Customer Service Revolution
By John Dijulius
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Category: Management
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Episodes: 155
Description
Customer service, done right, can be your company’s single, biggest, competitive advantage.
Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.
Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.
It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.
If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!
| Episode | Date |
|---|---|
|
154: Time to Have Some Insights
|
May 01, 2024 |
|
153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh
|
Apr 24, 2024 |
|
152: The Power of Purpose
|
Apr 17, 2024 |
|
151: Welcome to the Employee Experience Revolution
|
Apr 10, 2024 |
|
150: How to Achieve More than Just Customer Satisfaction: Become the Brand Customers Cannot Live Without
|
Apr 03, 2024 |
|
149: What is Your Competitive Advantage?
|
Mar 27, 2024 |
|
148: Find Out What Dating and Customer Service Have in Common
|
Mar 20, 2024 |
|
147: Stop the Shift Show
|
Mar 13, 2024 |
|
146: No Dreams Left Behind
|
Mar 06, 2024 |
|
145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage
|
Feb 28, 2024 |
|
144: How to Use Generative AI to Improve Your CX
|
Feb 21, 2024 |
|
143: How to Get Millennials & Gen Zs to Deliver World-Class Customer Experience
|
Feb 14, 2024 |
|
142: Customer Experience Design in Healthcare
|
Feb 07, 2024 |
|
141: Creating The Lawsuit-Free Company
|
Jan 31, 2024 |
|
140: How to Build a World-Class Sales Team
|
Jan 24, 2024 |
|
139: Being Customer Obsessed
|
Jan 17, 2024 |
|
138: Growing Fast While Not Hurting Your Customer Experience
|
Jan 10, 2024 |
|
137: How Frontline Insights Improve Customer Experience
|
Jan 03, 2024 |
|
136: How AI Will Impact Customer Service
|
Dec 20, 2023 |
|
135: Live No TMRW
|
Dec 13, 2023 |
|
134: Turn Angry Customers into Brand Evangelists
|
Dec 06, 2023 |
|
133: The Employee Experience Revolution
|
Nov 29, 2023 |
|
132: The 8 Things World-Class Experience Organizations Do Consistently Better Than Anyone Else
|
Nov 15, 2023 |
|
131: From Boomers to Zoomers
|
Nov 08, 2023 |
|
130: Never Lose an Employee Again
|
Oct 18, 2023 |
|
129: Going From One Spa Room to the Fastest-Growing Med Spa in the US
|
Sep 27, 2023 |
|
128: Ignite by Possibility
|
Sep 20, 2023 |
|
127: 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets - and How to Avoid or Fix It
|
Aug 23, 2023 |
|
126: The Employee eXperience Revolution
|
Aug 16, 2023 |
|
125: Learning to Live Life on Your Own Terms
|
Aug 09, 2023 |
|
124: The Ownership Mindset
|
Aug 02, 2023 |
|
123: Unleash the Offensive Mindset and Strategy Needed to Unlock the Extraordinary Life
|
Jul 19, 2023 |
|
122: The Enemy of Great Customer Experience is Inconsistency
|
Jul 12, 2023 |
|
121: Listening to What Your Customers Are Saying
|
Jun 28, 2023 |
|
120: The Most Likable Person I Have Ever Met
|
Jun 21, 2023 |
|
119: State of CX
|
Jun 14, 2023 |
|
118: Ship.Shipmate.Self
|
May 24, 2023 |
|
117: How to Crush the Competition with Service
|
May 17, 2023 |
|
116: The Marketing Magnifier
|
May 03, 2023 |
|
115: Tailoring Your Brand Experience to the Female Consumer
|
Apr 26, 2023 |
|
114: How Leaders Can Be Better Storytellers
|
Apr 12, 2023 |
|
113: Rock the Recession!
