ITIL in the Trenches Podcast Series
By Interface Technical Training
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Category: Technology
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Subscribers: 8
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Episodes: 7
Description
Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.
| Episode | Date |
|---|---|
|
07: Risk management
|
Jan 14, 2020 |
|
06: The really right way to close a problem ticket
|
Jan 14, 2020 |
|
05: Release management vs. Deploy management
|
Jan 14, 2020 |
|
04: Incidents and requests...Not the same!
|
Jan 14, 2020 |
|
03: New features in the latest ITIL 4 release
|
Jan 14, 2020 |
|
02: The four dimensions of ITIL 4
|
Jan 14, 2020 |
|
01: Can problem tickets be projects in ITIL?
|
Jan 14, 2020 |