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Episode | Date |
---|---|
Habits to Change Your Life
|
May 02, 2024 |
Using AI
|
Apr 25, 2024 |
Communication
|
Apr 18, 2024 |
How to Work with Weirdos!
|
Apr 11, 2024 |
Ah Ha or Oh Yeah?
|
Apr 04, 2024 |
Service Bookings and VHC
|
Mar 21, 2024 |
Manage Your Chimp
|
Mar 14, 2024 |
The Three Knows
|
Mar 07, 2024 |
The Snake
|
Feb 29, 2024 |
The Mouse
|
Feb 22, 2024 |
The Puppy Dog
|
Feb 15, 2024 |
The Lion
|
Feb 08, 2024 |
Mastering The 4 Customer Types
|
Feb 01, 2024 |
Everything Centres Round the Customer
|
Jan 25, 2024 |
Give People the Meat
|
Jan 18, 2024 |
2024 Goals
|
Jan 11, 2024 |
Christmas Special
|
Dec 21, 2023 |
Focus on Failure - with Gareth Timmins
|
Dec 14, 2023 |
99.9% Need Not Apply - with Gareth Timmins
|
Dec 07, 2023 |
“Happy Staff = Happy Customers” with Sean Kelly
|
Nov 30, 2023 |
“EV Drive Time” with Sean Kelly
|
Nov 23, 2023 |
Greatest Tips! (Part 5)
|
Nov 16, 2023 |
Greatest Tips! (Part 4)
|
Nov 09, 2023 |
Greatest Tips! (Part 3)
|
Nov 02, 2023 |
Greatest Tips! (Part 2)
|
Oct 26, 2023 |
Greatest Tips! (Part 1)
|
Oct 19, 2023 |
Gap
|
Oct 12, 2023 |
5 Simple Phrases
|
Oct 05, 2023 |
What’s Your Best Price?
|
Sep 28, 2023 |
I need to check with….
|
Sep 21, 2023 |
Unsold Prospects
|
Sep 14, 2023 |
Objections - Paint & Fabric Protection
|
Sep 07, 2023 |
Starbucks
|
Aug 17, 2023 |
Innovation, Fairness and Harmony
|
Aug 10, 2023 |
Cash Conversions!
|
Aug 03, 2023 |
Make the Decisions
|
Jul 27, 2023 |
Time & Money
|
Jul 20, 2023 |
Are Car Sales People Still Going to Be Relevant?
|
Jul 13, 2023 |
Agency and Emerging Brands
|
Jul 05, 2023 |
Can You Wow Your Customer?
|
Jun 28, 2023 |
Where is the Industry Going?
|
Jun 21, 2023 |
Agency - The Customer Has To Be Front and Centre
|
Jun 14, 2023 |
Skills for Handling Service Objections
|
Jun 07, 2023 |
Know Your Business, Know Your Numbers with John O’Hanlon
|
Jun 01, 2023 |
Educated Decision, Rather Than an Ignorant Risk
|
May 25, 2023 |
Advantages & Disadvantages of Agency with Dale Wyatt
|
May 18, 2023 |
All Hail The Golden Hour
|
May 10, 2023 |
Measure the Lead Not the Lag with Dale Wyatt
|
May 03, 2023 |
Don’t Prejudge
|
Apr 27, 2023 |
Customer Retention After Warranty
|
Apr 20, 2023 |
We've Always Done It That Way!
|
Apr 13, 2023 |
Your service staff are the key to selling customers their 2nd and 3rd vehicles
|
Apr 06, 2023 |
Qualify, Don’t Jump to Conclusions
|
Mar 30, 2023 |
Keep it Real with Steve Curran - Part Two
|
Mar 23, 2023 |
Your Attitude Counts
|
Mar 16, 2023 |
Adhering to Best Practices with Steve Curran - Part One
|
Mar 09, 2023 |
Referrals, Referrals, Referrals - with Joni Stuker - Part Two
|
Mar 02, 2023 |
The Future of Call Centres with Joni Stuker - Part One
|
Feb 23, 2023 |
Avoiding being ghosted and more great tips - part four Elise Kephart
|
Feb 16, 2023 |
Interview with Jack Allman from Bumper
|
Feb 09, 2023 |
The Car Business is Not a Cake-walk - part three Elise Kephart
|
Feb 02, 2023 |
Is The Bubble About To Burst?
