Science of CX
By Stephen Pappas
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Stephen Pappas
Category: Entrepreneurship
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 0
Reviews: 0
Episodes: 220
Description
CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.
Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.
Listen to Steve's insights. Learn to grow and accelerate your business.
Learn more: www.scienceofcx.com
| Episode | Date |
|---|---|
|
Amy Brown: Amplifying Healthcare Experiences with AI
|
May 09, 2024 |
|
Unleashing High Performance and Maximizing Growth with Margie Oleson
|
Apr 17, 2024 |
|
Crafting Experiences Beyond Technology with Chris Wood
|
Apr 11, 2024 |
|
Promotional Power Play: Crafting Brand Ambassadors with Swire Ho
|
Mar 27, 2024 |
|
Solo Success: Mastering Content Creation with Tina Lopez
|
Feb 28, 2024 |
|
Sara Caldwell: Customer Insights - The Roadmap to Resonant Solutions
|
Feb 23, 2024 |
|
Unlocking Customer Truth: The Roadmap to Revenue with Kristin Zhivago
|
Feb 14, 2024 |
|
Navigating Knowledge Transfer with Greg DeVore
|
Feb 07, 2024 |
|
CX Catalyst: Turning Agreement into Action with Megan Burns
|
Jan 31, 2024 |
|
Friction to Fiction: Crafting a Seamless Employee Experience with Christophe Martel
|
Jan 24, 2024 |
|
Hakan Yurdakul: How AI Is Revolutionizing Consumer Conversations
|
Jan 17, 2024 |
|
Unveiling the Power of Structured Listening for CX Mastery with Chris Wallace
|
Jan 12, 2024 |
|
Dr. Jonathan Baktari: Mastering the Art of Customer Connection
|
Jan 03, 2024 |
|
Transforming Customer Support with Declan Ivory's AI Playbook
|
Dec 15, 2023 |
|
Voice Revolution: Unleashing the Power of Conversational AI with PolyAI's Nikola Mrkšić
|
Dec 13, 2023 |
|
Leadership Unveiled: Inspiring Teams & Managing Energy with Enrico Biscaro
|
Dec 07, 2023 |
|
Chip Kahn Unveils the Symphony of Seamless Customer Journeys
|
Nov 29, 2023 |
|
CX Alchemy: Transforming Data into Customer Gold with Valentin Radu
|
Nov 08, 2023 |
|
Process Harmony: Jazz Up Your CX Symphony with Micah Peterson
|
Nov 01, 2023 |
|
Mary Kathryn Johnson: Unveiling the Power of Conversational AI
|
Oct 25, 2023 |
|
Robin Landa: Unlocking Creative Brilliance
|
Oct 17, 2023 |
|
Unveiling Customer Success Secrets with Tyler Pigott
|
Oct 10, 2023 |
|
Tacey Atkinson: Mastering Sales in the Digital Age
|
Sep 27, 2023 |
|
Craig Andrews: The Power of Irresistible First-Time Offers
|
Aug 28, 2023 |
|
Dan Zavortny: The Science of Health and Business Fusion
|
Aug 16, 2023 |
|
Irina Poddubnai: The Power of Reviews and Post-Purchase Engagement
|
Aug 09, 2023 |
|
Curt Tueffert: Building Genuine Connections
|
Aug 02, 2023 |
|
Caleb Johnson's Entrepreneurial Journey and Strategies for Success
|
Jul 26, 2023 |
|
Beau Button: The Science of Retaining Customers
|
Jun 30, 2023 |
|
Doug Brown: The Cost of Losing Employees
|
Jun 14, 2023 |
|
Elaina Zuker: The Power of Positive Influence in Business
|
Jun 07, 2023 |
|
Mike Kaeding: The Importance of Employee Experience in Building a Company Culture
|
Jun 02, 2023 |
|
Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation
