CX Insider - Customer experience leaders sharing insights and ideas for customer service success
By ACF Technologies
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Subscribers: 11
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Episodes: 137
Description
The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
| Episode | Date |
|---|---|
|
“If AI Replaces Humans, We’re Doing It Wrong”/w Jhon Finch
|
Apr 16, 2026 |
|
"inside luxury fashion CX"- W Maud Lagarde (Louis Vuitton)
|
Feb 09, 2026 |
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"by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132
|
Feb 02, 2026 |
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"creating impact in what you build"- W/Abdul Khaled (E.ON Next) #133
|
Oct 23, 2025 |
|
Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)
|
Oct 23, 2025 |
|
"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast
|
Jul 23, 2025 |
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"don't wait for things to break" - W / Zertashia Awan (Amazon) #131
|
Jun 02, 2025 |
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"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130
|
Apr 25, 2025 |
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"track, assess, & classify risks" - W / Keir Henderson (Precisely) #129
|
Apr 07, 2025 |
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"Accelerate, Change, or Lose" - W / Colt Whittall (Bravo17) #128
|
Mar 17, 2025 |
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"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127
|
Feb 17, 2025 |
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"Your Customers Expect More" - W / Andrew Carothers (Cisco) #126
|
Feb 03, 2025 |
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AI Is Disrupting The Legal Industry - W / Alex Karim (Microsoft) #125
|
Jan 20, 2025 |
|
Entrepreneurialism: Making Success Happen - Ajmal Mushtaq (Boss Pizza) #124
|
Jan 08, 2025 |
|
The CX Insider Christmas Special #123
|
Dec 04, 2024 |
|
Are Customer Surveys Dead? - W / Sharad Khandelwal (SentiSum) #122
|
Nov 18, 2024 |
|
The Future Of Optical Retail With Personalisation - W / Mohamed Elsalam (Magrabi) #121
|
Nov 04, 2024 |
|
Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank
|
Oct 21, 2024 |
|
Securing Time And Trust With Customer Experience - w / Monique Theile from Chrono24 | #119
|
Sep 30, 2024 |
|
The Future of Automotive Cockpits and Global Design Innovation - w / Gianluca Brugnoli | #118
|
Sep 18, 2024 |
|
Challenges of Employee Retention and Finding Your Product Market Fit
|
Aug 19, 2024 |
|
Inside The Rebirth Of Bury FC
|
Jul 29, 2024 |
|
Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)
|
Jul 12, 2024 |
|
Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)
|
Jun 25, 2024 |
|
Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)
|
Jun 10, 2024 |
|
Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto
|
May 21, 2024 |
|
Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)
|
May 07, 2024 |
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Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
|
Apr 30, 2024 |
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Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)
|
Apr 15, 2024 |
|
Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)
|
Mar 27, 2024 |
|
EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)
|
Mar 05, 2024 |
|
Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)
|
Feb 26, 2024 |
|
Crafting Moments of CX Magic - w/ Shep Hyken
|
Feb 12, 2024 |
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How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)
|
Jan 30, 2024 |
|
Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)
|
Jan 16, 2024 |
|
Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)
|
Dec 12, 2023 |
|
100th Episode Special - The Best Moments
|
Nov 22, 2023 |
|
Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)
|
Nov 06, 2023 |
|
Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (OneBanx)
|
Oct 24, 2023 |
|
Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)
|
Oct 09, 2023 |
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How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians
|
Sep 26, 2023 |
|
Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)
|
Sep 11, 2023 |
|
Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)
|
Aug 01, 2023 |
|
The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)
|
Jul 18, 2023 |
|
Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive
|
Jun 26, 2023 |
|
Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?
|
Jun 05, 2023 |
|
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
|
May 22, 2023 |
|
Napo Cornejo (Geokapti): CX in the World of Quantum Computing
|
May 09, 2023 |
|
Dominik Olejko (H&M): ChatGPT and the Retail Revolution
|
Apr 24, 2023 |
|
Trailer
|
Apr 21, 2023 |
|
Ubong Nkanta: Is Your CX Strategy Mature Enough?
