Service Council inService™ Podcast Series
By Service Council™
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Category: Management
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Episodes: 95
Description
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
| Episode | Date |
|---|---|
|
EP93 - The CFO’s View of Service w/ Brian Christiansen, StationServ
|
Nov 07, 2025 |
|
EP 92 - Sharing a Vision of Global Service Leadership w/ Jürgen Plessing, AFSMI
|
Nov 06, 2025 |
|
Creating a Culture of Service: Deploying the 'Humanity' Mindset
|
Oct 02, 2025 |
|
EP91 - Reshaping Warranty in the Age of Intelligent Service w/ Josh Russell, Circuitry.ai
|
Sep 10, 2025 |
|
EP90 - Building Supply Chain Intelligence at Scale w/ Priya Sharma, DHL
|
Aug 26, 2025 |
|
EP89 - From Service to Experience: The Hospitality Shift w/ Antonia Hock
|
Aug 26, 2025 |
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EP88 - Turning Imperfect Data into Predictive Power w/ Alice Bowen, Lexmark
|
Aug 15, 2025 |
|
EP87 - The Micro-Moments Behind the Frontline’s Experience w/ Edwin Pahk, Aquant
|
Jul 24, 2025 |
|
86 - Unlocking Profit Through Parts Strategy w/ Cole Sutter, Syncron
|
Jul 21, 2025 |
|
EP85 - Empowering Field Workers with Video AI w/ Kapil Singhal, Vyntelligence
|
Jun 23, 2025 |
|
EP84 - Building a Culture for Effective Decision-Making w/ Adam Gloss, Impel
|
Jun 04, 2025 |
|
EP83 - Fixing the Last Mile of Frontline Digital Transformation w/ Justin Lake, Skyllful
|
May 15, 2025 |
|
EP82 - Lessons Learned from a Career in Service w/ Eduardo Bonefont, BD
|
May 13, 2025 |
|
EP80 - Beyond the ROI: AI in Field Service w/ Michael Hughes, Peak Scientific
|
Apr 25, 2025 |
|
EP81 - Resilient Spare Parts Planning for Today’s Challenges w/ Baxter Planning
|
Apr 25, 2025 |
|
EP79 - Women in Service (WinS): Allyship, Mentorship, Leadership w/ QuidelOrtho
|
Apr 01, 2025 |
|
EP78 - The Service Leader’s Evolving AI Mindset w/ Tim Burge, Aquant
|
Apr 01, 2025 |
|
EP77 - Unlock Growth with Preventative Maintenance w/ Alex Kablanian, ServiceTitan
|
Mar 07, 2025 |
|
EP76 - Unlock OEM Growth Through Aftermarket Intelligence w/ Sean O’Neill, Syncron
|
Mar 07, 2025 |
|
EP75 - Transforming Field Service, Agent-First w/ Michael Gonzalez, Salesforce
|
Feb 28, 2025 |
|
EP74 - Future-Fueled: AI’s Role in Next-Gen Service w/ Niken Patel, Neuron7.ai
|
Jan 17, 2025 |
|
EP73 - Top Predictions for Service in 2025
|
Jan 02, 2025 |
|
EP72 - The Bold New Frontier: CX for 2025 and Beyond w/ Chris Dexter, Cisco
|
Dec 09, 2024 |
|
EP71 - Sustainable Supply Chains: Beyond the Checked Box w/ Arzum Akkas, Ph.D.
