The account management podcast for client success and post-sales teams. Hosts Fred Fuller and John Brown, authors of A Dragon Walks Into a Meeting, share practical tactics for what happens after the sale: building client relationships and trust, client scorecards, handling outages and escalations, negotiating renewals, business ethics, and leading an account management team. Whether you're new to account or client management or running a customer success organization, you'll get real-world advice you can use on your next client call. Learn more and work with us: fuller-brown.com