Beyond the Wrench
By Jay Goninen
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Category: Automotive
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Episodes: 213
Description
How can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket and dealerships more attractive to younger generations? Each week, Jay Goninen, Co-Founder & President of WrenchWay, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in shops and dealerships and what we can do to help drive the industry forward.
| Episode | Date |
|---|---|
|
Repairing Relationships in the Service Department
|
May 01, 2024 |
|
How Do You Define Success?
|
Apr 24, 2024 |
|
The Impact of Digital Tools on Fixed Operations Management
|
Apr 17, 2024 |
|
Dealership Recruiting w/ WrenchWay & Hireology
|
Apr 10, 2024 |
|
Service Department Communication
|
Apr 03, 2024 |
|
Creating Work-Based Learning Opportunities for Students
|
Mar 27, 2024 |
|
7 Tips from a 7-Year Technician
|
Mar 20, 2024 |
|
New Technician Pay Plan at Woody Anderson Ford
|
Mar 13, 2024 |
|
Philip Austin, Technical Training & Development Manager, Niterra North America
|
Mar 06, 2024 |
|
Joe McCue, Founder & Partner, Pencilwrench
|
Feb 28, 2024 |
|
Jon Belmonte, CEO, AutoVitals
|
Feb 21, 2024 |
|
Matthew Donovan & Craig Misak, SocketTime
|
Feb 14, 2024 |
|
Dr. Thomas Litzinger & James O’Dell, Northwood University
|
Feb 07, 2024 |
|
Aleck Brownstein, Regional VP, Volvo Car USA
|
Jan 31, 2024 |
|
Jim Phillips, Principal, Training Team USA
|
Jan 24, 2024 |
|
Bogi Lateiner, Host of All Girls Garage on MotorTrend
|
Jan 17, 2024 |
|
George Russell, Founding Member, Machinery Advisors Consortium
|
Jan 10, 2024 |
|
Josh Simons, Instructor at Greenville Technical College
|
Dec 20, 2023 |
|
2023 Voice of Technician Survey Results
|
Dec 13, 2023 |
|
Strategies for Small Business Empowerment
|
Dec 06, 2023 |
|
Tool & Career Advice for Young Technicians
|
Nov 29, 2023 |
|
Guide to Online Car Auctions: Operating, Buying, & Selling
|
Nov 22, 2023 |
|
Driving Positive Change in Automotive
|
Nov 15, 2023 |
|
Bonus Episode: Attracting Military Veterans to Your Shop
|
Nov 10, 2023 |
|
All About Culture
|
Nov 08, 2023 |
|
Financial Transparency and Education in the Shop
|
Nov 01, 2023 |
|
The Art of Great Shop Culture
|
Oct 25, 2023 |
|
Shaping a Better and Brighter Auto Industry
|
Oct 18, 2023 |
|
Career Paths & Expectations for Young Diesel Techs
|
Oct 11, 2023 |
|
The Art of Teaching & Nurturing Technician Talent
|
Oct 04, 2023 |
|
Putting Your Technicians First
|
Sep 27, 2023 |
|
Growing a High School Auto Program
|
Sep 20, 2023 |
|
Building Better Technician Relationships
|
Sep 13, 2023 |
|
A Young Woman's Automotive Journey
|
Sep 06, 2023 |
|
Bonus Episode: Best Practices for Working with Schools
|
Sep 01, 2023 |
|
Mergers & Acquisitions Process for Shops
|
Aug 30, 2023 |
|
Tips for Young Technicians
|
Aug 23, 2023 |
|
Combatting the Technician Shortage
|
Aug 16, 2023 |
|
Building Trust & Loyalty with Technicians
|
Aug 09, 2023 |
|
Bonus Episode: Flat Rate’s Contribution to the Technician Shortage
|
Aug 04, 2023 |
|
Teaching the Autism Community Skilled Trades
|
Aug 02, 2023 |
|
