Customer Support Leaders
By Charlotte Ward
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Category: Management
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Episodes: 361
Description
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
| Episode | Date |
|---|---|
|
298: Returning to the Office; with Andrew Rios
|
Apr 15, 2026 |
|
297: AI Beyond The Queue; with Robert Cabral
|
Apr 08, 2026 |
|
296: Flipping Away From Leadership; with Jenny Dempsey
|
Apr 01, 2026 |
|
295: Fearless CX; with Nate Brown
|
Mar 25, 2026 |
|
294: What Support Does When AI Takes The Tickets; with Ryan Klausner
|
Mar 18, 2026 |
|
293: Roles AI is Creating in Support; with Hilary Dudek
|
Mar 11, 2026 |
|
292: Tailoring Your Coaching as People Grow; with Andrew Rios
|
Mar 04, 2026 |
|
291: The Changing Identity of Support; with Lauren Eimers
|
Feb 25, 2026 |
|
290: From Timelines To Fit: Making Smart Support Hires; with Matt Dale
|
Feb 18, 2026 |
|
289: Cultivating Customer Champions; with Greg Skirving
|
Feb 11, 2026 |
|
288: Support in a High-Trust Environment; with Simone Secci
|
Feb 04, 2026 |
|
287: Extreme Delegation: How To Lead When Everything Changes At 4 PM On An Idle Tuesday; with Matt Dale
|
Jan 28, 2026 |
|
286: Measure What Matters When Humans And AI Share The Queue; with Craig Stoss
|
Jan 21, 2026 |
|
285: From Playbooks To Personalization: How CX Leaders Shape Customer Expectations And Outcomes; with Ty Givens
|
Jan 14, 2026 |
|
284: Customer Support Leaders in 2026: Fresh Starts and More To Come; with Charlotte Ward and Alec Moloney
|
Jan 07, 2026 |
|
283: From Values To Outcomes: Building A Customer Support Strategy That Works; with Conor Pendergrast
|
Jun 06, 2025 |
|
282: Turning Difficult Customer Moments Into Lasting Trust; with Marc Haine
|
May 02, 2025 |
|
281: Accuracy Beats Hype - Building Trustworthy AI With KCS; with David Kay
|
Apr 04, 2025 |
|
280: Mastering Incident Management - Part 6 of 6; with Kat Gaines
|
Mar 07, 2025 |
|
279: Is AI Overcooked in Support?; with Rob Dwyer
|
Feb 07, 2025 |
|
278: Mastering Incident Management - Part 5 of 6; with Kat Gaines
|
Jan 03, 2025 |
|
From The Archives: 56: Building Leaders in Your Team with Meredith Molloy
|
Sep 13, 2024 |
|
277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral
|
Sep 06, 2024 |
|
From The Archives: 49: Hiring in Support with Alyssa Percell
|
Aug 30, 2024 |
|
276: Mastering Incident Management - Part 4b of 6; with Kat Gaines
|
Aug 23, 2024 |
|
From The Archives: 47: Hiring in Support with Kristina King
|
Aug 16, 2024 |
|
275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine
|
Aug 09, 2024 |
|
From The Archives: 41: Careers in Support with Matt Dale
|
Aug 02, 2024 |
|
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
|
Jul 26, 2024 |
|
From The Archives: 40: Looking Beyond the Numbers with Mike Redbord
|
Jul 19, 2024 |
|
273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox
|
Jul 12, 2024 |
|
From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes
|
Jul 05, 2024 |
|
272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé
|
Jun 28, 2024 |
|
From The Archives: 11: Awkward Conversations with Hilary Dudek
|
Jun 21, 2024 |
|
271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
|
Jun 14, 2024 |
|
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
|
Jun 07, 2024 |
|
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
|
May 31, 2024 |
|
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
|
May 24, 2024 |
|
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
|
May 17, 2024 |
|
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
|
May 10, 2024 |
|
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
|
May 03, 2024 |
|
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
|
Apr 27, 2024 |
|
264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
|
Apr 19, 2024 |
|
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
|
Apr 12, 2024 |
|
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
|
Apr 05, 2024 |
|
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
|
Mar 29, 2024 |
|
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
|
Mar 22, 2024 |
|
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
|
Mar 15, 2024 |
|
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
|
Mar 08, 2024 |
|
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
|
Mar 01, 2024 |
|
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
|
Feb 23, 2024 |
|
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
|
Feb 16, 2024 |
|
255: Mastering Outage Management; with Lauren Rose Eimers
|
Feb 09, 2024 |
|
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
|
Feb 02, 2024 |
|
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
|
Jan 26, 2024 |
|
252: The Support Report with Andrew Rios
|
Jan 19, 2024 |
|
251: Support Data with Matt Dale
|
Jan 12, 2024 |
|
250: Panel: Welcome back for 2024!
