The Backstory

By Jarrard Inc.

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Episodes: 167

Description

The Backstory, formerly the High Stakes Podcast, is a new, limited series from Jarrard Inc. President and Co-Founder Anne Hancock Toomey. For nearly two decades, Jarrard – one of the nation’s top communications consulting firms for healthcare – has partnered with thousands of leaders across the country who are striving to make healthcare better every day. But this isn’t a podcast about healthcare, or politics or even communications. It’s about authentic leadership. The Backstory is about demystifying respected leaders who’ve had a lot of success along the way because of the kind of leaders they’ve chosen to be. Each person Anne interviews is visionary, of course. They’re smart as hell, and they’re fierce about their business and their mission. They’re also humble, kind and create the kind of environments in which people can thrive. They’re not perfect. But they are real. And it’s the combination of those two things that makes each one of them great. In every episode, Anne’s guest digs into who they are, where they come from and what’s influenced them to be the person and the leader that they are today.

Episode Date
210. From Local Newspaper Delivery to National Philanthropy Leader, with Cynthia Brandt, PhD
Jun 24, 2026
209. From Pumping Gas to CEO of Leading Children’s Hospitals, with Dr. Patrick Frias
May 06, 2026
208. From Serving Frozen Yogurt to National Health System CEO, with Marty Bonick
Mar 25, 2026
207. From Clinical Dietician to CEO of Allina Health, with Lisa Shannon
Jan 07, 2026
206. From Dairy Farmer to Intermountain Health CEO, with Rob Allen
Dec 17, 2025
205. From Bike Mechanic to Oura CEO, with Tom Hale
Nov 26, 2025
204. From NFL Center to Tech CEO, with Chris Spencer
Nov 12, 2025
203. From Seafood Clerk to CEO of Top Veterinary Network, with Chris Bishop
Oct 29, 2025
202. From Camp Counselor to Elite Athlete, Author and Entrepreneur, with Jennifer Pharr Davis
Oct 15, 2025
201. From Burnt-Out Young Lawyer to Healthcare Media Mogul, with Scott Becker
Oct 01, 2025
Welcome to Season 2 of The Backstory
Sep 24, 2025
18. From Hardware Store to Healthcare Entrepreneur, with Kenny Hancock
Apr 16, 2025
17. From Basketball Coach to Physician Executive, with Dr. David Miller
Mar 19, 2025
16. From Post-War Microlending to Healthcare Private Equity, with Ram Jagannath
Feb 26, 2025
15. From Passing out in Biology Class to Health System CEO, with Ric Ransom
Feb 05, 2025
14. From Kiwifruit Farming to Academic Medicine CEO, with Wendy Horton
Jan 22, 2025
Bonus: 13 Leaders, One Big Question
Jan 08, 2025
13. From Peace Corps to Healthcare Industry Change Agent, with Ken Graboys
Dec 18, 2024
12. From Life Flight Nurse to the Healthcare C-Suite, with Tim Johnsen
Dec 04, 2024
11. From Journalist to Foremost Healthcare Communications Guru, with David Jarrard
Nov 13, 2024
10. From the Broadcast Booth to Duke Health HR Leader, with Rhonda Brandon
Oct 23, 2024
09. From Tossing Dough to Leader of Leaders, with Michael Wiechart
Oct 09, 2024
08. From Private to Public to Non-Profit Visionary, With Van Ton-Quinlivan
Sep 25, 2024
07. From Appalachian Roots to Rural Healthcare Champion, with Joann Anderson
Sep 11, 2024
06. From Harvesting Crops to Growing Successful Companies, with Phil Roe
Aug 28, 2024
05. From Lifeguard to Chief Physician Executive, with Dr. Shlomit Schaal
Aug 14, 2024
04. From Patching Divots to Corporate Pivots, with Bill Southwick
Jul 31, 2024
03. From Front Line Customer Service to Leading Healthcare Strategist, with Sheri Shapiro
Jul 17, 2024
02. From Working Night Shift to Leading a Health System, with Chris Roth
Jul 03, 2024
01. From Flipping Burgers to Healthcare CEO, with Pete November
Jun 20, 2024
Coming soon: The Backstory, with Anne Hancock Toomey
Jun 12, 2024
High Stakes: 019. Creativity and Opportunity in Behavioral Health, with Karin Jeffers
May 01, 2024
High Stakes: 018. Trust, Finances and Storytelling in Healthcare Private Equity, with Dan Beuerlein and Ellis Metz
Apr 10, 2024
High Stakes: 017. Post-Acute Care and Private Equity - Consumer Survey Reaction Podcast, with Dan Schlacter
