NN/g UX Podcast

By Nielsen Norman Group

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Description

The Nielsen Norman Group (NNg) UX Podcast is a monthly show on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every first Friday as she interviews industry experts on common questions, pressing UX topics, and the impact of having a truly great user experience. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

Episode Date
12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)
1929

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio) 

NN/g courses and articles referenced in this episode:


Research repository tools mentioned:


Other ResearchOps pioneers and communities:


...and if you were curious what research papers launched Kara into her UX career, here are two of them:

  • Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
  • Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.
Jul 02, 2021
11. Solo UX: How to Be a One-Person UX Team (feat. Garrett Goldfield, UX Specialist at NN/g)
1821

Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recommendations on how to make the most out of limited time and resources, and how to lead the charge in shifting corporate culture toward a more human-centered future.

Read more about Garrett Goldfield (NN/g bio)

Resources & courses cited in this episode:

Jun 04, 2021
10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause
1767

To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.

Read more about the hosts: 

Free resources cited in this episode:

Other resources cited in this episode:

May 07, 2021
9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g)
1740

Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic papers? The answer, it seems, is not that simple. In this episode, UX Specialists Alita Joyce and Therese Fessenden discuss why, after all these years doing independent user research, you should still test your interfaces and research with your own customers.

Read more: Alita Joyce's Articles & Videos (NN/g bio)

Free resources cited in this episode:

Other resources cited in this episode:

Apr 02, 2021
8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
1773

What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work.

Resources cited in this episode

Other related articles & videos

Mar 05, 2021
7. Lessen Digital Misery with Complex Apps (feat. Page Laubheimer, Sr. UX Specialist at NN/g)
1814

"Keep it simple," is one of many great UX mantras... but how exactly does someone "keep it simple" when working with complex applications? In this episode, Page Laubheimer, Senior UX Specialist with NN/g, shares his expertise in information architecture (IA) and complex app design, recommends a few ideas to "lessen digital misery" on business-to-business (B2B) and enterprise applications, and offers advice for when you have to redesign a legacy application that is part of a user's everyday life.

Resources cited in this episode:

Feb 05, 2021
6. Ethics in UX (feat. Maria Rosala, UX Specialist at NN/g)
1629

Aren't all "user-centered" designs ethical by default if we're giving people what they want? Not exactly. Maria Rosala, UX Specialist at NN/g, shares her thoughts about how we can be better researchers and designers by asking critical questions about our research and design decisions, evaluating important tradeoffs, and ensuring we include the right people in our research and design process.

Resources Cited in this Episode:

Also related: How Inclusive Design Expands Business Value (1-hr online seminar)

Jan 01, 2021
5. ROI: The Business Value of UX (feat. Kate Moran, Sr. UX Specialist at NN/g)
1613

How do you evaluate the impact of UX work? As the world faces another bout of pandemic lockdowns, UX teams are finding themselves in a tough position of justifying their work to business decision-makers. Kate Moran, Senior UX Specialist at NN/g, shares insights from her recently published report on UX Metrics and ROI (return on investment) and offers advice on how to prove your worth. In this episode, we cover: what ROI is and why it matters, avoiding common pitfalls when calculating ROI, and how to stay growth-oriented without harming long-term business strategy. 

Resources cited in this episode:

Dec 04, 2020
4. Creativity During a Crisis (feat. Aurora Harley, Sr. UX Specialist at NN/g)
1821

"Diamonds are made under pressure," but what does that mean for creativity and productivity? Aurora Harley, Senior UX Specialist, shares some advice on staying creative and productive during times of stress, thoughts on reframing constraints as opportunities, and tips for nurturing an environment that fosters innovative thought regardless of distance.

Resources Cited in this Episode

Nov 06, 2020
3. UX Careers: Growing in (and out of) Your Current Role (feat. Rachel Krause, UX Specialist at NN/g)
1489

What does a typical UX career path look like? Are there even typical career paths in UX? How can you become a UX leader? What should new and seasoned UX professionals keep in mind as they move through their careers? Rachel Krause, a UX Specialist at Nielsen Norman Group, shares her insights from her research on the UX profession, and perspectives from her own journey into the field of user experience.

Resources Cited in this Episode:

Oct 09, 2020
2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)
1802

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye. 

Resources cited in this episode:

Also related: Brené on Comparative Suffering, the 50/50 Myth, and Settling the Ball (Unlocking Us with Brené Brown podcast episode)

Sep 04, 2020
1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)
1013

Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago? 

Resources Cited in this Episode:

Aug 10, 2020