Radically Personal
By Gladly
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Category: Business
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Episodes: 21
Description
Radically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies shaping the future of CX.
| Episode | Date |
|---|---|
|
How Ulta turned 45 million loyalty members into an AI advantage
|
Mar 31, 2026 |
|
From store floor to C-Suite, and how a 30-year Crate & Barrel veteran turned service into revenue
|
Dec 16, 2025 |
|
Scaling sustainability and service with AI at PACT
|
Oct 30, 2025 |
|
Unleashing AI to Scale Happiness and Loyalty at BARK
|
Jan 10, 2024 |
|
Zenni Optical’s 20/20 Vision for Exceptional Customer Service
|
Nov 14, 2023 |
|
Stellar Service and Resiliency Guide Farmgirl Flowers
|
Jul 01, 2022 |
|
How KURU Footwear Provides World-Class Anticipatory Experiences
|
May 24, 2022 |
|
How Breeze Airways Merges Technology with Kindness to Transform the Airline Industry
|
Apr 01, 2022 |
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How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty Industry
|
Feb 22, 2022 |
|
TUMI: Designing for World-class Experiences
|
Jan 26, 2022 |
|
CHUBBIES: Building a Community of Advocates and Creating Customers for Life
|
Jun 01, 2021 |
|
CRATE & BARREL: Driving Revenue Through the Contact Center in Today's Digital World
|
Apr 14, 2021 |
|
ALLBIRDS: Changing the World, One Step at a Time - Bonus Episode
|
Dec 13, 2020 |
|
ALLBIRDS: Changing the World, One Step at a Time
|
Dec 06, 2020 |
|
THE YES: Building the Best Shopping Experience in Fashion
|
Jun 11, 2020 |
|
NATIVE SHOES: Building a Lighter, More Radically Personal World
|
Apr 23, 2020 |
|
JOANN: A Radically Personal “creative happy place”
|
Mar 26, 2020 |
|
ANDIE: Building a brand that feels like a friend
|
Mar 05, 2020 |
|
PORSCHE: A legendary experience to match a legendary vehicle
|
Feb 20, 2020 |
|
JETBLUE: Bringing humanity back to air travel
|
Feb 06, 2020 |
|
Introducing “Radically Personal”
|
Jan 25, 2020 |