SimpleBiz360™ Podcast
By Jeffrey Mason
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Category: Entrepreneurship
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Episodes: 446
Description
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
| Episode | Date |
|---|---|
|
Are you a problem solver, or problem sweeper? OMOQ #183
|
Jul 24, 2026 |
|
Are your customers receiving your full attention, or partial attention? OMOQ #182
|
Jul 21, 2026 |
|
Do you look customers in the eye when you’re speaking to them? OMOQ #181
|
Jul 17, 2026 |
|
Does your internal terminology match your external customer terminology? OMOQ #180
|
Jul 14, 2026 |
|
How many customer touchpoints are woven into you average transaction? OMOQ #179
|
Jul 10, 2026 |
|
What are the hidden business costs of being a perpetual procrastinator? OMOQ #178
|
Jul 07, 2026 |
|
Are you in the habit of touching things once? OMOQ #177
|
Jul 03, 2026 |
|
Are you taking on more than you can handle? OMOQ #176
|
Jun 30, 2026 |
|
Do you address your customers by using their name? OMOQ #175
|
Jun 26, 2026 |
|
What pain points do customers experience with your business? OMOQ #174
|
Jun 23, 2026 |
|
Have you ever checked your voicemail message to see if it’s professional and clean? OMOQ #173
|
Jun 19, 2026 |
|
Are you careful to make claims instead of assertions? OMOQ #172
|
Jun 16, 2026 |
|
Do you put emphasis on punctuality in business? OMOQ #171
|
Jun 12, 2026 |
|
Would your customers describe your business as being polite? OMOQ #170
|
Jun 09, 2026 |
|
Are you baking consistency into your business model? OMOQ #169
|
Jun 06, 2026 |
|
Are you consistently winning the middle in business? OMOQ #168
|
Jun 03, 2026 |
|
Why do customers detest business streakers? OMOQ #167
|
May 30, 2026 |
|
Why do so many customers avoid answering critical business questions? OMOQ #166
|
May 27, 2026 |
|
How can we monetize business irritations? OMOQ #165
|
May 23, 2026 |
|
Imagine explaining your price once, but never apologizing for quality? OMOQ #164
|
May 20, 2026 |
|
What if blame-shifting was replaced by ownership? OMOQ #163
|
May 16, 2026 |
|
Are you assuming customer trust, or are you earning it? OMOQ #162
|
May 13, 2026 |
|
Do you explain the benefits to your customers? OMOQ #161
|
May 10, 2026 |
|
Do your customers know the reasons why? OMOQ #160
|
May 06, 2026 |
|
How often is your correspondence brief, clear and succinct? OMOQ #159
|
May 02, 2026 |
|
Are you a goal post mover? OMOQ #158
|
Apr 29, 2026 |
|
Do you make things happen, watch what happen, or wondered what happened? OMOQ #157
|
Apr 25, 2026 |
|
Are you in the habit of identifying problems along with solutions? OMOQ #156
|
Apr 22, 2026 |
|
How much value does your company place on providing customers with voluntary updates? OMOQ #155
|
Apr 17, 2026 |
|
Is it finally time to stop telling customers what they want to hear? OMOQ #154
|
Apr 14, 2026 |
|
Is authenticity part of your customer facing business model? OMOQ #153
|
Apr 10, 2026 |
|
Are your customer facing personnel made up of doers, talkers, feelers, or thinkers? OMOQ #152
|
Apr 07, 2026 |
|
When was the last time you read a book about improving business skills? OMOQ #151
|
Apr 03, 2026 |
|
How often do you talk to your customers? OMOQ #150
|
Mar 31, 2026 |
|
Is role playing a significant part of your customer service training? OMOQ #149
|
Mar 27, 2026 |
|
Are you managing customer experiences for your products and services? OMOQ #148
|
Mar 24, 2026 |
|
Do you identify and manage customer touch points? OMOQ #147
|
Mar 20, 2026 |
|
Does your company aim at exceeding customer expectations? OMOQ #146
|
Mar 17, 2026 |
|
Do you make changes to your company before, or after hearing customer complains? OMOQ #145
|
Mar 13, 2026 |
|
What are 1% multipliers, and how do they work? OMOQ #144
|
Mar 10, 2026 |
|
How can they use of courtesy communication improve the health of your business? OMOQ #143
|
Mar 06, 2026 |
|
Do you confirm verbal conversations with written confirmations? OMOQ #142
|
Mar 03, 2026 |
|
Do you ever pursue quiet time to reflect on business? OMOQ #141
|
Feb 27, 2026 |
|
Are you an effective room reader? OMOQ #140
|
Feb 24, 2026 |
|
Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139
|
Feb 20, 2026 |
|
Are you saving customers time, or are you wasting their time? OMOQ #138
|
Feb 17, 2026 |
|
Is your company majoring in the minors? OMOQ #137
|
Feb 13, 2026 |
|
What are business black holes, and why do customers hate them? OMOQ #136
|
Feb 10, 2026 |
|
Are you protecting your hard-earned profitability? OMOQ #135
|
Feb 05, 2026 |
|
Are you consistently following up and following through? OMOQ #134
|
Feb 02, 2026 |
|
How do you get the best return on continuous improvement investments? OMOQ #133
|
Jan 29, 2026 |
|
Are you humble enough to pursue continuous improvement? OMOQ #132
|
Jan 26, 2026 |
|
Are you making decisions based on your perception, or the customer perception? OMOQ #131
|
Jan 22, 2026 |
|
Are you substituting raw materials without getting customer approval? OMOQ #130
|
Jan 19, 2026 |
|
Do you carry the tools of your trade on a daily basis? OMOQ #129
|
Jan 16, 2026 |
|
What’s in it for you? OMOQ - Invitation
|
Jan 12, 2026 |
|
Do you read emails that come with attachments? OMOQ #128
|
Jan 08, 2026 |
|
Does your ordering process cater to DIY buyers? OMOQ #127
|
Jan 05, 2026 |
|