|
Jan 26, 2023 |
From Camcorder to Smartphone - part two Elise Kephart
|
Jan 19, 2023 |
The Rise And Fall of the Disruptors
|
Jan 12, 2023 |
Knowing the objections and having that gameplan - Interview with Elise Kephart
|
Jan 05, 2023 |
Gauging the customer's priorities with SPACER
|
Dec 22, 2022 |
Conversational Not Controversial
|
Dec 15, 2022 |
The Forgetting Curve
|
Dec 08, 2022 |
The changing face of the motor trade with Ian Parker: “Are we dinosaurs?”
|
Dec 01, 2022 |
5 Ways to Handle Your Customer Objections
|
Nov 24, 2022 |
Pricing - The True Value of Knowledge
|
Nov 17, 2022 |
Looking at Electric Vehicles in the States with Jim Ziegler
|
Nov 10, 2022 |
SMT110: Separating the Good From the Great with Jim Ziegler
|
Nov 03, 2022 |
SMT109: Jim Ziegler's Journey to Success
|
Oct 27, 2022 |
SMT108: Customer's First Contact
|
Oct 20, 2022 |
SMT107: Bitesize - Next Steps
|
Oct 13, 2022 |
SMT106: Closing
|
Oct 06, 2022 |
SMT105: Jennifer Suzuki (Part 2)
|
Sep 22, 2022 |
SMT104: Jennifer Suzuki (Part 1)
|
Sep 15, 2022 |
SMT103: James Voortman - What Impact Is the Agency Model Going To Have In Your Business (Part 2)
|
Sep 08, 2022 |
SMT102: James Voortman - What Impact Is the Agency Model Going To Have In Your Business (Part 1)
|
Sep 01, 2022 |
SMT101: 101 in Sales
|
Aug 25, 2022 |
SMT910: Steve Faulkner (Part 2)
|
Aug 18, 2022 |
SMT909: Steve Faulkner (Part 1)
|
Aug 11, 2022 |
SMT908: Fred Copestake
|
Aug 04, 2022 |
SMT907: Memory Tricks
|
Jul 28, 2022 |
SMT906: Monkey on Your Back
|
Jul 21, 2022 |
SMT905: Darren Bedford
|
Jul 14, 2022 |
SMT904: Jim Reid (Part 2)
|
Jul 07, 2022 |
SMT903: Jim Reid (Part 1)
|
Jun 30, 2022 |
SMT902: Nick McDonald
|
Jun 23, 2022 |
SMT901: Selling Value Added Products
|
Jun 16, 2022 |
SMT810: Mike Jones (Part 2)
|
Jun 09, 2022 |
SMT809: Mike Jones (Part 1)
|
May 26, 2022 |
SMT808: Umesh Samani (Part 2)
|
May 19, 2022 |
SMT807: Umesh Samani (Part 1)
|
May 12, 2022 |
SMT806: Trial Close
|
Apr 21, 2022 |
SMT805: What is The Most Asked Question at Disney
|
Apr 14, 2022 |
SMT804: Reasons Customers Should Service Their Car at a Franchise Dealer
|
Apr 07, 2022 |
SMT803: Vehicle Health Checks Part 2
|
Mar 31, 2022 |
SMT802: Vehicle Health Checks Part 1
|
Mar 24, 2022 |
SMT801: Remote Customers
|
Mar 17, 2022 |
SMT710: The Suit Story
|
Mar 03, 2022 |
SMT709: Demonstration Drive
|
Feb 24, 2022 |
SMT708: Nic Verneuil
|
Feb 10, 2022 |
SMT707: Recruitment with Andrew Clark
|
Feb 03, 2022 |
SMT706: Incentives with Colin McAllister
|
Jan 27, 2022 |
SMT705: Andrew Clark
|
Jan 20, 2022 |
SMT704: A Tale of Two CEOs
|
Jan 13, 2022 |
SMT703: David Manchester
|
Dec 02, 2021 |
SMT702: Frank Genobile
|
Nov 18, 2021 |
SMT701: The Story of Vladimir
|
Nov 11, 2021 |
SMT610: How To Get Your Team To Do What's Needed
|
Nov 04, 2021 |
SMT609: The Issue With Stock
|
Oct 28, 2021 |
SMT608: Mental Ownership
|
Oct 21, 2021 |
SMT607: Robin Luscombe
|
Oct 07, 2021 |
SMT606: Dr Tharaka - Part Two
|
Sep 30, 2021 |
SMT605: Dr Tharaka - Part One
|
Sep 23, 2021 |
SMT604: Do You Hate Prospecting as Much as I Do?
