The CS Mentor - All things Customer Success
By Ankit Aggarwal
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Category: Management
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Subscribers: 2
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Episodes: 41
Description
When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.
| Episode | Date |
|---|---|
|
Customer Success Meetup (Bengaluru Edition) - June 17
|
Jun 12, 2023 |
|
S0304 - Why Customer Segmentation is important in Customer Success?
|
May 10, 2023 |
|
S303 - Importance of Technology in Customer Success
|
Apr 07, 2023 |
|
S302 - Importance of Data in Customer Success
|
Mar 15, 2023 |
|
S301 - What is CS Ops?
|
Mar 01, 2023 |
|
S300 - What to expect from Season 3
|
Feb 22, 2023 |
|
S204 - Setting up Customer Success Function within your Organization
|
Aug 30, 2021 |
|
S203 - Hiring and Growing the CS Team
|
Jun 24, 2021 |
|
S202 - Wearing Multiple Hats as a CSM
|
May 11, 2021 |
|
S201 - How to Accelerate Customer Relationships with Ronni Gaun
|
Apr 06, 2021 |
|
Episode 30: OKRs for Customer Success Managers
|
Nov 30, 2020 |
|
Episode 29: How much do CSMs earn
|
Nov 17, 2020 |
|
Episode 28: Let's talk about QBRs
|
Nov 09, 2020 |
|
Episode 27: A Typical Day in Life of a CSM
|
Nov 03, 2020 |
|
Episode 26: My Journey into Customer Success
|
Oct 19, 2020 |
|
Episode 25: CSM Interview Prep - Managing Internal Communication
|
Oct 12, 2020 |
|
Episode 24: CSM Interview Prep - CSAT vs. NPS
|
Oct 05, 2020 |
|
Episode 23: CSM Interview Prep - Answering Previous Time based Questions
|
Sep 28, 2020 |
|
Episode 22: CSM Interview Prep - Answering Situation based Questions
|
Sep 21, 2020 |
|
Episode 21: CSM Interview Prep - Why is Customer Success Important to you
|
Sep 14, 2020 |
|
Episode 20: How to Nail Virtual Interviews with Shubha Joshi
|
Sep 08, 2020 |
|
Episode 19: Top 5 questions for your next Customer Success Interview
|
Aug 31, 2020 |
|
Episode 18: Do you need a specialised degree to be a Customer Success Manager?
|
Aug 24, 2020 |
|
Episode 17: Why Customer Success is the best role ever made!
|
Aug 14, 2020 |
|
Episode 16: Going out of the Box and Getting more Interviews
|
Aug 10, 2020 |
|
Episode 15: LinkedIn - How to start conversations and get interviews
|
Aug 07, 2020 |
|
Episode 14: LinkedIn - Your experience matters
|
Aug 03, 2020 |
|
Episode 13: Making the first Impression with LinkedIn
|
Jul 31, 2020 |
|
Episode 12: Getting more Interviews via LinkedIn
|
Jul 27, 2020 |
|
Episode 11: Framing a perfect 'About Me'
|
Jul 24, 2020 |
|
Episode 10: Customer Success as a Career with Atma Gunupudi (Part 2)
|
Jul 20, 2020 |
|
Episode 09: Customer Success as a Career with Atma Gunupudi (Part 1)
|
Jul 17, 2020 |
|
Episode 08: How should a Customer Success Manager's Resume look like?
|
Jul 13, 2020 |
|
Episode 07: Do you need technical skills to be a CSM?
|
Jul 10, 2020 |
|
Episode 06: Hacking into the Customer Success Career
|
Jul 03, 2020 |
|
Episode 05: Why moving into Customer Success is easier than you think
|
Jun 27, 2020 |
|
Episode 04: 8 Important Skills for a Customer Success Manager
|
Jun 23, 2020 |
|
Episode 03: Customer Success Terminologies
|
Jun 19, 2020 |
|
Episode 02: The History of Customer Success
|
Jun 19, 2020 |
|
Episode 01: Defining Customer Success
|
Jun 19, 2020 |
|
Episode 00: What is the CS Mentor?
|
Jun 13, 2020 |