Are your product catalogs informative or investigative? OMOQ #126
|
Jan 01, 2026 |
|
Are you seeing what the customer is seeing? OMOQ #125
|
Dec 29, 2025 |
|
When was the last time you gave a customer something extra, without them asking for it? OMOQ #124
|
Dec 26, 2025 |
|
Did you ever explore the power of writing handwritten notes? OMOQ #123
|
Dec 23, 2025 |
|
Do you thank customers for their business? OMOQ #122
|
Dec 18, 2025 |
|
Do your customers receive answers to why they are experiencing transactional hiccups? OMOQ #121
|
Dec 15, 2025 |
|
Do you respond to customer inquiries when they need it, or when it is convenient for you? OMOQ #120
|
Dec 11, 2025 |
|
Would you describe your customer service mindset as casual, or buttoned up? OMOQ #119
|
Dec 09, 2025 |
|
Do you write business correspondence in complete sentences? OMOQ #118
|
Dec 05, 2025 |
|
Do you invest time in learning about your employees? OMOQ #117
|
Dec 03, 2025 |
|
How well do your inter company silos communicate with each other? OMOQ #116
|
Nov 27, 2025 |
|
Is your company managing first impressions? OMOQ #115
|
Nov 24, 2025 |
|
Is your critical business thinking shallow or deep? OMOQ #114
|
Nov 20, 2025 |
|
How deep do you dive when managing business details? OMOQ #113
|
Nov 17, 2025 |
|
Are you humble enough to accept the necessity for change? OMOQ #112
|
Nov 13, 2025 |
|
Is customer retention a mindset your company discusses in the boardroom? OMOQ #111
|
Nov 10, 2025 |
|
Are you making customers feel like they are intruding on your day? OMOQ #110
|
Nov 06, 2025 |
|
Should we stop calling ourselves experts? OMOQ #109
|
Nov 03, 2025 |
|
Is your business phone number getting you in trouble? OMOQ #108
|
Oct 30, 2025 |
|
Are you creating, and writing down your career goals? OMOQ #107
|
Oct 27, 2025 |
|
Are you able to prove your skill sets to a potential employer? OMOQ #106
|
Oct 24, 2025 |
|
Are you actively engaged in developing new business skill sets? OMOQ #105
|
Oct 21, 2025 |
|
What can you gain by reading one business book per month? OMOQ #104
|
Oct 17, 2025 |
|
Is your business passion coming off as anger by mistake? OMOQ #103
|
Oct 14, 2025 |
|
Is your genuine enthusiasm recognizable to customers? OMOQ #102
|
Oct 10, 2025 |
|
Are your business offerings brief, clear, and understandable? OMOQ #101
|
Oct 07, 2025 |
|
Are you saving hard copies of your business accomplishments? OMOQ #100
|
Oct 03, 2025 |
|
Are you a social space invader? OMOQ #99
|
Sep 30, 2025 |
|
When do customers say enough is enough? OMOQ #98
|
Sep 26, 2025 |
|
Is your company equipping subcontractors with clear expectations and standards? OMOQ #97
|
Sep 23, 2025 |
|
Why are your customers not coming back for more? OMOQ #96
|
Sep 19, 2025 |
|
How do you overcome the crafty combination of internal spinners who are manipulators? OMOQ #95
|
Sep 16, 2025 |
|
How long will customers tolerate excuses designed to explain away vendor results? OMOQ #94
|
Sep 12, 2025 |
|
Is your company capturing all of the line item details in the costing process? OMOQ #93
|
Sep 09, 2025 |
|
Is your company pricing itself out of the market? OMOQ #92
|
Sep 05, 2025 |
|
Does your company unnecessarily charge customers for mistakes you make? OMOQ #91
|
Sep 02, 2025 |
|
Is your company proactive or reactive? OMOQ #90
|
Aug 29, 2025 |
|
Are you leading by example? OMOQ #89
|
Aug 26, 2025 |
|
Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88
|
Aug 22, 2025 |
|
Will your service and product quality defend your price? OMOQ #87
|
Aug 19, 2025 |
|
Is your company avoiding the catastrophic dangers of scheming and scamming customers? OMOQ #86
|
Aug 15, 2025 |
|
Do you choose to avoid managing tough business situations by finding the easy way out? OMOQ #85
|
Aug 12, 2025 |
|
Does your company set up contingency plans to manage various business curveballs? OMOQ #84
|
Aug 08, 2025 |
|
Are customers receiving heartfelt apologies when they are warranted? OMOQ #83
|
Aug 05, 2025 |
|
Is your company trying to manage things that are not being measured OMOQ #82
|
Aug 01, 2025 |
|
Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81
|
Jul 29, 2025 |
|
How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80
|
Jul 25, 2025 |
|
Do your customers know the benefits of using your products and services? OMOQ #79
|
Jul 22, 2025 |
|
How does your company define the customer experience? OMOQ #78
|
Jul 18, 2025 |
|
Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77
|
Jul 15, 2025 |
|
What tools does your company use to help customers sell silently? OMOQ #76
|
Jul 11, 2025 |
|
How can companies create more AHA moments for customers? OMOQ #75
|
Jul 08, 2025 |
|
Does your company ever examine how customer perceptions can become customer realities? OMOQ #74
|
Jul 04, 2025 |
|
Is your company processing and returning all customer voice mails? OMOQ #73
|
Jul 01, 2025 |
|
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72
|
Jun 27, 2025 |
|
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71
|
Jun 24, 2025 |
|
Do you still provide quality service even after you got paid for the job? OMOQ #70
|
Jun 20, 2025 |
|
Is it time for your organization to purge some stinkin thinkin? OMOQ #69
|
Jun 17, 2025 |
|
How do brevity and simplicity fit into your service deliverables? OMOQ #68
|
Jun 13, 2025 |
|
Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67
|
