Humans of SaaS
By Catalyst Software Corporation, Ben Winn
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Episodes: 72
Description
This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.
Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.
| Episode | Date |
|---|---|
|
What’s Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions)
|
May 24, 2022 |
|
You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst)
|
Apr 26, 2022 |
|
Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools)
|
Apr 19, 2022 |
|
Startup Docs & The Future of Tech Culture
|
Apr 05, 2022 |
|
Sometimes You Can’t Separate Work and Life
|
Mar 01, 2022 |
|
LinkedIn Lunatics, the Hiring Crisis and Metamates
|
Feb 22, 2022 |
|
Peloton Layoffs, Apple Controversy and Gen Z in the Workforce
|
Feb 15, 2022 |
|
Inflation, Wage Increases, Remote Work and Mental Health
|
Feb 08, 2022 |
|
Sabbaticals, Hybrid Models and After-Hours Emails
|
Feb 01, 2022 |
|
Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software)
|
Jan 25, 2022 |
|
Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI)
|
Jan 18, 2022 |
|
Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy)
|
Jan 11, 2022 |
|
Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar)
|
Jan 04, 2022 |
|
Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist)
|
Dec 14, 2021 |
|
The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University)
|
Dec 07, 2021 |
|
Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS)
|
Nov 30, 2021 |
|
Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr)
|
Nov 23, 2021 |
|
Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software)
|
Nov 16, 2021 |
|
Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth)
|
Nov 09, 2021 |
|
The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software)
|
Nov 02, 2021 |
|
Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire)
|
Oct 22, 2021 |
|
Hot Ones, Hawaii, and How CS is Taking Over (with Edward Chiu, Co-Founder and CEO of Catalyst Software)
|
Oct 19, 2021 |
|
Sending Good Vibes, Gift Cards, and occasionally BBQs (with Kris Rudeegraap, CEO and Co-Founder of Sendoso)
|
Oct 12, 2021 |
|
In the Business of Simplicity (with Mike Murchison, the CEO and Co-Founder of Ada)
|
Oct 05, 2021 |
|
Making the Invisible Visible (with Arjun Devgan, VP and Global Head of Success at Amplitude)
|
Sep 28, 2021 |
|
Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro
|
Sep 21, 2021 |
|
E46- NPS I Loved You (With Ben Winn, Host of NPS I Love You)
|
Aug 24, 2021 |
|
E45- To MBA Or Not To MBA (With Veronica Dasovich, Senior Director of Company Success at Heap)
|
Aug 17, 2021 |
|
E44- Doing More With Less (With Kate Walsh, VP of Customer Success and Support at Klaviyo)
|
Aug 10, 2021 |
|
E43- Documenting Customer Experience (With Nate Gilmore, Chief Revenue Officer at PandaDoc)
|
Aug 03, 2021 |
|
E42- Pivot! Pivot! Pivot! (With Roberto Ortiz, Co-Founder and CEO of Welcome)
|
Jul 27, 2021 |
|
E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly)
|
Jul 20, 2021 |
|
E40- Focus On Customers Not Competitors (With Kyle Clark, Manager of Implementation at Catalyst Software)
|
Jul 13, 2021 |
|
E39- Out Of The Whirlwind (With Codi Gill, Vice President Client Success at TouchCare)
|
Jun 29, 2021 |
|
E38- One Size Does Not Fit All (With Sultan Saidov, Co-Founder and President at Beamery)
|
Jun 22, 2021 |
|
E37- The Rise Of Community Building (With Remco de Vries, VP of Marketing at inSided)
|
Jun 15, 2021 |
|
E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp)
|
Jun 08, 2021 |
|
E35- Are You Content With Your Content? (With Mark Kilens, VP of Content & Community at Drift)
|
Jun 01, 2021 |
|