|
May 24, 2023 |
|
Nicky Billou: Switching From "Expert" to "Thought Leader"
|
May 10, 2023 |
|
Mike Wittenstein: The Power of Future Stories in Executing Change Management
|
May 03, 2023 |
|
Victoria Pelletier: Human-Centered Leadership and Building Strong Cultures
|
Apr 26, 2023 |
|
Rick Elmore: Solid Customer Retention and Acquisition Systems
|
Apr 19, 2023 |
|
David Fradin: Successfully Launching a New Product
|
Apr 12, 2023 |
|
Brian Gregory: Generating the Right Emotions in Your Clients
|
Apr 07, 2023 |
|
Tyler Horsley: Constructing a Successful Marketing Campaign
|
Mar 29, 2023 |
|
Vinnie Potestivo: Rise Of The Television And Podcasting Landscape
|
Mar 15, 2023 |
|
Dan Sahar: Knowledge Management For Enhanced Work Perfomance
|
Mar 08, 2023 |
|
Rob Broadhead: Service Delivery By Understanding Your Customer's Needs
|
Mar 01, 2023 |
|
John Livesay: Connecting With Your Audience Through Storytelling
|
Feb 15, 2023 |
|
Amanda Ono: Maximising Your Employees’ Performance Abilities
|
Feb 08, 2023 |
|
Soon Yu: Leveraging Friction as a Tool For Customer Retention
|
Feb 01, 2023 |
|
Jen Du Plessis: Systems and Schemes To Help Scale Your Business
|
Jan 25, 2023 |
|
Bill Price: Simple Strategies for Massive Customer Success
|
Jan 18, 2023 |
|
Shane Mahoney: You Can’t Put a Price on Memorable Experiences
|
Jan 04, 2023 |
|
Jamie Bartlett: Having Your Customer’s Financial Interest At Heart
|
Dec 20, 2022 |
|
Simon Severino: A Marketing Blueprint To Wow Your Customers
|
Dec 14, 2022 |
|
Dr. Vic Manzo: Hacking Your Mental Belief Systems
|
Dec 07, 2022 |
|
Karl Yaacoub: The Value Creation Process In Business
|
Nov 30, 2022 |
|
Brandon Neely: The Business Ownership Experience
|
Nov 23, 2022 |
|
Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers
|
Nov 16, 2022 |
|
Brandi Bennett: A Culture of Safely Securing Your Customers
|
Nov 09, 2022 |
|
Ilenia Vidili: Developing a Customer Centric Mindset
|
Nov 02, 2022 |
|
Jonathan Schroyer: Engaging Your Customers Every Step Of The Way
|
Oct 19, 2022 |
|
Liz Wilcox: Emails Guaranteed To Convert Your Leads Into Raving Fans
|
Oct 12, 2022 |
|
Seth Earley: Successfully Integrating AI Systems Into Your Business
|
Oct 05, 2022 |
|
Andrew Woglemuth: Disrupting Your Market Niche
|
Sep 28, 2022 |
|
Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business Growth
|
Sep 21, 2022 |
|
Eliav Cohen: Integrating Chatbot Technology For Effective Customer Acquisition
|
Sep 14, 2022 |
|
Jim Longo: The Evolution Of Market Research Into An Indespensable Customer Support Tool
|
Sep 07, 2022 |
|
Richard Blank: Communicating Your Way Into More Productive Customer Engagements
|
Aug 31, 2022 |
|
Hannah Acosta: Reliable Lead Generation Through Strategic Social Media Marketing
|
Aug 24, 2022 |
|
Craig Stoss: Appreciating And Integrating The Diversity Of Your Customers
|
Aug 17, 2022 |
|
Dustin Reichmann: How Do You Develop a Bond With a Customer Before They Are a Customer?
|
Aug 10, 2022 |
|
Kristine Scott: Conflict Resolution in a Post Pandemic World
|
Aug 08, 2022 |
|
Dr. Michael Young: A Patient Walked into a Hospital...then What?