|
Jan 05, 2024 |
|
249: Fireside with Mike Redbord
|
Nov 25, 2022 |
|
248: Holiday fireside with Jason Yun
|
Nov 18, 2022 |
|
From The Archives: 32: Managing Performance Issues with Hilary Dudek
|
Sep 30, 2022 |
|
From The Archives: 26: Metrics with Craig Stoss
|
Sep 23, 2022 |
|
From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale
|
Sep 16, 2022 |
|
From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl
|
Sep 09, 2022 |
|
From The Archives: 11: Awkward Conversations with Hilary Dudek
|
Sep 02, 2022 |
|
247: Fireside with Austin Emser
|
Aug 26, 2022 |
|
From The Archives: 5: Empathy with Ash Rhodes
|
Aug 19, 2022 |
|
From The Archives: 220: Building a Team from Scratch with Matt Dale
|
Aug 12, 2022 |
|
From The Archives: 216: Building a Team from Scratch with Ashley Sachs
|
Aug 05, 2022 |
|
From The Archives: 213: Knowledge Management with Simone Secci
|
Jul 29, 2022 |
|
246: Fireside with Ethan Walfish
|
Jul 22, 2022 |
|
From The Archives: 212: Knowledge Management with Cynthia Ng
|
Jul 15, 2022 |
|
From The Archives: 211: Knowledge Management with Aprill Allen
|
Jul 08, 2022 |
|
From The Archives: 210: Fireside with Nicholas Zeisler
|
Jul 01, 2022 |
|
From The Archives: 209: Fireside with Ash Rhodes
|
Jun 24, 2022 |
|
From The Archives: 201: Fireside with Ethan Walfish
|
Jun 17, 2022 |
|
From The Archives: 200: Managing Change with Lauren Rose Eimers
|
Jun 10, 2022 |
|
From The Archives: 196: Managing Change with Lauren Fearn
|
Jun 03, 2022 |
|
From The Archives: 191: The Perfect Support Email with Ethan Walfish
|
May 27, 2022 |
|
245: Fireside with Valentina Thoerner
|
May 20, 2022 |
|
From The Archives: 180: Fireside with Valentina Thoerner
|
May 06, 2022 |
|
244: Fireside with Matt Dale
|
Apr 29, 2022 |
|
From The Archives: 175: Fireside with Tadas Labudis
|
Apr 15, 2022 |
|
243: Fireside with Vaishali Dialani
|
Apr 08, 2022 |
|
242: Fireside with Whitney Brittingham and Aakrit Prasad
|
Apr 01, 2022 |
|
241: Fireside with Andrew Ou
|
Mar 25, 2022 |
|
240: Fireside with Reagan Helms
|
Mar 18, 2022 |
|
From The Archives: 171: Fireside with Sandra Thompson
|
Mar 11, 2022 |
|
239: Fireside with Craig Stoss
|
Mar 04, 2022 |
|
238: Fireside with Sam Semuhin
|
Feb 25, 2022 |
|
237: Fireside with Sophie Heller
|
Feb 18, 2022 |
|
236: Fireside with Sam Semuhin
|
Feb 11, 2022 |
|
235: Fireside with Jason Yun
|
Feb 04, 2022 |
|
234: Fireside with Valentina Thoerner
|
Jan 28, 2022 |
|
233: Fireside with Craig Stoss
|
Jan 21, 2022 |
|
232: Fireside with Ethan Walfish
|