E34- Being Asked To Dance (With Sunil Joseph, Vice President of Customer Success at Stack Overflow)
|
May 25, 2021 |
|
E33- People Don’t Need Features; They Need Outcomes (With Shai Ritblatt, Head of Partner & Customer Success at Sisense)
|
May 18, 2021 |
|
E32- A Tiger In The Bushes (With Eric Silverberg and Eli Gladstone, Founders of Speaker Labs)
|
May 11, 2021 |
|
E31- A Bath Time Epiphany (With Jaimie Buss, Senior Vice President of Sales at Zendesk)
|
May 04, 2021 |
|
E30- The Worst Interview Question Of All Time (With Debra Squyres, Chief Customer Officer, at HackerRank)
|
Apr 27, 2021 |
|
E29- It's Harder To Be You Than You Might Think (With Diana De Jesus, Customer Success Manager, at Catalyst)
|
Apr 20, 2021 |
|
E28- What Do Mark Twain & Elon Musk Have In Common? (With Jeff Breunsbach & Jay Nathan, Director of CX and CCO, respectively, at Higher Logic)
|
Apr 13, 2021 |
|
E27- Our Brains Are Piles of Mush With Electricity (With Jon Johnson, Senior Customer Success Manager at Splash)
|
Apr 06, 2021 |
|
E26- Alexa-Controlled Oil Diffuser (With Matt Myszkowski, VP CX at Cision)
|
Mar 30, 2021 |
|
E25- The Mental Health Unicorn (With VP of Customer Success at Modern Health, Lorna Henri)
|
Mar 23, 2021 |
|
E24- LinkedIn To Mental Health (With Head of Customer Success, Americas at LinkedIn, Daniel Hayward)
|
Mar 16, 2021 |
|
E23- What CS & Sales Can Learn From the FBI: A Conversation with Jack Schafer
|
Mar 09, 2021 |
|
E22- Is It Pronounced Data or Data? (With Global Head, Customer Success Strategic Programs at Google, Brian LaFaille)
|
Mar 02, 2021 |
|
E21- Who Should Own Renewals, Sales Or CS? (With Scott Dzialo of Braze & Sabina Pons of Mavenlink)
|
Feb 23, 2021 |
|
E20- Prioritize Ruthlessly (With Head Of Customer Experience at GitHub, Bonnie Chatterjee)
|
Feb 16, 2021 |
|
E19- The Mary Poppins of Startups (With Customer Experience Lead at Cutback Coach, Cairo Amani)
|
Feb 09, 2021 |
|
E18- Real Housewives of Customer Success (With Vice President of Customer Success at IntelliShift, Kristi Faltorusso)
|
Feb 02, 2021 |
|
E17- Going Bananas (With VP CS & People Ops at Swiftly, Maranda Dziekonski)
|
Jan 26, 2021 |
|
E16- Bytes Scale and Atoms Don’t (With IBM Digital Transformation Lead, Anthony Coppedge)
|
Jan 19, 2021 |
|
E15- Engineering Your Career (With Catalyst VP of Engineering, Sha Ma)
|
Jan 12, 2021 |
|
E14- Hopin to Hard Problems (With CCO at Hopin, Rosie Roca)
|
Jan 05, 2021 |
|
E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant)
|
Dec 15, 2020 |
|
E12- Subject Matter Expertise vs. Core CS Skills (With Alex Farmer of Cognite AS & Shari Srebnick of Searchmetrics)
|
Dec 07, 2020 |
|
E11- Every Day Is A Reset (With MURAL Associate Director of Enterprise Transformation, Lindsey Eatough)
|
Dec 01, 2020 |
|
E10- Dawn of a New (HR) Era (With Slack VP of People, Dawn Sharifan)
|
Nov 24, 2020 |
|
E09- The Product-Led Organization (With Pendo CEO, Todd Olson)
|
Nov 17, 2020 |
|
E08- More Than He Could Chiu (With Catalyst COO, Kevin Chiu)
|
Nov 10, 2020 |
|
E07- Unlocking Human Potential (With Greenhouse CEO, Daniel Chait)
|
Nov 03, 2020 |
|
E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel)
|
Oct 26, 2020 |
|
E05- The Feelings Flywheel (With Catalyst Head of Customer Success, Sydney Strader)
|
Oct 20, 2020 |
|
E04- I Knew We’d Record This (With Mentalist, Steffi Kay)
|
Oct 13, 2020 |
|
E03- Remotely Human (With Trello Co-Founder, Michael Pryor)
|
Oct 06, 2020 |
|
E02- Customer Success From The Investor Perspective (With Work-Bench Co-Founder & General Partner, Jessica Lin)
|
Sep 29, 2020 |
|
E01- Happy Birthday Kevin (With Catalyst CEO & Co-Founder, Edward Chiu)
|
Sep 21, 2020 |