|
Aug 03, 2022 |
|
Thomas Watkins: Capturing Your Client's Attention Through Great UX
|
Jul 29, 2022 |
|
Tammy Fink: Making More Moments That Really Matter to Customers
|
Jul 27, 2022 |
|
Mark Newsome: Exponential Business Growth Through Marketing
|
Jul 22, 2022 |
|
Matt Davis: The Foundational Pillars of Great CX
|
Jul 20, 2022 |
|
David Wood: Don't Ignore the Mouse or the Elephant in the Room
|
Jul 15, 2022 |
|
Greg Offner: Employee Engagement & Experience Through Music Can Lead to...
|
Jul 13, 2022 |
|
Dr. Gleb Tsipursky: Are We Forgetting Something Big From Our Personas in CX?
|
Jul 01, 2022 |
|
Ken Babcock: Workflow Sharing Knowledge for Huge Efficiency Gains
|
Jun 29, 2022 |
|
Brian Ahearn: The Science Of Influence & Persuasion
|
Jun 24, 2022 |
|
Eli Schwartz: Don't Waste Money on SEO
|
Jun 22, 2022 |
|
Tom Kereszti: A Lifetime of Great Business Stories
|
Jun 10, 2022 |
|
Adam Hirsen: Screens- We Are Mesmerized by Our Digital Engagement Systems
|
Jun 08, 2022 |
|
Frank Agin: Network to Trusting & Valuable Relationships
|
Jun 03, 2022 |
|
Sarah Miller: Customer Experiential Events Turbo-Charge Brand Awareness
|
Jun 01, 2022 |
|
Jimmy St. Louis: The Franchise World Just Got a Game Changer
|
May 27, 2022 |
|
Bryan Rutberg: Transforming Customers Into Lustomers
|
May 25, 2022 |
|
Roy Osing: From a Startup to $1 Billion
|
May 20, 2022 |
|
Peter Iansek: Why is "Why" So Important in Contact Centers & Beyond
|
May 18, 2022 |
|
Dave Carruthers: Making CX Data Gathering More Effective with Video
|
May 13, 2022 |
|
Justin Varuzzo: Marketing and Service
|
May 11, 2022 |
|
Reynaldo Santana: Does It Make Sense to Setup a Not For Profit Too?
|
Apr 22, 2022 |
|
Janine Hamner Holman - Unengaged Employees Lead to Very Poor CX
|
Apr 20, 2022 |
|
Joe Welu: FinTech CX Leader Talks on How to Build a Total Solution
|
Apr 15, 2022 |
|
Bruno Pešec: Intuition + Insights + Data = Better Decisions
|
Apr 13, 2022 |
|
Stormie Andrews: Lead Gen Challenges in a CX-Centric World
|
Apr 08, 2022 |
|
Terry Begue: You Have My Permission to Nit Pick
|
Apr 06, 2022 |
|
Matt Ward: Is There Anything Better than Word of Mouth
|
Apr 04, 2022 |
|
Ben Bressington: Unlock the Code to Personality & Influence
|
Mar 30, 2022 |
|
Glenn Rudin: Would You Do Business With You?
