Customer Experience Superheroes
By Christopher Brooks
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Image by Christopher Brooks
Category: Management
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Episodes: 49
Description
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
| Episode | Date |
|---|---|
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Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt
|
Apr 12, 2024 |
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Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil Klaus
|
Feb 09, 2024 |
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Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad
|
Jan 30, 2024 |
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Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko
|
Nov 02, 2023 |
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Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher
|
Sep 14, 2023 |
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Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills
|
Jun 29, 2023 |
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Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle
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May 24, 2023 |
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Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz
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May 03, 2023 |
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Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds
|
Apr 04, 2023 |
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Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski
|
Feb 22, 2023 |
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Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations
|
Jan 27, 2023 |
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Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters
|
Jan 06, 2023 |
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Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management
|
Nov 07, 2022 |
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Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference
|
Oct 06, 2022 |
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Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young
|
May 07, 2022 |
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Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova
|
Apr 16, 2022 |
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Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld
|
Mar 13, 2022 |
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Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida
|
Feb 09, 2022 |
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Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult
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Dec 31, 2021 |
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Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones
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Nov 26, 2021 |
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Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas
|
Nov 10, 2021 |
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Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. Hanson
|
Jul 28, 2021 |
|
Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian Scott
|
Jul 19, 2021 |
|
Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne
|
Apr 10, 2021 |
|
Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor
|
Mar 25, 2021 |
|
Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni
|
Mar 07, 2021 |
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Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen
|
Feb 07, 2021 |
|
Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn
|
Jan 24, 2021 |
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Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie Waters
|
Dec 21, 2020 |
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Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine
|
Dec 07, 2020 |
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Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg
|
Nov 12, 2020 |
|
Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe
|
Nov 02, 2020 |
|
Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman
|
Oct 09, 2020 |
|
Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell
|
Sep 28, 2020 |
|
Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker
|
Sep 12, 2020 |
|
Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown
|
Aug 13, 2020 |
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Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play with Sirte Pihlaja
|
Jul 22, 2020 |
|
Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler
|
Jul 09, 2020 |
|
Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales
|
Jul 02, 2020 |
|
Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experience with Prof Dr Phil Klaus
|
Jun 05, 2020 |
|
Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games with Helen Burt
|
May 25, 2020 |
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Customer Experience Superheroes - Series 2 Episode 4 - The impact of Covid-19 on online consumer behaviour with Dr Marina Shapira PhD
|
Apr 20, 2020 |
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Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CX with expert Simon Hinks
|
Apr 01, 2020 |
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Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
|
Mar 23, 2020 |
|
Customer Experience Superheroes - Series 1 Episode 4 - Value of Customer Journey Mapping with Christopher Brooks
|
Feb 07, 2020 |
|
Customer Experience Superheroes - Series 1 Episode 3 - Being the CXRockstar with James Dodkins
|
Jan 06, 2020 |
|
Customer Experience Superheroes - Series 1 Episode 2 - Citizen M Hotels with Christopher Brooks
|
Dec 03, 2019 |
|
Customer Experience Superheroes - Series 1 Episode 1 - Employee Engagement with Simon Gilbert
|
Nov 22, 2019 |
|
Customer Experience Superheroes - Series 1 Intro
|
Nov 20, 2019 |