Inspiring Women In CX
By Clare Muscutt
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Image by Clare Muscutt
Category: Management
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Episodes: 74
Description
Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too.
No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
| Episode | Date |
|---|---|
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WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?
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Apr 24, 2024 |
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'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams
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Apr 10, 2024 |
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‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport
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Mar 26, 2024 |
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‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja
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Mar 12, 2024 |
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‘Could CX frameworks be killing innovation?’, with Maria McCann
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Jan 30, 2024 |
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‘If empathy isn’t the answer, what is?’, with Andreena Leeanne
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Jan 16, 2024 |
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‘Does the customer experience community really need Women in CX?’, with Ian Golding
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Jan 02, 2024 |
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‘Why CX is failing and what we need to do about it’, with Diane Magers
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Dec 20, 2023 |
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‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson
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Dec 12, 2023 |
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Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design
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Oct 16, 2023 |
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Clare Muscutt talks with Marina Bezuglova about the connection between well-being, CX, and EX
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Aug 29, 2023 |
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Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design
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Aug 29, 2023 |
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Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing
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Aug 15, 2023 |
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Clare Muscutt talks with Lauretta Campestre about empowering agents through conversation analytics
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Jul 31, 2023 |
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Clare talks with Ejieme Eromosele about perfectionism and leading with emotional intelligence
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Jul 18, 2023 |
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Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices
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Jul 06, 2023 |
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Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B
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Jun 21, 2023 |
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Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had
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Jun 07, 2023 |
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Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work
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May 17, 2023 |
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Clare Muscutt talks with Fiona Blades about the holistic view of CX, brand and marketing metrics
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May 04, 2023 |
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Clare Muscutt talks with Kristin Haynes about human capabilities & the future of employee experience
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Apr 18, 2023 |
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Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation
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Apr 06, 2023 |
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Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur
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Dec 14, 2022 |
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Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace
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Nov 09, 2022 |
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Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience
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Oct 25, 2022 |
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Clare Muscutt talks with Alex Acosta about data analytics and living with eating disorders
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Oct 13, 2022 |
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Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation
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Jul 21, 2022 |
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Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be
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Jul 11, 2022 |
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Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation
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Jun 29, 2022 |
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Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing
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Jun 21, 2022 |
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Clare Muscutt talks with Anna Noakes Schulze about the future of Web3 customer experience and the Metaverse
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Jun 14, 2022 |
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Clare Muscutt talks with Chelsea Costelloe about Caribbean CX and dispelling customer journey mapping myths
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Jun 14, 2022 |
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Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders
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Apr 26, 2022 |
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Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt
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Apr 25, 2022 |
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Clare Muscutt talks with Naima Mwawasi about breaking gender stereotypes, divorce and CX in Kenya
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Mar 30, 2022 |
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Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture
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Mar 28, 2022 |
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Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees
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Mar 14, 2022 |
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Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry
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Feb 28, 2022 |
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Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience
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Feb 15, 2022 |
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Clare Muscutt talks with Liz Berks about research methods & getting closer to customers on any budget
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Feb 01, 2022 |
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Clare Muscutt talks with Airship’s Strategic Services Lead, Jennie Lewis about the challenges faced by Women in Customer Experience Technology
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Jan 20, 2022 |
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Clare Muscutt talks with Sarah Sargent about customer experience in housing and non-profit sectors.
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Jul 12, 2021 |
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Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!
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Jul 01, 2021 |
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Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout
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Jun 24, 2021 |
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Clare Muscutt talks with Sarah Curran-Usher MBE about the evolution of retail customer experience.
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Jun 11, 2021 |
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Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman
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Jun 03, 2021 |
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Clare Muscutt talks human Centred Design, Inclusion and LGBTQ+ Womxn in CX with Lara Husslebee.
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Feb 05, 2021 |
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Clare Muscutt talks about CX in IoT and FM with Sharon Boyd, CXO at MKL Innovation.
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Jan 29, 2021 |
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Clare Muscutt talks with Anita Siassios, about Women in Cyber Security & building female communities
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Jan 14, 2021 |
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Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.
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Jan 07, 2021 |
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Clare Muscutt talks CX Metrics, Insight and the importance of Women’s Networking with Chloe Woogler.
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Dec 18, 2020 |
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Clare Muscutt hosts Amanda Riches as she shares her inspiring story, from inside and outside CX.
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Dec 10, 2020 |
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Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.
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Dec 03, 2020 |
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Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.
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Nov 26, 2020 |
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Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.
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Nov 19, 2020 |
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Clare Muscutt talks with Diane Magers about applying psychology to CX & life’s swimming pool moments
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Nov 13, 2020 |
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Clare Muscutt talks with Stacy Sherman about our mother’s influence and advice on female leadership.
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Nov 06, 2020 |
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Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.
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Oct 29, 2020 |
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Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!
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Oct 23, 2020 |
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Episode #202, Entrepreneur Lara Felix-Omonubi talks about becoming an independent black woman, side hustling, patriarchy and the resilience handed down through generations of Nigerian women.
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Oct 16, 2020 |
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Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
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Oct 09, 2020 |
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Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
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Oct 02, 2020 |
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Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
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Sep 25, 2020 |
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Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.
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Sep 18, 2020 |
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Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.
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Sep 09, 2020 |
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Clare Muscutt talks with Ingrid Lindberg talking about her journey to becoming the World's first CXO
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Aug 27, 2020 |
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Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.
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Aug 21, 2020 |
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Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.
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Aug 13, 2020 |
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Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.
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Aug 06, 2020 |
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Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
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Jul 30, 2020 |
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Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
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Jul 23, 2020 |
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Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
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Jul 16, 2020 |
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Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
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Jul 09, 2020 |
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Clare Muscutt talks with Rebecca Brown about work-life balance and building a happiness centered career
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Jul 02, 2020 |