The Customer Onboarding Podcast

By TaskRay

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Category: Management

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Subscribers: 2
Reviews: 0
Episodes: 11

Description

Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. On each episode, your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new customers. Jamie and guests discuss onboarding best practices, innovative strategies, and how to plan a career in customer onboarding. Subscribe today and learn how companies like Dominos, The YMCA, Calix Technologies, and others ensure success for their customers in their first 90-120 days every time. TaskRay, the customer onboarding company, is the maker of the top-rated enterprise customer onboarding solution on the Salesforce AppExchange. Since 2010, we’ve provided innovative solutions that help companies scale their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences—all within Salesforce. We’ve also built our business on the belief that providing world-class support to help our customers excel is just as important as our powerful, flexible, and simple-to-use tools.

Episode Date
The Neuroscience of Customer Onboarding with Donna Weber (Founder, Springboard Solutions)
Jun 22, 2020
Onboarding as a Value Accelerant with Shannah Van Winkle (Principal, Van Winkle Consulting)
Jun 15, 2020
Understanding the Time to Value Equation with John Drinane (Sales Enablement Manager, Revenue River)
Jun 08, 2020
Revolutionizing your Company Through Customer Obsession with Eric Berridge
Jun 01, 2020
Why You Should Hire Both Technically-focused and Relationship-focused Customer Success Managers with Shannah Van Winkle
May 25, 2020
How to Establish Value Through Onboarding Success with Bernie Kassar (Chief Customer Officer, Xactly)
May 11, 2020
Designing a human-centric onboarding process with Stephen Poppe (Sr. Manager of CS, LabelInsight)
May 04, 2020
Why Product and Onboarding Teams Should Collaborate with Ashvin Vaidyanathan (CCO, Gainsight)
Apr 20, 2020
Why 70% of Churn Occurs Because of the Customer's First 90 Days with Dan Steinman (Chief Evangelist, Gainsight)
Apr 13, 2020
The State of Customer Onboarding with Blakely Graham (CEO, TaskRay)
Mar 30, 2020
Coming Soon - The Customer Onboarding Podcast with Jamie Cole (Chief of Staff, TaskRay)
Mar 02, 2020