Innovating experiences with service design | Smaply podcast
By Smaply
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Category: Management
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Subscribers: 5
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Episodes: 36
Description
The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully.
This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners.
Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
| Episode | Date |
|---|---|
|
Journey mapping in tourism
|
Jul 18, 2022 |
|
Ask Marc - managing CX across online and offline channels
|
May 12, 2022 |
|
Ask Marc – becoming a human-centered organization
|
Dec 17, 2021 |
|
Ask Marc – presenting journey maps
|
Sep 15, 2021 |
|
Journey mapping in marketing
|
Aug 23, 2021 |
|
Journey mapping in banking
|
Jul 27, 2021 |
|
Journey mapping in NGOs
|
Jul 19, 2021 |
|
Journey mapping in SaaS
|
Jul 12, 2021 |
|
Ask Marc – Service design workshops
|
Apr 02, 2021 |
|
Ask Marc – Measuring service design impact
|
Feb 19, 2021 |
|
Ask Marc – Methodology silos
|
Dec 10, 2020 |
|
Ask Marc – Stakeholder maps
|
Oct 12, 2020 |
|
Ask Marc – Journey map repositories
|
Jul 17, 2020 |
|
Ask Marc – Customer experience research
|
May 05, 2020 |
|
Ask Marc – Personas on journey maps
|
Mar 12, 2020 |
|
Ask Marc – Personas
|
Feb 06, 2020 |
|
Ask Marc – Journey map operations
|
Dec 05, 2019 |
|
Ask Marc – Insights from the SDGC19
|
Oct 30, 2019 |
|
Ask Marc – Employee experience
|
Jul 11, 2019 |