|
Mar 25, 2022 |
|
Ravi Pratap: Brands Now Have a Simple Secret Weapon To Win at CX
|
Mar 22, 2022 |
|
Heather Bennett: Better Qualified Connections Through Personal Branding
|
Mar 16, 2022 |
|
Will Haire: What Does Success Look Like as an Amazon Seller
|
Mar 11, 2022 |
|
Peter Christian: Stories From a Great Career
|
Mar 09, 2022 |
|
Mike Hicks: Evolving Employee Engagement and Experience
|
Mar 04, 2022 |
|
Michael Buzinksi: Rule of 26
|
Feb 28, 2022 |
|
Michael Unbroken: How to Think Unbroken
|
Feb 25, 2022 |
|
Howard Tiersky: Winning Digital Customers
|
Feb 18, 2022 |
|
Dr. Lance Knaub: Patient Experience in a Healthcare Business
|
Feb 16, 2022 |
|
Paul Ruppert: Why The Mobile Phone Business Grew at Lightning Speeds
|
Feb 11, 2022 |
|
Peter Voss: How a Serial AI Founder Sees the Future of AI
|
Feb 09, 2022 |
|
Tom Shapiro: Rethink Lead Generation
|
Feb 04, 2022 |
|
Patti Mara: UpSolutions (Customer Experience Before it Was a Term)
|
Jan 31, 2022 |
|
Charlotte Crabtree: If You Care Enough About Investing In Your Team's EX
|
Jan 28, 2022 |
|
Rama Sreenivasan: Remote Video is the Way to Your Customer's Hearts and Minds
|
Jan 14, 2022 |
|
Dave Erickson: Service CX - Match Customer Types to the Right Service Person
|
Jan 12, 2022 |
|
Mike Malatesta: An Entrepreneur's Career Experiences
|
Jan 07, 2022 |
|
RJ Grinshaw: Art & Science of Business - Intrapreneuship
|
Jan 05, 2022 |
|
John's Crazy Socks - Spreading Happiness One Pair of Socks at a Time
|
Dec 31, 2021 |
|
Michael Solomon: Ramping Up Your Customer Engagement Machine
|
Dec 29, 2021 |
|
Ryan Warriner: Frameworks to Pitch, Present and Sell
|
Dec 22, 2021 |
|
Daniel Blue: How to Develop Trust in Financial Markets
|
Dec 17, 2021 |
|
Alan Lazaros: Never Let Them Feel the Behind-The-Scenes
|
Dec 15, 2021 |
|
James Hipkin: The 5 Ways Customers Contribute Revenue
|
Dec 10, 2021 |
|
Michael Epstein: Back to the Future Marketing Campaigns
|
Dec 08, 2021 |
|
Ty Belknap: Make Google Highlight Local Businesses Over National
|
Dec 03, 2021 |
|
Wayne Mullins: Make Mundane Things into Remarkable Experiences
|
Dec 01, 2021 |
|
Danna Olivo: Turning Your Customers into Raving Fans
|
Nov 26, 2021 |
|
Flip Brown : On Becoming a Customer Magnet
|
Nov 24, 2021 |
|
Joe Balestrino: Marketing Makes Connections and Enables Experiences
|
Nov 19, 2021 |
|
Adam Sinkus: Navigating the Business of Social Media
|
Nov 17, 2021 |
|
Michael Lawder : AI, Chat and Contact Center Agents Evolve
|
Nov 10, 2021 |
|
Carnelia Ajasin: Your Technology Is Being Severely Under-Utilized and Here's Why
|
Nov 05, 2021 |
|
Paul Cowan: Human Interactions and Relationships Never Go Our of Style
|
Nov 03, 2021 |
|
Tab Pierce: How Did One Business Leader Overcome and Conquer All Odds and Succeed in Today's Market?
|
Nov 01, 2021 |
|
Ruben Ugarte : Is Data Getting in Your Way of Making Good Decisions?
|
Oct 27, 2021 |
|
Brian Bergford: CX + Performance = Business Magic
|
Oct 25, 2021 |
|
Tim Creasey: CHANGE, How Did the Entire Business World Move to Work From Home in 1.5 Days?
|
Oct 15, 2021 |
|
Mark Noon: C4=Communication, Concern, Coordination & Confidence in Healthcare
|
Oct 14, 2021 |
|
Linda Basso : Are you CX Authentic?
|
Oct 11, 2021 |
|
Vance Morris : Customer Experience the Mouse Would be Proud of
|
Oct 01, 2021 |
|
Jim Tincher : How Can You Measure the Emotional Effectiveness of Your CX Strategy
|
Sep 29, 2021 |
|
Dom Einhorn : How Does an Incubator Prepare Startups for CX
|
Sep 27, 2021 |
|
Elizabeth Power : Customer Service Agent Trauma and The Customer (EXCX)
|
Sep 24, 2021 |
|
E.A. Csolkovits : Building a Community of Givers
|
Sep 22, 2021 |
|
Jane Honey : How Will Conversational Tech Impact CX
|
Sep 20, 2021 |
|
Stacy Sherman : How Can We Ensure We are Doing CX Right
|
Sep 17, 2021 |
|
Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.
