The Operational Excellence Show
By Leading Business Consultant Marianne Rutz
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Category: Management
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Subscribers: 1
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Episodes: 152
Description
Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.
| Episode | Date |
|---|---|
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Episode 141 - OPEX- Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter
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May 31, 2023 |
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Episode 140 - OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!
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Apr 26, 2023 |
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Episode 139 - OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader
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Apr 20, 2023 |
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Episode 138 - OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER
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Apr 12, 2023 |
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Episode 137 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE
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Apr 05, 2023 |
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Episode 136 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO
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Mar 29, 2023 |
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Episode 135 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 2 - THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK
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Mar 22, 2023 |
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Episode 134 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 1 - 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE!
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Mar 15, 2023 |
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Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady
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Feb 08, 2023 |
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Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady
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Feb 08, 2023 |
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Episode 132 - OPEX- Leading Ladies - Marybeth Gregg
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Feb 01, 2023 |
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Episode 131 - OPEX - Where is your customer Service going Wrong?
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Jan 26, 2023 |
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Episode 130 - OPEX - Perspective is Key
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Jan 19, 2023 |
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Episode 129 - OPEX- Leading Gents - Ken Babcock - It Takes Two To Tango
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Jan 11, 2023 |
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Episode 128 - OPEX - Happy New Year 2023 - Revisit - Your daily 15 minute fix to success
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Jan 04, 2023 |
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Episode 127 - OPEX - Queens fix each other's Crowns
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Dec 21, 2022 |
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Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen
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Dec 14, 2022 |
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Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen
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Dec 14, 2022 |
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Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen
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Dec 14, 2022 |
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Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen
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Dec 14, 2022 |
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Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen
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Dec 14, 2022 |
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Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen
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Dec 14, 2022 |
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Episode 125 - OPEX - Leading Gents - Growth in Real Estate & Business with Cesar Hasslemann
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Dec 07, 2022 |
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Episode 125 - OPEX - Leading Gents - Growth in Real Estate & Business with Cesar Hasslemann
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Dec 07, 2022 |
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Episode 124 - OPEX - Re-Visit - Through the Lens of a Scottish Whisky Business - with Karen Somerville
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Nov 30, 2022 |
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Episode 123 - OPEX - Leading Ladies - Nikki Bradley - BEING your Brand
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Nov 23, 2022 |
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Episode 122 - OPEX - Leading Gents - Paul McCarthy CEO of Snapfix
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Nov 16, 2022 |
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Episode 121 - OPEX - How to prepare for Peak 2022
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Nov 09, 2022 |
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Episode 120 - Leading Ladies - Kristin Zhivago - Selling the Way Your Customers want to Buy!
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Nov 02, 2022 |
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Episode 119 - OPEX - Re-Visit - Talking the Mental Health Truth - with BJ Kennedy
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Oct 27, 2022 |
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Episode 118 - OPEX - Leading Gents - Ryan Estes of Kitcaster, The Podcast Agency - Celebrating Good Conversation
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Oct 12, 2022 |
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Episode 117 - OPEX - Leading Gents - Sales Solves all Sins with Don Markland
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Oct 06, 2022 |
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Episode 117 - OPEX - Leading Gents - Sales Solves all Sins with Don Markland
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Oct 06, 2022 |
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Episode 116 - OPEX - What 7 years On A Cancer Journey Have Taught Me, Personally and Professionally
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Sep 29, 2022 |
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Episode 115 - OPEX - Managing Wealth and Staying True to Oneself - Christine LaFrance O’Byrne
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Sep 21, 2022 |
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Episode 114 - OPEX - Leading Gents - Perfect Marketing - is there any such thing? With David Baer
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Sep 14, 2022 |
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Episode 113 - OPEX - Welcome to Customer Service Delivery Made Easy September 2022
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Sep 08, 2022 |
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Episode 112 - OPEX - Leading Gents - Andrew Wrobel - Engaging in Emerging Europe
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Aug 31, 2022 |
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Episode 112 - OPEX - Leading Gents - Andrew Wrobel - Engaging in Emerging Europe
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Aug 31, 2022 |
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Episode 111 - OpEx with Marianne Rutz - Leading Gents - From Cricket Champion to Mindset Business Coach with Jeremy Snape
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Aug 24, 2022 |
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Episode 110 - OPEX - Highlights of OPEX
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Aug 10, 2022 |
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Episode 109 - OPEX - Leading Ladies - Marie Cross