|
Apr 05, 2023 |
|
112: How a Serial Entrepreneur Inspires Millenials and Gen Z’s
|
Mar 29, 2023 |
|
111: Creating a Customer Service Revolution
|
Mar 15, 2023 |
|
110: REPLAY: What it takes to be a Revolutionary
|
Mar 08, 2023 |
|
109: Customer eXperience Executive Panel
|
Feb 22, 2023 |
|
108: Building a World-Class Internal Culture
|
Feb 15, 2023 |
|
107: Complaints 101
|
Feb 08, 2023 |
|
106: World Class Leadership - Coaching Culture
|
Feb 01, 2023 |
|
105: What I Wish My Parents Knew
|
Jan 25, 2023 |
|
104: How To Turn the Great Resignation Into The Great Retention
|
Jan 11, 2023 |
|
103: The State of Customer Experience
|
Jan 04, 2023 |
|
102: A Time to Win
|
Dec 14, 2022 |
|
101: The Generational Guru
|
Dec 07, 2022 |
|
100: Double Sales with Zero Salespeople
|
Nov 09, 2022 |
|
099: Meet as Strangers, Leave as Friends
|
Nov 02, 2022 |
|
098: Boundless with Andy Bailey
|
Sep 21, 2022 |
|
097: From Homeless to Bad Ass Boss Bitch
|
Aug 10, 2022 |
|
096: Referrals Without Asking
|
Aug 03, 2022 |
|
095: Reimagining the American Dream
|
Jul 20, 2022 |
|
094: AI and Your Contact Center
|
Jul 13, 2022 |
|
093: Good Enough Now
|
Jul 06, 2022 |
|
092: Change the Things You Can
|
Jun 29, 2022 |
|
091: The Evolution of Service
|
Jun 22, 2022 |
|
090: CX Focus Fuels Extreme Growth
|
Jun 15, 2022 |
|
089: Creating a Culture that Attracts and Keeps the Best Talent
|
Jun 08, 2022 |
|
088: The Change Enthusiasm
|
Jun 01, 2022 |
|
087: Mastering Employee Engagement
|
May 25, 2022 |
|
086: How to Create Your Signature eXperience & Remove Employee Roulette
|
May 18, 2022 |
|
085: How to Deal with the Critics & Cynics in your Organization
|
May 11, 2022 |
|
084: 4 Price Myth Busters
|
May 04, 2022 |
|
083: Restaurant Group Increases Sales and Profits During Unprecedented Times
|
Apr 27, 2022 |
|
082: What has a Better ROI: Advertising or CX Training?
|
Apr 20, 2022 |
|
081: Reducing Customer Rage
|
Apr 13, 2022 |
|
080: Becoming a Successful CX (Customer Experience) Coach
|
Apr 06, 2022 |
|
079: Improve Communication to Retain Your Top Talent in an Employee Market
|
Mar 30, 2022 |
|
078: Make BIG Happen
|
Mar 23, 2022 |
|
077: Turn Upset Customers into Brand Evangelists
|
Mar 16, 2022 |
|
076: The Ultimate Patient Experience
|
Mar 09, 2022 |
|
075: The Challenger Sale: Taking Control of the Customer Conversation
|
Mar 02, 2022 |
|
074: Training Your Leaders How to Lead
|
Feb 23, 2022 |
|
073: Keys to Delivering a Consistent, Great Customer Experience
|
Feb 16, 2022 |
|
072: Winning on Purpose – The Unbeatable Strategy of Loving Customers
|
Feb 09, 2022 |
|
071: Build the Culture Employees will Love
|
Feb 02, 2022 |
|
070: An Entrepreneur’s Relentless Drive to Build a World-Class Financial Service Firm
|
Jan 26, 2022 |
|
069: Solving the WFH (Work From Home) Quandary
|
Jan 19, 2022 |
|
068: Stop Calling It a Labor Shortage, It Is a Turnover Crisis
|
Jan 12, 2022 |
|
067: Lead Well
|
Dec 15, 2021 |
|
066: Is it Time for a CXO (Chief Experience Officer)?
|
Dec 08, 2021 |
|
065: The Best Thing You Can Collect
|
Dec 01, 2021 |
|
064: How to Live an Extraordinary Life… So Countless Others Do as Well
|
Nov 10, 2021 |
|
063: 5 Steps to Creating an Organization Obsessed with Going Above and Beyond
|
Nov 03, 2021 |
|
062: The Customer Experience Olympics
|
Oct 27, 2021 |
|
061: Why Your Doctor, Lawyer, & Accountant Suck at Service
|
Oct 20, 2021 |
|
060: How to Attract a Bunch of Tesla-Driving, Peloton-Riding, Starbucks-Drinking, Apple-Using, Lululemon-Wearing Customers
|
Oct 13, 2021 |
|
059: 6 Steps in Launching a Successful Customer Service Initiative that Lasts
|
Oct 06, 2021 |
|
058: Creating a Tattoo Worthy Brand
|
Sep 29, 2021 |
|
057: I’ll Be Back – How to Get Customers to Come Back Again and Again
|
Sep 22, 2021 |
|
056: How to Capitalize on Revenge Spending
|
Sep 15, 2021 |
|
055: The Weather Report Challenge
|
Sep 08, 2021 |
|
054: “The Experience Maker” with Dan Gingiss
|
Sep 01, 2021 |
|
053: The Science of Service and Loyalty with Jack Mackey
|
Aug 25, 2021 |
|
052: Talking "Ultimate Guest Experience" with Author Scott McKain
|
Aug 18, 2021 |
|
051: Measuring Your Customer’s Experience
|
Aug 11, 2021 |
|
050: World Class Leadership
|
Jul 28, 2021 |
|
049: The Customer Experience Cycle
|
Jul 21, 2021 |
|
048: A World-Class Patient Experience
|
Jul 07, 2021 |
|
047: The Relationship Economy (Part 2)
|
Jun 23, 2021 |
|
046: The Relationship Economy (Part 1)
|
Jun 16, 2021 |
|
045: World Class Internal Culture
|
Jun 09, 2021 |
|
044: Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right
|
Jun 02, 2021 |
|
043: A Customer Experience Action Statement
|
May 26, 2021 |
|
042: Customer Bill of Rights: You Want Customer Loyalty? Be Brilliant at The Basics
|
May 19, 2021 |
|
041: How do Apple, Starbucks, and Southwest Outperform the Rest of Their Industries Regardless of the Economy? Here's How!