Anniversary Special: An Inside Look at the Good, Bad, & Ugly at WrenchWay
|
Jul 26, 2023 |
|
Building an Apprenticeship Program
|
Jul 19, 2023 |
|
Mastering the Art of Communication
|
Jul 12, 2023 |
|
Bonus Episode: Flexible Scheduling for Technicians
|
Jul 07, 2023 |
|
Future of the Diesel Industry
|
Jul 05, 2023 |
|
Moving From Technician to Team Lead
|
Jun 28, 2023 |
|
Make Your Shop a Destination
|
Jun 21, 2023 |
|
Industry Gaps in Attracting Gen Z Technicians
|
Jun 14, 2023 |
|
Evolving the Technician-Manager Relationship
|
Jun 07, 2023 |
|
Lessons in Shop Leadership
|
May 31, 2023 |
|
Finding Growth in Failure
|
May 24, 2023 |
|
Mental Health of Technicians
|
May 17, 2023 |
|
Employing Workers Under 18
|
May 10, 2023 |
|
Progressive Auto Body Management
|
May 03, 2023 |
|
The Diagnostic Process & Theory of Operation ft. Craig Tomczyk, FirstGroup America
|
Apr 26, 2023 |
|
Shop Leadership & Communication Advice ft. Kathleen Long, RepairPal
|
Apr 19, 2023 |
|
Foundations for Attracting Technicians ft. Murray Voth, RPM Training
|
Apr 12, 2023 |
|
Building a Successful Shop ft. Josh Sellers, Auto Express of Hamilton
|
Apr 05, 2023 |
|
Becoming a Great Place to Work ft. Eric Chester, The Center for Work Ethic Development
|
Mar 29, 2023 |
|
Journey of an Auto Technician ft. Russell Wickham, Country II
|
Mar 22, 2023 |
|
Females in the Automotive Industry ft. Jessica Toliuszis, Women in Auto Care
|
Mar 15, 2023 |
|
Insurance for Independent Shops ft. Robert Steele, IGO Benefits
|
Mar 08, 2023 |
|
Auto Racing in High School ft. Jonathan Eckelberg, High School Racing Association
|
Mar 01, 2023 |
|
Transitioning from Technician to Shop Owner ft. Gabriel Christian, Import Performance
|
Feb 22, 2023 |
|
Modern Auto Repair Shop Management ft. David Cuene, Broadway Automotive
|
Feb 15, 2023 |
|
Achieving Your Goals ft. Darin Damron, Jasper Engines & Transmissions
|
Feb 08, 2023 |
|
Technician Scholarships ft. Janet Smail, The Hourglass Foundation
|
Feb 01, 2023 |
|
Tackling ASE Tests ft. Josh Arnold, Toyota of Corvallis
|
Jan 25, 2023 |
|
Leveraging Gamification to Promote Technician Careers ft. Tina Zwolinski, skillsgapp
|
Jan 18, 2023 |
|
One Team, One Goal ft. Jen Ellestad, Fixed Operations Director, Zimbrick
|
Jan 11, 2023 |
|
Mastering Employer Branding ft. Ed Roberts, Bozard Ford Lincoln
|
Jan 04, 2023 |
|
Budgets, Benefits, and Flexibility ft. Rob Frohwein and Kathryn Petralia, Keep Financial
|
Dec 28, 2022 |
|
2022 Technician Survey Results, Meredith Collins, Insights Director, Ducker Carlisle
|
Dec 21, 2022 |
|
Growing Your Own ft. Lindsey Trett, Walser Automotive Group
|
Dec 14, 2022 |
|
Breaking Down Supply Chain ft. Tim Eisenmann, Torqata
|
Dec 07, 2022 |
|
Building a Network to Support Automotive Programs ft. Scott Norman, Pittsburg State University
|
Nov 30, 2022 |
|
What’s New in Automotive? ft. Dan Shine, Automotive News
|
Nov 23, 2022 |
|
The Future of Analytics and Service ft. Marcus Aman, Bayley
|
Nov 16, 2022 |
|
Growing High School Automotive Programs ft. Ben Zimmerman, Verona High School
|
Nov 09, 2022 |
|
Bettering Your Business ft. Craig Zale, Craig’s Car Care
|
Nov 02, 2022 |
|