Jan 14, 2022 |
|
231: Fireside with Ash Rhodes
|
Jan 07, 2022 |
|
230: Fireside with Simone Secci
|
Dec 31, 2021 |
|
229: Fireside with Matt Dale
|
Dec 24, 2021 |
|
228: Fireside with Craig Stoss
|
Dec 17, 2021 |
|
227: Fireside with Nate Brown
|
Dec 10, 2021 |
|
226: 99 Weeks Done
|
Dec 04, 2021 |
|
Week 100 Teaser
|
Nov 26, 2021 |
|
From The Archives: Ep 150: Fireside with Mo McKibbin
|
Nov 19, 2021 |
|
From The Archives: Ep 146: Fireside with Tue Søttrup
|
Nov 12, 2021 |
|
From The Archives: Ep 142: Diversity and Inclusion with Antonio King
|
Nov 05, 2021 |
|
From The Archives: Ep 140: Scary Support Stories with Todd Curtis
|
Oct 29, 2021 |
|
From The Archives: Ep 136: Scary Support Stories with Matt Dale
|
Oct 22, 2021 |
|
From The Archives: Ep 134: Support’s Relationship to Sales with Nicholas Zeisler
|
Oct 15, 2021 |
|
From The Archives: Ep 129: Support’s Relationship to Product with Andrea Saez
|
Oct 08, 2021 |
|
From The Archives: Ep 123: Freelancing in Support with Andrei Kamarouski
|
Oct 01, 2021 |
|
From The Archives: Ep 117: CSAT with Mo McKibbin
|
Sep 24, 2021 |
|
From The Archives: Ep 115: Support Scope with Mike Redbord
|
Sep 17, 2021 |
|
225: “In Support, I Believe…” with Simone Secci
|
Sep 10, 2021 |
|
224: “In Support, I Believe…” with Matt Dale
|
Sep 03, 2021 |
|
223: “In Support, I Believe…” with Craig Stoss
|
Aug 27, 2021 |
|
222: “In Support, I Believe…” with Ryan Klausner
|
Aug 20, 2021 |
|
221: “In Support, I Believe…” with Charlotte Ward
|
Aug 13, 2021 |
|
Announcing “In Support, I believe…”
|
Aug 06, 2021 |
|
Throwback to Ep 109: Panel: If I Knew Then, What I Know Now….
|
Jul 30, 2021 |
|
Throwback to Ep 103: Panel: Managing Change
|
Jul 29, 2021 |
|
Throwback to Ep 99: Process Improvement with Ash Rhodes
|
Jul 28, 2021 |
|
Throwback to Ep 94: First 30 Days with Alyssa Percell
|
Jul 27, 2021 |
|
Throwback to Ep 83: Remote Work with Ash Rhodes
|
Jul 26, 2021 |
|
Throwback to Ep 79: Forecasting in Support with Matt Dale
|
Jul 23, 2021 |
|
Throwback to Ep 72: Support Contributing to Revenue with Mo McKibbin
|
Jul 22, 2021 |
|
Throwback to Ep 71: Support Contributing to Revenue with Mike Redbord
|
Jul 21, 2021 |
|
Throwback to Ep 62: Onboarding New Hires with Ash Rhodes
|
Jul 20, 2021 |
|
Throwback to Ep 56: Building Leaders in Your Team with Meredith Molloy
|
Jul 19, 2021 |
|
220: Building a Team from Scratch with Matt Dale
|
Jul 16, 2021 |
|
219: Building a Team from Scratch with Kat Olsheske
|
Jul 15, 2021 |
|
218: Building a Team from Scratch with Adela Bodor
