What’s up in banking? What’s changing? What has gone wrong? What is going right? I draw on 30 years building stuff and fixing complicated problems for banks (and ensuring the problems don’t spring up again), a career that has taken me to London, New York, Zurich, Johannesburg, Moscow, Stockholm and the Middle East. I have been fortunate to work with incredible leaders in banking. A good part of my career was spent at Goldman Sachs, which is where “Lessons Learned” comes from; it was a model I helped introduce at Goldman to examine things that had gone w