Jun 10, 2025 |
|
Does your company reprimand failure, or reward it? OMOQ #66
|
Jun 06, 2025 |
|
What would your day be like if you managed tasks by touching things only onetime? OMOQ #65
|
Jun 03, 2025 |
|
Does your company deliberately initiate customer greetings? OMOQ #64
|
May 30, 2025 |
|
Are you actively noticing any potential business improvements from everyday life? OMOQ #63
|
May 27, 2025 |
|
What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62
|
May 23, 2025 |
|
Is your company merely taking orders, or creating experiences? #61
|
May 20, 2025 |
|
Does your company have a mindset to routinely update customers? #60
|
May 16, 2025 |
|
What value does your company place on providing customers user-friendly information? OMOQ #59
|
May 13, 2025 |
|
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58
|
May 09, 2025 |
|
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57
|
May 06, 2025 |
|
How many times do you catch yourself finishing customer sentences? OMOQ #56
|
May 02, 2025 |
|
Has over-talking become a habit in your business conversations? OMOQ #55
|
Apr 29, 2025 |
|
Is your important business correspondence beginning to resemble casual text messages? OMOQ #54
|
Apr 25, 2025 |
|
Do you abuse the implementation of verbal auto-correction? OMOQ #53
|
Apr 22, 2025 |
|
What is the anticipated cost of creating unhappy customers? OMOQ #52
|
Apr 18, 2025 |
|
How are you demonstrating authenticity during customer interactions? OMOQ #51
|
Apr 15, 2025 |
|
Is your company guilty of telling customers what they want to hear? OMOQ #50
|
Apr 11, 2025 |
|
Are you able to defend what you tell, and sell customers? OMOQ #49
|
Apr 08, 2025 |
|
Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48
|
Apr 04, 2025 |
|
Is your CSR team proactive-centric? OMOQ #47
|
Apr 01, 2025 |
|
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46
|
Mar 28, 2025 |
|
Do you want to improve your customer experience deliverables? OMOQ #45
|
Mar 25, 2025 |
|
Do you deliberately put customer needs ahead of company needs? OMOQ #44
|
Mar 21, 2025 |
|
Do you treat your vendors with the respect they deserve? OMOQ #43
|
Mar 18, 2025 |
|
Are you making customers play a game of circular service? OMOQ #42
|
Mar 14, 2025 |
|
Do your managers use travel as an excuse for not responding to emails? OMOQ #41
|
Mar 11, 2025 |
|
Who’s in charge? OMOQ #40
|
Mar 07, 2025 |
|
Are we choosing not to shovel snow off of customer driveways? OMOQ #39
|
Mar 04, 2025 |
|
Would you ever deliberately serve wilted mint in a mojito? OMOQ #38
|
Feb 28, 2025 |
|
What if the use of DIRECT MAIL could increase your revenue? OMOQ #37
|
Feb 25, 2025 |
|
When was the last time you gave customers something extra? OMOQ #36
|
Feb 21, 2025 |
|
Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
|
Feb 18, 2025 |
|
When was the last time your company trained employees on phone etiquette? OMOQ #34
|
Feb 14, 2025 |
|
How much volunteer service does your company provide to customers? OMOQ #33
|
Feb 11, 2025 |
|
Are customers truly happy with your level of customer service? OMOQ #32
|
Feb 07, 2025 |
|
Is margin erosion chipping away at the profitability of your company? OMOQ #31
|
Feb 04, 2025 |
|
Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
|
Jan 31, 2025 |
|
How are you using situational observations to improve your business? OMOQ #29
|
Jan 28, 2025 |
|
How many invoices is your company not sending? OMOQ #28
|
Jan 23, 2025 |
|
What if an appetite for continuous improvement could change your profitability? OMOQ #27
|
Jan 20, 2025 |
|
Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26
|
Jan 16, 2025 |
|
How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25
|
Jan 13, 2025 |
|
What Does It Cost Your Business When You Betray Customers? OMOQ #24
|
Jan 09, 2025 |
|
Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
|
Jan 06, 2025 |
|
Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
|
Jan 02, 2025 |
|
Is Your Customer Service Managed by Personality, or Process? OMOQ #21
|
Dec 30, 2024 |
|
How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20
|
Dec 26, 2024 |
|
Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
|
Dec 23, 2024 |
|
Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
|
Dec 19, 2024 |
|
Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
|
Dec 16, 2024 |
|
Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16
|
Dec 12, 2024 |
|
Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15
|
Dec 09, 2024 |
|
How Can You Simplify the Customer Buying Process? OMOQ-14
|
Dec 05, 2024 |
|
Imagine the Benefits of Seeing Your Company in Slow Motion? OMOQ-13
|
Dec 02, 2024 |
|
How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12
|
Nov 29, 2024 |
|
Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11
|
Nov 25, 2024 |
|
Are Your Deliverables Matching What You Promoted? OMOQ-10
|
Nov 21, 2024 |
|
Does Your Business Communicate Expectations to Customers? OMOQ-9
|
Nov 18, 2024 |
|
How Often Do You Ask Sales and Service Personnel for Improvement Ideas? OMOQ-8
|
Nov 14, 2024 |
|
How Often Do You Learn from Customers? OMOQ-7
|
Nov 11, 2024 |
|
Are You a Business Streaker or Results Finisher? OMOQ-6
|
Nov 07, 2024 |
|
What If Customer Stewardship Replaced Customer Service? OMOQ-5
|
Nov 05, 2024 |
|
One Minute One Question (Q4): Did You Ever Consider the Differences Between Listening and Hearing?