|
May 12, 2021 |
|
040: Starting Your Customer Service Revolution Journey
|
May 05, 2021 |
|
039: The Importance of Creating A Day in The Life of Your Customer Story & Customer Avatars
|
Apr 28, 2021 |
|
038: The Chick-fil-A of Police Departments
|
Mar 24, 2021 |
|
037: Struggle Well
|
Mar 17, 2021 |
|
036: If You Don’t Grow The Team, You Can’t Grow The Business
|
Mar 10, 2021 |
|
035: Tough Times: Tougher Teams
|
Mar 03, 2021 |
|
034: The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse
|
Feb 24, 2021 |
|
033: The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently
|
Feb 17, 2021 |
|
032: What it Takes to Be a Revolutionary
|
Jan 13, 2021 |
|
031: How to Be The Brand Employees Can't Live Without
|
Dec 16, 2020 |
|
030: How To Be The Brand Customer's Can't Live Without
|
Dec 09, 2020 |
|
029: State of Service
|
Dec 02, 2020 |
|
028: Recapping Week 5 of The Customer Service Revolution Conference
|
Nov 18, 2020 |
|
027: Recapping Week 4 of The Customer Service Revolution Conference
|
Nov 11, 2020 |
|
026: Recapping Week 3 of The Customer Service Revolution Conference
|
Nov 04, 2020 |
|
025: Recapping Week 2 of The Customer Service Revolution Conference
|
Oct 28, 2020 |
|
024: Recapping Week 1 of The Customer Service Revolution Conference
|
Oct 14, 2020 |
|
023: Chosen Suffering with Tom Ryan
|
Sep 30, 2020 |
|
022: Health & Wellness Has Never Been More Vital Than It Is Today with Dr. Paul Bizjak
|
Sep 23, 2020 |
|
021: Boring Loses Business with Darren LaCroix
|
Sep 16, 2020 |
|
020: Your Hidden Superpower with Adrienne Bankert
|
Sep 09, 2020 |
|
019: Leadership Lessons from a Legend!
|
Sep 02, 2020 |
|
018: The Trust Edge with David Horsager
|
Aug 26, 2020 |
|
017: Meet John DiJulius
|
Aug 19, 2020 |
|
016: The Practice with Seth Godin
|
Aug 12, 2020 |
|
015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki
|
Aug 05, 2020 |
|
014: If It’s Worth Doing, It’s Worth Doing Wrong with Arnie Malham
|
Jul 29, 2020 |
|
013: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 2
|
Jul 22, 2020 |
|
012: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 1
|
Jul 15, 2020 |
|
011: Fostering Social Responsibility with DJ Santiago
|
Jul 08, 2020 |
|
010: Becoming a Virtuoso with Mike Rayburn
|
Jul 01, 2020 |
|
009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss
|
Jun 24, 2020 |
|
008: The Guide to a World-Class Customer Service Experience with Craig Russell
|
Jun 17, 2020 |
|
007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges
|
Jun 10, 2020 |
|
006: Walking Through Fire for Your People with Jim McManemon
|
Jun 03, 2020 |
|
005: How to Be the ONLY in Your Industry with Jesse Cole
|
May 27, 2020 |
|
004: The Three-Tiered Approach to Leadership with Alden Mills
|
May 20, 2020 |
|
003: How to Lead in a Crisis
|
May 13, 2020 |
|
002: Opportunities in Adversity
|
May 06, 2020 |
|
001: What Will Be Your Quarantine Narrative?
|
Apr 29, 2020 |
|
Welcome to the Customer Service Revolution
|
Apr 06, 2020 |