|
Jul 14, 2021 |
|
217: Building a Team from Scratch with Hilary Dudek
|
Jul 13, 2021 |
|
216: Building a Team from Scratch with Ashley Sachs
|
Jul 12, 2021 |
|
215: Knowledge Management with Craig Stoss
|
Jul 09, 2021 |
|
214: Knowledge Management with Tadas Labudis
|
Jul 08, 2021 |
|
213: Knowledge Management with Simone Secci
|
Jul 07, 2021 |
|
212: Knowledge Management with Cynthia Ng
|
Jul 06, 2021 |
|
211: Knowledge Management with Aprill Allen
|
Jul 05, 2021 |
|
210: Fireside with Nicholas Zeisler
|
Jul 02, 2021 |
|
209: Fireside with Ash Rhodes
|
Jun 25, 2021 |
|
208: Fireside with Doug Akers
|
Jun 18, 2021 |
|
207: Fireside with Josh Magsam
|
Jun 11, 2021 |
|
206: Fireside with Jim Israel
|
Jun 04, 2021 |
|
205: Fireside with Vlad Shlosberg
|
May 28, 2021 |
|
204: Fireside with Lauren Fearn
|
May 21, 2021 |
|
203: Fireside with Hannah Steiman
|
May 14, 2021 |
|
202: Fireside with Sharad Khandelwal
|
May 07, 2021 |
|
201: Fireside with Ethan Walfish
|
Apr 30, 2021 |
|
200: Managing Change with Lauren Rose Eimers
|
Apr 23, 2021 |
|
199: Managing Change with Josh Magsam
|
Apr 22, 2021 |
|
198: Managing Change with Adela Bodor
|
Apr 21, 2021 |
|
197: Managing Change with Natalie Ruhl
|
Apr 20, 2021 |
|
196: Managing Change with Lauren Fearn
|
Apr 19, 2021 |
|
195: The Perfect Support Email with Leslie O’Flahavan
|
Apr 16, 2021 |
|
194: The Perfect Support Email with Craig Stoss
|
Apr 15, 2021 |
|
193: The Perfect Support Email with Nicholas Zeisler
|
Apr 14, 2021 |
|
192: The Perfect Support Email with Stacy Justino
|
Apr 13, 2021 |
|
191: The Perfect Support Email with Ethan Walfish
|
Apr 12, 2021 |
|
190: Support in the Business with Josh Magsam
|
Apr 09, 2021 |
|
189: Support in the Business with Craig Stoss
|
Apr 08, 2021 |
|
188: Support in the Business with Natalie Ruhl
|
Apr 07, 2021 |
|
187: Support in the Business with Doug Akers
|
Apr 06, 2021 |
|
186: Support in the Business with Greg Skirving
|
Apr 05, 2021 |
|
185: Startup Support with Diane Garcia
|
Apr 02, 2021 |
|
184: Startup Support with Nicole Jackson
|
Apr 01, 2021 |
|
183: Startup Support with Aurore Lanchart
|
Mar 31, 2021 |
|
182: Startup Support with Craig Stoss
|
Mar 30, 2021 |
|
181: Startup Support with Zeni Bandy
|
Mar 29, 2021 |
|
180: Fireside with Valentina Thoerner
|
Mar 26, 2021 |
|
179: Fireside with Eric Kades
|
Mar 19, 2021 |
|
178: You’re the Host with Craig Stoss
|
Mar 12, 2021 |
|
177: Fireside with Chris Taylor
|
Mar 05, 2021 |
|
176: You’re the Host with Matt Dale
|