Mar 20, 2024
Conference Reaction - HPE Miami 2024
Mar 08, 2024
High Stakes: 016. Retail Healthcare - Are Referrals the Same as Access? With Abby McNeil and Sheila Biggs
Feb 28, 2024
High Stakes: 015. DEI in Healthcare - When words get in the way, with James Cervantes and Allyson Carr
Feb 14, 2024
High Stakes: 014. Academic and National Health Systems - 2024 Healthcare Trends to Watch
Jan 31, 2024
High Stakes: 013. Regional and Public & Community Health Systems - 2024 Healthcare Trends to Watch
Jan 17, 2024
High Stakes: 012. Health Services - 2024 Healthcare Trends to Watch
Jan 03, 2024
High Stakes: 011. Red Teams and Change Management, with Shawn Evans and Kevin Kearns
Dec 20, 2023
High Stakes: 010. Care coordination - Better outcomes through better experiences, with Robin Shah of ThymeCare
Dec 13, 2023
Nashville Health Care Council Sessions: Brian Regan, WCAS
Nov 29, 2023
High Stakes: 009. Buying the Umbrella Before it Rains - Hospital Issues & Advocacy, with David Jarrard & Teresa Hicks
Nov 15, 2023
Nashville Health Care Council Sessions: Marc Watkins, MD, Kroger Health
Nov 01, 2023
Nashville Health Care Council Sessions: Kevin Ban, MD, Walgreens Boots Alliance
Oct 18, 2023
Nashville Health Care Council Sessions: Rob Allen, Intermountain Health, and Dr. Wyatt Decker, UnitedHealth Group
Oct 11, 2023
Nashville Health Care Council Sessions: Apryl Childs-Potter, NHCC
Oct 04, 2023
High Stakes: 008. Stability and Adaptation - The Biology of Change, with Larry McEvoy and Kevin Kearns
Sep 20, 2023
High Stakes: 007. Neighbors Caring for Neighbors - Rural Healthcare with Michael Topchik
Sep 06, 2023
High Stakes: 006. Building Teams and Pursuing Health Equity through Relationships, with Dorian Harriston
Aug 23, 2023
High Stakes: 005. Threads? What's Next for Healthcare Social Media with Abby McNeil, Meghan McCarthy & Tommy Barbee
Aug 09, 2023
High Stakes: 004. Is the Marketing Funnel Dead? Healthcare Marketing with Pattie Cuen and Abby McNeil
Jul 26, 2023
High Stakes: 003. Don't Call it a Breach - Healthcare Cybersecurity with Barry Mathis and Dan Schlacter
Jul 12, 2023
High Stakes: 002. Tech and the Human Touch - Healthcare Staffing with Craig Ahrens and Courtney Kelsey
Jun 28, 2023
High Stakes: 001. The Beginner’s Mind - Workforce Engagement with Dan Shapiro and Kevin Kearns
Jun 14, 2023
Quick Think: Healthcare and the Amazon Whiplash
Nov 20, 2022
Quick Think: Everything's Moneyball
Nov 13, 2022
Quick Think: Crying Wolf?
Nov 06, 2022
Kim & Tim: Integration and Neil Young
Sep 21, 2022
DigitaLee: MRI on Tuesday, Surgery on Thursday, Home on Friday
Aug 31, 2022
Kim & Tim: A $50 Gift Card to Starbucks, Rebuilding Seasons and Hospital Charity Care
Aug 24, 2022
The Quick Think: From Good Intentions to Good Business - Health Equity Gets Real
Aug 21, 2022
J|Insights: Durable Optimism and the Importance of Taking Informed Risks
Aug 10, 2022
DigitaLee: Netflix, Rent vs Own and How Health Tech Personalizes Healthcare
May 25, 2022
DigitaLee: Diversity in Healthcare Advertising, Accessible Content and Supporting Healthcare CEOs
May 11, 2022
DigitaLee: NFT or WTF, Healthcare in the Metaverse & Digital ROI pt. 2
Apr 27, 2022
Navigating the C-Suite: Beyond "Go Back and Write About it"
Apr 20, 2022
DigitaLee: Healthcare Cybersecurity, Reputation Management & Digital ROI pt. 1
Apr 13, 2022
DigitaLee: Digitally Enhanced Healthcare, Twitter Alternatives & Execs on Social Media
Mar 23, 2022
DigitaLee: Spanish Misinformation, Meta's Dive & Apple's Privacy Rule
Mar 09, 2022
Kim & Tim: Weighing In On Weighing In
Mar 03, 2022
DigitaLee: YouTube for Healthcare and Social Media Polls
Feb 23, 2022
DigitaLee: Finding Health Information, Clubhouse and Effective Social Media Policies
Feb 16, 2022
DigitaLee: Meet Lee Aase, healthcare's digital pioneer
Feb 16, 2022
Kim & Tim: Without Merit
Feb 04, 2022
Kim & Tim: About that Wildly Effective Nursing Video
Jan 26, 2022
KIM & TIM: Charlatans, Hucksters and Purveyors of Misinformation
Oct 29, 2021
DEI & Health Equity: More than Good Intentions
Oct 04, 2021
Can consumer-friendly care help deflect criticism?