|
Apr 11, 2023 |
|
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
|
Mar 27, 2023 |
|
The Reality Behind Brand Loyalty, with Ed Deason
|
Mar 13, 2023 |
|
On Diversity, Transparency and Inclusion, with Donata Peksa
|
Feb 27, 2023 |
|
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
|
Feb 13, 2023 |
|
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas
|
Jan 16, 2023 |
|
Emotion Design for Blended Experiences, With Yasmin Borain
|
Dec 05, 2022 |
|
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
|
Nov 21, 2022 |
|
Customer Habits and Banking Biases, With Andrei Calin
|
Nov 07, 2022 |
|
Secrets to a Sustainable Life and Brand, With Lysa Hardy
|
Oct 24, 2022 |
|
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
|
Oct 10, 2022 |
|
Business and the True Metaverse, With Benoit Soucaret
|
Sep 26, 2022 |
|
IoT and the Future of Banking, With Jorge and Javier
|
Sep 13, 2022 |
|
The Formula for Great Customer Service, With Sham Aziz
|
Aug 16, 2022 |
|
Reaching Net Zero in the Construction Industry, With Mats Bredborg
|
Aug 01, 2022 |
|
Why People Talk About Embedded Finance, With Spiros Margaris
|
Jul 18, 2022 |
|
How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail
|
Jul 04, 2022 |
|
The Power of Words, With Harry Ashbridge
|
Jun 13, 2022 |
|
How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
|
May 25, 2022 |
|
How to Lead in Times of Crisis, With Meridith Elliott Powell
|
May 09, 2022 |
|
How Is VR Transforming Patient Experience? With Denise Silber
|
Apr 26, 2022 |
|
The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter
|
Apr 11, 2022 |
|
Uncovering CX Challenges in the Automotive Industry, With Daniel Haas
|
Mar 21, 2022 |
|
What Is the Future of Patient Experience? With Maneesh Juneja
|
Mar 07, 2022 |
|
How to Apply Storytelling in User Experience, With Chris Ashby
|
Feb 21, 2022 |
|
How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha
|
Feb 07, 2022 |
|
How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec
|
Jan 10, 2022 |
|
Insider View: The Future of Retail Banking | Branch Transformation 2021, RBR
|
Dec 15, 2021 |
|
How to Build Customer Loyalty, With Paula Thomas
|
Nov 15, 2021 |
|
How to Create an Inclusive Corporate Culture, With Stuart Anderson
|
Nov 03, 2021 |
|
What Makes a Great Female Leader, With Allison Hartsoe
|
Oct 18, 2021 |
|
How to Connect With Consumers Who Defy Categorization, With Michael Solomon
|
Oct 04, 2021 |
|
How to Build Customer Trust, With Sergio Feo
|
Sep 20, 2021 |
|
How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera
|
Sep 06, 2021 |
|
How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss
|
Aug 23, 2021 |
|
How to Scale Your Customer Experience, With Ben Segal
|
Jul 26, 2021 |
|
Has Customer Obsession Gone Too Far? With Steve Anderson
|
Jul 13, 2021 |
|
50th Episode Special
|
Jul 05, 2021 |
|
How Video Consultations Enhance Customer Experience, With Stuart Fearn
|
Jun 23, 2021 |
|
You Can't Make This Sh*p Up, With Paul Rutter
|
Jun 07, 2021 |
|
Who Comes First, the Employee or the Customer? With Salman Sharif
|
May 17, 2021 |
|
Stop Asking Your Customers to Call You, With Brian Kale
|
May 10, 2021 |
|
Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano
|
May 04, 2021 |
|