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Aug 03, 2022 |
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Episode 108 - OPEX - Leading Ladies - Eleanor O’Rourke
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Jul 27, 2022 |
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Episode 107 - OPEX - Hybrid Working - 5 Ways You Want To Consider
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Jul 20, 2022 |
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Episode 106 - OpEx with Marianne Rutz - Leading Gents - Andy Wilkins CEO and Co-Founder of Futr
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Jul 13, 2022 |
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Episode 105 - OPEX - Leading Ladies - Nadia Pace
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Jul 06, 2022 |
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Episode 104 - OpEx with Marianne Rutz - 9 Ways to be a better Teamleader
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Jun 29, 2022 |
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Episode 103 - OPEX - Leading Ladies - Amy Anzel
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Jun 22, 2022 |
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Episode 102 - OpEx with Marianne Rutz - Leading Gents - Paul Crichton
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Jun 15, 2022 |
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Episode 101 - OPEX - Leading Ladies - Alexandra Fus
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Jun 08, 2022 |
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Episode 100 - OpEx with Marianne Rutz - Celebrating the Operational Excellence Show
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Jun 01, 2022 |
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Episode 99 - OpEx with Marianne Rutz - Leading Gents - Tommy Yionoulis
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May 25, 2022 |
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Episode 98 - OpEx with Marianne Rutz - Leading Ladies – Carrie-Lynn Hotson
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May 18, 2022 |
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Episode 97 - OpEx with Marianne Rutz - Customer Service delivery Made Easy
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May 11, 2022 |
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Episode 96 - OpEx with Marianne Rutz - Leading Gents - Ed Tyson - Chief Architect of Leadership SOPs
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May 04, 2022 |
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Episode 95 - OpEx with Marianne Rutz - Leading Ladies – Caitlin Rozario - Co Founder Interlude
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Apr 20, 2022 |
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Episode 94 - OpEx with Marianne Rutz - Leading Gents - Jimmy Hosang CEO
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Apr 13, 2022 |
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Episode 93 - OpEx with Marianne Rutz - Leading Gents - Prabhjot Singh
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Apr 06, 2022 |
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Episode 92 - OpEx with Marianne Rutz - Leading Ladies – Ellen Wakelam - Business Continuity in Real Entrepreneurial life
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Mar 30, 2022 |
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Episode 91 - OpEx with Marianne Rutz - Leading Gents - Why You shouldn’t ignore your Shift-Planning - all things WFM with Marc Thompson and Paul Dermott
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Mar 24, 2022 |
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Episode 90 - OpEx with Marianne Rutz - How I built a successful Consulting Business in Customer Service Delivery
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Mar 16, 2022 |
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Episode 89 - OpEx with Marianne Rutz - Leading Gents - Gregorio Uglioni - CCXP Customer Experience Par Excellence
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Mar 09, 2022 |
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Episode 88 - OpEx with Marianne Rutz - Leading Ladies – Joy Bains (welcome back!) International Programme Management made Easy
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Mar 02, 2022 |
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Episode 87 - OpEx with Marianne Rutz - Leading Gents - Nuno van Dunem da Costa - A Career in Customer Management
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Feb 23, 2022 |
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Episode 86 - OpEx with Marianne Rutz - Leading Ladies – Marianne Withers
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Feb 16, 2022 |
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Episode 85 - OpEx with Marianne Rutz - Leading Gents - William Carson
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Feb 09, 2022 |
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Episode 84 - OpEx with Marianne Rutz - Leading Ladies – Berthine Crevecoeur West & Alicia Butler Pierre
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Feb 02, 2022 |
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Episode 83 - OpEx with Marianne Rutz - Leading Gents - Mark Essey
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Dec 09, 2021 |
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Episode 82 - OpEx with Marianne Rutz - Leading Ladies – Alicia Butler Pierre - Post Pandemic Business Infrastructure
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Dec 03, 2021 |
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Episode 81 - OpEx with Marianne Rutz - People, Process, Profit - 3/3
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Nov 25, 2021 |
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Episode 80 - OpEx with Marianne Rutz - People, Process, Profit - 2/3 - Mark Buckley
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Nov 17, 2021 |
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Episode 79 - OpEx with Marianne Rutz - People, Process, Profit - 1/3 - Teresa Robertson
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Nov 10, 2021 |
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Episode 78 - OpEx with Marianne Rutz - Leading Gents - Peter Ryan - Change Agent
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Nov 03, 2021 |
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Episode 77 - OpEx with Marianne Rutz - Leading Lady Dion Johnson
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Oct 27, 2021 |
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Episode 76 - OpEx with Marianne Rutz - Caring for a loved one whilst running your Business
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Oct 20, 2021 |
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Episode 75 - OpEx with Marianne Rutz - Celebrating Focus and Joy
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Jul 30, 2021 |
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Episode 74 - OpEx with Marianne Rutz - Leading Gents – Julien Rio
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Jul 21, 2021 |
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Episode 73 - OpEx with Marianne Rutz - Leading Ladies – Jo Regan-Iles
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Jul 15, 2021 |
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Episode 72 - OpEx with Marianne Rutz - Leading Gents – Clive Elleforde
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Jul 07, 2021 |
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Episode 71 - OpEx with Marianne Rutz - DACH CX Event - Marcus von Kloeden (English)
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Jun 30, 2021 |
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Episode 70 - OpEx with Marianne Rutz -Customer Experience CCXP
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Jun 23, 2021 |
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Episode 69 - OpEx with Marianne Rutz - DACH CX Event - Marcus von Kloeden (German)
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Jun 16, 2021 |
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Episode 68 - OpEx with Marianne Rutz - Leading Ladies –Helen Hickin - The CEO with conviction
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Jun 09, 2021 |
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Episode 67 - OpEx with Marianne Rutz - Leading Gents – Hans Luyts - How to make the IT department redundant!