Oct 01, 2021
A Win for Patients...and Rural Providers
Sep 24, 2021
KIM & TIM: Now's a Good Time to Not Say Dumb Stuff
Aug 30, 2021
Payers and Providers Square Off
Aug 20, 2021
Six Questions with Lee Aase, Healthcare's Digital Pioneer
Aug 06, 2021
You Sound a Little Funny Today
Jul 30, 2021
KIM & TIM: Uniforms, Nanny States & TikTok
Jul 23, 2021
Dear Hospitals, Don't Duck. Fight.
May 22, 2021
CVS & Mental Health: Running the Gauntlet of Vice
May 08, 2021
When People Say Mean Things Online
Apr 25, 2021
Digital Digest: The Q1 Lowdown on Digital Healthcare Marketing
Apr 01, 2021
KIM & TIM: Running Through the Tape
Mar 29, 2021
UPDATE: Deliberate Noncompliance with Price Transparency
Mar 22, 2021
J|INSIGHTS: Healthcare Consolidation in the Spotlight
Mar 15, 2021
Psychology, Communications and Vaccine Hesitancy
Mar 01, 2021
Cedars-Sinai: Changing the Trajectory Through Community Partnerships
Feb 22, 2021
KIM & TIM: This Isn't a Church Potluck
Feb 15, 2021
Safe to Return: Behavioral Health and Pandemic Anxiety
Feb 12, 2021
J|INSIGHTS: Healthcare Boards - A Time for Courage
Feb 05, 2021
FEATURE: Haven Healthcare - Successful Sandbox or Disruption Disaster?
Jan 15, 2021
J|INSIGHTS: Taking a Stand - Healthcare CEO Visibility & Legal Considerations, with Michael Peregrine
Dec 18, 2020
J|INSIGHTS: Vaccines Are Here - Communications Considerations
Dec 04, 2020
KIM & TIM: A Glimmer of Hope
Nov 23, 2020
Election 2020: The Presidency, the Court or Congress?
Oct 29, 2020
KIM & TIM: Four Square Feet
Oct 15, 2020
Election 2020: What happened to healthcare?
Sep 30, 2020
FEATURE: One size doesn’t fit all - On being seen, heard & included in healthcare
Sep 24, 2020
FEATURE: Patient Experience - Healthcare's prescription for capturing demand
Sep 23, 2020
Under the radar: Physician compensation with Angie Caldwell of PYA
Aug 05, 2020
Art of Change: CEO Warner Thomas on stagnation and risk
Jul 25, 2020
Mergers, acquisitions & partnerships in the new healthcare era
Jul 23, 2020
The collision of past, present & future
Jul 11, 2020
Awkward messages
Jul 02, 2020
Art of Change: What do we know now? Stability v. Change
Jun 18, 2020
17 workgroups, one nimble AMC
Jun 10, 2020
J|INSIGHTS - Disaster movies and character tests
May 23, 2020
Restarting responsibly: A conversation with Sandra DiVarco, McDermott Will & Emery
May 21, 2020
"The change has been staggering": Digital transformation during COVID-19
May 18, 2020
Local media on the ropes: What does it mean for healthcare?
