Your CX Energy Boost!
By Zanna van der Aa
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Category: Business
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Episodes: 29
Description
Based on her PhD in CX and her 20+ years of experience with driving CX transformation programs globally, Zanna van der Aa shares all her knowledge with you, so you can enhance the impact of your own CX program even more. She always combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work.
| Episode | Date |
|---|---|
|
10 Survey Tooling Mistakes & How to Avoid Them EPS #28
|
May 08, 2024 |
|
How Your CX & EX Drivers Guide Transformation EPS #29
|
May 08, 2024 |
|
CX should focus less on... CX EPS #27
|
Mar 28, 2024 |
|
Interview with Sandra Thompson (Ei Evolution) on the Impact of Emotional Intelligence in Customer and Employee Experience EPS #26
|
Feb 12, 2024 |
|
Interview Kinga & Lotte on Generational Insights and How to Engage Gen-Z EPS #25
|
Feb 09, 2024 |
|
Stop measuring touchpoints EPS #24
|
Feb 05, 2024 |
|
Interview Ken Coyne (OpsTalent) on Leadership, Culture-Building & Employee Engagement EPS #23
|
Jan 29, 2024 |
|
Interview Sam Stern (LinkedIn) about the Power of a Customer-Centric Culture EPS #22
|
Oct 25, 2023 |
|
7 ways to get CX transformation in the DNA of your organisation | EPS #20
|
Oct 17, 2023 |
|
3 pitfalls of engaging leadership in CX transformation | EPS #21
|
Oct 17, 2023 |
|
Mastering Customer Experience: The 5 Essential Goals for CX Transformation | EPS #18
|
Aug 24, 2023 |
|
Unveiling the Power of Service Experience | EPS #19
|
Aug 24, 2023 |
|
Interview Maxie Schmidt (Forrester) on How to Unravel the Business Impact of Customer Experience | EPS #17
|
Jun 22, 2023 |
|
Interview Lotte Kersten (Disruptors) on Engaging Millennials and Gen Z through Transformation of Work | EPS #16
|
Jun 01, 2023 |
|
Interview Jochem van der Veer (TheyDo) on Journey Management | EPS #14
|
May 23, 2023 |
|
Interview Danny Peters (Milkymap) on Journey Management | EPS #15
|
May 23, 2023 |
|
Tiny Habits as Gamechanger for Successful CX Transformation | EPS #13
|
May 05, 2023 |
|
The 5 Types of Experience | EPS #11
|
Apr 27, 2023 |
|
The Basics of Journey Mapping | EPS #12
|
Apr 27, 2023 |
|
5 Key CX Metrics Nobody Uses | EPS #10
|
Apr 20, 2023 |
|
Interview Arjan Kramer (Salesforce) on Digital Transformation | EPS #9
|
Apr 07, 2023 |
|
Interview Inge Dubois (Randstad) on Leading Transformation | EPS #8
|
Mar 09, 2023 |
|
To Benchmark or Not To Benchmark | EPS #6
|
Nov 26, 2022 |
|
The Drivers of Employee Experience | EPS #7
|
Nov 26, 2022 |
|
Sense and Non-Sense of the Net Promotor Score (NPS) and Customer Effort Score (CES) | EPS #5
|
Oct 02, 2022 |
|
Finding the Drivers of Customer Experience | EPS #4
|
Oct 02, 2022 |
|
Setting Your Customer Experience Compass | EPS #3
|
Sep 30, 2022 |
|
Interview Dan Cable (London Business School) on Leading Transformation | EPS #2
|
Jun 07, 2020 |
|
Personal leadership as a CX professional | EPS #1
|
May 03, 2020 |