The Experience Perspective: An Ipsos Podcast
By Ipsos
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Category: Marketing
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Subscribers: 5
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Episodes: 95
Description
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game!
Questions/Comments: ExperiencePerspective@Ipsos.com
www.ipsos.com
| Episode | Date |
|---|---|
|
Season 9, Episode 9: From Measuring Engagement to Driving Impact: Rethinking Employee Listening
|
May 08, 2026 |
|
Season 9, Episode 8: Designed for Insight: Blueprints for Mystery Shopping
|
Apr 23, 2026 |
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Season 9, Episode 7: ESG and Customer Experience: Why It Matters More Than Ever
|
Apr 16, 2026 |
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Season 9, Episode 6: Ipsos Global Voices of Experience
|
Apr 02, 2026 |
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Season 9, Episode 4 Women's Health at Work, Breaking the Stigma
|
Mar 11, 2026 |
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Season 9, Episode 3: The Advocacy Ripple Effect
|
Feb 19, 2026 |
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Season 9, Episode 2:- Becoming Insight led while working in partnership with work councils and unions
|
Feb 04, 2026 |
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Season 9, Episode 1: All About Mystery Shopping!
|
Jan 15, 2026 |
|
Season 8: Episode 8: New Years Resolution – Reset your CX Surveys
|
Dec 16, 2025 |
|
Season 8, Episode 7: Empowering People Teams: A Chief People Officer’s Perspective
|
Nov 27, 2025 |
|
Season 8, Episode 6: The Drive for Excellence: How Renault Group Mystery Shopping Leads the Way
|
Nov 07, 2025 |
|
Season 8, Episode 5: Employee Experience in Practise: Cracking the Code on Maximising Employee Participation with Mitre 10
|
Oct 22, 2025 |
|
Season 8, Episode 4: The Shifting Dynamics of Customer Loyalty
|
Oct 09, 2025 |
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Season 8: Episode 3 – The Luxury Edit (Part Three)
|
Jul 28, 2025 |
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Season 8: Episode 2 - The Luxury Edit (Part Two)
|
Jul 21, 2025 |
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Season 8: Episode 1 – The Luxury Edit (Part One)
|
Jul 14, 2025 |
|
Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.
|
May 08, 2025 |
|
Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
|
Apr 03, 2025 |
|
Season 7, Episode 11: Demystifying Mystery Shopping
|
Mar 05, 2025 |
|
Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK
|
Feb 06, 2025 |
|
Season 7, Episode 9: The Employee Customer Ripple Effect
|
Jan 08, 2025 |
|
Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact
|
Dec 11, 2024 |
|
Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
|
Nov 06, 2024 |
|
Season 7, Episode 6: The Channel Performance Benchmark
|
Sep 25, 2024 |
|
Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2
|
Aug 13, 2024 |
|
Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2
|
Aug 13, 2024 |
|
Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research
|
Jul 30, 2024 |
|
Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.
|
Jul 17, 2024 |
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Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks
|
Jun 28, 2024 |
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Season 6: Episode 5 – Channel Performance: driving sales conversion
|
Jun 09, 2023 |
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Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience
|
May 11, 2023 |
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Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder
|
Apr 28, 2023 |
|
Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world
|
Mar 23, 2023 |
|
Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London
|
Feb 10, 2023 |
|
Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth
|
Dec 15, 2022 |
|
Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems
|
Nov 24, 2022 |
|
Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service
|
Nov 10, 2022 |
|
Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland
|
Oct 07, 2022 |
|
Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell
|
Sep 08, 2022 |
|
Season 5: Episode 6 – The Customer and Citizen Perspective
|
Aug 18, 2022 |
|
Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada
|
Jul 27, 2022 |
|
Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights
|
Jun 23, 2022 |
|
Season 5: Episode 3 – Driving Compliance At The Frontline
|
May 19, 2022 |
|
Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts
|
Feb 24, 2022 |
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Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience
|
Jan 13, 2022 |
|
Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:
|
Dec 22, 2021 |
|
Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce
|
Nov 10, 2021 |
|
Season 4: Episode 4 – The role of UX in driving brilliant CX
|
Nov 03, 2021 |
|
Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis
|
Oct 20, 2021 |
|
Season 4: Episode 2 – Bridging the Brand Experience Gap
|
Oct 06, 2021 |
|
Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar
|
Sep 22, 2021 |
|
Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.
|
Aug 19, 2021 |
|
Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.
|
Aug 04, 2021 |
|
Season 3: Episode 15 – EX:CX, a view from South Africa
|
Jul 14, 2021 |
|
Season 3: Episode 14 – Hear from Vietnam CX industry leader
|
Jun 30, 2021 |
|
Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.