Breaking Down Diagnostics ft. Matt Fanslow and Pedro De La Torre
|
Oct 26, 2022 |
|
The Value of a Technician ft. Josh Arnold, Toyota of Corvallis
|
Oct 19, 2022 |
|
Profitability and Productivity ft. Arun Coumar, Driven Capital Partners
|
Oct 12, 2022 |
|
Making Your Service Advisors a Priority ft. Chris Craig
|
Oct 04, 2022 |
|
The Importance of Recruitment Marketing ft. Martha Carrigan, Big Shoes Network
|
Sep 28, 2022 |
|
Keeping Your Technicians Happy ft. Tully Williams, The Niello Company
|
Sep 21, 2022 |
|
The Importance of Technician Training ft. Andrew Jablonowski, Garage Gurus
|
Sep 14, 2022 |
|
Changing the Perception of Skilled Trades ft. Jim Bologa, Porter and Chester Institute
|
Sep 07, 2022 |
|
Leading with Process, Corey Smith, National Auto Care
|
Aug 31, 2022 |
|
How Shops Can Protect Themselves ft. Matthew Leffler, Epika Fleet Services
|
Aug 24, 2022 |
|
Understanding Today’s Technician ft. Loren Mejia, MBI Motors
|
Aug 17, 2022 |
|
Hiring Culture ft. Geoff Berman, Automotive Training Institute
|
Aug 10, 2022 |
|
Mobile Diagnostics ft. Joel Adcock, Precision Diagnostics
|
Aug 03, 2022 |
|
Recruiting Technicians Today ft. Morgan Dolan, U.S. Xpress
|
Jul 27, 2022 |
|
Growing Young Techs in the Industry ft. Randy Clements and Adam Macie
|
Jul 20, 2022 |
|
Becoming a Great Mentor ft. Beth Rutter
|
Jul 13, 2022 |
|
The Impact of a Great Mentor ft. Marshall Sheldon
|
Jul 05, 2022 |
|
Student Journey in Automotive ft. Caroline Daley
|
Jun 29, 2022 |
|
Shop Leadership ft. Lucas Underwood
|
Jun 22, 2022 |
|
Safety First ft. Charlie Ayers
|
Jun 15, 2022 |
|
Building Good Teams ft. John Spence
|
Jun 08, 2022 |
|
Perception of Shops in Schools ft. Allie Libby and Linda Murray
|
Jun 01, 2022 |
|
Qualities of a Good Student ft. Aaron Picozzi
|
May 25, 2022 |
|
Perspective of a Young Tech ft. Madelynn Vant Hoff
|
May 18, 2022 |
|
More Profitability, Less Work ft. Mary Kelly
|
May 11, 2022 |
|
Tackling the Technician Shortage ft. Jason Olinger
|
May 04, 2022 |
|
Shop Mindset ft. Kim Hickey
|
Apr 27, 2022 |
|
Technician Interview Tips ft. Garrick Weaver
|
Apr 20, 2022 |
|
Marketing for Shops ft. Nick Adams
|
Apr 13, 2022 |
|
Value of Associations for Shops, Carolyn Coquillette
|
Apr 06, 2022 |
|
How to Protect Your Shop from Illegitimate Credit Card Chargebacks ft. Tyler Kattre, Wind River Financial
|
Mar 30, 2022 |
|
Building Equal Relationships Between Schools and Shops ft. John Gardner & Josh Ellis, Chipola College/Tech Garage
|
Mar 23, 2022 |
|
Barriers of Entry to Becoming a Technician ft. Eric Villa, Diesel Garage Foundation
|
Mar 16, 2022 |
|
Marketing Advice for Repair Shops ft. Martin Morgan, Repair Shop Websites
|
Mar 09, 2022 |
|
How Dealerships Can Build Relationships with Schools ft. Marcus Hicks, Ford TPS Program
|
Mar 02, 2022 |
|
A Marketer's Guide to Recruiting ft. Sara Kerwin, WrenchWay
|
Feb 23, 2022 |
|
Boosting the Industry Through Social Media, ft. Chryssa Hunlock, California Truck Centers
|
Feb 16, 2022 |
|
Social Media, Creating Content, & Working With Schools ft. Jeff Buckley, My Father’s Shop Certified Auto Repair
|
Feb 09, 2022 |
|
How to Build an Automotive/Diesel Program ft. Lindsey Trent, Ryder System Inc.