Feb 26, 2021 |
|
175: Fireside with Tadas Labudis
|
Feb 19, 2021 |
|
174: You’re the Host with Vlad Shlosberg
|
Feb 12, 2021 |
|
173: Fireside with Craig Stoss
|
Feb 05, 2021 |
|
172: You’re the Host with Natalie Ruhl
|
Jan 29, 2021 |
|
171: Fireside with Sandra Thompson
|
Jan 22, 2021 |
|
170: Slack Support with Mo McKibbin
|
Jan 15, 2021 |
|
169: Slack Support with Chris Jewitt
|
Jan 14, 2021 |
|
168: Slack Support with Sean Tanos
|
Jan 13, 2021 |
|
167: Slack Support with Fletcher Richman
|
Jan 12, 2021 |
|
166: Slack Support with Vlad Shlosberg
|
Jan 11, 2021 |
|
2021 Kickoff
|
Jan 04, 2021 |
|
165: Year in Review: Can’t Get No Satisfaction
|
Jan 01, 2021 |
|
164: Year in Review: Successful Improvements
|
Dec 31, 2020 |
|
163: Year in Review: Looking Back at Forecasting
|
Dec 30, 2020 |
|
162: Year in Review: Growing the Business through Support
|
Dec 29, 2020 |
|
161: Year in Review: Growing Teams and Leaders
|
Dec 28, 2020 |
|
160: Year in Review: Bringing People Together
|
Dec 25, 2020 |
|
159: Year in Review: Careers and Hiring
|
Dec 24, 2020 |
|
158: Year in Review: Numbers and Beyond
|
Dec 23, 2020 |
|
157: Year in Review: Reviews, Goals and Performance
|
Dec 22, 2020 |
|
156: Year in Review: Metrics
|
Dec 21, 2020 |
|
155: Year in Review: Leadership Careers
|
Dec 18, 2020 |
|
154: Year in Review: Frustrations and Awkward Conversations
|
Dec 17, 2020 |
|
153: Year in Review: The First Week
|
Dec 16, 2020 |
|
152: Year in Review: Podcast Journey Part 2
|
Dec 15, 2020 |
|
151: Year in Review: Podcast Journey Part 1
|
Dec 14, 2020 |
|
150: Fireside with Mo McKibbin
|
Dec 11, 2020 |
|
149: Fireside with Steve Bederman
|
Dec 04, 2020 |
|
148: Fireside with Greg Skirving
|
Nov 27, 2020 |
|
147: Fireside with Kaylin Bailey
|
Nov 20, 2020 |
|
146: Fireside with Tue Søttrup
|
Nov 13, 2020 |
|
Announcing the Firesides
|
Nov 09, 2020 |
|
145: Diversity and Inclusion with Vanessa Subramaniam
|
Nov 06, 2020 |
|
144: Diversity and Inclusion with Stacy Justino
|
Nov 05, 2020 |
|
143: Diversity and Inclusion with Josh Magsam
|
Nov 04, 2020 |
|
142: Diversity and Inclusion with Antonio King
|
Nov 03, 2020 |
|
141: Diversity and Inclusion with Ian Jordan
|
Nov 02, 2020 |
|
140: Scary Support Stories with Todd Curtis
|
Oct 30, 2020 |
|
139: Scary Support Stories with Nancy Dandolos
|
Oct 29, 2020 |
|
138: Scary Support Stories with Antonio King
|
Oct 28, 2020 |
|
137: Scary Support Stories with Nate Brown
|
Oct 27, 2020 |
|
136: Scary Support Stories with Matt Dale
|
Oct 26, 2020 |
|