|
Oct 31, 2024 |
|
One Minute One Question (Q3): Have You Ever Challenged Yourself to Do More Thinking?
|
Oct 29, 2024 |
|
One Minute One Question (Q2): Did Your Ever Consider Swimming Upstream?
|
Oct 24, 2024 |
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One Minute One Question (Q1): Is Your Business Company-Centric or Customer-Centric?
|
Oct 22, 2024 |
|
One Minute One Question Starts October 22nd
|
Oct 18, 2024 |
|
Episode #260: THE SUMMARY OF 35 YEARS
|
Oct 10, 2024 |
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Episode #259: THINKING WE DID WHAT WE NEVER DID
|
Oct 03, 2024 |
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Episode #258: INITIATING THE CUSTOMER EXPERIENCE
|
Sep 26, 2024 |
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Episode #257: Kelly Johnson – Giving Back Through Inspiration
|
Sep 19, 2024 |
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Episode #256: MAXIMIZING THE LIFE-WORK BLEND
|
Sep 12, 2024 |
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Episode #255: CREATING EASIER BUYING DECISIONS
|
Sep 05, 2024 |
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Episode #254: BE IN THE PRESENT!
|
Aug 29, 2024 |
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Episode #253: CUSTOMERS WANT COMMON SENSE VENDORS
|
Aug 22, 2024 |
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Episode #252: Tiffany Luck – Embracing Entrepreneurship & Adventure
|
Aug 15, 2024 |
|
Episode #251: JUST “CANDO” IT!
|
Aug 08, 2024 |
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Episode #250: AVOID MULTITASKING DISRESPECT
|
Aug 01, 2024 |
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Episode #249: AVOIDING UNNECESSARY BUSINESS GRAVES
|
Jul 25, 2024 |
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Episode #248: BOUNCEBACKABILITY
|
Jul 18, 2024 |
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Episode #247: GRANTING SECOND CHANCES
|
Jul 11, 2024 |
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Episode #246: STURDY OR SLIPPERY?
|
Jul 04, 2024 |
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Episode #245: THE CURRENCY OF CUSTOMER EXPERIENCES
|
Jun 27, 2024 |
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Episode #244: P234 BUSINESS MAPPING
|
Jun 20, 2024 |
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Epiosode #243: FIRST IMPRESSION FITNESS
|
Jun 13, 2024 |
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Episode #242: DEFEATING DISBELIEF
|
Jun 06, 2024 |
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Episode #241: CAN LESS BECOME MORE?
|
May 30, 2024 |
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Episode #240: EXPERIENCE ECONOMY SERIES PART 6 - MEASURING
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May 23, 2024 |
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Episode #239: EXPERIENCE ECONOMY SERIES PART 5 - MULTIPLYING
|
May 16, 2024 |
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Episode #238: EXPERIENCE ECONOMY SERIES PART 4 - MAPPING
|
May 09, 2024 |
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Episode #237: EXPERIENCE ECONOMY SERIES PART 3 - MODELING
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May 02, 2024 |
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Episode #236: EXPERIENCE ECONOMY SERIES PART 2 - EMBRACING
|
Apr 25, 2024 |
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Episode #235: EXPERIENCE ECONOMY SERIES PART 1 - ACKNOWLEDGING
|
Apr 18, 2024 |
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Episode #234:THE UPTICK IN BUSINESS GHOSTING
|
Apr 11, 2024 |
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Episode #233: OVERCOMING WORKPLACE SPINIPULATORS
|
Apr 04, 2024 |
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SimpleBiz360 Podcast - Episode #232: SHARING OUR LEARNED BUSINESS LESSONS
|
Mar 28, 2024 |
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Episode #231: IS YOUR COMPANY OTP OR ITP?
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Mar 21, 2024 |
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Episode #230: THE DANGER OF STRING-ALONG SERVICE
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Mar 14, 2024 |
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Episode #229: UNDERSTANDING CUSTOMER MICRO-JOURNEYS
|
Mar 07, 2024 |
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Episode #228:THE SNEAKY TRUTH ABOUT NO COMPLAINTS
|
Feb 29, 2024 |
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Episode #227: SCOUTING FOR DELIVERABLES
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Feb 22, 2024 |
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Episode #226: SIMPLIFYING BUYING DECISIONS
|
Feb 15, 2024 |
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Episode #225: Hal Moran – The Beauty of Bird Portraits
|
Feb 08, 2024 |
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Episode #224: BUILDING TRUST THROUGH ISSUE RESOLUTION
|
Feb 01, 2024 |
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Episode #223: Mike Bitter – Redoing Life and Business
|
Jan 25, 2024 |
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Episode #222: AVOID MAKING EMPTY PROMISES
|
Jan 18, 2024 |
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Episode #221: CELEBRATING OUR CUSTOMERS
|
Jan 11, 2024 |
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Episode #220: WHAT IF TRUTH COULD LEAD THE WAY?
|
Jan 04, 2024 |
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Episode #219: IS WIGGLE ROOM GOOD FOR BUSINESS?
|
Dec 28, 2023 |
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Episode #218: THE CHRISTMAS GIFT THAT KEEPS ON GIVING
|
Dec 21, 2023 |
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Episode #217: ELIMINATING UNNECESSARY CUSTOMER CONFUSION
|
Dec 14, 2023 |
|
Episode #216: AVOIDING THE DANGERS OF HAPHAZARD INVOICING
|
Dec 07, 2023 |
|
Episode #215: SCALING OUR CORE COMPETENCIES
|
Nov 30, 2023 |
|
Episode #214: HOW TO PROTECT AGAINST TELEPHONE MISTAKES
|
Nov 23, 2023 |
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Episode #213: DO WE NEED A TRIP TO THE TELEPHONE GYM?
