway
|
Oct 28, 2020 |
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Customer loyalty, guest experience and managing negative feedback on social media. With Joshua Liebman
|
Oct 14, 2020 |
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The positive impact of reopening with brand new attractions. With Adam Goymour
|
Sep 30, 2020 |
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The importance of Sector Cooperation with Carlton Gajadhar and Rachel Mackay
|
Sep 23, 2020 |
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Emerging innovation and why pre-booking is a benefit to attractions regardless of Covid. With Carly Straughan.
|
Aug 21, 2020 |
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The importance of communicating with your team. With Wes Smart, Managing Director of Harbour Park.
|
Aug 19, 2020 |
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Managing demand when your tourist attraction is free to attend. Alastair Barber, Marketing and Communications Manager at National Parks.
|
Aug 12, 2020 |
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What can attractions can learn from the Covid-19 situation. With Charles Read, Managing Director of Blooloop.
|
Aug 07, 2020 |
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Digital marketing for attractions and what lies ahead post opening. With Johnny Lyle
|
Aug 05, 2020 |
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Marketing approach for attractions during a time of capped capacity. With Jules Ozbek.
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Jul 31, 2020 |
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The legendary Disney customer service. With Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort
|
Jul 29, 2020 |
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The future of the experience economy in a post-COVID world. With Ben Thompson
|
Jul 24, 2020 |
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How to build ‘digital things’ for GLAMs without a huge budget. With John Sear
|
Apr 09, 2020 |
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Creating connections in cultural organisations. With Marge Ainsley
|
Apr 03, 2020 |
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Visitors are dead, long live the players! With Alex Book
|
Feb 14, 2020 |
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Castle Howard’s love story with China - as told by Abbigail Ollive
|
Jan 31, 2020 |
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Priceless business strategy tips from the 'Millionaire Clown' - James Sinclair
|
Jan 17, 2020 |
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The science of creating an incredible visitor experience with Andy White
|
Oct 30, 2019 |
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50,000 visitors within three months of opening? No problem for William’s Den owners, Tor and Christian Carver
|
Jul 23, 2019 |
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Inside Hertfordshire’s number one tourist attraction with Lynn Whitnall
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Jul 19, 2019 |
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What makes a successful escape room? We get the inside scoop from CryptX founder, James Ducker
|
Jul 19, 2019 |