|
Jan 26, 2022 |
|
Hiring High Performance People ft. Trip Bruce, Halmar Friesen Racing
|
Jan 19, 2022 |
|
The Evolution of Automotive Service ft. Joel Milne, RepairSmith
|
Jan 12, 2022 |
|
The Power of Social Media ft. Dan Beakey, Colonial South Chrysler Jeep Dodge Ram
|
Jan 05, 2022 |
|
WrenchWay 2021 Recap ft. Mark Wilson, WrenchWay
|
Dec 29, 2021 |
|
Getting Technical: Diagnostics with Tanner Brandt & Matt Fanslow
|
Dec 22, 2021 |
|
Communication & Employee Retention ft. Brian Hebert, Toyota North America
|
Dec 15, 2021 |
|
Implementing a Successful Onboarding Program ft. Seth Thorson, Eurotech Automotive Repair
|
Dec 08, 2021 |
|
Why One Technician Changed Shops ft. Zach Espinosa, Automotive Technician
|
Dec 01, 2021 |
|
Creative Ways Shops Can Engage Students, ft. Christen Battaglia, WrenchWay
|
Nov 24, 2021 |
|
Keeping New Generations in the Industry ft. Rachel James, Northwestern Mutual
|
Nov 17, 2021 |
|
Two Technicians, Two Different Industry Experiences ft. Kevin Bednarek and Ryan Windfeldt
|
Nov 10, 2021 |
|
Everything You Need to Know Before TechMission 2021 ft. Sara Kerwin, WrenchWay
|
Nov 03, 2021 |
|
Using Augmented & Virtual Reality to Appeal to Younger Generations ft. Michael Carbenia, zSpace
|
Oct 27, 2021 |
|
How Technicians Can Develop Strong Habits ft. Darin Damron, Jasper Engines & Transmissions
|
Oct 20, 2021 |
|
Building a Strong Process as a Shop Owner ft. Robert Blaes, Stang Auto Tech
|
Oct 13, 2021 |
|
The Relationship Between Parts and Service ft. Kaylee Felio, Parts Edge
|
Oct 06, 2021 |
|
Shop Management and Recruitment ft. Robert Auer, UPS
|
Sep 29, 2021 |
|
Is Your Shop a Great Place to Work? ft. Kate Beirowski, WrenchWay
|
Sep 22, 2021 |
|
Is Your Shop Female-Friendly? ft. Jody DeVere, AskPatty.com
|
Sep 15, 2021 |
|
The Future of Diagnostics ft. Josh Carton, Curien
|
Sep 08, 2021 |
|
The Future of the Automotive Industry ft. Scott Brown, Diagnostic Network
|
Sep 01, 2021 |
|
How Shops and Schools Can Guide Kids Into The Automotive Industry ft. Dan Klecker and Margaret Ragan
|
Aug 25, 2021 |
|
Challenges Future Technicians are Facing and How Shops Can Help ft. Cindy Barlow, WyoTech
|
Aug 18, 2021 |
|
ASE Renewal App ft. Kevin Lekas, ASE
|
Aug 11, 2021 |
|
How to Improve and Attract Young Technicians to the Automotive Industry ft. Laura Lyons, ATech Training
|
Aug 04, 2021 |
|
How Employee Recognition Can Make or Break Your Shop ft. Anna Straus, Sparck
|
Jul 27, 2021 |
|
Bridging the Gap Between Schools & Industry ft. George Arrants, ASE Education Foundation
|
Jul 21, 2021 |
|
Simplifying the Job Search Process for Technicians ft. Mark Wilson, WrenchWay
|
Jul 14, 2021 |
|
Leadership in Repair Shops ft. Chuck Searles, Automotive Management Institute
|
Jul 07, 2021 |
|
Technician Training — Separating the Best Shops From the Rest ft. Jill Trotta, RepairPal
|
Jun 30, 2021 |
|
Measuring the Success of Your Service Center ft. Jamie Powers, Smart Automotive
|
Jun 23, 2021 |
|
Why Technicians are Leaving the Industry ft. Matt Fanslow, Bob Higgins, & Lunden Herndon
|
Jun 16, 2021 |
|