|
Nov 16, 2023 |
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Episode #212: USING THE NEW “NO” TO OUR ADVANTAGE
|
Nov 09, 2023 |
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Episode #211: DO WE DEPLOY SERVICE PROCESSORS OR SERVANTS?
|
Nov 02, 2023 |
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Episode #210: ARE SHORTCUTS REALLY WORTH IT?
|
Oct 26, 2023 |
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Episode #209: CHASING WHAT CUSTOMERS ARE NOT TELLING US
|
Oct 19, 2023 |
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Episode #208: 35 WHEELBARROWS OF BUSINESS TAKEAWAYS
|
Oct 12, 2023 |
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Episode #207: DESIGNING & IMPLEMENTING PROCESS-CENTRICITY
|
Oct 05, 2023 |
|
Episode #206: FLIPPING THE FORMULA FOR BETTER RESULTS
|
Sep 28, 2023 |
|
Episode #205: JUST ANSWER THE DANG QUESTION!
|
Sep 21, 2023 |
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Episode #204: THE SILVER LINING IN OVERSIMPLIFYING BUSINESS
|
Sep 14, 2023 |
|
Episode #203: AVOID BECOMING A BUSINESS STREAKER
|
Sep 07, 2023 |
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Episode #202: GET RID OF CIRCULAR SERVICE ASAP!
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Aug 31, 2023 |
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Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?
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Aug 24, 2023 |
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Episode #200: Wesley Cantrell – Sales as a Profession
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Aug 17, 2023 |
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Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS
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Aug 10, 2023 |
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Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE
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Aug 03, 2023 |
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Episode #197: EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS
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Jul 27, 2023 |
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Episode #196: THE TRUE DEPTHS OF CUSTOMER INTUITION
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Jul 20, 2023 |
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Episode #195: Amanda Blackwood - The Survivor Helping Others
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Jul 13, 2023 |
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Episode #194: LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT
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Jul 06, 2023 |
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Episode #193: HOW TO UNCOVER 1% IMPROVEMENT OPPORTUNITIES
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Jun 29, 2023 |
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Episode #192: WHY ARE WE SERVING WILTED MINT IN MOJITOS?
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Jun 22, 2023 |
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Episode #191: QUICK. SLOW. SLOW.
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Jun 15, 2023 |
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Episode #190: HOW TO DISCOVER THE BEST CUSTOMER FEEDBACK
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Jun 08, 2023 |
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Episode #189: WARRANTY CLAIMS ARE OPPORTUNITIES IN DISGUISE
|
Jun 01, 2023 |
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Episode #188: Gordon Manzione – Another Shrimp on the Barbie
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May 25, 2023 |
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Episode #187: EMBRACING THE MATHMATICS OF EXCEPTIONAL SERVICE
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May 18, 2023 |
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Episode #186: DEMONSTRATING CUSTOMER-CENTRICITY WITH SHIPMENT PACKAGING
|
May 11, 2023 |
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Episode #185: BALANCING CATALOG CREATIVITY WITH RECIPIENT SATISFACTION
|
May 04, 2023 |
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Episode #184: “WAY TO GO” SENDS A POWERFUL MESSAGE
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Apr 27, 2023 |
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Episode #183: ELIMINATING CORPORATE CULTURE HYPOCRISY
|
Apr 20, 2023 |
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Episode #182: NOTHING BUT NET!
|
Apr 13, 2023 |
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Episode #181: RESPECTFULLY PASSING PROJECTS OFF TO ASSOCIATES
|
Apr 06, 2023 |
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Episode #180: BECOME A TOP-RANKED VENDOR BY DELIVERING RADAR LOVE!
|
Mar 30, 2023 |
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Episode #179: PLEASE MORE CUSTOMERS BY SAYING GOODBYE TO BLAME-SHIFTING!
|
Mar 23, 2023 |
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Episode #178: WHICH SANDBOX DO WE SELL FROM?
|
Mar 16, 2023 |
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Episode #177: ARE WE GOOD BUSINESS THINKERS?
|
Mar 09, 2023 |
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Episode #176: TRADE SHOW OBSERVATIONS OFTEN CONTAIN VALUABLE TAKEAWAYS!
|
Mar 02, 2023 |
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Episode #175: ARE WE STRIVERS OR ARRIVERS?
|
Feb 23, 2023 |
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Episode #174: POLISHING OUR DIAMOND IN THE ROUGH!
|
Feb 16, 2023 |
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Episode #173: NO MORE KITCHEN TABLE CAMPING!
|
Feb 09, 2023 |
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Episode #172: CHANGE AND FAILURE ARE PART OF SUCCESS – with Ryan DeMent
|
Feb 02, 2023 |
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Episode #171: AVOIDING UNDESIRABLE BEHAVIOR DURING VIDEO MEETINGS!
|
Jan 26, 2023 |
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Episode #170: JOURNEY TO THE CENTER OF THE EXPERIENCE ECONOMY
|
Jan 19, 2023 |
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Episode #169: COURTESY. PURPOSE. ACTION.
|
Jan 12, 2023 |
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Episode #168: The “DO NOT” Short List Clients Will Appreciate!
|
Jan 05, 2023 |
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Episode #167: IGNITE SELLING REVISITED – with Steve Gielda
|
Dec 29, 2022 |
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Episode #166: DELIVERABLES PACKAGED WITH A DASH OF TLC!
|
Dec 22, 2022 |
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Episode #165: FIND PEACE, REST & JOY IN THE TRUE CHRISTMAS GIFT!
|
Dec 15, 2022 |
|
Episode #164: DO YOU CHOOSE LTW OR WTL?
