Experience Better: The CX Podcast
By kubracx
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Category: Business
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Subscribers: 2
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Episodes: 51
Description
Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
| Episode | Date |
|---|---|
|
The Fee Shift: Navigating Evolving Payment Models in Utilities
|
Aug 17, 2026 |
|
The 5-Minute Bill: 2026 Redesign Insights and Preferences
|
Jun 04, 2026 |
|
E-Bill Adoption Strategies That Actually Work
|
Apr 01, 2026 |
|
Are Digital Wallets Ready to Take Over Bill Pay in 2026?
|
Feb 03, 2026 |
|
Lessons Learned From the Latest Storm Season
|
Nov 25, 2025 |
|
A Practical Guide to Customer Journey Mapping
|
Oct 23, 2025 |
|
Navigating Outages and Driving Sustainability: A Roadmap for Utilities
|
May 07, 2025 |
|
The Trust Factor: Building Better Utility-Customer Relationships
|
Mar 20, 2025 |
|
Breaking Down Payment Technology Trends for 2025
|
Dec 16, 2024 |
|
Connected in Crisis: Adapting Communication Strategies for Today's Weather Challenges
|
Nov 06, 2024 |
|
Say Goodbye to Late Payments
|
Aug 08, 2024 |
|
From Innovation to Execution: Transforming CX with Utility Mobile Apps
|
Jun 05, 2024 |
|
Navigating the New Era of Payments in 2024
|
Apr 23, 2024 |
|
Call Volume Down, Customer Happiness Up
|
Mar 18, 2024 |
|
Unpacking CX - Celebrating 5K Streams
|
Dec 18, 2023 |
|
Unpacking AMEX’s Membership Value for Merchants and Utilities
|
Oct 20, 2023 |
|
The Eight Tenets of Customer Experience
|
Jul 14, 2023 |
|
CX and Utility Trends to Watch for This Year
|
Jan 30, 2023 |
|
Innovation in Payments - Options for Billers and Payers
|
Nov 21, 2022 |
|
More Consumers Are Considering Digital Wallets for Bill Payments
|
Sep 20, 2022 |
|
The Effect of Clean Energy Transition on CX
|
Jul 26, 2022 |
|
Water Analytics Are Essential for Elevating the Customer Experience
|
May 20, 2022 |
|
The Future of Payments - Part II
|
Mar 21, 2022 |
|
The Future of Payments - Part I
|
Feb 22, 2022 |
|
Using Personas to Gain a Better Understanding of the Customer Journey
|
Jan 18, 2022 |
|
Wrapping Up the Year with Our Most Popular Podcast Episodes of 2021
|
Dec 16, 2021 |
|
Using “Voice of the Customer” Research to Improve CX
|
Nov 16, 2021 |
|
Digital Wallets Are the Future of Payments and All About CX
|
Oct 19, 2021 |
|
Improving CX for Seniors with Concierge Services
|
Sep 22, 2021 |
|
The Importance of Providing Innovative Solutions to Cash-Paying Customers
|
Aug 24, 2021 |
|
The Top Citizen Billing and Payment Trends of 2021
|
Jul 20, 2021 |
|
Gen Z to Baby Boomers: What The Generations Expect from You
|
Jun 24, 2021 |
|
How Business Intelligence Improves CX
|
May 27, 2021 |
|
Why CX Should Matter to Government Agencies
|
Apr 15, 2021 |
|
Who is Pre-Pay Customer & How Do They Benefit?
|
Mar 23, 2021 |
|
Understanding Consumer Bill Preferences
|
Jan 25, 2021 |
|
Preparing Utilities for 2021 - Life After the Pandemic
|
Dec 16, 2020 |
|
Georgia Power’s Guide to Outage Communications
|
Oct 26, 2020 |
|
Is Pre-Pay the Way in Uncertain Times?
|
Sep 22, 2020 |
|
Achieving 50% E-Bill Adoption with the City of Sacramento
|
Aug 19, 2020 |
|
Creating Disney-Inspired Magical Experiences
|
Jul 20, 2020 |
|
Innovative Payments: A Key to Customer Satisfaction
|
Jun 17, 2020 |
|
Tips for Marketing Your CX
|
May 11, 2020 |
|
Developing Human-Centered Design Through Customer Empathy
|
Apr 14, 2020 |
|
Why Print and Mail Still Matters
|
Mar 12, 2020 |
|
The Power of Billing & Payment Choices
|
Feb 10, 2020 |
|
Chartwell’s 2020 CX Trends
|
Jan 27, 2020 |
|
Why Chatbots Are the Future of CX
|
Dec 18, 2019 |
|
How UX Impacts CX
|
Nov 18, 2019 |
|
CX Worth Mentioning
|
Sep 28, 2019 |
|
Introducing Experience Better: The CX Podcast
|
Sep 27, 2019 |