The CX Live!
By The CX Live!
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Category: Management
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Episodes: 97
Description
The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!
| Episode | Date |
|---|---|
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The CXLive! Episode 97: Applying Evolutionary Biology to Design More Connected Customer Engagements with Dan Riskin
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May 21, 2026 |
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The CXLive! Episode 96: Influences That Create Thoughtful Leaders with Amos Wampler
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Apr 14, 2026 |
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The CXLive! Episode 95: Kinetic Environments: Turning Motion into Emotion with Matteo Mosca
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Mar 11, 2026 |
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The CXLive! Episode 94: Defining Your Global Location and Investment Strategy with Imogen Broomhead
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Feb 19, 2026 |
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The CX Live! Episode 93: The Resilience Roadmap: Driving the Boat, Not Focusing on the River with Spencer Waldron
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Jan 15, 2026 |
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The CX Live! Episode 92: Manifestation: The Art of Defining Our Purpose and Our Future with Liat Scheffer Ben Yakov
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Dec 09, 2025 |
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The CX Live! Episode 91: Transforming Sales Teams from Passive Participants to Champions of Your Program with Michael Herren
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Nov 12, 2025 |
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The CX Live! Episode 90: The Lazy Genius Approach to Business Intelligence with Emre Ozbek
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Oct 28, 2025 |
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The CX Live! Episode 89: Strategies for Designing Effective Demonstrations That Create Memorable Experiences with Bryan Hobbs
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Sep 25, 2025 |
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The CX Live! Episode 88: The EBC-as-a-Service: How Design and Innovation Turn Challenges into Opportunities with John Morley
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Aug 19, 2025 |
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The CX Live! Episode 87: How Data-Driven Reporting Enables Program Expansion with Mary Stratton
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Jul 23, 2025 |
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The CX Live! Episode 86: Think Different: New Approaches to Spark Change in Your Briefing Design with Bram Jonker
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Jun 12, 2025 |
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The CX Live! Episode 85: How Bad Math Allows for Creativity, Collaboration and Retaining Your Culture with Traylor Woodall
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May 08, 2025 |
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The CX Live! Episode 84: Staying Connected & Inspired in a Noisy World with Pete Riddell
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Apr 09, 2025 |
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The CX Live! Episode 83: How Transformative Facilitation Elevates Briefing Programs with Jack Griffin & Ellen Barnes-Pfiffner
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Mar 05, 2025 |
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The CX Live! Episode 82: Well-Rounded Experiences: What Centers Can Learn from Museums, Theme Parks and Other Destinations with Chad Hutson & Tim Kail
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Feb 05, 2025 |
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The CX Live! Episode 81: Connections Evolved: The Why Behind ABPM Becoming the Global Association of Customer Engagement Professionals with Elizabeth Simpson
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Jan 14, 2025 |
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The CX Live! Episode 80: How to Make Connections and Build a Strong Network with Sharon Gewirtzman
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Dec 02, 2024 |
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The CX Live! Episode 79: From Rattlesnakes to Results: Crafting Change in EBCs with People, Processes and Projects with Keeley Lundquist
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Nov 08, 2024 |
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The CX Live! Episode 78: Mindset of Influence: Think Your Way into a New Way of Acting, Act Your Way into a New Way of Thinking with Naomi Price
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Oct 08, 2024 |
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The CX Live! Episode 77: The Role of Branded Merchandise in the Customer Journey with Crissy Manwaring
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Sep 05, 2024 |
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The CX Live! Episode 76: Maximizing Synergies Across Customer Programs with Kelly DeRoche and Jocelyn Domabyl
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Aug 05, 2024 |
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The CX Live! Episode 75: Putting Your Program on the Path to Excellence with Ellen Barnes Pfiffner
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Jul 09, 2024 |
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The CX Live! Episode 74: Addressing Our Stress - From Depletion to Renewal with Shlomi Haster
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Jun 04, 2024 |
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The CX Live! Episode 73: The Benefits of Connected Balance for Briefing Professionals with Kathy Sebuck
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May 05, 2024 |
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The CX Live! Episode 72: Beyond "Wow Factor", What is an "Immersive" Experience? with Mark Coxon & Joe Whitesides of AVI-SPL
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Mar 29, 2024 |
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The CX Live! Episode 71: New Approaches to Ideate, Build and Measure Interactive Spaces with Brittany Bell of Deep Local and James Chester of Gumband
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Mar 05, 2024 |
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The CX Live! Episode 70: How to Prioritize Your Team and Community to Build a Better Program with Jackie Haywood
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Feb 04, 2024 |
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The CX Live! Episode 69: Managing and Growing Your Global Multi-Site Program with Ricken Patel
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Jan 08, 2024 |
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The CX Live! Episode 68: 2023 Year in Review with Jaxlyn Werner
