Customer Perspective: An Ipsos Podcast
By Ipsos
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Category: Marketing
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Subscribers: 5
Reviews: 0
Episodes: 66
Description
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you.
Questions/Comments: CustomerPerspective@Ipsos.com
www.ipsos.com
| Episode | Date |
|---|---|
|
Season 6: Episode 5 – Channel Performance: driving sales conversion
|
Jun 09, 2023 |
|
Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience
|
May 11, 2023 |
|
Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder
|
Apr 28, 2023 |
|
Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world
|
Mar 23, 2023 |
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Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London
|
Feb 10, 2023 |
|
Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth
|
Dec 15, 2022 |
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Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems
|
Nov 24, 2022 |
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Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service
|
Nov 10, 2022 |
|
Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland
|
Oct 07, 2022 |
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Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell
|
Sep 08, 2022 |
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Season 5: Episode 6 – The Customer and Citizen Perspective
|
Aug 18, 2022 |
|
Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada
|
Jul 27, 2022 |
|
Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights
|
Jun 23, 2022 |
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Season 5: Episode 3 – Driving Compliance At The Frontline
|
May 19, 2022 |
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Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts
|
Feb 24, 2022 |
|
Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience
|
Jan 13, 2022 |
|
Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:
|
Dec 22, 2021 |
|
Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce
|
Nov 10, 2021 |
|
Season 4: Episode 4 – The role of UX in driving brilliant CX
|
Nov 03, 2021 |
|
Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis
|
Oct 20, 2021 |
|
Season 4: Episode 2 – Bridging the Brand Experience Gap
|
Oct 06, 2021 |
|
Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar
|
Sep 22, 2021 |
|
Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.
|
Aug 19, 2021 |
|
Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.
|
Aug 04, 2021 |
|
Season 3: Episode 15 – EX:CX, a view from South Africa
|
Jul 14, 2021 |
|
Season 3: Episode 14 – Hear from Vietnam CX industry leader
|
Jun 30, 2021 |
|
Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.
|
Jun 17, 2021 |
|
Season 3: Episode 12 – Hear from Samsung’s European Senior CX Strategy Manager, Darren George: CX in the fast lane.
|
Jun 03, 2021 |
|
Season 3: Episode 11 – Hear from Decathlon Digital Director, Gergely Román: Delivering an omnichannel experience.
|
May 19, 2021 |
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Season 3: Episode 10 – Hear from Whitbread – a relentless focus on CX
|
Apr 29, 2021 |
|
Season 3: Episode 9 – Hear from Chief People Officer, Andrew Stephenson of EQ – talking EX, CX, BX
|
Apr 15, 2021 |
|
Season 3: Episode 8 – Hear from Park Place Technologies: B2B CX brilliance brought to life.
|
Mar 29, 2021 |
|
Season 3: Episode 7 – CX measurement and management … nailing great!
|
Mar 17, 2021 |
|
Season 3: Episode 6 – Take Mystery Shopping Results to the Next Level
|
Mar 10, 2021 |
|
Season 3: Episode 5 – SERVICE WITH A SMILE? Delivering customer experience in the face of mask wearing
|
Mar 03, 2021 |
|
Season 3: Episode 4 – Hear from Jo Causon, CEO of The Institute of Customer Service: ‘Customer Experience driving business performance’
|
Feb 17, 2021 |
|
Season 3: Episode 3 – CX Service Design: Designing customer experiences to drive business impact.
|
Feb 10, 2021 |
|
Season 3: Episode 2 – Channel Performance: Size, Measure, Drive.
|
Feb 03, 2021 |
|
Temporada 3: Episodio 1 – Escuchen a Patricia Gomez de Banco de Chile: ‘Adaptándose a nueva experiencia de clientes’
|
Jan 27, 2021 |
|
Temporada 2: Episodio 12 – Escuchen a Mariano Silveyra de Mercado Libre: ‘Convirtiéndose en el marketplace con la mejor experiencia de clientes’
|
Dec 16, 2020 |
|
Temporada 2: Episodio 11 – Escuchen a Ayleen Kenrick de Walmart: ‘El Retail más allá del C-19’
|
Dec 10, 2020 |
|
Season 2: Episode 10: The Forces of Customer Experience in Latin America – The science of strong relationships
|
Nov 24, 2020 |
|
Season 2: Episode 9: Hear from Kate Fannin at Estée Lauder Companies: ‘Immerse in the Experience’
|
Nov 18, 2020 |
|
Season 2: Episode 8: Hear from Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand
|
Nov 05, 2020 |
|
Season 2: Episode 7: Hear from Keith Gait, Customer Service Director at Stagecoach Bus
|
Oct 27, 2020 |
|
Season 2: Episode 6: Hear from Sofía Suárez, Shopper & Category Leadership Senior Manager at Nestlé Mexico
|
Oct 21, 2020 |
|
Season 2: Episode 5: Hear from Leigh Hopwood, CEO of CCMA, talking all things Contact Centres
|
Oct 13, 2020 |
|
Season 2: Episode 4: When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes
|
Oct 07, 2020 |
|
Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk
|
Sep 29, 2020 |
|
Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling
|
Sep 23, 2020 |
|
Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's
|
Sep 15, 2020 |
|
Episode 15 - Mystery Shopping the Digital Channel
|
Jul 23, 2020 |
|
Episode 14 - Talking CX Tech
|
Jul 17, 2020 |
|
Episode 13 - Taking Mystery Shopping to the Next Level
|
Jul 09, 2020 |
|
Episode 12 - Best Practice B2B CX Measurement and Management
|
Jul 02, 2020 |
|
Episode 11 - Demystifying Behavioural Science
|
Jun 25, 2020 |
|
Episode 10 - Latest From APAC
|
Jun 19, 2020 |
|
Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong
|
Jun 11, 2020 |
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Episode 8 - A View From The Top
|
Jun 04, 2020 |
|
Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe
|
May 28, 2020 |
|
Episode 6 - Customer Journey Mapping
|
May 21, 2020 |
|
Episode 5 - Retail Performance And Social Distancing
|
May 14, 2020 |
|
Episode 4 - The Forces Of Customer Experience
|
May 06, 2020 |
|
Episode 3 - Responses to COVID-19 from leading brands across the world
|
Apr 30, 2020 |
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Episode 2 - All About Channel Performance
|
Apr 23, 2020 |
|
Episode 1 - CX Programmes During COVID-19
|
Apr 16, 2020 |