|
Dec 08, 2022 |
|
Episode #163: Wendy Harris – Making Conversations Count
|
Dec 01, 2022 |
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Episode #162: THE ALWAYS FACTOR
|
Nov 24, 2022 |
|
Episode #161: BATTLE TESTED BUSINESS BUDDIES
|
Nov 17, 2022 |
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Episode #160: HAVING THE MINDSET OF A SERVICE VOLUNTEER!
|
Nov 10, 2022 |
|
Episode #159: WONDER, WATCH, WAIT OR WORK IT!
|
Nov 03, 2022 |
|
Episode #158: Wesley Cantrell - A Leader of Consequence
|
Oct 27, 2022 |
|
Episode #157: HOW DOG OWNERSHIP CAN HELP OUR BUSINESSES
|
Oct 20, 2022 |
|
Episode #156: HOW TO MONETIZE CUSTOMER BEWILDERMENT
|
Oct 13, 2022 |
|
Episode #155: BOOST PROFITABILITY & SATISFACTION WITH A SHARED LANGUAGE
|
Oct 06, 2022 |
|
Episode #154: THE PROFITABLE ROI OF 3P BIZ INSURANCE
|
Sep 29, 2022 |
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Episode #153: THE ART OF BECOMING A TRANSACTIONAL SPONGE
|
Sep 22, 2022 |
|
Episode #152: THE MOUNTAINTOP VIEW WORTHY OF THE CLIMB!
|
Sep 15, 2022 |
|
Episode #151: TURNING STRATEGY INTO REALITY WITH BUSINESS ARCHITECTURE
|
Sep 08, 2022 |
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Episode #150: BRIDGING THE GAP BETWEEN SKEPTICISM & BELIEVABILITY
|
Sep 01, 2022 |
|
Episode #149: STOCKTON UNIVERSITY CELEBRATES 50 YEARS w/ Jessica Chamberlain
|
Aug 25, 2022 |
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Episode #148: HOW DO OUR CUSTOMERS DESCRIBE US?
|
Aug 18, 2022 |
|
Episode #147: 3 BIZ TIPS IN 5 MINUTES
|
Aug 11, 2022 |
|
Episode #146: CLIENT-PARTNER SUCCESS – with Jessica Carroll
|
Aug 04, 2022 |
|
Episode #145: LEAN SYSTEMS THINKING – with Hal Moran
|
Jul 28, 2022 |
|
Episode #144: THREE SERVICE MINDSETS THAT DELIVER GROWTH!
|
Jul 21, 2022 |
|
Episode #143: WHAT SERVICE INTENTIONS ARE WE TELEGRAPHING TO CUSTOMERS?
|
Jul 14, 2022 |
|
Episode #142: HOW CAN WE BECOME GOOD ROOM READERS?
|
Jul 07, 2022 |
|
Episode #141: 3 BIZ TIPS IN 3 MINUTES
|
Jun 30, 2022 |
|
Episode #140: ARE WE CARING FOR CUSTOMERS OR JUST PROCESSING THEIR BUSINESS?
|
Jun 23, 2022 |
|
Episode #139: MAKING THE CORRECT MEMORABLE MOMENTS FOR CUSTOMERS
|
Jun 16, 2022 |
|
Episode #138: CAPITALIZING ON BUSINESS DO OVERS
|
Jun 09, 2022 |
|
Episode #137: USING RELEVANCE TO BUILD STRONG BUSINESS RELATIONSHIPS
|
Jun 02, 2022 |
|
Episode #136: REPLICATING AND DUPLICATING SUCCESS
|
May 26, 2022 |
|
Episode #135: LISTENING IS WAY MORE THAN JUST HEARING
|
May 19, 2022 |
|
Episode #134: REPLANTING BUSINESS ROOTS IN COMMON SENSE PRINCIPLES
|
May 12, 2022 |
|
Episode #133: OUR CAREERS AS CREATIVE EXPERIENCES
|
May 05, 2022 |
|
Episode #132: HOW TO RETAIN MORE PROFITABILITY
|
Apr 28, 2022 |
|
Episode #131: WHICH SANDBOX SHOULD WE PLAY IN?
|
Apr 21, 2022 |
|
Episode #130: WHAT DOES ADVOCATING FOR A CUSTOMER LOOK LIKE?
|
Apr 14, 2022 |
|
Episode #129: WHAT IS THE BEST QUESTION TO ASK A CUSTOMER?
|
Apr 07, 2022 |
|
Episode #128: HOW DO WE ACCEPT A THANK YOU?
|
Mar 31, 2022 |
|
Episode #127: EFFECTIVE EMAIL MANAGEMENT
|
Mar 24, 2022 |
|
Episode #126: SEEING THINGS THROUGH
|
Mar 17, 2022 |
|
Episode #125: ACHIEVING PEAK PERFORMANCE with Thoughtfully Fit®
|
Mar 10, 2022 |
|
Episode #124: COSTLY IMPRESSIONS THAT AFFECT BUYERS
|
Mar 03, 2022 |
|
Episode #123: ATTRIBUTES THAT MATTER
|
Feb 24, 2022 |
|
Episode #122: BAD BUYING DECISION
|
Feb 17, 2022 |
|
Episode #121: HITTING "SEND" BY MISTAKE
|
Feb 10, 2022 |
|
Episode #120: PROVIDING QUALITY ANSWERS
|
Feb 03, 2022 |
|
Episode #119: NO NAME CUSTOMERS
|
Jan 27, 2022 |
|
Episode #118: POOLSIDE WITH ADAM ADAMS
|
Jan 20, 2022 |
|
Episode #117: FIRST IMPRESSION FITNESS
|
Jan 13, 2022 |
|
Episode #116: TO STIR WITH LOVE
|
Jan 06, 2022 |
|
Episode #115: PROSTATE CANCER MEETS MR. LAUGH-A-LOT – with Matt Bright
|
Dec 30, 2021 |
|
Episode #114: UNPLUG THE VACUUM!