|
Nov 26, 2024 |
|
EP70 - AI to Drive Value & Experience for Service w/ Ashok Kartham, Circuitry.ai
|
Oct 24, 2024 |
|
EP69 - The Strength of Purpose w/ Elizabeth Dixon
|
Oct 17, 2024 |
|
EP68 - From Z to A: Innovative Thinking to Shift Left w/ Sidney Lara, Aquant
|
Sep 23, 2024 |
|
EP67 - Achieving the Predictive Supply Chain w/ Jeff Nieze, Baxter Planning
|
Aug 15, 2024 |
|
EP66 - Vision to Implementation: How to Win with AI w/ Scott Chrismer, IFS
|
Aug 02, 2024 |
|
EP64 - The Human Element of Digital Supply Chains w/ Scott Allison, DHL
|
Jul 31, 2024 |
|
EP65 - Death by App: Overcoming Tech Fatigue on the Jobsite w/ Aaron Salow, XOi
|
Jul 24, 2024 |
|
EP63 - Personalized AI for the Service Unknowns w/ Tas Hirani, Aquant
|
Jun 20, 2024 |
|
EP62 - Is Your Change Management Process Out of Key? with Alan Schaefer
|
May 24, 2024 |
|
EP61 - Top Considerations When Operationalizing AI w/ Sarah Rose, Daktronics
|
May 02, 2024 |
|
EP60 - Building a Future-Proofed Talent Strategy w/ Tom Parker, RL People
|
Apr 29, 2024 |
|
EP59 - Operationalizing Research: A Practical Path to Transformation
|
Apr 17, 2024 |
|
EP58 - AI Quality Control Powers Productivity w/ Thomas Thuillier, Deepomatic
|
Mar 21, 2024 |
|
EP57 - Data Strategy vs. AI Strategy with Haroon Abbu, Bell and Howell
|
Mar 11, 2024 |
|
EP56 - Building a Flexible Service Tech Stack w/ Prateek Chakravarty, CEO, Zinier
|
Feb 15, 2024 |
|
EP55 - Rewiring Your Service Organization with Bit Rambusch, Philips
|
Feb 01, 2024 |
|
EP54 - Crossing the AI Chasm from Pilot to Full Scale w/ Tas Hirani, Aquant
|
Jan 30, 2024 |
|
EP53 - Next Generation Service Leaders w/ Gyner Ozgul, Perimeter Roofing
|
Jan 05, 2024 |
|
EP52 - Service Supply Chain Trends for 2024 w/ Lance Johnson, Baxter Plannings
|
Nov 20, 2023 |
|
EP51 - Becoming an Architect of Change w/ Jim Bohn, Ph.D., PRO/AXIOS
|
Nov 06, 2023 |
|
EP50 - A Buyer’s Guide to AI for Service w/ Niken Patel, Neuron7
|
Oct 19, 2023 |
|
EP49 - Using Data to Identify, Enact, & Reinforce Change w/ Juan Cruz, Haemonetics
|
Oct 09, 2023 |
|
EP48 - Enabling Your Extended Service Network w/ Hari Subramanian, Appify
|
Aug 18, 2023 |
|
EP47 - AI: The Tipping Point to Self-Service? w/ Jean-Thomas Célette, Coresystems
|
Aug 03, 2023 |
|
EP46 - Overcoming the Misconception of Tracking with Chris Ruff, Glympse
|
Jul 20, 2023 |
|
Special Episode: The Current State of Field Service
|
Jun 27, 2023 |
|
EP45 - The Impact of Instructional Guidance on Experience with Sam Waicberg, CareAR
|
Jun 15, 2023 |
|
EP44 - Improving Serviceability & Lifecycle Profitability with Tom Maiello, Varian
|
Jun 01, 2023 |
|
EP43 - What is Holding Back Scale? with Marne Martin, IFS
|
May 18, 2023 |
|
EP42 - Building a Strong Service Network with Matt Wong, The Manitowoc Company
|
May 05, 2023 |
|
EP41 - Bridging the Physical & Digital World with Thomas Cottereau, SightCall
|
Apr 20, 2023 |
|
EP40 - Building Your Technical Skill Set Curriculum with Josh Washburn, Cummins
|
Apr 06, 2023 |
|
EP39 - Deciding when to Standardize, Localize, Centralize w/ Joe Lang, Comfort Systems USA
|
Mar 27, 2023 |
|
EP38 - 5 Ways to Drive Value and Innovation Now with Lance Anderson, CareAR
|
Mar 02, 2023 |
|
EP37 - Visual & Generative AI: Is This the Year It Changes Everything? w/ TechSee
|
Feb 16, 2023 |
|
EP36 - Building an Agile Supply Chain Strategy w/ Shannon Beecher, IBM
|
Feb 02, 2023 |
|