135: Support’s Relationship to Sales with Liz Love
|
Oct 23, 2020 |
|
134: Support’s Relationship to Sales with Nicholas Zeisler
|
Oct 22, 2020 |
|
133: Support’s Relationship to Sales with Greg Skirving
|
Oct 21, 2020 |
|
132: Support’s Relationship to Sales with Natalie Petruch-Trent
|
Oct 20, 2020 |
|
131: Support’s Relationship to Sales with Jason Cutter
|
Oct 19, 2020 |
|
130: Support’s Relationship to Product with Ashley Sachs
|
Oct 16, 2020 |
|
129: Support’s Relationship to Product with Andrea Saez
|
Oct 15, 2020 |
|
128: Support’s Relationship to Product with Matt Dale
|
Oct 14, 2020 |
|
127: Support’s Relationship to Product with Craig Stoss
|
Oct 13, 2020 |
|
126: Support’s Relationship to Product with Simone Secci
|
Oct 12, 2020 |
|
125: Freelancing in Support with Nicole Jackson
|
Oct 09, 2020 |
|
124: Freelancing in Support with Mo McKibbin
|
Oct 08, 2020 |
|
123: Freelancing in Support with Andrei Kamarouski
|
Oct 07, 2020 |
|
122: Freelancing in Support with Jenny Dempsey
|
Oct 06, 2020 |
|
121: Freelancing in Support with Zeni Bandy
|
Oct 05, 2020 |
|
Bonus - INBOUND 2020
|
Sep 28, 2020 |
|
120: CSAT with Simone Secci
|
Sep 25, 2020 |
|
119: CSAT with Chris Taylor
|
Sep 24, 2020 |
|
118: CSAT with Nicholas Zeisler
|
Sep 23, 2020 |
|
117: CSAT with Mo McKibbin
|
Sep 22, 2020 |
|
116: CSAT with Denise Twum
|
Sep 21, 2020 |
|
115: Support Scope with Mike Redbord
|
Sep 18, 2020 |
|
114: Support Scope with Mo McKibbin
|
Sep 17, 2020 |
|
113: Support Scope with Craig Stoss
|
Sep 16, 2020 |
|
112: Support Scope with Zeni Bandy
|
Sep 15, 2020 |
|
111: Support Scope with Chris Taylor
|
Sep 14, 2020 |
|
110: Fireside with Craig Stoss
|
Sep 11, 2020 |
|
109: Panel: If I Knew Then, What I Know Now….
|
Sep 04, 2020 |
|
108: Fireside with Chris Taylor
|
Aug 28, 2020 |
|
107: Panel: Metrics 2.0
|
Aug 21, 2020 |
|
106: Fireside with Josh Magsam
|
Aug 14, 2020 |
|
105: Panel: Support Leadership 2.0
|
Aug 07, 2020 |
|
104: Fireside with Simone Secci
|
Jul 31, 2020 |
|
103: Panel: Managing Change
|
Jul 24, 2020 |
|
102: Fireside with Ash Rhodes
|
Jul 17, 2020 |
|
101: Panel: Return to Normality
|
Jul 09, 2020 |
|
A Small Announcement
|
Jul 06, 2020 |
|
100: Process Improvement with Alyssa Percell
|
Jul 03, 2020 |
|
99: Process Improvement with Ash Rhodes
|
Jul 02, 2020 |
|
98: Process Improvement with Matt Dale
|
Jul 01, 2020 |
|
97: Process Improvement with Kaylin Bailey
|
Jun 30, 2020 |
|
96: Process Improvement with Denise Twum
|
Jun 29, 2020 |
|
Bonus - A Little Look Back!