|
Dec 23, 2021 |
|
Episode #113: THE ENTREPRENEURIAL PASTOR with Cory Ball
|
Dec 16, 2021 |
|
Episode #112: FEAR NOT...
|
Dec 09, 2021 |
|
Episode #111: PEOPLE WITH DISABILITIES & THE WORKPLACE FRONTIER
|
Dec 02, 2021 |
|
Episode #110: WORDS MATTER
|
Nov 25, 2021 |
|
Episode #109: DIRECT BEATS DEFLECT
|
Nov 18, 2021 |
|
Episode #108: HI-VIZ VOICES
|
Nov 11, 2021 |
|
Episode #107: GIVE & GO
|
Nov 04, 2021 |
|
Episode #106: PREPARING CUSTOMERS
|
Oct 28, 2021 |
|
Episode #105: COOLING THE BOIL
|
Oct 21, 2021 |
|
Episode #104: VALUABLE VOYAGE
|
Oct 14, 2021 |
|
Episode #103: TACKLING TASKS
|
Oct 07, 2021 |
|
Episode #102: FORMATTING FANS
|
Sep 30, 2021 |
|
Episode #101: HAWK EYES
|
Sep 23, 2021 |
|
Episode #100: THE NEW FRONTIER
|
Sep 16, 2021 |
|
Episode #99: DESIGN & PRODUCTION SOLUTIONS with Hidi Fankhauser
|
Sep 09, 2021 |
|
Episode #98: PATH CHANGER
|
Sep 02, 2021 |
|
Episode #97: SWITCHING LANES with Heather Creech
|
Aug 26, 2021 |
|
Episode #96: HIGH VOLTAGE SUMMER BREEZE
|
Aug 19, 2021 |
|
Episode #95: REAL ESTATE PODCASTING with Jackie Mahaney
|
Aug 12, 2021 |
|
Episode #94: CURVE BALLS
|
Aug 05, 2021 |
|
Episode #93: SMALL BIZ BARBECUE with Mark Mittendorf
|
Jul 29, 2021 |
|
Episode #92: CAN DO vs. CAN’T DO
|
Jul 22, 2021 |
|
Episode #91: THE ED PHILIPS INTERVIEW (Ed Philips Fine Art)
|
Jul 15, 2021 |
|
Episode #90: BIG WINDSHIELDS
|
Jul 08, 2021 |
|
Episode #89: THE PAUL BAUM INTERVIEW (PlanITROI.com)
|
Jul 01, 2021 |
|
Episode #88: UNIQUENESS
|
Jun 24, 2021 |
|
Episode #87: PROJECTING YOUR TALENTS - An interview with Rick Diana
|
Jun 17, 2021 |
|
Episode #86: PREPARING FOR THE CORPORATE TALENT HUNT - An interview with Rick Diana
|
Jun 10, 2021 |
|
Episode #85: ROLE-PLAYING & REHEARSING
|
Jun 03, 2021 |
|
Episode #84: THE DR. MICHAEL LEA INTERVIEW
|
May 27, 2021 |
|
Episode #83: THE VOLUNTEER EXCHANGE
|
May 20, 2021 |
|
Episode #82: THE AMIE HOFF INTERVIEW (FitKit.com)
|
May 13, 2021 |
|
Episode #81: REDISTRIBUTING WEIGHT-BEARING LOADS
|
May 06, 2021 |
|
Episode #80: THE JENNY MINER INTERVIEW
|
Apr 29, 2021 |
|
Episode #79: SLOW MOTION VISIBILITY
|
Apr 22, 2021 |
|
Episode #78: THE MATT POLLARD INTERVIEW (Leadsun Solar Power Lighting)
|
Apr 15, 2021 |
|
Episode #77: THE FROM SCRATCH BAKEHOUSE INTERVIEW (Cara Peroutka & Julie Shaw)
|
Apr 08, 2021 |
|
Episode #76: THE KRISTEN FARRAH INTERVIEW (Dudes Love Brunch)
|
Apr 01, 2021 |
|
Episode #75: SMALL SCREEN SMACKDOWN!
|
Mar 25, 2021 |
|
Episode #74: THE ELEPHANT DOCTOR!
|
Mar 18, 2021 |
|
Episode #73: FRONT DOOR-BACK DOOR.
|
Mar 11, 2021 |
|
Episode #72: EFFORTS & RESULTS
|
Mar 04, 2021 |
|
Episode #71: SIX-POINT PUNCH.
|
Feb 25, 2021 |
|
Episode #70: THINK.
|
Feb 18, 2021 |
|
Episode #69: TRUTH.
|
Feb 11, 2021 |
|
Episode #68: DUPE SOUP • Permanently Off Menu!
|
Feb 04, 2021 |
|
Episode #67: AVOID SWEEPING DIRT UNDER THE RUG!
|
Jan 28, 2021 |
|
Episode #66: TRANSFERABLE SKILLS
|
Jan 21, 2021 |
|
Episode #65: The INCLUSION Challenge!
|
Jan 14, 2021 |
|
Episode #64: FAST-FIVE NEW YEAR REZZIES!
|
Jan 07, 2021 |
|
Episode #63: THE DAVID GAULE INTERVIEW
|
Dec 31, 2020 |
|
Episode #62: HOW TO MAKE CUSTOMERS FEEL WELCOME
|
Dec 24, 2020 |
|
Episode #61: MY TESTIMONY • DRUNKENNESS, DRUGS & DISCOVERY
|
Dec 17, 2020 |
|
Episode #60: THE DAVID & DAWN GIOMBETTI INTERVIEW
|
Dec 10, 2020 |
|
Episode #59: THE JAMIE YORK INTERVIEW
|
Dec 03, 2020 |
|
GIVING TUESDAY
|
Dec 01, 2020 |
|
Episode #58: CRYPTIC COMMUNICATION!