|
Sep 15, 2021 |
|
Hannah Steiman : Insource Vs. Outsource What's the CX
|
Sep 13, 2021 |
|
Brenton Webber: Making everything about the customer
|
Sep 10, 2021 |
|
Sujan Patel: Building Products Customers Love
|
Sep 08, 2021 |
|
Filippo Lovotti: UX-Fitting Into Customer's Lives
|
Sep 06, 2021 |
|
Bharat Kanodia: How Transferrable is CX Upon a Sale
|
Sep 03, 2021 |
|
Dennis Mosley-Williams: The CX Story No One Told You About
|
Sep 01, 2021 |
|
Kelsey Budd: CX Is So Much More Than We Thought
|
Aug 19, 2021 |
|
Ben Motteram: 12 Things That set Great CX Companies Apart
|
Aug 16, 2021 |
|
Brian Kale: The Path of Least Resistance is No Path At All!
|
Aug 13, 2021 |
|
Roman Bercot - Minimal Lovable Product, the UI/UX & Product Journey
|
Aug 07, 2021 |
|
Jennifer Clinehens: Behavioral Science that Drives Better CX
|
Jul 30, 2021 |
|
Jason Cercone - Why Now is the right time for brands to leverage Podcasting
|
Jul 29, 2021 |
|
Indrek Vainu: Conversational AI - Hype or CX Success - Let's Talk about That!
|
Jun 29, 2021 |
|
How To Gain Critical Technical Fluency to Prevent Blindsides in Business with Aman Y. Agarawal
|
Jun 28, 2021 |
|
David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition
|
Jun 24, 2021 |
|
The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski
|
Jun 22, 2021 |
|
Jesse Purewal: Building Brands With Purpose
|
Jun 16, 2021 |
|
Sydney Wong: Hidden Gems of Successful Entrepreneurship
|
Jun 11, 2021 |
|
Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience
|
Jun 09, 2021 |
|
Monique Idemudia: Uncover the Digital Deficiencies In Your Business To Grow
|
Jun 04, 2021 |
|
How Does the Gig Economy Create Great Experiences w/Greg Kihlström
|
Jun 01, 2021 |
|
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms
|
May 26, 2021 |
|
Alicia Butler Pierre: Business Operations Were Never Really Sexy...Until Now
|
May 21, 2021 |
|
Dan Edds: The Incredible Advantage of Linking the Employee Experience to the Customer's
|
May 18, 2021 |
|
2020: The Year our Music Stopped - Part 3 with Gary Witt of the Pabst Theater Group
|
Oct 20, 2020 |
|
How to Make Remote Working Work with Clare Price
|
Oct 16, 2020 |
|
Breaking CX Barriers at an Integrated Software Suite with Emily Sloan Pace Ph.D.
