Support Ops Simplified
By Summatti
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Category: Technology
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Episodes: 21
Description
Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
| Episode | Date |
|---|---|
|
"Changing The World One CSR At A Time" with Matthew Caron @ OpenTable
|
Jun 05, 2020 |
|
"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
|
Mar 26, 2020 |
|
“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
|
Mar 11, 2020 |
|
"15 Minute First Response Time" with Joelle Waksman of Samsara
|
Feb 26, 2020 |
|
"Why What We Do Matters" with Jim Isreal of Otto Motors
|
Feb 12, 2020 |
|
"Calling Unhappy Customers" with Brian Martynowicz of Login VSI
|
Jan 29, 2020 |
|
"Cutting Response Time By 97%" with Eric Broulette of Flywheel
|
Dec 30, 2019 |
|
"Saving 500 Hours Per Month" with Gary McGrath of Paddle
|
Dec 23, 2019 |
|
"Generating Effective Support" With Vlad Danilov of ManyChat
|
Dec 18, 2019 |
|
"Always Make Customers Happy" With Stacy Justino of Wistia
|
Dec 11, 2019 |
|
"Holistic KPI's" with Eitan Pick of Lumen
|
Dec 04, 2019 |
|
"Customer Support Algorithms" with Brittany Naylor of Evernote
|
Nov 28, 2019 |
|
"Why People Don't Care About Gift Cards" With Ryan Steinberg of Intercom
|
Nov 26, 2019 |
|
"Proactive Outreach" with Nicholas Martin of Harry's
|
Nov 20, 2019 |
|
"Dev Ops Vs Support" with Peter Muir of Dejero
|
Nov 13, 2019 |
|
"Support Tech Doesn't Matter" with Theo Panaritis of Workable
|
Nov 06, 2019 |
|
"Empowering Agents" with Rob Holcombe of Canopy Tax
|
Oct 23, 2019 |
|
"Scaling Customer Experience" with Sushila Sahay of Lightbend
|
Oct 16, 2019 |
|
"Managing Executive Stakeholders" with Chris Escobar of Planet Fitness
|
Oct 09, 2019 |
|
"Pro-Active Support" with Craig Stoss of Arctic Wolf Networks
|
Oct 02, 2019 |
|
Meet Our Host: Sid Bhambhani of Summatti
|
Sep 25, 2019 |