|
Sep 16, 2021 |
SMT603: Sean V. Bradley - Part Three
|
Sep 09, 2021 |
SMT602: Sean V. Bradley - Part Two
|
Sep 02, 2021 |
SMT601: Sean V. Bradley - Part One
|
Aug 26, 2021 |
SMT510: Deborah Cooper
|
Aug 19, 2021 |
SMT509: Follow Up - First Call
|
Aug 05, 2021 |
SMT508: Tommy Gibbs - Part 2
|
Jul 29, 2021 |
SMT507: Tommy Gibbs - Part 1
|
Jul 22, 2021 |
SMT506: Incoming Service Booking
|
Jul 15, 2021 |
SMT505: Putting The WOW Into Customer Service EXTENDED VERSION
|
Jul 08, 2021 |
SMT504: Prospecting
|
Jul 01, 2021 |
SMT503: Putting The WOW Into Customer Service
|
Jun 24, 2021 |
SMT502: Tom Stuker
|
Jun 17, 2021 |
SMT501: Dave Anderson - Killer Instinct Will Get You Started, Mental Toughness Will Help You Finish
|
Jun 10, 2021 |
SMT410: Motivation
|
Jun 03, 2021 |
SMT409: Patrick Tessier
|
May 27, 2021 |
SMT408: Colin McAllister - How To Get The Best Out Of Your Sales Team
|
May 20, 2021 |
SMT407: Digital Enquiries
|
May 13, 2021 |
SMT406: Distance Sales Part 2
|
May 06, 2021 |
SMT405: Paul de Vries
|
Apr 29, 2021 |
SMT404: Distance Sales - Part 1
|
Apr 22, 2021 |
SMT403: Advanced Qualification Part 2
|
Apr 15, 2021 |
SMT402 : Advanced Qualification Part 1
|
Apr 08, 2021 |
SMT401: Psychology of a Sale - Part 2
|
Apr 01, 2021 |
SMT310: Darren Bedford
|
Mar 25, 2021 |
SMT309: Psychology of a Sale
|
Mar 18, 2021 |
SMT308: Colin McAllister - Customer and Staff Satisfaction
|
Mar 11, 2021 |
SMT307: David Martin
|
Mar 04, 2021 |
SMT306: Tyre Sales
|
Feb 25, 2021 |
SMT305: Jacob Sotiris
|
Feb 18, 2021 |
SMT304: Introducing The VHC
|
Feb 11, 2021 |
SMT303: Jason Harris
|
Feb 04, 2021 |
SMT302: Upselling Without Upsetting
|
Jan 28, 2021 |
SMT301: The Future of Training in The Motor Trade with Jayne O’Driscoll
|
Jan 21, 2021 |
SMT210: Building Value In Your Technicians
|
Jan 14, 2021 |
SMT209: Lee Higgins & Jonny May
|
Jan 07, 2021 |
SMT208: Matt Sykes
|
Dec 17, 2020 |
SMT207: I Want To Think About It - Part 3
|
Dec 10, 2020 |
SMT206: Sales Managers - 3rd Review
|
Dec 03, 2020 |
SMT205: William Brown
|
Nov 26, 2020 |
SMT204: I want to think about it - Part 2
|
Nov 19, 2020 |
SMT203: Sales Managers - 2nd Review
|
Nov 12, 2020 |
SMT202: A Failing Salesperson - What to do
|
Nov 05, 2020 |
SMT201: Sales Managers - 1st Review
|
Oct 29, 2020 |
SMT120: James Weston - Part 3
|
Oct 22, 2020 |
SMT119: James Weston - Part 2
|
Oct 15, 2020 |
SMT118: James Weston - Part 1
|
Oct 08, 2020 |
SMT117: Sean Kelly
|
Oct 01, 2020 |
SMT116: Peter Smyth
|
Sep 24, 2020 |
SMT115: Mike Thompson
|
Sep 17, 2020 |
SMT114: How to Get People to Do What They F****ing Should do
|
Sep 10, 2020 |
SMT113: Colin McAllister
|
Sep 03, 2020 |
SMT112: Allistair Carmichael
|
Aug 27, 2020 |
SMT111: 3rd & 4th Fundamentals
|
Aug 20, 2020 |
SMT110: Paul Brayley
|
Aug 13, 2020 |
SMT109: Objection Handling
|
Aug 06, 2020 |
SMT108: 2nd Fundamental
|
Jul 30, 2020 |
SMT107: Dave Peel
|
Jul 23, 2020 |
SMT106: Chris Wiseman
|
Jul 14, 2020 |
SMT105: Why Anyone Buys Anything
|
Jul 14, 2020 |
SMT104: Selling Cars Online
|
Jul 14, 2020 |
SMT103: Motivation
|
Jul 14, 2020 |
SMT102: Gavin Hydes
|
Jul 14, 2020 |
SMT101: Selling in the Motor Trade
|
Jul 14, 2020 |