|
Oct 09, 2020 |
|
2020: The Year our Music Stopped - Part 2 (A Touring Musician, AJ Pappas)
|
Oct 02, 2020 |
|
The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer
|
Sep 30, 2020 |
|
2020: The Year Our Music Stopped - Part 1 (Tim Messina and Peter Ramsey)
|
Sep 29, 2020 |
|
Creating Customer Memory Impressions with Jeanne Bliss
|
Sep 25, 2020 |
|
Verizon's Digital Experiences and Growth in 5G with Phil Burrows
|
Sep 23, 2020 |
|
Turning Your Hobby Into a High-Growth Business with Mike Rosa
|
Sep 18, 2020 |
|
Will Your Company Transform to a Digital First One in 2021, with Kash Kompella
|
Sep 16, 2020 |
|
Engage, Surprise and Delight your Customers with a Handwrytten Card with David Wachs
|
Sep 11, 2020 |
|
Unleashing New Radical Growth for Your Company with Tom Shapiro
|
Sep 09, 2020 |
|
Uncover a Secret Weapon to boost your CX Strategy with Ivor Plecas
|
Sep 04, 2020 |
|
Injecting Creativity into The Customer Journey with Nir Bashan
|
Sep 04, 2020 |
|
Use Improv to Brainstorm Innovation in Your Employees for Better CX with Jordan Hirsch
|
Sep 02, 2020 |
|
CX, Listening Paths, Motivators & Gaming Experiences with Nate Brown
|
Aug 26, 2020 |
|
Digital Experience Management and Analysis with Avi Mash
|
Aug 21, 2020 |
|
The Keys to Writing Great Personas for CX with Ardath Albee
|
Aug 19, 2020 |
|
Determining the Killer Metrics for Your CX Initiative with Jim Tincher
|
Aug 14, 2020 |
|
Show Don’t Tell Your Customers Incredible Value with Brenden Kumarasamy
|
Aug 12, 2020 |
|
The Intersection of Sales, Marketing and CX with Brandon Tidd
|
Aug 07, 2020 |
|
Employees are the Customers of Change with Steve Salisbury
|
Aug 05, 2020 |
|
Contact Center in Crisis: The New Pivot on the Conferences Pre-COVID
|
Aug 02, 2020 |
|
Customer Journey Orchestration with Mark Smith of Kitewheel
|
Jul 31, 2020 |
|
The Celebrity Guest Experience with Jill Raff
|
Jul 29, 2020 |
|
Designing a Customer-Centric Culture with Annette Franz
|
Jul 24, 2020 |
|
Training Agents to Write Great Customer Content with Leslie O'Flahavan
|
Jul 22, 2020 |
|
Journey Mapping the Customer Experience with Dennis Gershowitz
|
Jul 17, 2020 |
|
Walking the Guest Path with Bradly Sax
|
Jul 15, 2020 |
|
Transparent Service in the Hospitality Industry with Derrick Ricca
|
Jul 10, 2020 |
|
Finding the Voice of the Customer with Colin Crowley
|
Jul 08, 2020 |
|
Automation Meets Customer Service with Jim Sinur
|
Jul 03, 2020 |
|
Customer Listening and Research Intelligence with Martha Brooke
|
Jul 01, 2020 |
|
Creating a Seamless CX Across All Channels with Bill Albert
|
Jun 26, 2020 |
|
Reimagining the Healthcare Industry with Tom Koulopoulos
|
Jun 24, 2020 |
|
Beating Consumer Expectations as the Country Reopens
|
Jun 10, 2020 |
|
Exploring Panviva's New CX Influencers eBook
|
Jun 03, 2020 |
|
The Curbside Take-Out Experience and the Disruption of the Food Service Industry
|
May 27, 2020 |
|
Managing a Remote Work Force with Our New Co-Host Angela Simpson
|
May 20, 2020 |
|
Gamifying Engagement in Remote Teams with Luke Jamieson
|
May 08, 2020 |
|
Employee Experience is Embedded into CX
|
Apr 29, 2020 |
|
Healthcare Adapting in the Age of COVID-19: Physical Therapy with Dr. Brett Ashenfelter
|
Apr 24, 2020 |
|
CX Strategy Tips During COVID-19
|
Apr 01, 2020 |
|
Can CX Truly Be a Competitive Advantage?
|
Mar 25, 2020 |
|
How to Identify CX Leaks
|
Mar 11, 2020 |
|
Who Benefits from a CX Focus?
|
Feb 26, 2020 |
|
Falling in Love with a Brand
|
Feb 14, 2020 |
|
7 Steps to Superior CX
|
Feb 12, 2020 |
|
CX is Not Customer Service
|
Feb 04, 2020 |