First Contact: Stories of the Call Center
By NobelBiz Studios
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Category: Technology
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Episodes: 59
Description
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
| Episode | Date |
|---|---|
|
How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta
|
Apr 17, 2025 |
|
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
|
Mar 12, 2025 |
|
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
|
Feb 12, 2025 |
|
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
|
Jan 15, 2025 |
|
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
|
Nov 13, 2024 |
|
Empowering Women and Event Success in Lead Generation: Sara Malo
|
Oct 16, 2024 |
|
Building a Customer-Centric Culture: Annette Franz
|
Sep 18, 2024 |
|
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
|
Aug 28, 2024 |
|
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
|
Jul 24, 2024 |
|
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
|
Jun 12, 2024 |
|
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
|
May 29, 2024 |
|
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
|
Apr 24, 2024 |
|
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
|
Mar 06, 2024 |
|
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
|
Feb 07, 2024 |
|
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
|
Nov 01, 2023 |
|
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
|
Oct 10, 2023 |
|
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
|
Sep 06, 2023 |
|
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
|
Aug 09, 2023 |
|
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
|
Jul 25, 2023 |
|
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
|
Jun 28, 2023 |
|
Master Call Center Customer Service in the Digital Age: Jim Iyoob
|
May 29, 2023 |
|
Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
|
Apr 26, 2023 |
|
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
|
Mar 27, 2023 |
|
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
|
Feb 03, 2023 |
|
Leading the Change for Women in Tech: Juanita Coley
|
Nov 08, 2022 |
|
Building solutions to solve problems within the business ecosystem: Hemanth Gorur
|
Oct 24, 2022 |
|
Performance-driven contact centers and data modeling: Kevin Daly
|
Sep 28, 2022 |
|
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
|
Aug 09, 2022 |
|
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
|
Jul 12, 2022 |
|
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
|
Jun 13, 2022 |
|
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
|
May 11, 2022 |
|
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
|
Apr 19, 2022 |
|
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
|
Mar 23, 2022 |
|
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
|
Feb 16, 2022 |
|
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
|
Nov 18, 2021 |
|
Reclaiming Sales through Authentic Persuasion: Jason Cutter
|
Oct 15, 2021 |
|
The Future of Workforce Management for Contact Centers: Daryl Gonos
|
Sep 24, 2021 |
|
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
|
Aug 27, 2021 |
|
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
|
Jul 23, 2021 |
|
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
|
Jun 18, 2021 |
|
The Contact Center Tech Shift During the Pandemic: Fred Stacey
|
May 21, 2021 |
|
Customer Memories and The True Value of CX: Colin Shaw
|
Apr 23, 2021 |
|
The Unexpected Journey of a Serial Entrepreneur: Gary Pudles
|
Mar 19, 2021 |
|
A Lifetime of Lessons Learned: Steve Bederman
|
Feb 19, 2021 |
|
Christmas Special - Happy Holidays from NobelBiz
|
Dec 22, 2020 |
|
Exploring the Magic of Amazing Customer Service: Shep Hyken
|
Oct 23, 2020 |
|
Bonus Recording: Steve on CX Superheroes with Christopher Brooks
|
Oct 14, 2020 |
|
Exploring Human Voice and Simulation Training: Nancy Munro
|
Sep 25, 2020 |
|
Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona
|
Aug 26, 2020 |
|
The Lifelong Dream of Customer Support: Roy Atkinson
|
Aug 21, 2020 |
|
Growing Up in a Call Center: Thomas Laird
|
Jul 24, 2020 |
|
Bonus Recording: Steve on Telecom Reseller with Doug Green
|
Jul 15, 2020 |
|
Truth-Telling in the Age of Robocalls: Rebekah Johnson
|
Jun 26, 2020 |
|
Bonus Recording: Steve on Contact Center Insights with Nancy Munro
|
Jun 05, 2020 |
|
The Emotionally Intelligent Leader: Jim Rembach
|
May 29, 2020 |
|
What Makes a True Leader: Christa Heibel
|
Apr 24, 2020 |
|
Superwoman Decoded: Cathy Karabetsos
|
Mar 20, 2020 |
|
Entrepreneurship as an Adventure Sport: Jake Bush
|
Feb 18, 2020 |
|
From Call Agent to CEO: Steve Bederman
|
Jan 16, 2020 |