Diversity, Equity, and Inclusion (DEI) in Shops | Cheryl Thompson, CADIA
|
Jun 09, 2021 |
|
Recruiting Military Veterans in the Shop | TC Olsen, LKQ
|
Jun 02, 2021 |
|
Supporting Women in the Automotive Industry | Tiffany Scherado, Amazing Women in Automotive
|
Apr 27, 2021 |
|
New at WrenchWay: School Connect & Activity Tracker | Mark Wilson, WrenchWay
|
Apr 20, 2021 |
|
Successful Community Effort to Impact Tech Shortage | Sue Dickson, Closs Tire & Auto & Jack Wilson, Lake County Tech Campus
|
Apr 13, 2021 |
|
Sitting Down with Jim Mathis, Owner & CEO, WyoTech
|
Apr 06, 2021 |
|
Technician Recruitment | Steve Hamre, Lithia Motors
|
Mar 29, 2021 |
|
Developing Your Career as a Technician | Josh Masser, Vinny’s Towing and Recovery
|
Mar 23, 2021 |
|
How Dealerships Can Attract More Service Customers Online | Russell Hill, FixedOPS Marketing
|
Mar 16, 2021 |
|
Advances in the Automotive Industry & Technician Training | Carolyn Coquillette, ShopWare
|
Mar 09, 2021 |
|
What It’s Like to Be a Mobile Technician | Andrew Sneed, RepairSmith
|
Mar 02, 2021 |
|
How to Evaluate Credit Card Processors | Carly Roiniotis, Wind River Financial
|
Feb 23, 2021 |
|
How to Create a Career Path For Your Technicians | Jim Bennett, Automotive Training Institute & CarMasters Automotive
|
Feb 16, 2021 |
|
Building & Growing a Mobile Repair Business | Joel Milne, RepairSmith
|
Feb 09, 2021 |
|
The Mobile Diagnostics Career | Tanner Brandt, Auto Diag Clinic
|
Feb 02, 2021 |
|
Addressing Challenges in the Shop with Technology | Tim Cifelli, BOLT ON TECHNOLOGY
|
Jan 26, 2021 |
|
How to Build Value & Prepare to Sell Your Shop or Dealership | Rick Perrin, B2B CFO
|
Jan 19, 2021 |
|
Building the Foundation to Attract Young People to the Industry | Timmy Martin, Red Oak Independent School District
|
Jan 12, 2021 |
|
Fixed Ops: What We Learned in 2020 & What to Expect in 2021, Ed Roberts & Tully Williams
|
Jan 05, 2021 |
|
The Missing Step to Successfully Recruiting Technicians | Mark Wilson, WrenchWay
|
Dec 15, 2020 |
|
What Technicians Looks For in a Shop | Damon Agostino, Sixth Street Automotive
|
Dec 08, 2020 |
|
Solution-Based Approach to Tools | Scott Saxton, Sonic Tools
|
Dec 01, 2020 |
|
Going to Bat For Your Technicians | Jeff Daniel, Maple Hill Auto Group
|
Nov 17, 2020 |
|
Recruiting, Retaining, & Developing Technicians | Brian Sump, Avalon Motorsports
|
Nov 10, 2020 |
|
WrenchWay Insiders: New Mobile App for Technicians | Mark Wilson, WrenchWay
|
Oct 27, 2020 |
|
A Technician’s View of Issues in the Automotive Industry | Josh Tebben, Ryan Auto Mall
|
Oct 20, 2020 |
|
Thinking Outside the Box to Generate Interest in the Trucking Industry | Ray Clark, Truck Country
|
Oct 13, 2020 |
|
Attracting High School Students to the Industry | Ben Zimmerman, Verona Area High School
|
Oct 06, 2020 |
|
Service Advisors & Technicians: Getting Them on the Same Page | Tom Dorsey, Auto Vitals
|
Sep 29, 2020 |
|
Culture in the Shop | Shannon Withington & Deacon Bonick, Toyota of North America
|
Sep 22, 2020 |
|
Expanding Your Shop’s Online Presence | Marion Miller, JASPER Websites