|
Jun 22, 2020 |
|
95: First 30 Days with Greg Skirving
|
Jun 19, 2020 |
|
94: First 30 Days with Alyssa Percell
|
Jun 18, 2020 |
|
93: First 30 Days with Natalie Ruhl
|
Jun 17, 2020 |
|
92: First 30 Days with Lauren Rose Eimers
|
Jun 16, 2020 |
|
91: First 30 Days with Stacy Justino
|
Jun 15, 2020 |
|
90: Cross-cultural Support with Josh Magsam
|
Jun 12, 2020 |
|
89: Cross-cultural Support with Simone Secci
|
Jun 11, 2020 |
|
88: Cross-cultural Support with Aurore Lanchart
|
Jun 10, 2020 |
|
87: Cross-cultural Support with Ulrike Pitzschke
|
Jun 09, 2020 |
|
86: Cross-cultural Support with Chris Taylor
|
Jun 07, 2020 |
|
Throwback to Ep 49: Hiring in Support with Alyssa Percell
|
Jun 05, 2020 |
|
Throwback to Ep 40: Looking Beyond the Numbers with Mike Redbord
|
Jun 04, 2020 |
|
Throwback to Ep 21: Moving from Doing to Leading the Work with Ash Rhodes
|
Jun 03, 2020 |
|
Throwback to Ep 6: Future of Support with Craig Stoss
|
Jun 02, 2020 |
|
Throwback to Ep 1: Empathy with Jenny Dempsey
|
Jun 01, 2020 |
|
85: Remote Work with Mo McKibbin
|
May 29, 2020 |
|
84: Remote Work with Craig Stoss
|
May 28, 2020 |
|
83: Remote Work with Ash Rhodes
|
May 27, 2020 |
|
82: Remote Work with Hilary Dudek
|
May 26, 2020 |
|
81: Remote Work with Matt Dale
|
May 25, 2020 |
|
80: Forecasting in Support with Ash Rhodes
|
May 22, 2020 |
|
79: Forecasting in Support with Matt Dale
|
May 21, 2020 |
|
78: Forecasting in Support with Greg Skirving
|
May 20, 2020 |
|
77: Forecasting in Support with Mike Redbord
|
May 19, 2020 |
|
76: Forecasting in Support with Craig Stoss
|
May 18, 2020 |
|
75: Support Contributing to Revenue with Josh Magsam
|
May 15, 2020 |
|
74: Support Contributing to Revenue with Erica Mancuso
|
May 14, 2020 |
|
73: Support Contributing to Revenue with Craig Stoss
|
May 13, 2020 |
|
72: Support Contributing to Revenue with Mo McKibbin
|
May 12, 2020 |
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71: Support Contributing to Revenue with Mike Redbord
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May 11, 2020 |
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70: Self-care in Support with Lauren Rose Eimers
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May 08, 2020 |
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69: Self-care in Support with Hilary Dudek
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May 07, 2020 |
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68: Self-care in Support with Ryan Klausner
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May 06, 2020 |
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67: Self-care in Support with Greg Skirving
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May 05, 2020 |
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66: Self-care in Support with Ulrike Pitzschke
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May 04, 2020 |
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65: Onboarding New Hires with Ackerman
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May 01, 2020 |
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64: Onboarding New Hires with Kaylin Bailey
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Apr 30, 2020 |
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63: Onboarding New Hires with Craig Stoss
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Apr 29, 2020 |
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62: Onboarding New Hires with Ash Rhodes
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Apr 28, 2020 |
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61: Onboarding New Hires with Lauren Rose Eimers
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Apr 27, 2020 |
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60: Building Leaders in Your Team with Greg Skirving
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Apr 24, 2020 |
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59: Building Leaders in Your Team with Ryan Klausner
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Apr 23, 2020 |
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58: Building Leaders in Your Team with Josh Magsam
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Apr 22, 2020 |
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57: Building Leaders in Your Team with Ash Rhodes
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Apr 21, 2020 |
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56: Building Leaders in Your Team with Meredith Molloy
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Apr 20, 2020 |
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55: Panel: How customer-centric are you?