|
Nov 26, 2020 |
|
Episode #57: THE JIMMY CLARE INTERVIEW
|
Nov 19, 2020 |
|
Episode #56: SMALL BUSINESS MONTHLY MAGAZINE INTERVIEWS SIMPLEBIZ360
|
Nov 12, 2020 |
|
Episode #55: THE ALEX DIETRICH INTERVIEW
|
Nov 05, 2020 |
|
Episode #54: HOW TO BE A BUSINESS PREPPER!
|
Oct 29, 2020 |
|
Episode #53: HOW TO INCREASE CUSTOMER SERVICE EFFECTIVENESS!
|
Oct 22, 2020 |
|
Episode #52: HOW TO UNDERSTAND CUSTOMERS!
|
Oct 15, 2020 |
|
Episode #51: HOW TO GROW YOUR BUSINESS!
|
Oct 08, 2020 |
|
Episode #50: HOW TO SAY THANK YOU!
|
Oct 01, 2020 |
|
Episode #49: WHY?
|
Sep 24, 2020 |
|
Episode #48: SUN. DIRT. WATER.
|
Sep 17, 2020 |
|
Episode #47: THE HIGH COST OF PUSH-PULL
|
Sep 10, 2020 |
|
Episode #46: STAND IN THE GAP FOR THE VOICELESS
|
Sep 03, 2020 |
|
Episode #45: HEY!
|
Aug 27, 2020 |
|
Episode #44: CARRYING SYSTEMS
|
Aug 20, 2020 |
|
Episode #43: “SHRIMP ON THE BARBIE” WITH GORDON MANZIONE
|
Aug 13, 2020 |
|
Episode #42: INGREDIENTS
|
Aug 06, 2020 |
|
Episode #41: TAKEAWAY TONIC
|
Jul 30, 2020 |
|
Episode #40: THE KELLY JOHNSON INTERVIEW
|
Jul 23, 2020 |
|
Episode #39: QIQO
|
Jul 16, 2020 |
|
Episode #38: STREAKING
|
Jul 09, 2020 |
|
Episode #37: RECIPROCATING
|
Jul 02, 2020 |
|
Episode #36: DELIVERING BAD NEWS
|
Jun 25, 2020 |
|
Episode #35: THE ADAM MASON INTERVIEW
|
Jun 18, 2020 |
|
Episode #34: ENTREPRENEUR UPTICK
|
Jun 11, 2020 |
|
Episode #33: REMOTE WORKING
|
Jun 04, 2020 |
|
Episode #32: INTERVIEW TIPS
|
May 28, 2020 |
|
Episode #31: RESUME TIPS
|
May 21, 2020 |
|
Episode #30: REENTRY. REMOTE. REBUILD.
|
May 14, 2020 |
|
Episode #29: DESKTOP DISRUPTION
|
May 07, 2020 |
|
Episode #28: ATMOSPHERICS
|
Apr 30, 2020 |
|
Episode #27: MARATHONS & BUSINESS TAKEAWAYS
|
Apr 23, 2020 |
|
Episode #26: THE UNEXPECTED CONDITIONS GROOMING UNPRECEDENTED LEADERS
|
Apr 16, 2020 |
|
Episode #25: CARNEGIEISMS
|
Apr 09, 2020 |
|
Episode #24: ACCELERATING YOUR SALES PIPELINE IN THE MIDST OF UNCERTAINTY
|
Apr 02, 2020 |
|
Episode #23: THE DONNA ABATE POTTER INTERVIEW
|
Mar 26, 2020 |
|
Episode #22: COURTESY COMMUNICATION
|
Mar 19, 2020 |
|
Episode #21: AVOID SWIICFU
|
Mar 12, 2020 |
|
Episode #20: WINNING THE MIDDLE
|
Mar 05, 2020 |
|
Episode #19: LOST IT ALL…almost
|
Feb 27, 2020 |
|
Episode #18: JUST MARRIED
|
Feb 20, 2020 |
|
Episode #17: THE MAGNIFICENT SEVEN
|
Feb 13, 2020 |
|
Episode #16: HERE-LIES…?
|
Feb 06, 2020 |
|
Episode #15: ESTABLISH, DISPERSE & EXCEED
|
Jan 30, 2020 |
|
Episode #14: RED CARPET ROYALTY
|
Jan 23, 2020 |
|
Episode #13: MY FAVORITE ST. LOUIS CARDINAL
|
Jan 16, 2020 |
|
Episode #12: TRIANGULAR
|
Jan 09, 2020 |
|
Episode #11: THE GARRETT ATKINS INTERVIEW
|
Jan 02, 2020 |
|
Episode #10: TIMELESS BUSINESS TOOL #202
|
Dec 26, 2019 |
|
Episode #9: TIMELESS BUSINESS TOOL #164
|
Dec 19, 2019 |
|
Episode #8: SILENT BUSINESS KILLERS
|
Dec 12, 2019 |
|
Episode #7: JERSEY SPEAKOLOGY AND THE TEN LITTLE FIXITS
|
Dec 05, 2019 |
|
Episode #6: TIMELESS BUSINESS TOOL #138
|
Nov 28, 2019 |
|
Episode #5: TIMELESS BUSINESS TOOL #95
|
Nov 21, 2019 |
|
Episode #4: TIMELESS BUSINESS TOOL #63
|
Nov 14, 2019 |
|
Episode #3: TIMELESS BUSINESS TOOL #29
|
Nov 07, 2019 |
|
Episode #2: TIMELESS BUSINESS TOOL #1
|
Oct 31, 2019 |
|
Episode #1: SERIES KICKOFF
|
Oct 24, 2019 |