May 13, 2020
"Is this a good place to work?" Online reputation management and answering the right questions
May 07, 2020
Fallout from COVID-19: Addressing fear among the community and fear among providers
May 02, 2020
Rural hospitals: Defining "value" and developing partnerships in the new era of healthcare
Apr 27, 2020
Recasting the future: An in-depth look towards the next era of healthcare
Apr 25, 2020
Managing FTEs: Perspectives from communications and law
Apr 23, 2020
Caring for the caregiver- Principles of leadership and change
Apr 21, 2020
Making plans when ambiguity reigns
Apr 20, 2020
The next questions: Stabilization and recovery
Apr 18, 2020
Today and tomorrow: Maximizing the benefits of Stark Law waivers, with Carol Carden of PYA
Apr 17, 2020
Maximizing people in the moment
Apr 11, 2020
Words of War? Choosing the Right Language for Your Culture
Mar 30, 2020
Looking towards healthcare after COVID-19
Mar 27, 2020
Knowledge calms fear: Dr. David Pate on leadership during COVID-19
Mar 27, 2020
Why did you come to work today?
Mar 23, 2020
COVID-19 strategy: The outlook, action and impact on the industry, Part 3
Mar 11, 2020
COVID-19 strategy: The outlook, action and impact on the industry, Part 2
Mar 11, 2020
COVID-19 strategy: The outlook, action and impact on the industry, Part 1
Mar 11, 2020
The Houston Astros and how to not create a PR crisis
Feb 25, 2020
DIGITAL INTERVIEW - Online Search in Healthcare with Carrie Liken and Reed Smith
Feb 19, 2020
M&A INTERVIEW - Distressed Hospitals with Pete Lawson
Feb 17, 2020
J|INSIGHTS - Coronavirus & communications with Aileen Bennett
Feb 12, 2020
PHYSICIAN ENGAGEMENT - Building Loyalty and Decreasing Burnout
Feb 11, 2020
J|INSIGHTS - Moral injury & physician burnout
Feb 07, 2020
PATIENT EXPERIENCE - Frantic flu season and coronavirus panic
Feb 03, 2020
EVENT RECAP - Stock Picks and Super Tuesday: Highlights from the Nashville Health Care Council Wall Street Panel
Jan 30, 2020
INSIGHT - Healthcare marketing and online trends in 2020
Jan 28, 2020
J|INSIGHTS - J.P. Morgan recap with Anne Hancock Toomey
Jan 21, 2020
ART OF CHANGE - Season One in Review
Jan 17, 2020
J|INSIGHTS - Hospitals under scrutiny: What healthcare leaders can do
Jan 16, 2020
J|INSIGHTS - Hospitals under scrutiny: What's happening
Jan 13, 2020
J|INSIGHTS - Have an answer in the 2020 political season
Jan 09, 2020
J|INSIGHTS - Unmet expectations: Quality & patient experience after a merger
Jan 06, 2020
DIGITAL INTERVIEW - Healthcare Cybersecurity & Crisis Response with John Mason and Reed Smith
Jan 02, 2020
ART OF CHANGE - Faith Family Medical Center
Dec 18, 2019
ART OF CHANGE - Lessons on listening from palliative care, with Dr. Michael Fratkin
Dec 18, 2019
ART OF CHANGE - Dr. David Pate on Storytelling at St. Luke's Health System
Dec 18, 2019
ART OF CHANGE - Dr. David Pate on Listening at St. Luke's Health System
Dec 18, 2019
RAPID RESPONSE - What price transparency lawsuits mean for hospitals and health systems
Dec 09, 2019
MARKETING INSIGHT - It’s All Just Marketing
Nov 27, 2019
INSIGHT - External messaging starts with internal communication
Nov 26, 2019
MARKETING INSIGHT - Making Marcom Work Through Internal Collaboration and Communication
Nov 21, 2019
PATIENT EXPERIENCE - A Personal Story And The Implications Of Patient Satisfaction For Hospitals
Nov 19, 2019
DIGITAL INTERVIEW - Healthcare Reputation Management with Aaron Clifford & Reed Smith
Nov 14, 2019
INSIGHT - 6 steps for responding to questions about financial assistance policies
Nov 12, 2019
INSIGHT - 5 steps to prepare for questions about financial assistance policies
Nov 12, 2019
J|INSIGHTS - Healthcare Mergers, Acquisitions, and Partnerships: An Insider’s Guide to Communications
Nov 06, 2019
EXECUTIVE INSIGHT - Executive Transitions in Hospitals and Preventing Flameout of New Healthcare CEOs
Nov 01, 2019
EVENT RECAP - Mayo Clinic Social Media Network Conference with Reed Smith #MCSMN19
Oct 25, 2019
Welcome to High Stakes
Oct 24, 2019