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Apr 17, 2020 |
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54: Panel: Customer communications in a crisis
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Apr 10, 2020 |
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53: Panel: Handling layoffs like a human
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Apr 03, 2020 |
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52: Panel: Corona-crisis check-in
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Mar 27, 2020 |
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51: Panel: Women Leaders in Support
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Mar 20, 2020 |
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Upcoming Specials
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Mar 16, 2020 |
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50: Hiring in Support with Josh Magsam
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Mar 13, 2020 |
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49: Hiring in Support with Alyssa Percell
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Mar 12, 2020 |
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48: Hiring in Support with Craig Stoss
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Mar 11, 2020 |
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47: Hiring in Support with Kristina King
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Mar 10, 2020 |
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46: Hiring in Support with Ulrike Pitzschke
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Mar 09, 2020 |
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45: Careers in Support with Kristina King
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Mar 06, 2020 |
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44: Careers in Support with Mike Redbord
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Mar 05, 2020 |
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43: Careers in Support with Vanessa Subramaniam
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Mar 04, 2020 |
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42: Careers in Support with Natalie Ruhl
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Mar 03, 2020 |
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41: Careers in Support with Matt Dale
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Mar 02, 2020 |
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40: Looking Beyond the Numbers with Mike Redbord
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Feb 28, 2020 |
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39: Looking Beyond the Numbers with Meredith Molloy
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Feb 27, 2020 |
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38: Looking Beyond the Numbers with Jenny Dempsey
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Feb 26, 2020 |
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37: Looking Beyond the Numbers with Natalie Ruhl
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Feb 25, 2020 |
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36: Looking Beyond the Numbers with Ash Rhodes
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Feb 24, 2020 |
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35: Managing Performance Issues with Simone Secci
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Feb 21, 2020 |
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34: Managing Performance Issues with Brittany Naylor
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Feb 20, 2020 |
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33: Managing Performance Issues with Josh Magsam
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Feb 19, 2020 |
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32: Managing Performance Issues with Hilary Dudek
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Feb 18, 2020 |
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31: Managing Performance Issues with Ash Rhodes
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Feb 17, 2020 |
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30: Metrics with Simone Secci
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Feb 14, 2020 |
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29: Metrics with Chris Taylor
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Feb 13, 2020 |
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28: Metrics with Meredith Molloy
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Feb 12, 2020 |
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27: Metrics with Vanessa Subramaniam
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Feb 11, 2020 |
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26: Metrics with Craig Stoss
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Feb 10, 2020 |
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25: Moving from Doing to Leading the Work with Jenny Dempsey
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Feb 07, 2020 |
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24: Moving from Doing to Leading the Work with Hilary Dudek
|
Feb 06, 2020 |
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23: Moving from Doing to Leading the Work with Matt Dale
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Feb 05, 2020 |
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22: Moving from Doing to Leading the Work with Natalie Ruhl
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Feb 04, 2020 |
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21: Moving from Doing to Leading the Work with Ash Rhodes
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Feb 03, 2020 |
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20: Transitioning to Leadership - Personal Perspectives with Simone Secci
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Jan 31, 2020 |
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19: Transitioning to Leadership - Personal Perspectives with Chris Taylor
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Jan 30, 2020 |
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18: Transitioning to Leadership - Personal Perspectives with Kristina King
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Jan 29, 2020 |
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17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl
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Jan 28, 2020 |
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16: Transitioning to Leadership - Personal Perspectives with Ash Rhodes
|
Jan 27, 2020 |
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15: Awkward Conversations with Lauren Eimers
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Jan 24, 2020 |
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14: Awkward Conversations with Matt Dale
|
Jan 23, 2020 |
|
13: Awkward Conversations with Meredith Molloy
|
Jan 22, 2020 |
|
12: Awkward Conversations with Ash Rhodes
|
Jan 21, 2020 |
|
11: Awkward Conversations with Hilary Dudek
|
Jan 20, 2020 |
|
10: Future of Support with Jenny Dempsey
|
Jan 17, 2020 |
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9: Future of Support with Kristina King
|
Jan 16, 2020 |
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8: Future of Support with Meredith Molloy
|
Jan 15, 2020 |
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7: Future of Support with Vanessa Subramaniam
|
Jan 14, 2020 |
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6: Future of Support with Craig Stoss
|
Jan 13, 2020 |
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5: Empathy with Ash Rhodes
|
Jan 10, 2020 |
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4: Empathy with Craig Stoss
|
Jan 09, 2020 |
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3: Empathy with Natalie Ruhl
|
Jan 08, 2020 |
|
2: Empathy with Matt Dale
|
Jan 07, 2020 |
|
1: Empathy with Jenny Dempsey
|
Jan 06, 2020 |
|
Trailer
|
Dec 28, 2019 |