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Dec 04, 2023 |
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The CXLive! Episode 67: A Journey from Briefing Program Manager to Global Event Consultant with Rebecca Bucher
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Oct 30, 2023 |
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The CX Live! Episode 66: Strategies to Build/Grow Your Briefing Team and Program Offerings with Procore
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Sep 29, 2023 |
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The CX Live! Episode 65: Elevating Customer Conversations Through Dynamic Delivery with Corey Hansen
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Jun 28, 2023 |
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The CX Live! Episode 64: Designing Customer Experiences to Expand Your Program's Impact with Steve Deitz and Susie Tobin
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Jun 28, 2023 |
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The CX Live! Episode 63: Demonstrating Your Program's Impact with Storytelling Through Data with Renee Niebylski
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Jun 05, 2023 |
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The CX Live! Episode 62: Every Conversation Counts - Building Extraordinary Relationships with Riaz Meghji
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May 31, 2023 |
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The CX Live! Episode 61: Icons of Impact - Barb Anderson
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May 01, 2023 |
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The CX Live! Episode 60: Mission-Driven Storytelling - Developing a Content & Messaging Strategy That Tells an Unforgettable Story with Nathan Pisik
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Mar 22, 2023 |
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The CX Live! Episode 59: Best Practices that Impact the Customer Experience with Adam Alfia
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Mar 01, 2023 |
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The CX Live! Episode 58: Icons of Impact - Ann Benett
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Feb 06, 2023 |
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The CX Live! Episode 57: Measure, Analyze and Report EBC Program Effectiveness to Impact Executive Support with John Heiman
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Jan 09, 2023 |
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The CX Live! Episode 56: A First Look at the ABPM's Updated Characteristics of World Class Briefing Programs
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Dec 01, 2022 |
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The CX Live! Episode 55 - Customer Experiences That Inspire Action with Emily Kester and Marshall Thompson
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Nov 01, 2022 |
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The CX Live! Episode 54 - Reimagining Collaborative Briefing Experiences with Sid van Wijk
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Sep 30, 2022 |
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The CX Live! Episode 53 - Opportunities for Applying Technical Expertise to Managing Customer Experiences with Jennifer Anthony
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Sep 01, 2022 |
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The CX Live! Episode 52 - Trends in AV Technology to Elevate Visitor Engagement with George Astacio Jr.
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Aug 01, 2022 |
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The CX Live! BONUS Episode – Celebration w/ Darby Mason-Werner
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Jul 05, 2022 |
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The CX Live! Episode 50 - How to Successfully Grow and Manage A Regional Innovation Center Program w/ Laurent Picot
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Jul 05, 2022 |
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The CX Live! Episode 49 - The Power of Creatively Promoting Your Program Internally w/ John Panek
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Jun 15, 2022 |
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The CX Live! Episode 48 - Strategies for Building Global Centers to Evolve the Experience w/ Simon Grice
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Jun 01, 2022 |
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The CX Live! Episode 47 - How to Use Data to Identify Opportunities and Deepen Customer Intimacy w/ Jan Mark Holzer
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May 16, 2022 |
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The CX Live! Episode 46 - Building Trust with Sales to Develop Customer-Focused, Outcome-Based Agendas w/ Nathan Pisik
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May 02, 2022 |
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The CX Live! Episode 45 - How World Class Programs Achieve Analytics Excellence w/ Dave Rogers
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Apr 01, 2022 |
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The CX Live! Episode 44 - How Multi-Center Programs Achieve World Class – Part II w/ Ellen Barnes Pfiffner
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Mar 15, 2022 |
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The CX Live! Episode 43 - How Multi-Center Programs Achieve World Class – Part I w/ Ellen Barnes Pfiffner
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Mar 01, 2022 |
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The CX Live! Episode 42 - How World Class Programs Achieve Operational Excellence w/ Marcy Nelsen
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Feb 15, 2022 |
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The CX Live! Episode 41 - How World Class Programs Achieve Management Excellence w/ Jesse Hanz
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Feb 01, 2022 |
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The CX Live! Episode 19 Revisited - Delivering World Class Virtual Customer Experiences w/ Candie Hurley
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Jan 24, 2022 |
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The CX Live! Episode 39 – Characteristics of World Class Briefing Programs - An Origin Story w/ Candie Hurley
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Jan 10, 2022 |
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The CX Live! Episode 38 – The Evolution of Briefing Programs - A Retrospective and Look Forward w/ Roxanne McCreery
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Dec 15, 2021 |
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The CX Live! Episode 37 - Our Thought Leader Podcast Review 2021
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Dec 01, 2021 |
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The CX Live! Episode 36 - How Broadcast Studios are Supporting the Evolution of Briefing Programs w/ David Brull