|
Jun 17, 2021 |
|
Season 3: Episode 12 – Hear from Samsung’s European Senior CX Strategy Manager, Darren George: CX in the fast lane.
|
Jun 03, 2021 |
|
Season 3: Episode 11 – Hear from Decathlon Digital Director, Gergely Román: Delivering an omnichannel experience.
|
May 19, 2021 |
|
Season 3: Episode 10 – Hear from Whitbread – a relentless focus on CX
|
Apr 29, 2021 |
|
Season 3: Episode 9 – Hear from Chief People Officer, Andrew Stephenson of EQ – talking EX, CX, BX
|
Apr 15, 2021 |
|
Season 3: Episode 8 – Hear from Park Place Technologies: B2B CX brilliance brought to life.
|
Mar 29, 2021 |
|
Season 3: Episode 7 – CX measurement and management … nailing great!
|
Mar 17, 2021 |
|
Season 3: Episode 6 – Take Mystery Shopping Results to the Next Level
|
Mar 10, 2021 |
|
Season 3: Episode 5 – SERVICE WITH A SMILE? Delivering customer experience in the face of mask wearing
|
Mar 03, 2021 |
|
Season 3: Episode 4 – Hear from Jo Causon, CEO of The Institute of Customer Service: ‘Customer Experience driving business performance’
|
Feb 17, 2021 |
|
Season 3: Episode 3 – CX Service Design: Designing customer experiences to drive business impact.
|
Feb 10, 2021 |
|
Season 3: Episode 2 – Channel Performance: Size, Measure, Drive.
|
Feb 03, 2021 |
|
Temporada 3: Episodio 1 – Escuchen a Patricia Gomez de Banco de Chile: ‘Adaptándose a nueva experiencia de clientes’
|
Jan 27, 2021 |
|
Temporada 2: Episodio 12 – Escuchen a Mariano Silveyra de Mercado Libre: ‘Convirtiéndose en el marketplace con la mejor experiencia de clientes’
|
Dec 16, 2020 |
|
Temporada 2: Episodio 11 – Escuchen a Ayleen Kenrick de Walmart: ‘El Retail más allá del C-19’
|
Dec 10, 2020 |
|
Season 2: Episode 10: The Forces of Customer Experience in Latin America – The science of strong relationships
|
Nov 24, 2020 |
|
Season 2: Episode 9: Hear from Kate Fannin at Estée Lauder Companies: ‘Immerse in the Experience’
|
Nov 18, 2020 |
|
Season 2: Episode 8: Hear from Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand
|
Nov 05, 2020 |
|
Season 2: Episode 7: Hear from Keith Gait, Customer Service Director at Stagecoach Bus
|
Oct 27, 2020 |
|
Season 2: Episode 6: Hear from Sofía Suárez, Shopper & Category Leadership Senior Manager at Nestlé Mexico
|
Oct 21, 2020 |
|
Season 2: Episode 5: Hear from Leigh Hopwood, CEO of CCMA, talking all things Contact Centres
|
Oct 13, 2020 |
|
Season 2: Episode 4: When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes
|
Oct 07, 2020 |
|
Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk
|
Sep 29, 2020 |
|
Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling
|
Sep 23, 2020 |
|
Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's
|
Sep 15, 2020 |
|
Episode 15 - Mystery Shopping the Digital Channel
|
Jul 23, 2020 |
|
Episode 14 - Talking CX Tech
|
Jul 17, 2020 |
|
Episode 13 - Taking Mystery Shopping to the Next Level
|
Jul 09, 2020 |
|
Episode 12 - Best Practice B2B CX Measurement and Management
|
Jul 02, 2020 |
|
Episode 11 - Demystifying Behavioural Science
|
Jun 25, 2020 |
|
Episode 10 - Latest From APAC
|
Jun 19, 2020 |
|
Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong
|
Jun 11, 2020 |
|
Episode 8 - A View From The Top
|
Jun 04, 2020 |
|
Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe
|
May 28, 2020 |
|
Episode 6 - Customer Journey Mapping
|
May 21, 2020 |
|
Episode 5 - Retail Performance And Social Distancing
|
May 14, 2020 |
|
Episode 4 - The Forces Of Customer Experience
|
May 06, 2020 |
|
Episode 3 - Responses to COVID-19 from leading brands across the world
|
Apr 30, 2020 |
|
Episode 2 - All About Channel Performance
|
Apr 23, 2020 |
|
Episode 1 - CX Programmes During COVID-19
|
Apr 16, 2020 |