Special Episode: Remote Service Management - The New Standard to Increase Customer Satisfaction
|
Jan 19, 2023 |
|
EP35 - A Cornerstone of Circular Economy w/ Tony Sciarrotta, Reverse Logistics Association
|
Jan 19, 2023 |
|
EP34 - Building a Successful DEI Initiative w/ Eric Rogers, Cummins
|
Jan 05, 2023 |
|
EP33 - Building a Digital Thread with Leslie Paulson, PTC
|
Dec 15, 2022 |
|
EP31 - Creating an Intelligence Powerhouse with Shahar Chen, Aquant
|
Nov 18, 2022 |
|
EP30 - Enabling Transformation Through Technology and Community with Deepika DiGiovine, Dover Corporation
|
Nov 03, 2022 |
|
Special Episode: The State of Predictive Maintenance Programs—Value, Hype, and Reality
|
Oct 24, 2022 |
|
EP29 - Mitigating the Impact of the Talent Shortage with David Watson, RL People
|
Oct 20, 2022 |
|
EP28 - The Patient Experience: Learning Moments from a Personal Health Journey with Linda Tucci and Bob Downey
|
Oct 06, 2022 |
|
EP27 - Planning for Next Generation Field Service with Taksina Eammano, Salesforce
|
Sep 01, 2022 |
|
EP26 - Building a “Shift Left” Strategy in Field Service with Sajeel Hussain, CareAR, A Xerox Company
|
Aug 18, 2022 |
|
EP25 - A Deep Dive into Asset-Centric Digital Transformations with Neil Barua, ServiceMax
|
Aug 04, 2022 |
|
EP24 - Outside-In Transformation of Service with Jon Barr, KONE
|
Jul 21, 2022 |
|
EP23 - Creating a Connected Service Culture with Jen Grant, Appify
|
Jul 07, 2022 |
|
EP22 - The Service Advantage: Driving Market Growth With Existing Skill Sets with Bob Lamendola, Ricoh
|
Jun 16, 2022 |
|
EP21 - A Masterclass in Service Supply Chain with Oliver Lemanski, OnProcess
|
May 31, 2022 |
|
EP20 - The Voice of the Field Service Engineer with Karin Hamel, Schneider Electric
|
May 20, 2022 |
|
EP19 - Operationalizing Agility Through Process Management with Bulent Cinarkaya, ServiceNow
|
May 05, 2022 |
|
E18 - Service Seat at the Table with Erik Anderson, Hologic
|
Apr 21, 2022 |
|
E17 - Driving Efficient Service Revenue Growth with Charlie Warren, Convex
|
Apr 07, 2022 |
|
E16 - Supply Chain Sustainability & Resiliency with Alex Ward, Cummins
|
Mar 16, 2022 |
|
E15 - Career Pathing for Field Service Technicians with Rod Cook, Trane Technologies
|
Mar 09, 2022 |
|
E14 - Marketplace and Field Service Talent with Mynul Khan, Field Nation
|
Feb 12, 2022 |
|
E13 - Mental Health and Employee Experience with Gail Sease
|
Feb 03, 2022 |
|
E12 - Sustainable Culture of Customer Obsession with Darren Roos, IFS
|
Jun 25, 2021 |
|
E11 - Service Evolve with John Carroll, Service Council
|
May 06, 2021 |
|
E10 - Redefining Responsiveness with James Mylett, Schneider Electric
|
Apr 15, 2021 |
|
E9 - Clear and Visibility Unlimited with Greg Ratcliff, Vertiv
|
Mar 18, 2021 |
|
E8 - Administrating Casual Kindness, Sonya Lacore, Southwest
|
Feb 18, 2021 |
|
E7 - Creating Exceptional Experiences, Gaven Fahl, HPE
|
Jan 21, 2021 |
|
E6 - Inertia as Enemy of Progress with Russ Fadel, CEO and Co-Founder - Augmentir
|
Dec 10, 2020 |
|
E5 - Self-Compassion with Linda Tucci, Global Sr. Dir - Ortho Clinical Diagnostics
|
Sep 22, 2020 |
|
E4 - Systems of Insight with Aly Mawani - VP of Operations, ProntoForms
|
Aug 25, 2020 |
|
E3 - Evolution of Field Service in Life Sciences with Sean Jordan - Sr. Director, BioTek
|
Jul 21, 2020 |
|
E2 - Impact of the New Normal in Field Service with Bob Feiner - SVP, Dell Technologies
|
Jun 30, 2020 |