|
Sep 15, 2020 |
|
Developing Leadership in the Service Department | Mike Vogel, ASMC
|
Sep 08, 2020 |
|
Warranty Repayment Rates From the OEM Perspective | Squire Pettis, Alfa Romeo
|
Sep 01, 2020 |
|
Putting Techs First in Your Service Department | Jason Harris, Digital Dealership Solutions
|
Aug 25, 2020 |
|
What Young Techs Should Know About Working in the Diesel Industry | Matt Heacox, Diesel Forward
|
Aug 18, 2020 |
|
Revolutionizing the Automotive Service Repair Industry | Alan Symmes, Revolution Automotive Services
|
Aug 11, 2020 |
|
Getting Techs Into the Industry & Keeping Them There | David Rogers, Shop 4D
|
Aug 04, 2020 |
|
How Shops (Big & Small) Can Attract Technicians | Lisa Joseph, Find A Wrench
|
Jul 28, 2020 |
|
WrenchWay: Where Shops Go to Find Techs & Techs Go to Find Shops | Mark Wilson, WrenchWay
|
Jul 09, 2020 |
|
Positioning Your Dealership For Success in Attracting Techs | Jake Schaefer, Smart Motors Toyota
|
Jun 30, 2020 |
|
Driving the Trucking Industry Forward | Amanda Schuier, Quality Transport Company
|
Jun 23, 2020 |
|
A Different Kind of Dealership Culture | Ed Roberts, Bozard Ford Lincoln
|
Jun 16, 2020 |
|
Cultivating a Culture of Excellence in Your Shop | Joe McDonald, JASPER Engines & Transmissions
|
Jun 09, 2020 |
|
The Importance of Creating an Exceptional Candidate Experience | David Munford, Toyota of Cleveland
|
Jun 02, 2020 |
|
Best Practices in Dealership Operations | Ted Ings, Center for Performance Improvement
|
May 26, 2020 |
|
Focusing on Culture & Customers in Fixed Ops | Dave Foy, Prime Motor Group
|
May 19, 2020 |
|
Introducing Two New Products for Shops & Technicians | Mark Wilson, Find A Wrench
|
Apr 30, 2020 |
|
Lessons Learned From Building a Business From the Ground Up | Tyler Robertson, Diesel Laptops
|
Apr 28, 2020 |
|
The Future of Shops After Coronavirus | Jacob Findlay, Fullbay
|
Apr 21, 2020 |
|
Changing Technicians’ Perception of Your Shop | Tim Winkeler, VIP Tires & Service
|
Apr 14, 2020 |
|
Taking Care of Your Technicians | Charlie Shephard, RutterKey Solutions
|
Apr 07, 2020 |
|
Coronavirus - Adjusting to the New Normal | Josh Garvey, Dan's Auto Centre
|
Apr 03, 2020 |
|
The Stimulus Package — What It Means for Small Businesses | Mark Wilson, Find A Wrench
|
Apr 01, 2020 |
|
Back to the Basics with People, Process, Profits | Mike Roppo, Dealer Fixed Operations Consulting and Training
|
Mar 31, 2020 |
|
Coronavirus - Adapting and Evolving Your Business | Dan Paulson, InVision Development International
|
Mar 26, 2020 |
|
Coronavirus - Navigating the Uncertainty | Ryan Wurtzel, Kings Equipment
|
Mar 23, 2020 |
|
Coronavirus - Shutting Down the Shop | Stacia Aeschbach, Aeschbach Automotive
|
Mar 20, 2020 |
|
Introduction to Beyond the Wrench | Jay Goninen, Find A Wrench
|
Mar 19, 2020 |
|
How We Can Help Technical Schools | Tom Wozniak, Madison College
|
Mar 19, 2020 |
|
Career Progression for Technicians | Adam Bryant
|
Mar 19, 2020 |
|
Coronavirus - The Early Impact on the Aftermarket | Tanner Brandt, Tanner's Auto Clinic
|
Mar 19, 2020 |