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Nov 15, 2021 |
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The CX Live! Episode 35 - Strategies to Evolve Customer Engagement w/ Dana Drissel and Howard P. Stern
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Nov 01, 2021 |
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The CX Live! Episode 34: Building Powerful Discussion Leader Bureaus w/ Jill Swartz
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Oct 14, 2021 |
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The CX Live! Episode 33: Creating Meaningful Moments to Remember w/ Patrick Muse
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Oct 04, 2021 |
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The CX Live! Episode 32: Enhancing the Customer Experience with Technology w/ Bryan Hobbs
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Sep 15, 2021 |
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The CX Live! Episode 31: Re-Imagining Meaningful Interactives w/ Trent Oliver
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Sep 01, 2021 |
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The CX Live! Episode 30: Staffing Strategies for Success w/ Pam Evans
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Aug 16, 2021 |
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The CX Live! Episode 29 - Designing Centers in the New Normal w/ Tim Larson
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Aug 02, 2021 |
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The CX Live! Episode 28 - Training Discussions Leaders for Virtual Briefings and Beyond w/ Karen Bintz
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Jul 15, 2021 |
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The CX Live! Episode 27 - Strategically Repositioning Your Briefing Program w/ Joe Perry
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Jul 01, 2021 |
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The CX Live! Episode 26: The Power of Briefing Scheduling Tools w/ David Walford
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Jun 15, 2021 |
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The CX Live! Episode 25: Learnings and Strategies for Future Briefings w/ Ellen Barnes Pfiffner
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Jun 01, 2021 |
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The CX Live! Episode 24: Positioning Briefing Programs for Success w/ Stacey Milligan
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May 17, 2021 |
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The CX Live! Episode 23: The Technical Journey to Virtual and Hybrid Briefings w/ Tom Sullivan
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Apr 15, 2021 |
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The CX Live! Episode 22: Future Strategies for Program Management w/ Stacy Cummings
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Apr 01, 2021 |
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The CX Live! Episode 21: Building Global Consistency w/ Jillian Neasom
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Mar 18, 2021 |
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The CX Live! Episode 20: Small Briefing Programs (Managing On-Site, Virtual & Hybrid Models) w/ Christina Scolieri and Craig Valent
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Mar 04, 2021 |
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The CX Live! Episode 19: Delivering World Class Virtual Customer Experiences w/ Candie Hurley
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Feb 15, 2021 |
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The CX Live! Episode 18: Choreograph Unique w/ Pete Riddell
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Feb 01, 2021 |
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The CX Live! Episode 17: The Impact of Briefing Programs in 2020 w/ Elizabeth Simpson
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Dec 15, 2020 |
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The CX Live! Episode 16: Partnering with Key Stakeholders w/ Paola Angeleri
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Dec 01, 2020 |
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The CX Live! Episode 15: Humanistic Design w/ Roseanne Bell
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Nov 16, 2020 |
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The CX Live! Episode 14: The Critical Skill of Listening w/ Kelly Reeves
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Nov 02, 2020 |
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The CX Live! Episode 13: Building World Class Programs w/ Karen Olivero
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Oct 01, 2020 |
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The CX Live! Episode 12: New Program Business Plans w/ Ann Benett
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Sep 01, 2020 |
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The CX Live! Episode 11: Benchmarking w/ Candie Hurley
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Aug 17, 2020 |
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The CX Live! Episode 10: Digital Experience Management w/ Marshall Thompson
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Aug 03, 2020 |
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The CX Live! Episode 9: Executive Amusement Parks w/ John Kolesar
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Jul 01, 2020 |
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The CX Live! Episode 8: Advisory Boards & Advocacy Strategies w/ Ellen Barnes Pfiffner
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Jun 15, 2020 |
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The CX Live! Episode 7: Deepening Customer Relationships Through Connected Experiences w/ Dave Rogers
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Jun 01, 2020 |
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The CX Live! Episode 6: Neuroscience w/ Dale Tesmond
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May 18, 2020 |
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The CX Live! Episode 5: Facilitation Strategies w/ Candie Hurley
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May 04, 2020 |
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The CX Live! Episode 4: Virtual Briefings w/ Ellen Barnes Pfiffner, Alyssa Taylor, and Kevin Powers
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Apr 15, 2020 |
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The CX Live! Episode 1: Executive Buy-in w/ Pamela Evans
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Jan 13, 2020 |
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The CX Live! Episode 2: Center Builds & Renovations w/ Russ Fowler
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Jan 13, 2020 |
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The CX Live! Episode 3: Customer Experience w/ Leon Papkoff
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Jan 13, 2020 |