Customer-Centricity in the Property Sector, With John King
|
Apr 26, 2021 |
|
Why Planning to Fail Really Means Planning to Win, With Katie Stabler
|
Apr 19, 2021 |
|
The 3 Pillars of Effective Customer Experience, With Ján Uriga
|
Apr 12, 2021 |
|
Breaking Down Misconceptions About Customer Experience With Gustavo Imhof
|
Apr 06, 2021 |
|
The Vaccine Passport Dilemma
|
Mar 29, 2021 |
|
An Introduction to AI in Customer Feedback (Part 2)
|
Mar 22, 2021 |
|
An Introduction to AI in Customer Feedback (Part 1)
|
Mar 09, 2021 |
|
How to Personalise the In-Store Experience, with Richard Kelly
|
Feb 22, 2021 |
|
Applying behavioural science to understand shopper habits, with Iona Carter
|
Feb 09, 2021 |
|
ACF Exclusive: Delivery of UK's COVID-19 Booking System
|
Jan 28, 2021 |
|
Neuromarketing: the new way to enhance customer experience, with Terry Wu
|
Jan 12, 2021 |
|
Using retail events to save the high street, with Jason Sit
|
Dec 16, 2020 |
|
Damien Davis on mental health and working remote
|
Dec 09, 2020 |
|
Branch transformation part 3 Q&A (RBR BT20)
|
Nov 30, 2020 |
|
The next gen banking experience part 2 (RBR BT20)
|
Nov 20, 2020 |
|
The next-gen branch experience part 1 (RBR BT20)
|
Nov 15, 2020 |
|
Karen Clinkard on employAGILITY and using data to improve CX
|
Nov 03, 2020 |
|
Can retailers reconnect with their customers?
|
Oct 27, 2020 |
|
The future of retail
|
Oct 21, 2020 |
|
Carly Lake on getting results when working remote
|
Sep 18, 2020 |
|
Howard Brown on the new retail banking experience
|
Aug 10, 2020 |
|
Linking Kids for a better future
|
Jul 29, 2020 |
|
CEO Javier Perdices on healthcare digital transformation [Es]
|
Jul 28, 2020 |
|
CEO Cinde Dolphin on patient centricity
|
Jun 26, 2020 |
|
Richard Hadden on how employee engagement influences your profits
|
Jun 22, 2020 |
|
WFH - Alex & Liza on CSR, Sustainability and the new high street
|
May 25, 2020 |
|
WFH - Stuart Fearn on optimising your branch network during COVID-19
|
May 21, 2020 |
|
WFH - Charlene Li on Disruptive Leadership
|
Apr 20, 2020 |
|
WFH - Staying healthy at home with Jess Rieger
|
Apr 03, 2020 |
|
How can retail maintain a good customer experience remotely?
|
Mar 26, 2020 |
|
How can the test drive experience be improved?
|
Mar 20, 2020 |
|
The placement experience at ACF Technologies
|
Mar 13, 2020 |
|
How can telecoms optimise the retail experience?
|
Mar 11, 2020 |
|
How can banks tackle large queues?
|
Mar 10, 2020 |
|
Retail banking trends with RBR MD Dominic Hirsch
|
Mar 05, 2020 |
|
Can gyms & leisure centres improve their CX strategy?
|
Mar 02, 2020 |
|
CX in automotive - the start of something new?
|
Jan 14, 2020 |
|
Optimising the retail experience
|
Dec 23, 2019 |
|
Is the retail experience changing?
|
Dec 18, 2019 |
|
Retail Banking Challenges part 4 - RBR Branch Transformation 2019
|
Dec 18, 2019 |
|
Retail Banking Challenges part 3 - Digital vs Physical Banks
|
Nov 18, 2019 |
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Retail Banking Challenges part 2 - Optimising Multiple Channels
|
Nov 18, 2019 |
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Retail Banking Challenges - Can Events Save the Branch from Dying
|
Nov 15, 2019 |
|
Introduction - Omnichannel Appointment Booking Fundamentals
|
Oct 04, 2019 |