Voice of the Customer
By BPA Quality
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Category: Management
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Episodes: 5
Description
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
| Episode | Date |
|---|---|
|
Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust
|
Nov 12, 2020 |
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Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY
|
Nov 02, 2020 |
|
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
|
Sep 29, 2020 |
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Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury
|
Sep 16, 2020 |
|
Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication
|
Sep 08, 2020 |