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Jun 02, 2021 |
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Episode 66 - OpEx with Marianne Rutz - Leading Ladies – Daniela Semeco
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May 26, 2021 |
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Episode 65 - OpEx with Marianne Rutz - Leading Gents – Paul Carter - How to build a multilingual recruitment business
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May 19, 2021 |
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Episode 64 - OpEx with Marianne Rutz - Leaders in Service
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May 13, 2021 |
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Episode 63 - OpEx with Marianne Rutz - Holistic Customer Service Delivery....Is it possible
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May 05, 2021 |
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Episode 62 – OpEx with Marianne Rutz – Leading Gents – Lee Houghton
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Apr 28, 2021 |
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Episode 61 – OpEx with Marianne Rutz – Leading Ladies – Sarah Al-Hussaini of Ultimate.ai
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Apr 21, 2021 |
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Episode 60 - OpEx with Marianne Rutz - Lorna (Harper) Dunning - Why I Left My Executive Role To Mentor Executives
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Apr 14, 2021 |
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Episode 59 - OpEx with Marianne Rutz - Karen Levett - Inside the Chat(ter)box
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Apr 07, 2021 |
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Episode 55 - OpEx with Marianne Rutz - Leading Gents with David Rumble
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Apr 06, 2021 |
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Episode 51 - OpEx with Marianne Rutz - Leading Ladies - Nathalie Baron from Uniquepathways
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Apr 06, 2021 |
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Episode 58 - OpEx with Marianne Rutz - Leading Gents Mark Walton
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Mar 31, 2021 |
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Episode 57 - OpEx with Marianne Rutz - Leading Gents with Mark Hillary
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Mar 24, 2021 |
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Episode 56 - OpEx with Marianne Rutz - Leading Gents with Alex Mead
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Mar 17, 2021 |
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Episode 54 - OpEx with Marianne Rutz - Leaders in Service: The Route to Excellence
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Mar 03, 2021 |
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Episode 53 - OpEx with Marianne Rutz - Leading Ladies with Marianne Rutz as Guest
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Feb 24, 2021 |
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Episode 52 - OpEx with Marianne Rutz - Leading Ladies - Tugs Smith
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Feb 17, 2021 |
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Episode 50 - OpEx with Marianne Rutz - Leading Ladies - Celine Chan from Webhelp Asia
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Feb 03, 2021 |
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Episode 49 - OpEx with Marianne Rutz - Leading Ladies - Paula Kennedy Garcia from Concentrix
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Jan 27, 2021 |
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Episode 48 - OpEx with Marianne Rutz - Leading Ladies - Shannon Burch
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Jan 20, 2021 |
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Episode 47 - OpEx with Marianne Rutz - Leading Ladies - Amal Hassan
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Jan 13, 2021 |
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Episode 46 - OpEx with Marianne Rutz - Is your Contact Centre Brexit-Proof
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Jan 06, 2021 |
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Episode 45 - OpEx with Marianne Rutz - The Key to Happiness
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Dec 04, 2020 |
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Episode 44 - OpEx with Marianne Rutz - Your Daily 15 Minute Fix for Success
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Nov 27, 2020 |
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Episode 43 - OpEx with Marianne Rutz - 7 Reasons Why You Should Treat Your Contact Centre Unit as if it was Your OWN Business!
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Nov 13, 2020 |
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Episode 42 - OpEx with Marianne Rutz - LinkedIn with Louise - Corporates on LI
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Nov 06, 2020 |
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OpEx With Marianne Rutz - Episode 41 - Finishing 2020 Strong
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Oct 30, 2020 |
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Episode 40 - OpEx with Marianne Rutz - For the Love of Data… - with Peter Ryan
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Oct 23, 2020 |
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Episode 39 - OpEx with Marianne Rutz - AI - What Has Recruitment Got to Do With It?
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Oct 16, 2020 |
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Episode 38 - OpEx with Marianne Rutz - The Real Deal with Alexander de Groot - Procurement
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Oct 09, 2020 |
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Episode 37 - OpEx with Marianne Rutz - Working from Home at Sainsbury’s - with Karen Abass
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Oct 02, 2020 |
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Episode 36 - OpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!
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Sep 25, 2020 |
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Episode 35 - OpEx with Marianne Rutz - How to Show Empathy in Complaint Handling with Sarah Lawrence
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Sep 18, 2020 |
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OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?
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Sep 15, 2020 |
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Episode 34 - OpEx with Marianne Rutz - Diversity and Inclusion - Ticking the Box is not Enough with Berthine Crèvecoeur West
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Sep 11, 2020 |
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Episode 33 - OpEx with Marianne Rutz - The Secret Sauce of a Boutique Contact Centre with John Devlin
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Sep 04, 2020 |
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Episode 32 - OpEx with Marianne Rutz - Operational Excellence Through the Lens of a Scottish Whisky Business - with Karen Somerville
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Aug 28, 2020 |
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Episode 31 - OpEx with Marianne Rutz - Finances Made Human with Andi Lonnen
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Aug 21, 2020 |
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Episode 30 - OpEx with Marianne Rutz - Operational Structure for Sustainable Success - with Alicia Butler Pierre
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Aug 14, 2020 |
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Episode 29 - OpEx with Marianne Rutz - Operational Excellence - the Call to Mastery
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Aug 07, 2020 |
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Episode 28 - OpEx with Marianne Rutz - How to Design and Produce an Operational Manual Fit for Purpose
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Jul 31, 2020 |
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Episode 27 - OpEx with Marianne Rutz - How to Put your Employee Survey Data to Work, with Teresa Robertson
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Jul 24, 2020 |
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Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley
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Jul 17, 2020 |
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Episode 25 - OpEx with Marianne Rutz - How to Use the LEAP Framework to Assess your Contact Centre’s Performance
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Jul 10, 2020 |
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Episode 24 - OpEx with Marianne Rutz - The Secrets of Employee-Engagement - with Dave D'Arcy
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Jul 03, 2020 |
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Episode 23 OpEx with Marianne Rutz - The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting - with Helen Beaumont Manahan
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Jun 26, 2020 |
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Episode 22 OpEx with Marianne Rutz - Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden
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Jun 19, 2020 |
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Episode 21 - The Contact Centre Enthusiast - with Martin Teasdale
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Jun 12, 2020 |
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Episode 20 - Talking the Mental Health Truth - with BJ Kennedy
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Jun 05, 2020 |
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Episode 19 - Clash of the Forces - Contact Center Manager vs Customer Experience Manager with Daniel Ord
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May 29, 2020 |
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Episode 18 - Playing to Win vs Playing to Avoid Losing with Sandra Green
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May 22, 2020 |
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Episode 17 - 3 Powerful Tips How to Communicate with Your Team in Difficult Times
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May 15, 2020 |
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Episode 16 - How to Use LinkedIn to Enhance your Career Opportunities - With Shelley Hutchinson
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May 08, 2020 |
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Episode 15 - The Joys and Challenges in Recruitment - with Jo Griffiths
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May 01, 2020 |
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Episode 14 - Customer Experience - Wisdom from an Authority in the Field - with Morris Pentel
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Apr 24, 2020 |
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Episode 13 - Dealing with Adversity - How I Cope with Covid-19
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Apr 24, 2020 |
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Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman
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Apr 17, 2020 |
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Episode 11 - How Executive Coaching Helped Me to Drive and Grow in my Contact Center Roles
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Apr 10, 2020 |
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Episode 10 - Seven Steps How to Pivot your Corporate Life
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Apr 03, 2020 |
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Episode 9 - HSPs in the Contact Center World with Willow McIntosh
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Mar 27, 2020 |
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Episode 8 - How to Help Your Team Member to Be Successful in their Career!
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Mar 20, 2020 |
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Episode 7 - Insights into the Life of a Global Project Manager - with Joy Bains
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Mar 13, 2020 |
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Episode 6 - How to Set yourself up for a Successful Day in the Office
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Mar 06, 2020 |
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Episode 5 - The Chicken and the Egg - What’s First, Operational Excellence or Customer Experience?
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Feb 28, 2020 |
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Episode 4 - The C-word in the Contact Center World - I didn’t know you were so ill…
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Feb 21, 2020 |
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Episode 3 - The C-word in the Contact Center - Going through a Cancer Trauma and it’s Impact
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Feb 13, 2020 |
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Episode 2 - 20 Years of Contact Centers - has the industry really changed?
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Feb 12, 2020 |
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Episode 1 - How to Create a Successful and Exciting Contact Center Career
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Feb 12, 2020 |
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The Operational Excellence Show Podcast Trailer
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Feb 12, 2020 |